Staff very unhelpful, we arrived at night to find a guy who didn’t even greet us, no smile, nothing. He gave us the furthest room in hotel. We had booked two rooms together, they gave us two far away rooms.
When will Egyptians learn the basics of customer service, in a hôtellerie / service industry.
Breakfast buffet was a joke. Nothing done well, even “foul”, Egypt’s national breakfast dish was inedible.
Rooms are very uncomfy, some lightbulbs needed replacement. House keeping missed making-up our room although we had sign up, had to call several times to have our room made.
Hotel beach was nice and staff there were courteous enough.
Hoping for much improvement for a potentially pleasant hotel.