Excellent customer service, felt like royalty. Good restaurant withinh hotel and in soho square.
Two complaints- drains in bathroom smelt a bit and fruit options at breakfast were very limited, not the exotic choices I expected.
We booked this hotel based on good reviews on expedia. Overall we enjoyed staying at the hotel. Facilities are great and food was good. They have a nice kids pool with life guards on board. I suggest getting at least half board as there are no close by Resturants and taxis tend to ridiculously overcharge tourists. Unfortunately the staff and management are untrained and unprofessional compared to what you would expect at a 5 star hotel. Our checkin took 45 minutes and the staff seemed extremely busy doing other functions (answering phones, talking to each other, etc) we were not told what the hotel had to offer in terms of facilities, Resturant times, etc and were only provided the keys at checkin. The staff were unfriendly. When I asked to speak to the manager as they wanted our kids to wear bracelets, the staff told me that he is standing at the end of the hallway and walked away without talking to me. We extended one more night and were surprised to come back from the beach the next day to find house keeping had removed our belongings and luggage as "we should have checked out"... They didn't bother to find that we had extend our stay. They also charged us an extra $100 dollars at checkout for the "room", even though the room was prepaid on expedia. Overall the hotel is nice, but there is great room for improvement in terms of professionally training their staff and efficiently managing the hotel.
Wonderful hotel and staff. The entertainment staff - Vee, Giorgio and Giocomo to name a few were excellent with clients doing the daily activities at poolside or on the beach . Stretching , darts, water polo , water aerobics and the belly dancing classes were great fun.
The food was great in the international Buffett restaurant. We also went twice to the spice Indian restaurant and Casa Mia Italian restaurant excellent choice of food - a 4 course served in Casa Mia.
The evening shows were great entertainment with different shows each night.
A new pool opened for adults with a jacuzzi and gazebo sitting areas, swim up pool bar two days before our return so used the facilities.
The spa was wonderful with great treatments of scrubs and massages.
Traveller from London
Holiday Inn is the simplicity of sun, sea and sand. , One of the most beautiful resorts situated in shark®s bay on the …More
This hotel is beautiful especially the pool area. It over looks a nice beach and ocean. The hotel is massive and although we weren't, if your room is in a block near the entrance, it's a good walk to the pool area.
The pool/bar staff were excellent ensuring you had a lounger and towels and always were cheery and asking if we were having a good day. We had a few issues however.
Firstly the promised daily bottle of water to your room was often forgotten, the main public toilets by the pool had a stench to it and construction improvements were taking place with no prior warning ie drilling etc.
The buffet selection was small and repetitive although it improved during our stay. The annoying thing was having to chase waiters to get a drink as there was no tea/coffee machine available for yourself.
We were on an 'Ultra all inclusive' package and still not everything was included which was really bizarre.
Hotel entertainment was truly awful and if you didn't fancy a drink at night there really was nothing to do.
One good thing to note was a family birthday though and the hotel prepared some tables. Looked after U.S. and provided a brilliant cake. Like I said, very hit and miss overall. The good was great and the bad was bad.
Beachfront hotel built around a landscaped swimming pool, set on the shores of Egypt's Red Sea resort of Sharm El Sheikh. …More
This is our 4th visit to the hotel. The staff are great and growing in awareness and attention to detail around diet restrictions - they managed to work around a gluten free diet very well this time. In general the staff are extremely professional and genuinely warm and friendly. The hotel itself is in lovely condition and the grounds are very impressive.
The issue that we had with this visit was putting us in an apartment adjacent to several that were going through major refurbishment. I realize that ongoing maintenance needs to happen to keep the hotel up to the high standard that they have set, but having builders, the smell of paint, and vehicles/workers coming and going from early morning until evening was not great. The hotel was probably no more than 25% occupied so I really don't understand why they could not plan the apartments used for guests to be away from these disturbances?
This unfortunate circumstance would not put me off booking again at the hotel; I just hope that their management is monitoring this kind of feedback and take steps to improve their approach to planning.
I booked this trip for my family, we booked 2 suites and 1 room.
The only downside was, it was a feast vacation and the hotel was almost fully booked.
Hotel rooms are good with spacious space and also confortable.
The hotel itself has a large landscape, where you won't feel it's too crowded, with a number of pools.
My review is against the staff, they are always trying to apologize only after u complain...
1) we had all rooms ready before checkin time which is good. Except the remaining suite we checked in later around 3 pm after checkin time with one hour. And they were saying it will be ready in 5 minutes for 3 hours.
2) room service lacks floor towels and body lotions, and when we called them... sorry we dont have enough to cover all guests... because the hotel is crowded !!!
3) the politness of the staff and the golf car team.... my mother in law is a cardiac patient. And travelling in the heat is a straineous activity for her. So she almost require a golf car for transportation from room to pool or reception.
Some staff were polite, others just not!!
4) Food varieties weren't enough
To sum up
the hotel was very good but avoid in crowded season. They just can't withstand to be fully booked and i am sorry to say that, because this hotel got the potential.
Traveller from AG
Overlooking the diver’s paradise of the Gulf of Aqaba, this large hotel is just 10 minutes from Sharm El Sheikh airport. The …More
Everyone was helpful and wanted us to enjoy our stay. The atmosphere in the restaurants and around the pool and beach was one of friendliness and comfort.
There are seven hotels in the complex of which the Prestige is the best. There was space for everyone around the pools and the beaches: no us dignified scramble for sun beds.
This is a top class hotel with no stuffiness.
The sea view room we occupied was very big, had a comfortable balcony with a proper view of the sea ( no standing on tiptoe and peering round a corner to glimpse the sea.)
This holiday was fantastic value for money.
Incorporating a host of several diving centers including White Night, Shark’s Bay is a growing resort community. Surrounded by a mixture of gulf, sea, and mountain vistas, this neighbourhood provides a host of supermarkets, pharmacies, and hotels with beach access.
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