I consider Sun Members Tokyo a value hotel. We chose it because all other hotels were 2x-3x the price for a family of four where we would have had to buy 2 rooms.
We selected this hotel at they had 4 beds in room.
Room was clean, bathroom small, and 10-12 min walk to Shinjuku station.
All in all, just fine experience.
The hotel staff was polite. Language was not a problem. Most of the staff spoke decent English. The transportation to and from the hotel was convenient and easy to figure out. The room was comfortable. I will definitely return to the hotel should I visit Tokyo again.
The room we had was new, clean, and full of amenities. The two minor complaints are that the room we got seemed smaller than other rooms on our floor. I peeked in while staff were cleaning other rooms and they seemed more spacious. They looked like similar type rooms, so I assume they were the same; just bigger. In our room, we barely had enough room to store/access our luggage. Our room was 1010, and according to the floor plan, it appears smaller than the others on the floor. I would suggest requesting anything but Room "10" on each floor. The other issue was the washer/dryer was confusing to use. We followed the detailed instructions and yet it took over 8 hours to complete. By then our clothes were completely wrinkled. We tried using "tumble" and "standard" dry, but the clothes barely moved. We finally set it to "gentle" and it then spun like a normal dryer.
The staff all speaks English, this help us a lot. They are all nice and polite. The room is clean and comfortable, just a little bit small, but in Japan is reasonable. The shuttle bus service is excellent. Only the lobby layout is a little bit mess.
it was an overall ok stay, friendly and helpful staff, i liked it that you had to take off your shoes before going into the hotel, they had umbrellas available for the guests to take away on rainy days, location is great, ten to fifteen minute walk to shinjuku and theres okubo station really close, like a three minute walk from the hotel
my only problem was that the futons were way too thin, extremely uncomfortable, no difference from sleeping on the floor, bathrooms are tiny too but thats just japan, room facilities all very good and overall very clean
just the futons really ruined my back there, i was expecting something else, really, they were as thin as a carpet
"Perfect Breakfast, Moden Decor, Great location! "
Perfect two nights family of four (kids ages 6 and 9). Love the modern decor, Godzilla, wonderful breakfast. We really liked the location, even though I hear it is the red light district, couldn't really tell. We actually walked around at 3:30am looking for a restaurant (found one) and felt very safe. Not many other cities would do that in. Staff is so professional and welcoming. We were not used to Japanese hard beds or hard pillows or small hotel room, but I'm sure that's a common Westerner complaint.
Suggestion: free coffee in the lobby would be nice.
I recommend this hotel and would or hesitate to stay here again.
We stayed for 4 nights at the Nakano Sun Plaza which is one train stop away from Shinjuku where we spent most of our time. Hotel is great and comes with all the necessities. Everyone should try the Japanese breakfast offered there.
This sprawling business, commercial, and entertainment center never lets up. It is a modern Japanese phenomenon with shopping arcades, flashing neon signs, stand-up noodle bars, and side-street video screens. Some two million people pass through the train station alone. Futuristic-looking City Hall offers a free observation deck with great city views.
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