Second time staying here and am really pleased! Can't say enough great things about the hotel. My friends and I stayed here for a week in April, and had a wonderful experience.
-Staff is unbelievably friendly, and will bend over backwards to help
-Great onsite dining
-Rooms are very large and have beautiful views
This is so minor...in order to get to the hustle and bustle of Shibuya you have to walk up the steps and cross the overpass. Not a big deal unless you've been walking a zillion miles per day.
This was my first time in Tokyo. I managed to find the hotel fine (with the help of local's). The staff were very friendly and as I was here on business I was in and out several times throughout the day and week, not once did it annoy them how many times they had to give me my key (they keep your room key when you leave). It is actually located in an ideal location, not to far from the subway and there is plenty of shops/ bars next to it. I would definitely stay again.
My stay in Shibuya Excel Hotel was fantastic , the staff was very helpful and so polite. They speak English so it's easier to get some information and direction. Our room was overlooking the Shibuya crossing so we can watch the pedestrians cross the street. We enjoyed our stay and definitely coming to the same hotel.
I chose this hotel because it was very busy week in Tokyo and most of the other hotels were fully booked. It's located near shibuya train station, about 10 mins walk. The hotel reception looks new but the hotel room itself looks older with tired looking carpet. The room was small but just enough space for me (I've only got one small luggage). The bed was comfy but pillow was rock hard. The great thing was the toilet which was really clean with perfect bath tub size for me (I'm quite small in size). They forgot to give me towel and the toilet wash let ran out of battery but they fix them quite promptly. Overall, it would have been a great hotel if the carpet is newer and cleaner and the pillow is soft. But I guess it's a trade off for its great location.
This was an excellent hotel in terms of its amenities and proximity to Shibuya station. The hotel is literally a 1 minute walk from Shibuya station which meant that we did not have to get up super early the next morning to start our travels in Japan. The room had excellent amenities, e.g. stove, washing machine, which was more than what I needed for my 1 night stay. The breakfast included was at Jonathan's diner on the ground floor which was super convenient. When I booked, I hadn't figured out how to change the reservation from 1 person to 2 people on the Expedia app yet, but I did not think it mattered as the room was advertised on Expedia as being able to accommodate 2 people. When I checked in, the staff strongly advised that I upgrade to a bigger room with 2 beds despite my objections and even after I pointed out what the Expedia booking had stated, so I had to pay a substantial fee to upgrade. I was not happy about this, but having just travelled 18 hours to get to Tokyo, I was exhausted and I felt that I had no choice but to pay for the upgrade. I felt bullied by the hotel staff. Had I not paid the extra fee, I don't think they would have let my mother stay with me in the room. In the end, it was a rather expensive hotel room.
I chose this place due to other good reviews on expedia. As a female, I had some concerns about safety, but once I got there, I had no issues. I'm glad I chose this hotel which had a good (monetary) deal that includes breakfast, ideal location, nightly ramen, and friendly/accommodating staff although there was some trouble with communication (english skills of the staff is minimal and my japanese skills is nonexistent). The room itself is small, but I expected that since most hotel rooms in Tokyo are small unless you pay over $300 a night. As an American, the rooms are tiny, but for 1 person, totally acceptable. 2 people sharing would be a tight squeeze. Everything in the room is in japanese with some english translation.
Hotel was very clean and staff was very nice and orderly. Knew enough English to check you in. My room's AC was broken unless I just didn't understand how to turn it on. Room 609. And the lights in the end of the room would not turn on.
Traveller from Houston,TX
In the heart of one of the world's most exciting cities, the Tokyu Stay Shibuya Hotel, Tokyo, Japan is the first choice for …More
A busy, youth-oriented shopping district, Shibuya is equally famous for the NHK studios, Olympic gymnasium, and “Hachiko”—the statue of a faithful dog. On weekends, its Harajuku area is abuzz with the meeting and mingling of Tokyo’s most fashionable teens. Neighboring Ebisu, a short subway ride from here, offers a pleasant, quiet alternative to Shibuya.
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