Front of property – evening/night

Reviews of Super 8 by Wyndham Charleston MO

2 out of 5
Super 8 by Wyndham Charleston MO
310 S Story St, Charleston, MO

Reviews

6.8
Rating 10 - Excellent. 107 out of 485 reviews" "
Rating 8 - Good. 132 out of 485 reviews" "
Rating 6 - Okay. 117 out of 485 reviews" "
Rating 4 - Poor. 61 out of 485 reviews" "
Rating 2 - Terrible. 68 out of 485 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby and halls were dirty and in a state of disrepair. General maintenance is long overdue. The pool area is used as a boneyard for old A/C units. Ceiling tiles were missing. Two rooms were reserved with ceiling spackle /paint peeling. I would not recommend this property.
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Brenda, We appreciate you sharing your feedback with us. We take your comments seriously and will address the concerns you raised to improve our facilities. Our team aims to provide a pleasant stay for all guests. Thank you for bringing these matters to our attention.

4/10 Poor

Tanya

Disliked: Property conditions & facilities
The room appeared clean but there was a terrible pet like odor. Animals must be allowed and the rug lets you know it! It appears the owner is making upgrades to the property with odd piles of old washers, dryers and air conditioners around the property.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Tanya,We appreciate your feedback and are glad you found the room clean. We aim to provide a comfortable stay for all guests, and we are sorry to hear about the odor you noticed. Rest assured, we will address this matter with the team. Our ongoing property upgrades may include temporary storage for equipment, and we apologize for any inconvenience caused by this.

6/10 Okay

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room repairs needed.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Amy, We appreciate your feedback and regret any inconvenience caused during your stay. Your comments have been noted for our improvement processes. If you have any further concerns, we encourage you to reach out to our management team directly. Thank you for sharing your experience with us.

4/10 Poor

tait

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Started with no one at the front desk for 10 minutes. The rooms are old and dated. Won't be back
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello tait, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced upon arrival. We appreciate your feedback regarding the rooms and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future to provide you with a better experience.

6/10 Okay

rissa

Business traveller
Liked: Staff & service
Disliked: Amenities
The staff was very nice very helpful the room itself was very run down I never got the shower to work in the ceiling was falling off
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello rissa,Thank you for sharing your feedback with us. We appreciate your kind words about our staff's service. We apologize for any inconvenience caused by the state of the room. We continuously strive to improve our facilities and will address the issues mentioned. Your comments have been duly noted for future enhancements.

2/10 Terrible

Joyce

Disliked: Cleanliness, property conditions & facilities
Pulled in the parking lot and place was dirty track sitting around. Saw one of the rooms door open. Not very nice. Did not even check in. Called the front desk to cancel. Could of cared less. Just said ok. Stay at your one risk.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Joyce,We apologize for any inconvenience you may have experienced during your visit. Our team strives to maintain a clean and welcoming environment for all our guests. We appreciate your feedback and will address the issues you have mentioned to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Tonya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent for the price. My vehicle broke down and this hotel was in walking distance of everything we needed. Great value when you need to find a place fast. My room was clean and staff was friendly.
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tonya,Thank you for sharing your positive experience at our hotel. We're glad to hear that you found our location convenient and that our clean rooms and friendly staff met your expectations. We strive to provide excellent value for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello jose,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an exceptional experience with us. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Crystal

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Crystal,We appreciate your recent visit to our hotel. If you have any specific feedback or concerns about your stay, we would love to hear from you so we can address them. Please feel free to reach out to us at any time. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Tony

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this place
Deadbolt didn’t work. Curtains falling down. Mold on the bathroom walls
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Tony, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We value your feedback and will address these issues with our maintenance team to ensure they are resolved for future guests. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello brenda,We are delighted to hear that you had a wonderful experience during your recent stay with us. Our team strives to provide exceptional service and create memorable moments for all our guests. Should you have any additional feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the near future for another outstanding stay.

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Tonya,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Guy

Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Guy, We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We. Have stayed there many times and it is always clean and comfortable, every thing is always the way we expect.
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Ruth,Thank you so much for your loyalty! We're thrilled to hear that our hotel consistently meets your expectations in terms of cleanliness and comfort. We appreciate your kind words and can't wait to welcome you back again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and the service people were very nice and helpful thank you.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello David,Thank you for your kind words! We take pride in providing a clean environment and friendly service. We appreciate your support and hope to welcome you back again in the future.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Saty
The motel is priced right. It is convenient to get to. I like that you can enter your room from the outside or indide,
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Jimmy,Thank you for staying with us! We're glad you found our motel to be affordable and conveniently located. We're delighted to offer you the option of accessing your room from both inside and outside for added convenience.

2/10 Terrible

Genevieve

Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Genevieve, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trip
took care of my needs
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Patrick,Thank you for taking the time to share your comments regarding our hotel. We hope to someday have another opportunity to host your stay.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Signage was poor. Had to change rooms because lock on door was broken (into).
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Robert,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

JUDITH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello JUDITH,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Leeman

Travelled with family
Liked: Cleanliness, staff & service
Very limited breakfast. Easy check-in. Great mattress. Musty odor. Very quiet. Fine for a quick stop-over.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Leeman,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets and pillow case were dengue. Ants in the bed. Outside door bolt didn't work.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hello Mike,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed as well as our pillow. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Gerald,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room overall was sub par: cobwebs in several places, dusty, spider found. See pictures shows condition of room. Sink plunger for stopper was missing. The room had very pleasant smell, bed was comfortable, bathroom was acceptable; and staff was helpful. The breakfast offering was very lacking considering the cost per night. Wyndham should be ashamed to offer their guess such a very sad breakfast.
Stayed 3 nights in Sep 2023
Response from Manager on 14 Sept 2023
Dear Guest,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards and breakfast services too. Even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Bob,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Ramona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 9 Sept 2023
Hello Ramona,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Steve,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Albana

Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Albana,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Darryl,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello David,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Karri

Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Karri, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned! The carpet was dirty and wet! There’s black mold in the bathroom. Hair on the toilet. There was black like mold on the air conditioner vent. Blood on back of door and in bathroom. If it weren’t for everything else being booked up, we wouldn’t have stayed. I cleaned the entire room with Clorox wipes and sprayed with disinfectant before we brought anything in. We couldn’t check in early due to the front desk saying nothing was clean because they were booked the weekend before, even tho the parking lot was empty when we got there. So either everything was left dirty all week, or idk but Maybe 3 cars total in parking lot.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Hello Jimmy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No where to eat
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Jeffrey, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 9 Aug 2023
Hello Raymond,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Bernhard

Stayed 1 night in Jul 2023
Response from Manager on 22 Aug 2023
Hello Bernhard,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
Full remodel
My room was awful. The place needs to be fully remodel. The ac in my room, barely worked, there was a plastic bad wrapped around the shower head, to keep it from leaking. The celing in the bathroom was chipping away. Also the where some king of stains of the celing above the beds, and the tv did not even work. It she was not worth my money to stay here again. Fully refund if you ask me.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Jason, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Leo

Disliked: Amenities, property conditions & facilities
Bugs everywhere. Recluses, in the windows the staff tried several times to enter the room after i had worked all night with no admiration of my sleep schedule.
Stayed 4 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hello Leo, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Dennis, Memphis

Disliked: Cleanliness, property conditions & facilities
This is a decayed roadside motel. The room was dirty. I found doritos and other trash under the furniture. The toilet would not flush properly. The room smelled musty. The tv didn't work. There basically is no breakfast even though they advertise it. Literally all they had were some packaged cereal bars, apples, and lukewarm coffee. The clerk at check-in was nice but the gothy girl at checkout seemed tired and bored.
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Dennis, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Mario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No like
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Hello Mario, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 Good

Rochelle, The Woodlands

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
One of the front doors was sticking and there was a note on that door to use the other door. Why not fix it instead of putting a note? The window in my room was stuck and hard to close. They did not have extra thicker blankets. The online pictures of the hotel made it look newer than it really was. I paid $75 dollars to stay there one night and it definitely was not worth that amount. On the positive side, the staff was extremely friendly and they had great customer service.
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Rochelle,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and also our service. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were disgusting and smelled like a cigarette. Stains on the bed spread too. It cost me almost $200 for 2 rooms and he took my card and told me it was for incidentals and drafted $75 twice for 2 rooms .I stay in motels 4 days a week because of my job and they don’t draft any money any where else. Not happy at all .
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello Wayne,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Good

Leon

Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Leon,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was bad, with a big rut on the entire left side. Showered head wrapped with a plastic bag to contain a leak. Holes in the wall patched up, but biggest issue was loud neighbors drinking beer outside the door. Several empty beer bottles outside I. The morning.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Cindy,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Michelle

Stayed 1 night in Jun 2023
Response from Manager on 15 Jul 2023
Hello Michelle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

daryl

Stayed 1 night in Jun 2023
Response from Manager on 12 Jul 2023
Hello daryl,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Leeann

Liked: Staff & service
Disliked: Cleanliness
Front desk person very nice.
Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Leeann,We appreciate the comments, especially with regards to your opinion of our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Donna

Disliked: Cleanliness, staff & service
Not a good choice to stay
Try somewhere else. We survived, but it was not a pleasant stay. Needed a good cleaning. Needed a fair amount of maintenence. The accessible room doors were barely wide enough for my husband's chair. They are understaffed, if you need help there may be quite a wait. Don't count on breakfast. They list a laundry at the hotel, but send you across the freeway to the truck stop. Amenities in the room are hit and miss. Best part was the corn field right outside our windows that actually opened.
Stayed 2 nights in Jun 2023
Response from Manager on 12 Jun 2023
Hello Donna, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Charles

Disliked: Property conditions & facilities
Poor air condition and no working vending machines. Rooms need attention popcorn ceiling need repair.
Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Hello Charles, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Warner

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Okay stay for one night
Carpet needed a vacuum and the breakfast was poor. The property was in good condition.
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hi Warner,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.