Ratings based on 985 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle, WA

Nice hotel close to Shibuya Station

Posted 08-Mar-2015
Pros: Staff was exceptional.
Cons: The furnishings in the rooms are dated. And a cover for the top floor bar was a bit extreme. The place was completely empty on a Sunday.
Location: Right near the station, so plenty of options.
Really wanted the Tokyo Hilton, but it was sold out that weekend. Great backup and provided a superb quality of staff. Easy check-in, quality room, yet dated (e.g. electronics, furnishings, etc).
4 out of 5
Recommended
for Everyone
by A verified traveller

It's very convenient!!

Posted 28-Feb-2015
It's very convenient because the hotel is vey near to Shibuya Station and there are many big stores and shopping malls near by. By the way, it's also convenient to Meiji Jingu and Harajuku where you can see many fashion guys.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 中国広州市

やむを得ないと思いますが

Posted 25-Feb-2015
最高の環境でした。 一点残念なのはやむを得ないと思いますが、エレベーター付近の部屋だと通気口より稼働するたびに異音が発生し、特に夜中だと気になるものです。 結局部屋を変えていただきましたが、それがなければ最高でした。 また利用させていただきたいと思います。
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in Shibuya

Posted 04-Feb-2015
Hotel is nice with friendly staff. Shibuya location is a little inconvenient for downtown Tokyo.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best Hotel in Shibuya and maybe Tokyo

Posted 02-Feb-2015
Closest you will get to Shibuya Station. Very nice hotel and extremely nice staff. This is my 2nd time staying here and I have 0 complaints each time. I will always stay here when travelling to Tokyo.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Curitiba, Brazil

Great hotel near Shibuya Station.

Posted 02-Feb-2015
Me and my wife stayed at this hotel for eight nights in January 2015. The hotel is very well maintained, and the view from our room was gorgeous, depending on the day we could even see Mount Fuji. The location is also very convenient, specially if you arrive in Narita airport, since the Narita express serves Shibiya Station.
3 out of 5
by A verified traveller

Shame about the front desk staff.

Posted 25-Jan-2015
A lovely hotel which is totally overpriced for what you get. We paid a discounted price through Expedia, which is the only way to go, had we paid full price it would have been ridiculously overpriced. Also, this is the only high rate hotel without free wifi in the lobby. Even the smallest of establishment we went to had free wifi at least in the lobby. But I think my whole view is tainted by the gentlemen I had front of house. He was very rude and spoke rudely about me to his colleagues right in front of me! What a great end to our honeymoon. I'm very disappointed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Iloilo, Philippines

A great hotel in Shibuya

Posted 16-Jan-2015
Pros: Cerulean is a direct destination drop off and pick up point of the airport limousine bus.
Cons: Getting off the bus, a floor below the reception was confusing and signs to the lobby were a bit vague. Wifi should be free for all guests.
Location: Shibuya's got the Hachiko statue, and one of the world's most interesting pedestrian crossings. It's also a shopping and entertainment mecca.
Cerulean is not in the centre of Shibuya's commercial district which is desirable. It's only 5-10 minutes on foot to the commercial centre, but far enough to avoid noise. I read this in earlier reviews, and it's absolutely true. It's a big hotel, but the staff were warm and efficient. The rooms and toilets were bigger than I typically anticipate in Tokyo. The room we had had great views of the city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2015
Beautiful city view, can look at Mt.Fuji. Big window at bathroom,so relax
4 out of 5
Recommended
for Everyone
by A verified travellerfrom japan

駅から少し歩きます。 富士山が見える方向でよかったと思います。

Posted 04-Jan-2015
正月価格なので、普通の時に泊まるには いいかな。 朝食代金 5000円、奮発しました。 あけましておめでとうございます、の挨拶が うれしかったです。 前日泊まったホテルでは、言われなかった┐('~`;)┌ので… あっ (^^)d と 思いました。