Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by J from London

Nothing special.

Posted 28-Jan-2014
Telford isn't exactly the centre of the universe, but you could at least try. Key card stuck in the door, took twelve tries to get it open. Had to change it for a new one. Small stain on the toilet seat. Come on. This stuff is easy. Incomprehensible shower. The staff were helpful in my brief dealings, and the breakfast was pretty good (as it should be for £9.50). I'd say avoid, but all the other central options in Telford are the same kind of generic middle market. You get what you get. Maybe 'avoid Telford' would be the best advice.
4 out of 5
Recommended
for Business Travellers
by YoursTruly from Norfolk

This traveller left a rating score only Posted 15-Jan-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by MB from Essex

Good Location

Posted 19-Dec-2013 on Hotels.com
Very comfortable and met all my needs.
1 out of 5
by A verified traveller

Did not stay, because Expedia completely mixed up

Posted 14-Oct-2013
How can a booking for a single person for two nights be booked as couple with two children for a single night on a completely different date. Hotel was not at fault, can onpy blame Expedia.
4 out of 5
Recommended
for Everyone
by John from Rushden

nice hotel just what we needed

Posted 25-Sep-2013
Pros: nice and clean and helpful staff
It was only one night but the hotel made us welcome
4 out of 5
Recommended
for Families
by Raad

This traveller left a rating score only Posted 12-Aug-2013 on Hotels.com
5 out of 5
Recommended
by Micky b from Beds

Great value

Posted 12-Aug-2013 on Hotels.com
This was a great value for money comfortable hotel, lovely surroundings and we had a lovely night sleep, the breakfast which we paid extra for was all we needed to see us through our long journey. Great hotel .....great breakfast....great value for money.....that's all we asked for and exactly what we got many thanks.
4 out of 5
Recommended
for Everyone
by Heather from London, UK

Grays Hotel

Posted 07-Aug-2013
Pros: We liked the modern, comfortable room and the staff who were very helpful.
Cons: The room was very small and the slanted roof contributed to the cramped feel.
Location: The hotel was easy to find with plenty of ameneties close by (supermarkets, petrol stations, etc). It felt like a nice, secure area.
The hotel was very easy to find and there was plenty of parking behind barriers which contributed to the security. The reception was busy, a good sign but with one receptionist meant a short wait. The check in was easy and our room was relatively easy to find although some more signage would have been helpful. The room was very small but decorated to a high standard and very comfortable. The cleanliness was ok but there were areas that could have been improved if i were being pedantic. It was a little noisy with it being near a main road and the other guests but nothing more than one would expect. The check out was easy and the staff were friendly and helpful. We would definately stay again but maybe request a room without a slanted roof which restricted movement a little.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Posted 05-Aug-2013 on Hotels.com
Fine
4 out of 5
Recommended
for Business Travellers
by craig from London

Easily Good Value for Money

Posted 22-Jul-2013 on Hotels.com
The room rate is very good value for money. Unfortunately I am not sure that the bar food is to the same standard. Accepting that you are paying for convenience the bar food was only just acceptable, with the curry a total disappointment. Never the less the hotel was very good value and I would stay again.