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Reviews of Rayfont Hongqiao Hotel & Apartment Shanghai

3 out of 5
Rayfont Hongqiao Hotel & Apartment Shanghai
1066 YAN AN WEST ROAD, Shanghai, PVG

Reviews

6.6
Rating 10 - Excellent. 43 out of 424 reviews" "
Rating 8 - Good. 150 out of 424 reviews" "
Rating 6 - Okay. 141 out of 424 reviews" "
Rating 4 - Poor. 70 out of 424 reviews" "
Rating 2 - Terrible. 20 out of 424 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Simon, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Smelly, Rundown hotel in Shanghai
Rude front guest staff, couldn't locate my booking, mentioned on a sign they exchanged all currencies, then told me only USD.. Wi Fi worked below dial up speed! Horrible smell throughout the entire hotel, room smelt awful. Airconditioner smelt also, it appears the entire hotel tiles from the lobby/foyer to the bathrooms have never been mopped or cleaned. The entire hotel is in desperate need of a good clean and some maintanance - avoid at all costs!

4/10 Poor

Russell, China.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Read the review
Cheapest option I could find in a pinch. Not that $70?is cheap when you see the condition of the rooms. Paint peeling off and dirty carpet. But the bed was nice with good clean sheets and towels. Service was fine with English ok. It's an area surrounded by massage eastablidhments.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but not good condition
This hotel remains a value in price, but seriously needs refurbishment. It is ageing quickly with no repairs done at all. Windows leak air, so it was very cold and needed to keep the hot aircon on. I don't recommend this if you can afford something better. If value is your concern, then you will have to live with the not so good conditions. Not near the Metro (15 mins walk) but there are bus routes about 5 mins walk away. Taxi is convenient costing around RMB 30 to The bund.

8/10 Good

Jim F.

Liked: Cleanliness, room comfort
Disliked: Staff & service
A BOB EACH WAY
This accommodation was a bit good and a bit bad. The good: We had a large apartment suite, dining area and lounge. Large TV and large fridge. Comfortable bed, room serviced daily. Could access metro train about ten/fifteen minutes walk. The bad: Apartment was set up to be self contained but there was no crockery (apart from two tea cups) no cutlery, no cooking utensils, no microwave or oven. Chinese staff at front counter disinterested. No attempt made to provide items above or to get access to safe which could not be opened. Concierge an exception when we met him near the end of our stay. He was helpful with directions and we were helped to get a taxi on departure. We coped by a combination of eating out and buying food that needed no cooking when we ate in. Fortunately I brought our own wine glasses and bottle opener! We made the best of it and the price was very reasonable. P.S. Hot water was a challenge at first but water did get hot after tap ran for about 5 minutes!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good idea
I mistook this hotel for another one in the area, it was on a 50% discount so I took it. The lobby was very run down, so as the room. The most uneasy thing about it is there are restaurants, massage parlour in the same building and it boils down to safety issue. The air conditioning was so noisy too. With so many hotels available and new ones on the way, it is not advisable to stay in this one.

8/10 Good

Soomin k.

Good family trip
We expect there wold be 2double rooms, but there were 3rooms! Though we were ittle bit confused, it was nice. Air conditioning and cleaning service were good. But location was good, it was about 20 min far from the station, 15 yuan by taxi. there was no wifi.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches!
Pro: big suite with kitchen Con: cockroach infested bathroom. Broken fixtures Have stayed there a couple of times. This time was the worst. No high expectations given the price but cockroaches?

6/10 Okay

Dennis, honolulu, Hawaii

Liked: Cleanliness, staff & service
Acceptable if expectations are understood
I have been to the Rayfont hotel and apartment every few years for the past 10 years. It is an old building so do not expect high international standards. The most inexpensive room is only $33.00 usd per day or 180 Rmb... Very very reasonable. You get a room w small queen bed, sheets are clean, small refrigerator, old tv with only tw English channels. Staff our fine, once you get to know them. Housekeeping is good, cleanliness good, a nice surpreise. Again. Room is old, many dents and cracks on furniture and nothing fancy. For me it is a comfortable place to sleep, as the location is good. 10'min walk to subway, on bus route across the street, Starbucks, convenient store all around the hotel, and restaurant choices too. Good massage places also at walking distance. It is a place that satisfies my needs.

2/10 Terrible

Kim Huei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cyril, Carmel, Indiana

Liked: Cleanliness, staff & service, room comfort
A Reasonable Choice
Room size is sufficient although facility is a bit old and needs some interior upgrade. However, pricing is reasonable.

6/10 Okay

Marale, New Zealand - Wellington

Facilities: Basic; Service: Basic;

8/10 Good

Sue, Hereford, UK

Liked: Cleanliness, staff & service
Basic but functionable - good value and clean.
If you are an experiences traveller in China this is a good hotel. Would not recommend for a first time visitor looking for the best sight seeing spot or near to an MTR. Basic with few frills but very good value for money. The larger rooms and apartments are best, well worth the upgrade.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Happy with the hotel, improvements could be made
The hotel is at a convenient location, 10 minutes from the nearest metro station. Staffs are helpful. The facility is basic but OK. The improvement could be made by not allowing people to smoke in the room (there is an ash tray in each room).

6/10 Okay

Verified traveller

What you pay is what you get
The renovation of the rooms is a little bit overdue. Bathroom was ok, but in the room the plaster was peeling of the walls and the laminate timber floors was also falling apart. On top of that there was some annoying smell in the room but I could not identifi what was it. Overall what you pay is what you get. Considering the price I will not complain.

8/10 Good

Natalie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not Bad
Firstly hotels.com customer service is atrocious; they don't respond to emails. I stayed at Rayfont for one week and was overall satisfied. There is a large, decent bathroom, big TV with 24 hour English movies, daily housekeeping, very good service from the front desk and concierge. I didn't really like the area as its quite commercial, lacks character and there are no supermarkets nearby. The room is pretty small so I have rated comfort level low. The 2 greatest drawbacks were: 1. It claims to have a 'kitchen'. This is a ridiculous statement as there was one working hotplate, a sink and a tiny fridge HALF the size of a bar fridge. 2. The internet stopped working 2 days before I left. I was asking for it to be fixed constantly but no one ever came. It was distressing and ruined my last 2 days.

6/10 Okay

James, Ningbo

Disliked: Room comfort
Convenient but problems
If your computer runs Windows 8, don't expect to be able to use the internet.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An embarrasment for Shanghai and Expedia
Really the worst hotel experience I have ever had. Having lived in China for 8+ years and travelled there for 12+ I have seen it all from 5 stars to the cheapest local hotel. At the rate I received, the location conventient to my business and knowing Longemont was involved in management I decided to try the Rayfont for my last night in Shanghai. Scary, unkept lobby, creaky slow elevator and dirty uneven hallway floors should have been a set of clues to turn around. Both rooms I looked at had water damage including holes and peeling paint on every wall. WIndows were very thin and probably the source of the water. I can honestly say it was the first time I ever felt unsafe in China. The rooms did not appear unclean if you could ingnore the peeling paint or missing tiles but really bad shape. This is not someplace you wanted to be 18, 19 or 20 floors off the ground. I went downstairs and told them no thanks and instead starting looking for a hotel at midnight in the rain. Out of some money but living for another day.

4/10 Poor

SleepWellMN

Disliked: Cleanliness, room comfort
Not a bad deal
A very good location in Shanghai. Close downtown and subway. Room is too small. An old building with some musty smell. However, comparing what paid, it is a good deal.

4/10 Poor

Luke, Australia - WA - Regional WA

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Moderate; Service: Rude; Cleanliness: Grubby;

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Price
Very cheap and reasonably priced hotel in Shanghai. Good location and staff.

4/10 Poor

Julia, Canada

Disliked: Property conditions & facilities, room comfort
Better to stay away
The hotel itself was quite old and in dire need of renovations. Water was usually cold for showers as the water heater continuously turns itself off. Aside from the rooms being of a bigger size, there really wasn't much to appreciate. Location is not convenient for visitors travelling by transit, as the nearest Metro station is a 15 minute walk away. Would not recommend.

8/10 Good

trustmejohn, New Zealand

Liked: Cleanliness
Great value for money. Not glamorous but ticks all the boxes. Bit of a walk to the subway but quite central. Great coffee shop just inside the front door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Herman, Canada

Disliked: Staff & service, property conditions & facilities
Price is good but service is so so. I am not going to stay there any more.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Excellent value. I would stay at this hotel again.
My wife and I stayed for 12 nights and we were very happy with the hotel. The concierge was excellent, he spoke good English and helped us sort out a lot of things. Although our room was a little tired in parts it was excellent value for money so I can't really complain. I was very pleased at the speed in which problems were resolved. For example, when we had a slight problem with the hot water the maintenance man came to our room within 5 minutes to fix the problem. There were a lot of young people/students staying at the hotel who were all very courteous. In short, I was more than satisfied with the hotel, I would recommend it to anyone who is looking for a hotel that is good value for money but doesn't expect the condition of a 5 star hotel. Would I go stay at this hotel again? Certainly, YES!

6/10 Okay

Mirabella

Basic budget hotel good location
Stayed for 3 weeks here. Basic and budget room but location is quite good. Sometimes staff would not assist with problems like internet connection. But overall convenient to stay for basic needs

10/10 Excellent

Linda, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Professional; Cleanliness: Beautiful; wish to stay again

6/10 Okay

Verified traveller

As expected
The hotel was pretty much as expected. The room was clean, the staff were helpful. A decent hotel at a good price.

6/10 Okay

Vanster, SA

Liked: Room comfort
Honey Moon
Good place clean with plenty of room... Get what u paid for.... Could be closer to Metro but good value... Hotel was clean in general

6/10 Okay

Alyssa, Philippines

Disliked: Property conditions & facilities
Good budget hotel
Its a good budget hotel near city center and just outside a highway

10/10 Excellent

David, Singapore

Liked: Cleanliness, staff & service, room comfort
Great Hotel
This is really value for money. Room was comfortable and amenities provided were adequate. Staff were very friendly and helpful. I will definitely come back to this hotel if when I go to Shanghai again.

4/10 Poor

Jeff, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty Hotel
Had to change rooms because of issues with cleanliness. Very poor.

6/10 Okay

Alyssa

good location and rate
good location and good rate i got in my room for this hotel

6/10 Okay

Alyssa, Philippines

Disliked: Staff & service, property conditions & facilities
Budget hotel
Hotel is ok just in the major road. I got a good price in my room.

8/10 Good

Cliff

Liked: Staff & service, room comfort

4/10 Poor

V., Costa Rica

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible Service, good location.
The hotel is in a very convenient location. However: they do not have wifi at all so you have to walk to the hotel next door (a very nice hotel called the Longemont) which has wifi and good restaurants. The restaurant downstairs was dreadful. The service was plain horrible. Maybe one person speaks English and it is very poor. The staff is not willing to help, never fixed our ethernet cable cord which was broken, refused to get us a taxi but pointed outside so we went to get it ourselves, and, finally, the concierge was never there to help with the bags. Thus, if you are going to Shanghai for a maximum of two days the hotel is ok simply because of the location and the price but I would absolutely not recommend it for more than this. If I were to choose again, I would have payed 20 USD more for a better hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great stay

8/10 Good

Britbrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Britbrat, On some train or plane.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel at a reasonable price.
The hotel was fine. With English speaking staff. Two local metro stations, loads of local banks and a hotel you won't be too embarrassed to tell your business contacts your staying their. Just no kitchen facilities in all rooms as advertised.

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities
Nice hotel with affordable rooms.
The hotel is located a few minutes walk from two metros in the western part of the city center. It's hard to find the first time, not even cab drivers find it, even tho its on west yan an rd. It's actually because its on yan an. Map on hotels.com not correct. Rooms small and clean. Affordable, especially when finding deals. Never tried any restaurant or cafe or such in the hotel but they looked pretty decent. Staff was ok. Helpful but "tired". Most contact we had with staff was at pretty late hours.

6/10 Okay

Verified traveller

The room was not according to size as mentioned. A small room. Internet was very slow and in the morning it did not worked. The water was there only in early morning and after that it ran out. Checked out at 7:30 a.m but till then there was no water. Not a good experience on room side. But the reception staff was english speaking and the door man arranged for the taxi, standing in rain on the main road for sometime.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

BATTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Great hotel for the price

8/10 Good

James, Los Angeles, CA, USA

Liked: Cleanliness, staff & service
Nice hotel for single or couple
Overall this is a quality hotel with good price and prime location.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
good stay
comfort and good service too.

8/10 Good

Ben Dover, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy
Pain of a place to be dropped off by taxi - they stop blocking the single lane outside. But the place is in pretty good condition and quiet.

6/10 Okay

Verified traveller

Liked: Cleanliness
average chinese hotel
the beds are hard like boxsprings (typical for a mid-level chinese hotel), extra pillows don't come with pillow cases, the hot water goes in and out, the staff doesn't speak much english at all, the breakfast is not great at all, but overall, it was clean even if the shower curtain was mildewy, the rooms were plenty big, they had free ethernet in the rooms, and it felt safe.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Raje, Trinidad

Liked: Staff & service
Beware
Good location and price not a classy hotel The disco had a party and I was asked to pay en entrance fee A good place to sleep but not o confort hotel Be careful of taxi in front There are touts who guise as tourist help They ply there business righ in front the hotel I was ripped off my money the first night I cam Please please take a take a taxi from the concierge They are very helpful They took me to a place and pretend they cant talks. English They offer you a drink then they vying the bill in us dollars Rip off artist Travelers be aware this is a dangerous town The hotel staff at the concierge is excellent