The hotel was great with beautiful views all around. I enjoyed staying there with my wife. There is an elevator that brings you from the hotel, straight to the beach. One time I noticed that it broke, with people in it, I notified the staff and they ran out there without thinking twice to rescue the passengers. Most of the staff was courteous and willing to help, whereas, on one occasion, I was brought the bill while lounging at the pool 3 times. I felt this was disrespectful. Since this is my only complaint about the whole experience, I give this hotel and experience superb, and highly recommend staying here.
The Independence Hotel was designed by French architect M. Mondet of the partnership Leroy and Mondet They were also …More
One should be aware that the hotel is still under construction. So the discount offered for spa is of little use as it hasn't been built yet ! Also be aware that the airport pick up offered is for the small local airport not the capital airport !
The restaurant was our main source of food as you are away from the hub of things. It became more disappointing each day. The staff are over eager and will crowd you. Two staff attending to a table and hounding you in poor english makes for a less enjoyable meal. thus we opted for room service most times. The complimentary breakfast was highly disappointing. The first day was fantastic, with an abundant buffet. But it seemed after that they simply didn't have the supplies to keep it up and on offer was toast of various kinds and eggs. The eggs were never cooked to order so we generally survived on toast! And don't drink the coffee! Despite having a gorgeous coffee machine to challenge any starbucks, they serve expresso filter coffee that tastes disgusting! The tea is no better so stick to making your own in your room. The house keeping was very poor. Basically they made the bed, without changing the linen, until I requested! The things like soap sugar tea and dishes were not replenished and again I had to request that the bottle water supply be replaced each day. I would definitely go back but with lower expectations as it is nothing like advertised!
The view from the hotel is amazing, it's up on a hill and you can see the harbor of Sihanoukvillle. The hotel staff is really helpful and friendly and the food in in the hotel restaurant is delicious. The whole hotel area is beautifully arranged and the pool area is a really relaxing and nice to hang out area where you can also enjoy the great view.
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