Hotel is not up to the standards of comparable hotels and the worst that we stayed in of the 8 used on this trip. The person who checked us in had marginal command of English and the others at the desk varied between ok and none. It is the only front desk where some of the staff did not even acknowledge us. The associated restaurant staff spoke no English. The rooms run between minuscule, barely accessible to somewhat better, but the beds were terrible and not acceptable; they sagged in the middle.
Stuart from Rochester, NY
Situated 50 km from Madrid (in San Lorenzo de El Escorial). The BEST WESTERN Hotel Florida is located in front of the …More
Expected a restaurant, but only a cafeteria available, and only a limited range of basic tapas on offer. No other restaurants/bars with food nearby. Room small and basic, but clean. Only wanted overnight while travelling but was expecting a dining facility.
"Threw my key at the receptionist and walked away!"
If you want to explore El Escorial and the Valley of the Fallen monument stay in Madrid and make it a day trip. I stupidly booked this hotel and ended up not even staying there a night. Way too remote! I didn't have a car and was relying on taxis which made me vulnerable! This could be a five star resort in the right hands but not under current management. It should go back to being a monastery under present conditions! When I first entered the hotel it took me awhile to find a human being to help me. That's how deserted and lifeless the place was. And then the person I finally got couldn't speak English. This is how Spain wants to improve its tourist industry and economy?
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