3 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews of Shenzhen Castle Hotel

4.5 out of 5
Shenzhen Castle Hotel
Genzon Golf Club, Baohe Road, Ailian Street, Longgang District, Shenzhen, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 63 reviews" "
Rating 8 - Good. 19 out of 63 reviews" "
Rating 6 - Okay. 1 out of 63 reviews" "
Rating 4 - Poor. 0 out of 63 reviews" "
Rating 2 - Terrible. 1 out of 63 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top property. A sanctuary in the city.
Perfect place for us on business. A true sanctuary within a big China city. On the golf course. Good service. Great food and amenities. Rooms excellent too. Second stay here. Will be back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from partty pan on 14 May 2021
尊贵的客人,很开心收到您的5星好评!感谢您对酒店的好评。深圳隐秀山居酒店致力于创造一个悠闲,舒适,安静的居旅环境,能够使旅途客人在紧张、疲惫的生活节奏中,通过高品质的酒店设施、绿化,湖景、果岭景观获得舒适的度假体验,放松的居旅空间,能够在这里休憩、充电、得到心灵上的释放!期待您的再次光临.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Superb hotel with great facilities. Quite expensive in the restaurants. The golfing range is a fun activity to do after a long day of meetings. When booking we choosed to live 3 people in one double room which should have been available but upon check in the staff told us there is no room for an extra bed. Quite dissappoitning to book one more room just for this reason. But the hotel are in great condiition, the food may be expensive but is delicious. The indoor pool are very large. Overall a great visit and a great hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Impeccable service!
Great hotel with great service! There isn't much to do around Longgang, but the hotel itself has wonderful food, impeccable rooms with a view, an excellent gym and sauna situation. Very comfortable and my go-to hotel whenever I'm in Longgang on business!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet break from SZ
This is, by far, the best hotel in Longgang area. I've stayed here several times now. It's very quiet and serene -- a nice reprieve from the city, if that's what you're looking for. Rooms are spacious with great views of the golf course. The hotel staff is wonderful, friendly and helpful -- they've done everything from helping order food delivery to even accompanying me to the hospital on my last trip, when I had a fierce ear infection; truly incredible. The food is great, gym is clean, and sauna is top notch.
Stayed 4 nights in Aug 2019
Response from partty pan on 24 Jul 2020
Dear Guest: Thank you very much for taking the precious time to share your staying experience in shenzhen castle hotel, We're very happy that you spend a pleasant time in hotel. Our hotel has 360degree golf view,independent balcony bathtub, spacious rooms.Warmly welcome your visit again !

10/10 Excellent

Charles

Incredible quality and Service at Shenzen Castle!
Amazing hotel, by far the best place I stayed on my China trip, will be staying there in any future trip to Shenzen! The level of service and the cuisine were unparralleled, and the rooms left no detail wanting!
Stayed 1 night in Sep 2018
Response from partty pan on 25 Sept 2018
Dear guests, Hello! Thank you for choosing Shenzhen castle hotel and sharing your experience with us. We are so glad that you are satisfied with our service and environment. The room close to 360 degree natural lake view and golf view. providing you with comfortable environment and comfortable service is the common goal of all staff. We will continue to provide you with comfortable service! We look forward to seeing you again.Have a good day!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
Great golf course, and friendly helpful staff. Both the breakfast and lunch buffets are incredible.
Stayed 2 nights in Jul 2018
Response from partty pan on 22 Aug 2018
Distinguished guests, thank you for choosing shenzhen castle hotel.For Hotel's guests, we provide mini bar and welcome fruit for free. The balcony view is one of the characteristics of our hotel, I hope you can enjoy the slow life here.The hotel has Rongyue chinese Restaurant,Daqiao Japanese cuisine, Show Kitchen , Poolside Restaurant, Hotpot dining room. You can enjoy a good vacation time without leaving out of the hotel. Thank you for coming. Have a nice day.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
This hotel is beautiful, the rooms are spacious and have great views of the golf course. The buffet breakfat has good western options and the lunch buffet in the pool aide resturant is really good. Service was top notch. The location has a few disadvantages, but if you are working in the LongGang area its great.
Stayed 4 nights in Jul 2018
Response from partty pan on 22 Aug 2018
Dear guests, Thank you for choosing the shenzhen castle hotel and taking the time to comment on our service in detail. We hope to provide every customer with a over-value service, leaving a perfect impression of the tour. We will continue to strive to improve our service quality to provide you with a more intimate experience. The good comments make us more energetic and confident to serve every guest well.We're looks forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fung Chee, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We enjoyed our stay in castle hotel, we LOVE the big bathtub in the balcony, it was fun for my daughter, she doesn't want to get out of the water. Service was excellent. From the pick up, font door, concierge were all good. The outdoor and indoor swimming pools are big enough and clean. Only one thing bother me is the children playground, is pretty small and dirty. Buffet breakfast was good too.
Response from partty pan on 13 Jul 2016
Dear Guest: Thanks for your good comments.We are pleased that you are satisfied with the stay and our service. We will continue to provide you with efficient service, clean space and comfortable rooms.We are looking forward to seeing your again.Have a ncie day.

8/10 Good

Niandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lingling, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this golf resort hotel!
I feel like I am home every night I go back to my hotel room after an exhausting long working day.
Response from partty pan on 13 Jul 2016
Dear guest: Hello, thank you for your praise! We will maintain high quality of service.We are glad that you like our hotel.We trying to create satisfactory service experience for more guests. we warmly welcome your visting again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel exceeded my expectations. The room, food, staff and view from the balcony were fantastic. Can't wait to stay here again!
Response from partty pan on 13 Jul 2016
Dear Guest: Thank you very much for taking the precious time to share your staying experience in shenzhen castle hotel, We're very happy that you spend a pleasant time in hotel. Our hotel has 360degree golf view,independent balcony bathtub, spacious rooms.Warmly welcome your visit again !

10/10 Excellent

David, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel with excellent food. Proper 5 star hotel in every sense. Location is not exactly downtown but good for nearby business meetings.

10/10 Excellent

William, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my needs
Golfing resort but on business so didn't explore the local area very much. Perfect for my needs, very nice room with comfortable bed and great shower, very good Gym and excellent indoor pool. Restaurant menu varied enough to keep you interested if you are eating in all week.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
usual short trip with golf practice
good getaway choice for not flying. relaxing with surrounding green environment. practice a little golf too.

10/10 Excellent

William, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel swimming pool-for proper swimming-ever
Not much around but golf course looked very nice.

10/10 Excellent

Ng, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Luxury Hotel
If you want to get away from the busy city life I would recommended this hotel. The room was large and and had good view of the greenery of the golf course. We especially enjoy the outdoor both tub and enjoy the view from it. The hotel restaurant was very nice and food was OK with lots of choice but quality can be improved (especially the sushi). We stayed for one night and the rates we paid for was very reasonable and included breakfast. As mentioned in previous review the minibar in the fridge was free (apart from the alcohol). We stayed on a Friday night but seem the hotel was not very busy and quiet. It took us 40 mins on the underground train to get to the hotel from Luwu and another 5 min taxi ride (15 rmb), but was with the travel time once you reach the hotel.Overall I would come back for weekend trips to get away from the busy city life. On the day we left there was no taxi and we had to ask the hotel to arrange at the cost of 50 rmb high but reasonable for hotel rates

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel, is good for weekend run away and good for couple!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Classy hotel, spacious rooms

10/10 Excellent

Gijsbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel comfortabel hotel. De medewerkers zijn zeer behulpzaam. Ook een uitstekend Japans restaurant. Het enige wat mist is een leuke hotelbar..
Stayed 2 nights in Apr 2024

10/10 Excellent

taesan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 3 nights in Oct 2023

8/10 Good

Sze Kit Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
員工友善,對顧客要求認真,以客為先,顧客可迅速得到回應。
Stayed 2 nights in Aug 2023
Response from 潘潘 on 6 Sept 2023
尊敬的宾客:您好!感谢您选择隐秀山居酒店,隐秀山居酒店位于正中高尔夫球场内,融天然龙湖和高尔夫景观,我们向来重视口碑宣传,更加重视每一个客人的切身感受,只要您来到酒店,就是我们的贵客,我们愿意尽最大的努力,让您的隐秀之旅变得轻松愉快顺心,期待您的再次光临。

8/10 Good

Teddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smoking on NON smoking floor! Very annoying!
Stayed 2 nights in Apr 2023

10/10 Excellent

seung wai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得一住
舒適,平靜,環境一流,服務週到。不錯的渡假酒店。
Stayed 1 night in Nov 2019
Response from partty pan on 24 Jul 2020
尊贵的宾客,感谢您对深圳隐秀山居酒店的喜爱,很高兴得知您这次在酒店度过了一个愉快的时光。我们希望通过各种精心呈现的服务让您的需求和入住体验达到契合,为您带来舒适、放松的住宿环境,体验宾至如归的服务。您的陪伴,对我们是最好的鼓励,期待在不久的将来能再次迎接您的到来。

10/10 Excellent

Mei King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優越酒店
各方面也很優越 前線員工服務態度極好 真正覺得受尊重和享受感覺
Stayed 1 night in Aug 2019
Response from partty pan on 24 Jul 2020
尊敬的顾客, 感谢您选择深圳隐秀山居酒店,我们很高兴您对酒店作出的好评和建议!相信您已亲身体会到酒店天然的高尔夫果岭和湖景,新鲜的空气,现代建筑与经典气质的结合,珍奇花木,便利的交通这也正是大多数客人选择我们酒店的原因之一。您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。我们期待着您的再次光临!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Yiu Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好好好
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
絕對推薦
住過幾次,冇得彈
Stayed 1 night in Apr 2019
Response from partty pan on 24 Jul 2020
尊贵的客人,很开心收到您的5星好评!深圳隐秀山居酒店致力于创造一个悠闲,舒适,安静的居旅环境,能够使旅途客人在紧张、疲惫的生活节奏中,通过高品质的酒店设施、绿化,湖景、果岭景观获得舒适的度假体验,放松的居旅空间,能够在这里休憩、充电、得到心灵上的释放!期待您的再次光临。

10/10 Excellent

Xiangyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周末度假理想选择
度假十分理想。住两天送了4张高尔夫练习场券,环境很好,房间正对高尔夫球场的大湖。早餐丰富,有现做的很多吃的。泳池也不错,就是桑拿一般,温度低,且只有湿蒸。如果出酒店去其他地方会很不方便。
Stayed 2 nights in Mar 2019
Response from partty on 29 Mar 2019
尊贵的宾客,感谢您的分享和好评,非常开心陪伴您度过愉快的时光~酒店环境优美,临360度果岭景观和天然湖景,离龙岗中心城购物商区也只有十分钟的车程。酒店的户外阳台浴缸是酒店的一大特色,无论是商旅客人还是家庭度假,都能在各个角落,以及户外花园享受到别致的体验!谢谢您对我们服务的反馈,我们诚意期待您的再次光临,期待下次能带给您更满意的服务。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次入住,依然感覺不錯,還會再去
Stayed 1 night in Dec 2018
Response from partty pan on 19 Jan 2019
尊贵的宾客,感谢您的分享和好评,非常开心陪伴您度过愉快的时光~酒店环境优美,临360度果岭景观和天然湖景,离龙岗中心城购物商区也只有十分钟的车程。酒店的户外阳台浴缸是酒店的一大特色,无论是商旅客人还是家庭度假,都能在各个角落,以及户外花园享受到别致的体验!谢谢您对我们服务的反馈,我们诚意期待您的再次光临,期待下次能带给您更满意的服务。

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from partty pan on 6 Feb 2019
Dear guest, thank you for your recent stay in shenzhen castle hotel. I remember you are our acquaintance. We always believe that good word-of-mouth must be recommended from the satisfaction of the guests, and we have been focus on the service for a long time. The free mini bar is provided in the room, which is complete meets the needs of different customers. We are honored to be able to provide you with the best service, and sincerely look forward to your business trip or travel to Shenzhen castle Hotel again. Looking forward to meeting you again! Good luck and great success in the coming New Year.

10/10 Excellent

Yan Yuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good services.
Stayed 1 night in Aug 2018
Response from partty pan on 22 Aug 2018
Dear guest, thank you for your recent stay in shenzhen castle hotel. We always believe that good word-of-mouth must be recommended from the satisfaction of the guests, and we have been focus on the service for a long time. The free mini bar is provided in the room, which is complete meets the needs of different customers. We are honored to be able to provide you with the best service, and sincerely look forward to your business trip or travel to Shenzhen castle Hotel again. Looking forward to meeting you again!

8/10 Good

建濠

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from partty pan on 24 Aug 2018
尊贵的宾客,感谢您光临隐秀山居酒店并给与好评!深圳隐秀山居酒店得天然龙湖滋润,临360度高尔夫果岭景观,园区内400多种不同的名贵草木。春夏秋冬,各种景色变化。阳台浴缸和室内恒温泳池是酒店的一大特色。适合各种亲子度假,情侣出行,商务客出行。我们希望通过主动,真诚,专业,优雅的服务为客户创造愉悦的私享休闲的度假空间。希望您可以继续关注和支持我们,我们将提供更优质丰富的产品,更卓越的服务。期待您的再次光临。

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
深圳最好既酒店
好高質素既酒店,就係地點唔方便,不過一方便就做唔到咁寧靜既環境,絕對係一間可以完全放鬆既酒店
Stayed 1 night in Jul 2018
Response from 潘文婷 on 22 Aug 2018
尊敬的宾客,非常感谢您下榻隐秀山居酒店。对我们来说,能够让您在这里度过难忘且美好的时光,是我们非常开心的事。您对优美环境的赞美,我们对此感到非常荣幸。希望在深圳这个繁华的都市,有一处让您的心歇息片刻的安静。园区内满眼的青绿色,令人心旷神怡。夜色来临,喜欢安静的客人可以慵懒坐在户外阳台上,一杯茶。期待您的再次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物有所值的住宿體驗
住了一個晚上,酒店整體而言都非常滿意。裝潢設計漂亮,員工服務很好,只是地點有點偏遠,但整體也是很建議來這裡渡過小周末
Stayed 1 night in Dec 2017

8/10 Good

WAI YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

XINFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境不错,早餐安排不够好
Response from partty pan on 19 May 2017
尊贵的宾客,您好,感谢您的分享和入住体验!深圳隐秀山居酒店追求更宽敞的住宿空间,起居丶卧房丶卫浴三区和谐相融。以中国风为基点的新东方美学设计,让你在沉淀的艺术意境中,拾得隐秀哲思。早餐我们也及时反映给餐厅领导,我们在近期也会不断丰富早餐的品种,期待您的再次光临!

10/10 Excellent

KIN FAI STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再回來享受寧靜舒適的入住體驗
複式單位間格好、舒適、環境優美寧靜,適合靜修,露台浴缸大但夏天較適用。Spa 價錢稍貴、地點稍遠、只可享用酒店的用餐服務。
Response from partty pan on 13 Jul 2016
尊贵的客人,您好,非常高兴您度过了愉快的休闲时光。酒店都力求至善至美,竭力为宾客创造满意的服务体验。未来,我们会再接再厉,为宾客提供非凡的下榻体验,欢迎您再次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境輕鬆寫意 房間大

8/10 Good

Meiwai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chi Yau, 香港

Liked: Cleanliness, staff & service, room comfort
酒店可以提供接駁車,但需在前台預訂。酒店應在網頁介紹此項服務供顧客考慮。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family retreat
Both facilities and service manner (from front desk to housekeeping to restaurants) are excellence. However, it is a bit far from city and there is almost nothing within walking distance. For those who want shopping, it is not a great choice. But for those looking for quiet and family time, it is an ideal place.

8/10 Good

Siu Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hon Ming Pete, 香港

Liked: Cleanliness, property conditions & facilities
深圳隱秀山居酒店
職員要注意如何回答客人問題,不夠禮貌

10/10 Excellent

XIUQUN, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置稍偏遠,有接駁車就最妥當。
可以達到預期嘅要求,唯獨交通上有點問題,如有接駁車往返車站與酒店或市中心,就更加理想。