Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
1.5 Room cleanliness
2.0 Service & staff
1.5 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2014
Actually I want a stay in main Kasauli but Expedia guy has arranged the stay at Surya Rock Rose which is too far from Kasauli ......... Ph no: mentioned on the confirmation mail was not working so I had to ask from almost dozen people about the hotal location.......... Sign Board ( at the entrance) in the hotel is not placed at the right place so that visitor can't get the Reception place easily......... Although I had booked Delux room but due to unavailability of the room I was given Super Delux room .... Room doors was uneven .... Toilet was not cleaned properly ... No sleepers .... Cable was not working ..... In such a cold, there is no room heater & only 1 blanket (1 more blanket & room heater were provided on request) ................ Buffet breakfast was supposed to be provided as complimentary but not available then order was taken & additional charge was paid for partial breakfast ............. I must say in the end that Dinner & breakfast was delicious & tasty .
1 out of 5
Recommended
for Families
by A verified traveller

Posted 27-Sep-2013 on Hotels.com
not good service poor management