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Reviews of Pickalbatros Royal Moderna Sharm & Aqua Park

4.5 out of 5
Pickalbatros Royal Moderna Sharm & Aqua Park
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 45 reviews" "
Rating 8 - Good. 15 out of 45 reviews" "
Rating 6 - Okay. 8 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed for 10 nights in a different hotel and then came to this one for 2 further nights. The accommodation was extremely basic and certainly nowhere near 5 star. We had booked a deluxe double room and this didn't look anything like the photo's that the hotel provides. The room had no towels, no bathrobes, the walls were just plain white. The lighting was so poor in the room (no lamps or bedside lighting) that we had to use the torch on our phone just to see the buttons on the remote control. Really disappointed with the room so we went to reception to ask for a better room. They advised us to come back the following morning to see what might be available. Upon doing so they moved us to a different deluxe room and this time it did resemble the photo's. Still only a 3/4 star room though. The food was good in the hotel and the alcohol was adequate - It way too expensive to buy branded wine at anywhere between £25 a bottle (worse than the local wine) and £150 for a bottle of Pinot Grigio or Sauvignon Blanc. Although this seems to be a common thing in Egypt and not just this hotel. Nice pools (Although no swim up bars to be seen) and nice beach area. We didn't bother visiting the Aqua Park as it was tiny and with no pool there (or alcohol being served) it would have been a case of riding a few slides and then walking all the way back to the main hotel. We visited the spa for a massage also and it was the most painful aromatherapy massage ever! Would not return.
Stayed 2 nights in Jan 2024
Response from HOTEL MANAGEMENT on 3 Feb 2024
Dear Mr. Richard,Thank you for choosing our hotel and for leaving a review.We are sincerely sorry that you did not fully enjoy your stay with us.It is very important for us to receive objective feedback from our guests in order to improve the service. We are open to hear not only the positive aspects of the guests' holiday, but also the negative aspects that will allow us to make constructive decisions to correct them.We hope that in the future we will again have the honor to see you among our guests and surprise you with the changes that have taken place.Best Regards,Royal Albatros Moderna team

6/10 Okay

JABER

Travelled with family
Stayed 5 nights in Jul 2023

10/10 Excellent

Samir

Stayed 8 nights in May 2023
Response from HOTEL MANAGEMENT on 12 Jan 2024
Dear Mr. Samir,We would like to thank you for taking the time to share with us your review and looking forward to seeing you againTHANKS & BEST REGARDS

6/10 Okay

Ilit

Stayed 4 nights in Aug 2022

10/10 Excellent

nachshon

Stayed 7 nights in May 2022

10/10 Excellent

Pellegrino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2022

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel and features. Awful wifi
Stayed 10 nights in Nov 2021
Response from ahmed on 8 Jan 2022
you are welcome

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

8/10 Good

Bedir

Travelled with family
Liked: Staff & service
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royal Albatros Moderna has pretty much everything you need for a sea&sun holiday. It would be unfair to rate the food and the drinks per normal standards while visiting during the COVID tourism crisis, but even under these circumstances the food was well cooked and had enough variation. Some of the staff (customer care rep, big pool bar staff) did an amazing job. Sadly only the smaller (beach side) pool was heated, but that one was kept at a solid 29 degrees Celsius making happy most of the customers. The pontoon is very long but it was being refurbished bit by bit during our stay and the platform near the reef is very well equipped with sunbeds and even larger king bed-type sunbathing equipment. Most of the customers during this winter appeared to come from ex-Soviet countries which still had charter flights to Sharm but the animation team made efforts to entertain all customers regardless of the language spoken. The general atmosphere was family friendly, lots of kids and teens. The aquapark (even if located in a less then inspiring spot) is well equipped and provides plenty of fun for kids and adults alike. Minor quirks can be easily overlooked given the general positive impression.
Stayed 3 nights in Dec 2020

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Perfect
We realy enjoy our stay with perfect services and nice food
Stayed 3 nights in Dec 2020

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

2/10 Terrible

Aiman, Saudi Arabia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 5 stars at all !!! Start with check in ... it took 4 hours , they ask me to pay extra 1000 USD because my doughter is 13 and considered to be adult !!! At check in , the reception guy gave me a paper of check to fill it !!!! They they do nothing at all .. they ask me to leave my passport for few hours but I refused as I heard one was shouting because the lost his passport !!! Then no body explain to me the resort and the activities at all ... No body carried my bags , no body even show me the to my room which far a way from the reception ... they just told to look for some to show the way ... i asked two of the waiters but they said they were busy so I spend 30 minutes to find my way with myself ... The room was soooo old furniture , bathroom is not even a 2 stars hotel , broken shower , used shampoo , no slippers or roob , 2 lights in the room were not working ... the worse thing is the bed ...... very bad and not comfortable at all , u will have backache and shoulder pain after two days , trust me ... Housekeeping is the worse , imagine they clean the room after two days !!!! I left the room with the cleaning sign on from 7am until 2 pm ... no cleaning., the third day they clean the room but was not perfect at all .. Activities in hotel is boaring, not funny at all ,my kids did like it all . If u want to screw you vacation , this is will be your best choice
Stayed 5 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Facilities are great for kid but food is below avg
Room bathroom smells and reneovation fir entire room is past die. Wifi is very slow and food is not good at all. However, staff is friendly, facilities are very nice and evening show is good for kids.
Stayed 3 nights in Nov 2017

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very well days kindly staff very good location and sea

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Hotel was excellent, very good choice of bars and restaurants with entertainment in various outlets every night. Lovely touch was the Columbus coffee house which we enjoyed very much. All the staff and management went out there way to make sure we had a fantastic holiday. Can't wait to return in the summer.

6/10 Okay

Viktor

Disliked: Room comfort
Definitely not 5stars
Food was really awful! Some cooks don't know that the hotel system is 'all inclusive' and you have to beg them to give you more. Only 1 pool was heated! 1! Others were as cold as ice...

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not luxury but almost decent
Poor hotel hygiene wise wonderful staff Food is edible not tasty and the menu is not rich nor colorful.

10/10 Excellent

Sarah, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel - would recommend
We were travelling as a group of friends and supposed to be at this hotel for a week but stranded for longer due to the issues with flights to UK following plane coming down. Throughout our stay the food was great (AI included cocktails, fresh made pancakes etc as well as non stop food in range of restaurants), facilities excellent and staff so helpful under difficult circumstances. Nabq Bay was great for us - lovely beaches and not too busy. I hope Egypt is able to recover following this tragedy.

10/10 Excellent

mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, dubai uae

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing entertainment staff. Food at the Italian resto was delicious. Restaurants should stay open later than 9pm or there should be a beach grill option for late night snacks and mid day snacks (230-5pm)

8/10 Good

Lizzy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but dining experience let it down
Hotel was lovely, very clean and everything in working order. Staff were friendly and accommodating. Sales staff for the spa were relentless - You could have up to 4 people come and try to persuade you to book something. Choice of restaurants was good, but they were all buffet with no a la carte options. What I found strange is that people wandered in and out of all the restaurants, carrying their plates to each one. There was no drinks service, you had to seat yourself and had the feel of a canteen - not the usual relaxing dining experience I prefer. Pools and sunbeds were good - plenty available and good selection of areas depending if you wanted peace and quiet or music etc WIFI was practically non existent.

8/10 Good

Kilty, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Spacious Hotel
This was a return visit by myself and my wife as we had been there last year and liked it very much. It is a large hotel, but as it covers a lot of area you never feel packed together as you do in some other hotels. The rooms, pool areas, restaurants and entertainment venues are all spacious and the staff throughout the hotel are very friendly. All in all a pleasant experience.

10/10 Excellent

Jamie, Wigan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for families with kids
Really good hotel. Probably not as ideal for couples, but still had a wonderful time.

10/10 Excellent

Onur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika bir tatil
Mükemmel hizmet sunan tertemiz bir otel. 5-6 tane havuzu var 2-3 tanesi ısıtmalı bu gerçekten harika bir şey. Yetişkin ve çocuk aqua parkı bar 4-5 barı 4-5 restoranı var 24 saat açık kahvecisi var. Havuzlarda sürekli cankurtaran var ve bir dk bişe gözlerini ayırmıyorlar çocuklae için çok güvenli. Otel hizmet ve temizlik konusunda gerçekten çok çok başarılı.
Stayed 6 nights in Dec 2023
Response from HOTEL MANAGEMENT on 12 Jan 2024
Dear M.Onur,We would like to thank you for taking the time to share with us your review and looking forward to seeing you againTHANKS & BEST REGARDS

10/10 Excellent

NAZIFE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from HOTEL MANAGEMENT on 12 Jan 2024
Dear M. Nazife,We would like to thank you for taking the time to share with us your review and looking forward to seeing you againTHANKS & BEST REGARDS

8/10 Good

SEHER

Stayed 6 nights in Dec 2023
Response from HOTEL MANAGEMENT on 12 Jan 2024
Dear M.Seher,We would like to thank you for taking the time to share with us your review and looking forward to seeing you againTHANKS & BEST REGARDS

10/10 Excellent

Davut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Çok keyifliydi
Stayed 5 nights in Nov 2023
Response from HOTEL MANAGEMENT on 5 Dec 2023
Dear Mr,Cok Keyifliydi.we would like to thank you for taking the time to share with us your review and looking forward to seeing you againTHANKS & BEST REGARDS

8/10 Good

Igor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Aug 2022

10/10 Excellent

Royee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family vacation
Wonderful hotel, many activities perfect for families. Great food. Staff all over the hotel are very nice and helpful especially pool team.
Stayed 7 nights in Aug 2022

10/10 Excellent

erez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor operation of check-in, low speed of wifi, leakage in the room when it rains, unstable hot water supply, but behavior of receptionist, room care member, etc… I was disappointed from such a fact which I was not expected… Pool, park & activities are good for kids.
Stayed 9 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Tout
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura, servizio di pulizia molto gradevole... animazione non molto buona molto standard e poco divertimento
Stayed 7 nights in Oct 2019
Response from Reservation Team on 5 Nov 2019
Dear Guest, Many thanks to your comment, will be on our consideration.

10/10 Excellent

mariangela, Novara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pulizia e servizio molto gentili e premurosi la piscina veniva pulita di continuo e il personale era molto attento
Stayed 7 nights in Apr 2019

10/10 Excellent

stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BELISSIMO
NON HO PAROLE BELLO SU TUTTO DA DESIDERARE SOLO IL CIBO CHE NON CE NIENTE DI ITALIANO MA PER IL RESTO TUTTO BELLE
Stayed 14 nights in Mar 2019

6/10 Okay

hye son

Disliked: Cleanliness, property conditions & facilities
Room condition was horrible. Even there weren't shampoo and a door to the bath booth. Plus it was too old. At night I saw a cockroach. Too many guests but not enough staffes & towels. Some of staffes are not kind enough. I read reviews about bad food, but it was not too bad. But if I go to Sharm El Sheikh again, I will go to a different hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent tourist resort.
Hi, Excellent tourist resort, fun, multi-swimming pool suitable for all ages. With excellent customer service, the workers are very welcoming to the customers, I recommend everyone to visit this resort, especially families with children.
Stayed 7 nights in Dec 2017
Response from Amr on 1 Feb 2018
Dear Value Guest Thanks fr your fantastic reviews, and we are wishing to welcoming and seeing again. Thanks And Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella realtà, situazione adatta si per adulti che per bimbi con piscine attrezzate con scivoli e giochi.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель для отдыха с детьми
Были в этом отеле с 26.03 по 09.04.17. Ранее - в ноябре 2016. Отель идеален для отдыха с детьми. Для парного отдыха не очень подходит, потому что детишечки везде и даже в relax-зонах.

10/10 Excellent

mourad, Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottima vacanza
meglio delle aspettative

8/10 Good

Elin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bra service men kalla pooler, tråkig mat
Vi var nöjda med hotellet. Bra service men mycket kalla pooler, ingen variation på maten som inte smakade nånting. Kul att vi blev inbjudna till en kväll på White Elephant! Lite långt från Naama Bay men helt okej om man tar en taxi på gatan. Hotellets taxi-servic har högt överpris.