Reception

Reviews of Grand Skylight Garden Hotel Shenzhen

4 out of 5
Grand Skylight Garden Hotel Shenzhen
4028 Middle Shennan Road, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 134 reviews" "
Rating 8 - Good. 66 out of 134 reviews" "
Rating 6 - Okay. 22 out of 134 reviews" "
Rating 4 - Poor. 7 out of 134 reviews" "
Rating 2 - Terrible. 5 out of 134 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kam Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barry
Overall very satisfied with the stay. When checking in, I requested for a park view room and the front desk staff was very helpful in upgrading me to the executive floor. Overall the room and the property as a whole was good despite the fact that the whole floor has a heavy smoking smell.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. There are problems with the cooking and heating systems. Also need to woray for cockroaches.
Stayed 5 nights in Dec 2019

10/10 Excellent

Chung Dha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location walking distance to many places.
Great place in central park area, by accident walked to Huaqianbei and was quite closer than expected. Great view my room facing the park as great to relax there when not want to be in the busy city areas.
Stayed 1 night in Dec 2019
Response from KELLY on 23 Dec 2019
Dear guest, Thank you offer some suggestions and support,Happy to have a nice trip to stay here with us,We are looking forward to you coming here again,Have a good health!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I realized I have lost charger there after I just checked out.Next day , its gone.
Stayed 2 nights in Dec 2019
Response from KELLY on 9 Dec 2019
Dear guest, Thank you offer some suggestions and support,We had to check it with you ASAP,So sorry about that ,Reply it for you later,We are looking forward to you coming here again,Have a good health!

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best breakfast
Stayed 3 nights in Nov 2019
Response from kelly on 6 Dec 2019
Dear guest, Thank you offer some suggestions and support,Happy to have a nice trip to stay here with us,We are looking forward to you coming here again,Have a good health!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
They give free upgrade, thank you so much! I usually use here for staying SZ.
Stayed 15 nights in Oct 2019
Response from KELLY on 27 Nov 2019
Dear guest, Thank you offer some suggestions and support,Happy to have a nice trip to stay here,We are looking forward to you coming here again,Have a good health!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & near the highway for cabs. No close by metro places though. Gym is open 24hrs
Stayed 1 night in Nov 2019
Response from KELLY on 20 Nov 2019
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a central location
Pro: This hotel is in a central location in Shenzhen, close to subway and the main streets. There are lots of local food shops nearby. The service is good. The amenities is also good, but will need an update soon. Con: To get into the hotel, you'll have to go through a crowed residential area, which can be a bit inconvenient. Also it can be quite noisy in the morning because of the traffic out of the residential area. Overall: Good location with good service. Would stay again if visiting Shenzhen next time.
Stayed 3 nights in Nov 2019
Response from KELLY on 15 Nov 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Shenzhen
This is a nice hotel and the people tried very hard to help as best they could (English could have been better in some places), the breakfast buffet was awesome and the servers superb. The room needs more outlets, the walls are thin so you hear the noise in the hallway. All in all, it was an excellent stay and I recommend the hotel.
Stayed 6 nights in Oct 2019
Response from 小花 on 5 Nov 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Fabio

Stayed 3 nights in Oct 2019

8/10 Good

Mr, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean.The staff service was good,but one of the female staff from the reception should greet me good bye with a nice smile,but she just check me out without a smile.quite rude about that.
Stayed 6 nights in Oct 2019
Response from KELLY on 13 Oct 2019
Dear guest, Thank you for offering valuable advice and happy stay with us!Sorry to about that ,We have feedbacked to the front desk and told that the stuff,We will keep strengthen staff training,We are looking forward to you coming here again,Have a good health,and happy everyday!

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
"shaming"
I have had an awkward and unforgettable difficult experience that casts a heavy shadow on our entire stay at the hotel. One morning at 0945, my wife and I went down to the hotel restaurant to have breakfast in the hotel schedule, which is until 10 o'clock in the morning. At the entrance, the hotel representative welcomed us with a payment voucher and immediately went to pick up the Western-style (not much) main fried eggs as an omelette while we hold the plates with the food and before we could sit down to eat we went to her representative and said she was sorry but we could not continue To get a service that was just minutes to finish the schedule ie ten in the morning and in the background cooks began to collect the food products, we and my wife and I went out hungry and mostly hurt and ashamed. Please note that during our 10 days stay we received service from a number of people and officials who was very good and service, but this event overshadows our entire stay !! No doubt next time I will never get to this hotel again!
Stayed 10 nights in Aug 2019
Response from 小花 on 18 Sept 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Good breakfast, comfortable bed, caring housekeeping service.
Stayed 6 nights in Aug 2019
Response from 小花 on 11 Sept 2019
Thanks for your choice, We'll work hard to satisfy every guest. Looking forward to serving you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the second time i stay in this hotel. Food is good, bedroom clean, no so far from meteo, easy to take a taxi
Stayed 4 nights in Sep 2019
Response from 小花 on 11 Sept 2019
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
Hotel staffs are friendly and helpful. Breakfast services are excellent, and music played was soothing with the right level of volume.
Stayed 5 nights in Jul 2019
Response from 公关 on 5 Aug 2019
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is helpful and speak english well. It was clean and A/C worked nicely. There was no issues with smoke.
Stayed 2 nights in Jun 2019
Response from KELLY on 14 Jun 2019
尊敬的顾客, 您好!十分感谢你对酒店的支持及提供的宝贵意见,很高兴您度过一个愉快的旅程,我们会继续为你服务,我们期待您的再次入住,祝您及家人身体健康,阖家幸福,万事如意!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & polite hotel staff ... who can communicate reasonably well in English... kudos to the staffs
Stayed 3 nights in Nov 2018
Response from 。 on 25 Feb 2019
Thanks for your choice, We'll work hard to satisfy every guest. Looking forward to serving you again!

10/10 Excellent

David, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good. It is close to the Convention center, the Citizen square, Huaqiangbei, Dongmen Laojie, underground city, metro station, and Mont Lotus park. The breakfast was good. Good quality coffee. Various choices. The jog and ride badge is a nice touch. I enjoyed very much the courtesy mountain bike. I rode around in the parks and to citizen square to exercise and exploring the city in the same time. A concierge employee, LI Yunxing is very helpful. He knows the city and nearby attractions very well. His information guided me to see the light show at the city zen square. I love the city Shenzhen.
Stayed 5 nights in Sep 2018
Response from 。 on 25 Feb 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

2/10 Terrible

yuxuan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pest issue disappointing!!
The room had a crock-roach on the washroom floor for 2 days and no one care to clean it up. I confront the front desk and they didn’t offer me anything. Very disappointed at the service. Location is probably best in sz but pest issue and service is nonexistent
Stayed 1 night in Oct 2018
Response from 。 on 25 Feb 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Suet Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Hotel is rather used. Would not say old, but not entirely new.
Stayed 1 night in May 2018

6/10 Okay

Konstantin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient, relaxing stay in central Shenzhen in accommodations reflective of the city's sleek, modern aesthetic.
Stayed 3 nights in Feb 2018

8/10 Good

Emma Yean Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good hotel- v good for a 4 star. The restaurant in the hotel serves HK style dim sum and was good.
Stayed 3 nights in Jan 2018

8/10 Good

Kazuyoshi

Liked: Cleanliness, staff & service
Reasonable hotel near the boarder to HK and China
Hotel location is very good near the boarder crossing from HK to China near Futien or Hanging. Not much around the hotel but reasonable good hotel for the price and location
Stayed 3 nights in Sep 2017
Thank you for your check in and share, looking forward to your coming next time.

4/10 Poor

Chong Hui

Liked: Cleanliness
Disliked: Staff & service, room comfort
The air-conditioner was turned off for the room, as the manager claimed it is getting cold. I was unable to sleep as the room was stuffy, couldn't open the door as it was noisy and hazy outside. So, don't go there during winter

2/10 Terrible

Manish

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not so good as their other facility down the road
Probably worst place I stayed in months...I like their HQB facility better than this one. Major reason due to that was the Air Condition in the room, all 3nights I was there it was hot in the room and after multiple requests to check, they just taught me how to set the temp at 17C which was of no help whatsoever.

8/10 Good

KWOK WA, Hong Kong

Liked: Staff & service, room comfort
Quite and comfortable, easy to find the hotel, location is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fuss hotel
it was a clean hotel and excellent for business purposes

8/10 Good

Kazuyoshi, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
I have stayed here many times Good hotel for the price Not many things around but very close to Futien station so convenient to move around

10/10 Excellent

Abraham H, Monroe NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice upscale hotel, very good location very friendly and helpful for foreign people

8/10 Good

Mom Annie

Liked: Cleanliness, staff & service, room comfort
Good for business trip
The front desk was little slow when I was checking out. It needs to be trained better.

8/10 Good

Bin, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best tier-2 hotel in Shenzhen
Beat my expectation. Very connient location in the center of Shenzhen. Nice park for walking. Great food. Room very clean. Great value for the price.

6/10 Okay

kirsh, sing

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
medeium hotel
they gave me back fake money!

4/10 Poor

Alice, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well designed but POOR service and location
1.POOR LOCATION, average waiting time for taxi (peak time) is 20~30 mins. When you asked the concierge to help, their answer is: there's no way to find a taxi during this peak time. But the hotel my friends stayed (which is 3 mins away) could easily find a taxi at the same time, how come this hotel cannot? Because of this, I was late for an hour! 2.DISHONEST STAFF, most staffs are friendly, but some staff (again, from the concierge department) asked extra "tips" from you. I ordered some food delivery from outside, it was ¥109, but the hotel staff asked ¥130 from me; because I wrote down the number, so we argued a little bit, then we settled: give him ¥120 first, and he’ll take back the change from the food delivery guy and then return to me, but eventually, he didn't return... This small amount of money shows how dishonest this guy is! So if you choose to stay, wrote down all your expenses! 3. UNTRAINED STAFF, I called room service department to heat up my food around 12am, but they switched my line to the concierge... Then, that guy came up and told me their restaurant is closed already, and there's no 24hour restaurant in this hotel. So we have to eat the cold food... But the day after, I saw a 24hour in-room-dining menu!!! I travelled a lot of countries around the world, but never seen such bad service before! It's quite amazing and interested for me, don't recommend for someone who wants to have a peaceful trip, but definitely recommend to someone who has curiosity!

2/10 Terrible

Vicki, South Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
the minuite we arrived at the hotel the problems started we go to check in and the was a very long line of people waiting beacuse it was "LUNCH TIME" and there was only one person on the counter , when we finally served there was a discrepancy with the breakfast we had booked there were supposed to be 2 breakfast paid for and they told us we had only paid for 1, this process was very difficult as they could not speak english, the next morning we arrive to the breakfast area and i would have to say it is the worst breakfast i have ever had in any hotel around the world. the facilities are really only a 3 star hotel i would never stay there again and would never anyone recommend anyone to stay there.

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, room comfort

8/10 Good

BkkGuava

Liked: Cleanliness, staff & service, room comfort
One Night In Futian
I was in town for one night and the Grand Skylight Garden worked out well. It's on main roads and was easy to get to and from.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joe lingg, Grand Saline, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very close to my business meeting and well worth the value charged. Will stay again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

lily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad service in this hotel
I booked this hotel with king bed from hotel.com for my husband business trip to Shen Zhen from US. When I was reserved the room with king bed, it was showed room available, our credit card was charged immediately. When my husband checked in, he was told they had no room available with king bed, instead of it was a twin bed. when my husband asked if you have no room available why you let us reserve it and charge from my credit card. The customer service used two twin beds to put together as king bed for my husband, the bed was uncomfortable with gap, I can’t believe this happened. What does reserved mean? We will never come back this hotel again. Also I was told, the service is very bad, and room is not clean.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The overall hotel was good
Recently stayed at this hotel and the internet service was terrible. I could not connect all the time and when I did connect the page stalled and would not load for a long time.Very very slow.

8/10 Good

Jordi, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough!
Well the hotel is not the big luxury of town but is good enough. I compare it to a Westin Hotel in the US.. The location is very, very good. Less than 10 minutes to arrive everywhere. 30-40 minutes from the airport.

10/10 Excellent

Richard, Dayton, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Not as impressive from the outside as the other Grand Skylight a couple of blocks away, but lobby is attractive, service good and friendly, room very nice, and restaurants good and modestly priced. Had a Landscape room which means faces the park across Shennan Blvd for a nice view from the very large wall-to-wall (clean) window. Room large, nicely furnished, clean, very nice bathroom with raised sink, glass-enclosed shower, and tub with top-of-tub to ceiling window to bedroom and out to park for natural light and nice view. Standalone glass-top desk also nice. Breakfast buffet in Western Restaurant on second floor very good for modest price. Lacking any whole grain or bran cereal or bread though. "bircher muesli" sign behind a bowl of sweetened cheerios. When I asked, was told "finished". Still none the next day. Missed opportunity for good service. And no eggs of any kind on buffet Monday morning when in a hurry, not even boiled. Minor lapses for an otherwise very good buffet for price. Dinner buffet a little more expensive but still pretty modest price for high quality and good variety, including lobster. Have had lobster at several high-end and more expensive buffets but this one was fresh and hot and the best I've had at a buffet, and didn't even have to order it - restaurant manager brought it without asking - great and friendly service there. Also excellent desserts, won't find better anywhere I don't believe. good, friendly service throughout hotel.

8/10 Good

brj

Liked: Cleanliness, staff & service, room comfort
Good Hotel!!
great place to be if working around in shenzhen,nice buffet and excellent service.

10/10 Excellent

Chi Man

Stayed 1 night in Dec 2023

10/10 Excellent

Ciro, Forino

Stayed 4 nights in May 2023

8/10 Good

bertrand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alternative in SZ - Price OK
Not so new and service just at the right level but half price of any similar hotels for those dates. Nice park down the building and easy access to a big mall
Stayed 4 nights in Jan 2020
Response from KELLY on 16 Feb 2020
Dear Mr. Bertrand , Thank you offer some suggestions and support,Happy to have a nice trip to stay here with us,We are looking forward to you coming here again,Have a good health!