Dear Sarah,Thank you for your positive rating. We value your patronage and we look forward to welcome you back to enjoy the cosy and affordable accommodations which our hotel is known for.Warm Regards,RolandGuest Experience Executive

Dear ganga,Thank you for leaving compliments for our amazing hospitality team. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Edmund,Thank you for leaving a five star review for ibis budget Imperial, and loving the great accessibility we provide for our guests with our convenient location! Our hotel location is indeed very popular with travellers for our close proximity to public transport, eateries and tourist attractions. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Dear INABA,Thank you for leaving a five star review for ibis budget Imperial, and loving the great accessibility we provide for our guests with our convenient location! Our hotel is a short 5 minutes walk from Lavender MRT station and allows for easy access to city center and various tourist spots. We look forward to welcoming you back and experience our hospitality again!Warm Regards,RolandGuest Experience Executive

Dear Richard,We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Andrew,Thank you for complimenting our hotel's excellent location and great accessibility to public transport (5 mins walk to Lavender MRT station). In case of excessive noise from your neighbours, please approach our colleagues at the frontdesk, and they will make sure that your stay continues to be undisturbed and pleasant. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

Dear Carolyn,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Dear Guest,The Hotel Team is delighted to receive your awesome rating! It is our great pleasure to have exceeded your expectations during your stay with us and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Saranya,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. The Hotel Team is delighted to learn your wonderful stay experience with us in particular from our hotel's excellent location and the nearby eateries and restaurants. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear John,Thank you for your strong endorsement for ibis budget Imperial. It is our great pleasure to have exceeded your expectations during your stay with us! We can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive

Dear John,Thank you for leaving a five star review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. Warm Regards,RolandGuest Experience Executive

Dear Kent,We are glad to hear that you had enjoyed your stay with us as it means a lot to us and we would love to welcome you back for another awesome experience in the near future!Warm Regards,RolandGuest Experience Executive

Dear Chonnanath,Thank you for leaving a good review for ibis budget Imperial.It has been such a pleasure to serve you well. Please come back again.Warm Regards,ThaddaeusGuest Experience Executive

Dear Sameena,We appreciate your valuable feedback. it is a delight to know that our accessible hotel location had met your needs as a traveller. Please accept our apologies regarding the smell you experienced during your stay. We have investigated the issue and have since taken measures to address the problem. Our Room attendants have also been instructed to take note of this and as well as to step up our cleaning standards for long-stay guest such as yourself. Guests are welcome to inform our Front Desk Staff should they detect any unwanted smells and our colleagues will take action to remove any unpleasant smells. We look forward to welcoming you back to our hotel in the future.Warm Regards, Stanley Guest Relations Executive

Dear Guest,We are dismayed to hear about the disappointment of your stay.Our check-in times are in line with the international hotel standard of 3pm. As our hotel runs on full capacity regularly, our Housekeeping Team is working tirelessly to clean the rooms, which is thereafter inspected by our Housekeeping Supervisor before assigning them to our guests. We seek your understanding in this matter. Our Front Desk colleagues would gladly allow guests to check in earlier if there were rooms available.Our housekeeping protocol for guests in-residence has been adapted to comply with local law and hospitality regulations. Furthermore, due to operational challegences presented by the Covid-19 pandemic, there may be uncommon instances when some unwelcome creatures are present in our rooms. Our hotel maintains a regular and stringent routine of pest management to mitigate such experiences.We seek your understanding in the matter.Warm Regards, Thaddaeus Guest Relations Executive

Dear Tharin,Thank you for staying with us. We hope to be of service to your again.Warm Regards, Thaddaeus Guest Relations Executive

Dear Djalma, It is a delight the hotel is able to fulfill all expectations of your stay. The Hotel Team is thankful for your excellent stay rating and hopes to welcome you through our doors again. Regards, Cynthia Senior Customer Relations Executive

Dear Yew Thiam, We appreciate your kind compliments. We are delighted to hear that the service of our team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. The Hotel Team looks forward to be of service to you again. Regards, Cynthia Senior Customer Relations Executive

Dear Jin, Thank you for taking time to write a review of your hotel stay. We are delighted to hear that the service of our team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. It is our pleasure to be of service to you. Regards, Cynthia Senior Customer Relations Executive

Dear Raymond, Thank you for choosing ibis budget Singapore Imperial as your preferred accommodation choice here in Singapore! The Hotel Team is happy that you had awarded a perfect score for your hotel stay and we hope to see you again soon! Regards, Cynthia Senior Customer Relations Executive

Dear Thomas, Thank you for your review rating of your hotel stay. The Hotel Team will continue in its efforts to further improve our offerings in order to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

Dear Ghim Eng, It is a delight the hotel is able to fulfill all expectations of your stay. The Hotel Team is thankful for your excellent stay rating and hopes to welcome you through our doors again. Regards, Jack Chee Senior Customer Relations Manager

Dear Wang, The Hotel Team is thrilled that the hotel had met all expectations of your stay and we appreciate you for awarding us a perfect score! We look forward to welcoming you back for another great stay with us! Regards, Jack chee Senior Customer Relations Manager

Dear Guest, Thank you for your review. As your booking is made on a non-refundable basis, we are unable to offer you a refund for your cancellation. For any further enquiries, please contact Expedia Customer Support directly. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your awesome review for ibis budget - Imperial, and letting us know that you have absolutely loved your ibis experience with us! We are delighted that our wonderful people have served you well, and also that you have enjoyed the delicious food served by Good News Cafe. Please come and stay with us again very soon! Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your awesome review for ibis budget - Imperial, and letting us know that you have absolutely loved your ibis experience with us! We are delighted that our wonderful people have served you well, and also that you have enjoyed the delicious food served by Good News Cafe. Please come and stay with us again very soon! Best Regards, Thaddaeus Guest Experience Executive

Dear Alfred, Thank you for your review. I'm sorry to hear that your experience could have been better. I have submitted your feedback to the respective teams for their review and follow-up. Thank you for letting us know how we can serve our guests better in the near future. Best Regards, Thaddaeus Guest Experience Executive

Dear Hotel Guest, I am delighted to hear that the service of the Hotel Team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. Being a densely populated city-state facing land scarcity, many accommodation providers are designing properties that are not very large in size, which is similar to other first world cities like Tokyo and Hong Kong. Despite the generally more compact configuration of the room, our guests are still able to enjoy a delightful environment without compromising comfort. The room you had booked is a Standard Room which does not come with a window. Guests can pay a little bit more to upgrade to the Superior Room if they prefer one with a window. Regards, Jack Chee Senior Customer Relations Manager

Dear Guest, Thank you for your excellent review for ibis budget - Imperial and love for our great location and awesome accessibility! It has been such a pleasure for us to have exceeded your expectations during your stay with us, and we look forward to having you back again very soon! Best Regards, Thaddaeus Guest Experience Executive

Dear Jo, Thank you for staying with us at ibis budget - Imperial, and loving our convenient location! It has been our pleasure to have served you well, and we look forward to welcoming you back in the near future. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your review. Please consider staying with us in our conveniently located and newly renvoated ibis budget - Imperial in the near future. Best Regards, Thaddaeus Guest Experience Executive