Front of property

Reviews of Best Western Valley Hotel

3 out of 5
Best Western Valley Hotel
Buildwas Road, Ironbridge, Telford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 293 reviews" "
Rating 8 - Good. 102 out of 293 reviews" "
Rating 6 - Okay. 38 out of 293 reviews" "
Rating 4 - Poor. 9 out of 293 reviews" "
Rating 2 - Terrible. 3 out of 293 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

ALASTAIR

Business traveller
Really disappointed that there was extensive noise above my bedroom at 4:30 am. Apparently workmen had returned to their room Hence no sleep after I was awoken. No refund offered for the room, except my evening meal. I’d rather have paid for my meal and had a proper nights sleep. Best Western you should know better!
Stayed 1 night in Feb 2024

8/10 Good

Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and tidy and the breakfast was lovely. All staff were friendly and polite. Nice Hotel.
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good. The staff were excellent and friendly and sorted our initial cold room out quickly and efficiently. Would recommend and return ourselves.
Stayed 1 night in Nov 2023

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

howard

Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Croydon holidaymakers enjoy best Ironbridge hotel
Stayed at Ironbridge Valley Hotel 17/9/23 to 23/9/23. We’ve been to many hotels together over the last 8 years and have never been more pleased, the staff were amazing and the food terrific so we dined in the on-site restaurant every evening. We were very impressed with the efficiency and professionalism of the restaurant staff with a special mention to the young members who were superb. We seem to to read nothing but negative news about our 16 to 18 year olds in U K but the young staff were particularly good, they were all helpful, polite, good humoured and efficient, an absolute credit to Valley Hotel. That’s not to say the slightly older members of staff were not wonderful, they were ! We cannot recommend this hotel more highly,11 out of 10. Many Thanks from 4 happy visitors
Stayed 6 nights in Sep 2023

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Good location for Ironbridge and surrounding areas. Excellent restaurant food. Recommended and would stay there again.
Stayed 3 nights in Sep 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A return visit
The hotel is a great base for visiting this part of Shropshire and just a 5 minute walk to THE Ironbridge and the shops. Ample parking. Lovely gardens. Friendly staff. It is old - hence the gorgeous tiles on the ground floor but rooms are rather small and dark as a result. That having been said , we would almost certainly stay there again if we return.
Stayed 3 nights in Sep 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff very helpful. Restaurant very good. The shower needed replacing, they had not replaced the leaking shower head but did when we requsted it. The bath was very deep to step into . Realistically the bathroom needs re vampng. The electric shower unit barely worked. There was very little tea and coffee left n the room although when asked thet supplied more. There were no mint teas or earl grey. A small fridge for the room would be an advantage. Thank you for fan and comfortable beds.
Stayed 3 nights in Sep 2023

10/10 Excellent

Marian

Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 2 nights in Sep 2023

8/10 Good

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Emma

Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Vesa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid unless you love a Brexit simulator
The hotel was a bit dated, the room the size of my suitcase with a lovely view of the kitchen fans (witch were very noicy). Luckily was there only for one night and had noise cancelling head phones, so blasting music at loud volume almost managed to drown out the buildings noises. Worst was the complete lack of WIFI which was annoying for business visitor at an area which as notoriously bad phone signal to boot. Service did disappoint as could not have breakfast between 0745 and 0845 as too full.. and dinner was unavailable too for hotel guests, but luckily booked the table online (at hotel restaurant) and managed to get in that way. Definitely not staying there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so pleasant and helpful and I was very pleased with the dining experience such good value and so pleasant. I had a lovely stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing Stay
1. Food in restaurant was over priced. 2. The surfaces in the bedroom were sticky. 3. Room 33. Window was small and couldnt be opened fully so the room became stuffy and hot. You could hear adjoining residents who were very noisy due to thin walls. 4. You couldnt stand under the shower because of the sloping roof. Ridiculous! 5. No pictures of this room are shown online. Ive checked. I would not have booked this hotel if I had seen this room. 6. Hotel is in a great location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & comfortable hotel with nice garden
Quiet hotel with pleasant grounds and easy walk to the river. Really good restaurant. Plenty of parking. Pleasant room with balcony.
Stayed 1 night in Aug 2023

6/10 Okay

ANN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well positioned for walking to the Ironbridge. Attractive grounds. Helpful, attentive staff. Bathroom sadly lacking, fixed head shower over bath with no handset. Toiletries of poor quality, no shampoo or conditioner and tiny handbasin soap. Although happy to re-use towels, there is no way to dry them so the next day they were still very damp. Not pleasant!
Stayed 3 nights in Aug 2023

10/10 Excellent

MERVYN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Amazing hotel all staff so friendly food excellent
Stayed 2 nights in Jul 2023

8/10 Good

liz

Travelled with partner
Liked: Cleanliness, staff & service
The dining room and bar were lovely and the location was wonderful. We had room 15 that was very worn,shower had mould and cracked tiles and the extractor made a terrible noise. It was also very small and dark due to a small window.
Stayed 3 nights in Jul 2023

6/10 Okay

Richard

Stayed 4 nights in Jul 2023

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Beautiful area for walking with a few pubs and shops around. Room had an air conditioning but fake window. Generally good place for short stay.
Stayed 2 nights in Jul 2023

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Anthony G

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Betty's Wake
it was very enjoyable because we were able to meet up with friends we had not met with for some time or at all since they had grown to adults, some obtained University Degrees or retired from work, except the one whose Wake it was in memory of: Betty, whose favourite Hotel it had been.This was after a most exceptional Funeral Service at Perton Church, and then later Committal Service at Telford Crematorium. The Hotel food and service was exceptional. The one small blemish was that the electrical shower would not work properly and provide even warm water consistently and made us late for the Breakfast in good time to enjoy the final meal time together.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not the best room
Our room 28 was dated (decor) and lacked sound insulation from the rooms above and the stairs outside our room. Beds weren’t comfortable.. mattresses were old Food in restaurant in evening was very good Perhaps we were unlucky and rooms in main hotel might be better
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Stayed 2 nights in Jul 2023

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our rooms were clean and comfortable but a little dark due to the very small windows. Our room had everything we could need. The bar area was inviting and the staff were friendly and helpful. Breakfast was very good, plenty of options. Easy to park, plenty of space and access to the lovely gardens provided an enjoyable walk. Very close to the centre of Ironbridge but no noise pollution. If we were in the area we would stay again.
Stayed 1 night in Jul 2023

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
tiny beds awful decor no fridge in room no iron in room, no teaspoon in the room. nylon and draylon everywhere
Stayed 2 nights in Jun 2023

10/10 Excellent

Mitchell

Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
Last minute decision to take a break and we had a lovely time
Stayed 3 nights in Jun 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Sebastian

Stayed 1 night in Jun 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Susan

Travelled with family
Disliked: Room comfort
We booked 2 rooms and were located in the old servants quarters. The rooms were dated and small. There seemed to be a water tank above one of the rooms that was always running and the other room was very dark and cold with a very thin duvet. Overall we were disappointed with the standard of the hotel but the breakfast was quite nice.
Stayed 2 nights in May 2023

6/10 Okay

jonathan

Stayed 1 night in Jun 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in May 2023

4/10 Poor

Tanya

Stayed 1 night in May 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in gorgeous location
Our stay was lovely, great room, great walks. Hotel was holding a wedding which didn't affect our stay at all. Breakfast was delicious and good value. Overall a lovely hotel and we will be back.
Stayed 1 night in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023

10/10 Excellent

Hasnat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Amazing stay, for the second time
Stayed 1 night in May 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quite little Gem
Lovely location on the river. Staff great and ever so friendly. Not overly priced. People booking wedding there. And only 10 min walk to the Ironbridge.
Stayed 1 night in May 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Superb food in the restaurant. Beautiful setting - park behind with pretty walk along the river. Short walk to the centre of the village and the famous iron bridge. Easy to drive to the various Ironbridge museums. The area is probably busy during peak season, but was perfect this week, late April.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Paula

Stayed 1 night in Mar 2023