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Reviews of Shining Angkor Boutique Hotel

3 out of 5
Shining Angkor Boutique Hotel
560 Group One, Kok Chok Commune, Siem Reap

Reviews

8.6

Excellent

Rating 10 - Excellent. 92 out of 176 reviews" "
Rating 8 - Good. 51 out of 176 reviews" "
Rating 6 - Okay. 19 out of 176 reviews" "
Rating 4 - Poor. 12 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Susanne

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

4/10 Poor

Manuel

Disliked: Property conditions & facilities
Misleading information in description
The hotel is ok. Nothing fancy but according to the price. We didn’t see any other guests in our three day stay which seemed a bit weird. The location is great as it’s very close to Angkor. In the description it says that they arrange free transportation to the airport (one way not return) however they told us that they don’t do that anymore. The airport has changed location and they no longer provide that service. This is quite annoying as it was one of the reasons we chose this place instead of others.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by kimsak and Mr. P was outstanding. Loved all the carvings and wood. Swimming pool was lovely.
Stayed 4 nights in May 2023
Response from Mony on 10 Jun 2023
Many many thanks Carryl for you nice reviews and we wish all the best.

10/10 Excellent

MATTHYS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool hotel! It's filled to the brim with Buddist and Hindu artifacts and art. Very unique space. Rooms were a good size, had AC and the pool was lovely. You are a little ways from the action of downtown Siem Reap but there's always a tuktuk nearby to head to wherever you need to go. Extremely convenient location for Angkor Watt! It's situated directly along the road leading into the Angkor area and worked very well for us.
Response from Mony on 8 Apr 2023
Many many thanks for your reviews.

10/10 Excellent

Thundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mony on 8 Apr 2023
Many many thanks for your reviews.

10/10 Excellent

john

Liked: Cleanliness, staff & service, room comfort
Excellent place and excellent staff
Stayed 3 nights in Jan 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough nice things about the hotel and staff! The interior is simply amazing! It is the most beautiful woodwork I have seen in Asia. The staff is the best people I have meet here and we're the best. It's within walking distance to Angkhor Wat and downtown, but you can opt for a $3 ride too. This is the place to stay if you are in the area!
Response from Mony on 25 Jan 2023
Dear Roger,Many many thanks for giving us very good review and we wish you good health and all the best come to your life.Best regard,

6/10 Okay

Soroth, Siem Reap

Travelled with family and small children
Liked: Cleanliness
The hotel is quite good. The room is quite nice and clean. But I don't really like about the food service and other services like Tuk Tuk.
Stayed 3 nights in Dec 2019
Response from Mony on 9 Jan 2020
Thanks for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so nice , the staff was very friendly and helpful. This was worth every penny.
Stayed 3 nights in Dec 2019
Response from Mony on 15 Dec 2019
Many many thanks for your reviews. Wishing you all the best! Best regards, Mr. Kong Mony

10/10 Excellent

Rachel, SAN DIEGO CA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean, beautiful, quiet, and amazing. Staff was so helpful and definitely took care of my group. Will absolutely return.
Stayed 2 nights in Jan 2019
Response from Mr. Kong Mony on 10 Jan 2019
Dear Sir, Many many thanks for your reviews. Wishing you all the best! Best regards, Mr. Kong Mony Shining Angkor Boutique Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Mr. Kong Mony on 26 Dec 2018
Many many thanks.

2/10 Terrible

TraveltoEat, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Depressing
Dark, spooky, too much wood, poor lighting throughout, rusty pipes, stained bath tub, saw a huge rat in the garden near the restaurant. Plus points: comfortable bed, proximity to Angkor Wat.
Stayed 2 nights in Jun 2018
Response from Mr. Kong Mony on 21 Jun 2018
Many thanks for your review.

10/10 Excellent

Mariela, Santa Maria, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff!!
I was greeted by the staff right away and was taken care of quickly. My room is spacious and comfortable.
Stayed 1 night in Feb 2018
Response from Mr. Kong Mony on 8 Feb 2018
Many many thanks for your review.

10/10 Excellent

VAANIE, MALAYSIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NICE HOTEL
THE HOTEL IS VERY NICE TO STAY. VERY PEACEFUL. BUT THE WORSE IS THE HOTEL MANAGER'S ATTITUDE ..NOT A GOOD MINDER. BLACKMAIL US TO BOOK TOUR WITH THE HOTEL MANAGER OTHER WISE THEY WONT PROVIDE HOTEL THAT WE ALREADY BOOKED EARLIER AND FULLY PAID THROW EXPEDIA... aND ANOTHER THING IS THEY AGREED TO PROVIDE US MINIVAN TO PICKUP US FROM AIRPORT TO HOTEL. BUT THEY SEND US TUK TUK TO PICKUP US. CERTAINLY WE ARE UNHAPPY WITH THE HOTEL MANAGERS ATTITUDE. THANK YOU.
Stayed 3 nights in Dec 2017
Response from Mony on 2 Jan 2018
Dear Vaanie, Many many thanks for your good review. I am sorry for the worse things. Best regards, Mr. Kong Mony General Manager Shining Angkor Boutique Hotel

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable. Clean and Staff are all friendly

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shining Angkor Review
Staff are all friendly and accomodating. Rooms are clean.including the toilet. Food is nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, this place shines.
Very helpful staff and excellent location. Booked transportation and activities for us. Extemely helpful. Even provided free pickup from the airport. Very nice place to stay. Only drawback...Breakfast took a while--a little slow.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
We had great experience here, beautiful hotel, clean, spacious and comfortable room. Service was superb, great Staff! Will come back again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nigel, Northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, BEWARE of help for travel arrangment
Lovely stay.Good location +good facilities.Deluxe room-very nice.Staff very pleasant and helpful.However,PEOPLE BEWARE the 'helpful'guy in charge of organising transport-Had intended to take a mini-bus from Siem Reap-Battambang, overnight there,then continue by mini-bus to Phnom Penh,but persuaded by promises of a taxi-driver friend who would go off the beaten track for the first part to Battambang to show us a little of the surrounding countryside in addition to a detour to the mountain monastery,we opted for this & the offer of arranging the mini-bus for our onward journey from Battambang.Unfortunately,this arrangement was mis-sold- the'detour'did not happen and the route taken was exactly that which the mini-bus would have taken.Furthermore, when he made the arrangement for the onward mini-bus,the detail that we would need picking up from our hotel was not advised(despite reassuring us this had been done!)resulting in the mini-bus leaving without us leaving us stranded in Battambang. Then had the additional expense of having to stay an additional night there,despite already having paid for hotel at our destination as well as having to re-buy our mini-bus tickets for the next day.The guy at the hotel who was responsible insisted via a receptionist that he would not pay for either of the added expenses that were incurred and furthermore,did not apologise and even refused to speak to us!Bad,very bad. Lesson learnt: ARRANGE YOUR OWN ONWARD TRANSPORT

8/10 Good

Clean & Basic

Liked: Cleanliness, staff & service, room comfort
The room was clean, the bed was great. The bathroom fixtures were a little worn but everything worked. The staff is very welcoming. The location is not in the middle of town, so not a ton of things to do near by. Also a taxi driver warned me there are motorcycle pick pockets nearby at night that like to grab purses and bags that are hanging off one shoulder. He recommended I carry my shoulder bag across my chest, rather than hanging loose off one shoulder. Daytime felt quite safe and typical for Siem Reap; night time did feel a bit dark outside as the street isn't well lit.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad choice for me
We are traveling for several months so having a gym and pool was a priority. I cancelled my hotel in town because Their website advertised a gym. This is not true. The pool is also tiny and dirty. I found a gym in town and spoke to the desk about their website being misleading. I'm staying for 1 week and suggested we could resolve this if he pays my tuck tuk to town I would cover the additional expenses. He became very rude. Other problems was the lack of hot water for the shower. The breakfast was always cold. Lastly their rental bikes were in awful shape. I went across the street and rented new bikes for $1 day. They are also doing construction next door so I couldn't enjoy my balcony and the view is not good. The positive about the hotel was the beautiful furniture, robes, and the rooms were clean. Angkor wat is only a 10 minute bike ride.

6/10 Okay

Subhomoy

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel offers complimentary pick but always misses out.We had to wait at the airport very long till finally someone showed up. Very poor service and attitude nonchalant .

10/10 Excellent

Gale, Iowa, USA and Sattahip, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun time for Gale, Pon, and Miss Cream
We had a fun time at the Temples, especially the collapsed one.The food, room and service was excellent, really! We also had so much fun at the pool with families from all over the world.The staff was so helpfull and trustworthy!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Dark hotel
Booked for three nights did not even spend a night. When arrived by tuk tuk no body opened door or met us even though staff we're stood around. Reception area very dark and lots of wood carvings for sale. Junior suite very small TV just fuzzy no picture been like that for three days according to another guest. No water pressure for approx half hour. Only three sun beds around small pool. Only one chair on balcony for two persons. Lighting in room not adequate for reading. After about two hours we found another hotel and checked out.

8/10 Good

jim, Bostom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful period hotel with good updates
Siem Reap is pretty much at the end of the world so it wasn't a big surprise that the hotel's WIFI connection was s bit intermittent and limited to an area which didn't include my room. This is something to be careful of since the cost of cell data and phone in Cambodia is exorbitant. I incurred over $500 of cost in a day and a half. Allowing for this (more than small) shortcoming the hotel was small and quite beautiful with an abundance of local wood, a huge bed in my room that was a work of art and a pretty darn good restaurant (again taking into account I was not in Manhattan). The hotel was close to Angkor, the big attraction. Travel to the temples or anywhere else was quite easily arranged through the hotel. The people in the hotel and the whole country for that matter were unbelievably kind, gentle and courteous. Hell, I may become Buddhist if that's what it does to you.

8/10 Good

Dave, Cleveland OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Angkor Wat.
I picked this hotel for its location. My family wanted to get to Angkor Wat before dawn to watch the sunrise. This seemed to be the closest decent hotel. It worked out very well. There are fancier places not too much farther away but the staff at Shining Angkor were all friendly and helpful. The rooms were fine. The food was good. We enjoyed it.

6/10 Okay

Dwight, New York City

Liked: Staff & service
Disliked: Cleanliness, room comfort
Angkor Watt for a day
I just stayed for a night to see Angkor Watt in the morning. Great service, but the room was a bit dated and stale (But, it's Cambodia, not Beverly Hills). My only legit complaint was that the hotel was a bit far from all the other hotels in the main city area.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chris, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quaint hotel
Bit far from town but easy Tuk Tuk ride for two dollars

8/10 Good

John, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Low-priced; Service: Friendly, Courteous;

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Oh dear!!!
Nice ambiance,friendly and helpful staff,good airport shuttle,fittings and comfort fabulous,money taken by senior member of staff from room when booking out!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel with traditional decor
I really liked this hotel. It is close to Angkor Archaeological Park and it's a convenient jumping point for exploring the area by bike or on your own as well as renting a tuk-tuk. The hotel does not offer room service, but they do have a small semi-outdoor restaurant which serves breakfast, lunch and dinner. The selection is moderate but we enjoyed the service in the restaurant. Be careful as not all rooms come with breakfast as an option. The decor of the hotel is quite traditional and there is a lot of carved wood, which I found charming. I loved the hanging silk on the room walls and the traditional coverlets at the ends of the beds. The beds themselves were very comfortable with nice thick mattresses, rooms spacious. The staff were lovely and very helpful. We would recommend to stay again, but would prefer a wider choice of menu and room service. A good solid hotel to stay in - great value for our money!

8/10 Good

Parvathy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
woody hotel
This hotel is very convenient for me and my family. They manage to arrange nice big beds for all 5 of us. We really enjoyed satying here as it was clean and quite as well.

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
classic wooden hotel
had a great stay at Angkor Shining Boutique hotel.

10/10 Excellent

Charles, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable, quiet Cambodian style hotel
The Shining Angkor hotel is lovely. Has the feel of Cambodia, clean, ornate and comfortable. It is located at the edge of town so the traffic noise is minimal at night. It is only a 5 minute tuktuk ride to the other side of the city and market area. We really enjoyed staying at the Shining Angkor Hotel. I highly recommend it, For the price it is a great value. The breakfast is good, you can choose different fixed combinations of American style breakfast food from the menu.

10/10 Excellent

arj, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at an affordable budget
Great hot breakfast; friendly staff; easy to arrange tours; stayed in quad room #15; cold beer always available; wood artefacts at 20% discount

4/10 Poor

Tiffany, Toronto

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible place, Terrible staff
Uncomfortable. To say the least. Hotel is more of a hardwood furniture storage area than a 'boutique'. Rows and rows of giant over-sized hardwood furniture clutter every area including the tiny balconies. WiFi was non-existent in the room and terrible everywhere else except in the area where the computer stations are. The only places to sit are hardwood benches and giant wooden chairs. The night staff were far more helpful and friendly than the day time staff. Bathrooms had no hot water at all. Getting some help with finding a bus to our next stop was a terrible and confusing experience: We were told it left at 2pm until 1:30pm then we were told it left at 2am - when asked (night staff) why we were told differently: The guy who booked the trip hoped we would pay/stay for the next night to wait for the bus. Avoid this hotel - a terrible experience from start to finish with a small bit of sunshine/friendliness only found during our late-night wait for our bus.

10/10 Excellent

Karen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay at the shining Angkor. Lovely staff who were very helpful and the location quiet but near all the sights.Always a tuk tuk and driver available to take us anywhere. very clean and comfortable. The only let down was the shower was poor. It was a shower over the bath and wasnt fixed well onto the wall so had to use by hand. wouldnt stop us going again though.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
nice hotel, terrible staff
the location is great, in between pub street and angkor wot and the rooms were lovely but the staff were horrible. Stayed there for 4 nights, on the second night myself and a friend shared a salt n pepper squid and within two hours we were both violently ill. We buzzed the hotel staff and asked for a doctor but they declined as it was 'too expensive' after a full on night of both of us being violently ill we alerted the staff that it was their food that made us ill ( as it was the only thing we ate all day) to which they replied "okay". Doesn't have a resort feel to it, no cocktails, food expensive and limited chairs around the pool. While the hotel was nice the staff ruined it.

8/10 Good

Linda, Sunshine Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Cambodian in decoration
I stayed here in February 2014, in a Junior Suite. I had been travelling in Thailand, and the beautiful carved bed in this room was the most comfortable of my whole trip! The staff were very helpful, and the free ride into town between 5 & 7pm came in very handy. In any case, as this hotel is not right in Siem Reap, it still only costs $2 by tuk-tuk each way.

10/10 Excellent

Pat, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming experience
This hotel was most impressive with its wonderful wood interior and furntiure; such a pleasing change from the usual bland hotel interiors. The staff were very helpful especially the desk staff who spoke quite good english. The staff in the restaurant were very obliging but understood only a little english. The hotel was well placed for visiting Angkor Watt but was a lillte way out of the main part of town. The dinner we had a the hotel was excellent.

10/10 Excellent

Justin Menard, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Retreat
We loved this hotel: the location, the beds, the rooms, the lobby, the pool, even the tuk-tuk drivers working for the hotel. Breakfast was excellent, but I have to say that it always took a very long time to receive it. This was especially frustrating on the day we had an excursion reserved. We got there at 6:30am opening time, and said we had to leave at 7am. We received our breakfast 6:56am. Fortunately, they were a little late picking us up so we had time to wolf down our meal. But apart from this one incident, our stay was truly wonderful. The front desk man (the one working during the day) was most excellent, providing a service beyond expectations.

10/10 Excellent

Anna, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
We enjoyed our stay at Shining Angkor Boutique very much. Very friendly personal and a very comfortable stay over all. Highly recommendable

8/10 Good

Jose, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE BOUTIQUE HOTEL CLOSE TO THE ANG KOR WAT TEMPL
THIS WAS A NICE SURPRISE, A CHARMING HOTEL WITH FRIENDLY STAFF AND GOOD LOCATION

10/10 Excellent

Mike R., Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Excellent, well run hotel for the budget conscience person. Beautiful solid wood interiors and furnishings. Free Western or Eastern style breakfasts were delicious. Staff is courteous and flexible for planning transportation and/or trips. Away from the busy part of Siem Reap, but only a short "tuk tuk" ride to the action. Quiet neighborhood and closer to the Ankor Wat temples, so you can sleep later for the required sunrise visit. If you want to stay at a "local" place, this is it!

8/10 Good

Monica, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good facilities
We had them pick us up from the airport as we had never been the Phnom Penh before. Driver was great, hotel and facilities were good. Pretty place in the middle of the craziness. Only there for a day but the staff were excellent!

8/10 Good

Shirley Tay, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Angkor Wat
Location is one of the nearest to Angkor Wat. Other plus points: spacious rooms and bathrooms. Theme & décor is very traditional Cambodian so it's interesting for a change. However, the interior of the hotel and rooms may be too dimly lighted for those used to bright lightings. The other aspect is there are no eateries or convenience stores near this hotel. But since we stayed only 2 nights, this is bearable.

10/10 Excellent

Robin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent For Angkor Wat
Very helpful staff. Were able to organise all our requirements. They organised our driver for two days round site and he was excellent and extremely helpful. Hotel itself on road to Angkor, too far to walk into Siem Reap but only $2 for tuk-tuk. Local area seemed safe but but not much in regards restaurants. Hotel very interesting decor with heavy wood.

6/10 Okay

Monica, Melbourne

Disliked: Room comfort
Quiet Traditional Hotel just outside of Siem Reap
The hotel is great from the outside. A very traditional feel to the hotel which we loved during our stay, however I wished the same feeling led to the room. The room had a stench similar to a mouldy smell which we tried to get rid off but didn't disappear the entire 3 days we stayed. I think it may be due to the room not getting enough light as nothing in the room quite dried properly, always damp. The hotel was clean but cause the fittings are quite old you couldn't really tell. Staff are lovely and beautiful apart from a couple of exceptions, just don't ask for anything that requires extra effort otherwise you'll be met with a sour face! We almost missed our bus due to them telling us the wrong time, and to make it worse we were on the top floor and nobody helped us with our luggage down the flights of stairs. However they rectified it by calling the bus back to the hotel and taking our luggage to the bus. Not far from the centre of town. Just a $2 tuk tuk ride if you're looking for somewhere quiet, which we liked. Be careful as they like to charge more! The hotel was okay for the money you pay, however I would suggest just forking out a bit more money and staying in better accommodation.