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Reviews of Pudong Shangri-La, Shanghai

5 out of 5
Pudong Shangri-La, Shanghai
33 Fu Cheng Road, Pudong, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 631 reviews" "
Rating 8 - Good. 165 out of 631 reviews" "
Rating 6 - Okay. 58 out of 631 reviews" "
Rating 4 - Poor. 23 out of 631 reviews" "
Rating 2 - Terrible. 21 out of 631 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities
Common areas have very strong scent. Like baby powder that is very overpowering. Room, on the other hand smelled old and stale. The other tower didn’t seem to have this problem.
Stayed 2 nights in Mar 2024

10/10 Excellent

stephen, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-la is a 5star hotel in a great area. Excellent chinese restaurant on property. Outstanding bar on 36th flr. Easy walking to Oriental Pearl tower as well as ferry. Ferry is great way yto access the Bund river promenade. Highly recommended!!!
Stayed 3 nights in Feb 2024

10/10 Excellent

EMILY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Beautiful hotel.
Stayed 1 night in Feb 2024

8/10 Good

Kusal, Glenelg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will stay there again for sure.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nelum, Brampton

Business traveller
Stayed 3 nights in Jan 2024

10/10 Excellent

Haiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all incredibly lovely and helpful. Had a wonderful stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Haitian, Louisville

Stayed 2 nights in Nov 2023

6/10 Okay

Vanessa, panama

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Shangri la used to be a straight 5* for me but with the years the service has been downgraded, the rooms in this hotel were outdated too.

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room sizes are big. Heating is not enough. Service is excellent. The view is beautiful.
Stayed 2 nights in Dec 2023

10/10 Excellent

rocco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Tiziano, Scarsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful decorated with Christmas spirit. I specially love the variety food choice of the buffet. The staffs in the buffet is extremely helpful and hard working.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, people were friendly and helpful!
Stayed 1 night in Dec 2023

8/10 Good

?

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jiaman

The cafe prices is ridiculous. One tea costs 168rmb? Way too much honestly!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Yaxin

Liked: Staff & service, amenities, property conditions & facilities
Very good service But no good at swimming area. Not clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was very attentive. Will come back.
Stayed 1 night in Dec 2023

10/10 Excellent

Lizhen Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok
Stayed 1 night in Dec 2023

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Good

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

NAZIH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view from my room window overlooking the old historical monumental buildings embraced by the city modern skyline is stunning. It’s the Venice of the Far East. The hotel lobby is grand and majestic which makes you feel like a celebrity each time you make an entrance. The staff are very nice and helpful. The room furniture is so authentic as if you are in the forties from the days of elegance and style. This hotel is my favorite place to stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Choi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank the staff as they were very attentive, accommodating and professional. I would highly recommend again.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try the buffet breakfast.
Great overall experience. The buffet breakfast was amazing.
Stayed 1 night in Oct 2023

10/10 Excellent

irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and location. Beautiful view to city. Metro station just in 5 min walk.
Stayed 1 night in Nov 2023

10/10 Excellent

LAN

Stayed 1 night in Nov 2023

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Love the linens. Rooms are very spacious. Good customer service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hongfei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the best view of the bund of the Shanghai!
Stayed 2 nights in Oct 2023

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the finance district, Pudong area, near the Oriental Pearl Tower. It is a very large hotel with two towers. Our room had a river view, which is beautiful at night. Walking from the back of the hotel, there is a walk way and bicycle lane along the Huangpujiang. About 5 minutes walk, there is a subway entrance of line 14, that allows you to connect to other subway lines. Yu Garden is only one subway station away. Subway line 2 station that can get you to the Pudong airport is approximately 10-15 minutes walk. Staff are also very helpful.
Stayed 3 nights in Oct 2023

8/10 Good

JUAN

Stayed 2 nights in Oct 2023

8/10 Good

guang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area,but old facility
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

michel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

10/10 Excellent

Jaiprakash

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Rui, Scotts Valley

Stayed 3 nights in Oct 2023

6/10 Okay

zhongjun

Stayed 1 night in Oct 2023

10/10 Excellent

Yi Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, great concierge and room service. Lovely facilities for gym, swimming, and steam room.
Stayed 2 nights in Oct 2023

10/10 Excellent

CESAR ARTURO

Stayed 1 night in Oct 2023

10/10 Excellent

Godwin

Stayed 3 nights in Oct 2023

10/10 Excellent

fady

Stayed 2 nights in Oct 2023

4/10 Poor

Vladimir

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room and bathroom could use some refurbishing. I chose the room type with the nice view and purposely paid extra. Unfortunately, the actual view was nothing like the photos on Expedia and was disappointing. Breakfast buffet has the same things everyday.

6/10 Okay

Sei Kiat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ying

Stayed 1 night in Sep 2023

8/10 Good

Emerald Elizabeth Yi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and great staff service
Stayed 4 nights in Aug 2023

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view
Great stay and exceptional view from the Jade bar. My only compliant is, I don't understand the happy hour. It's buy one get one free but my bill is always way higher than what's listed.
Stayed 2 nights in Aug 2023

6/10 Okay

Ronnen

Liked: Cleanliness
a disappointment from a 5 star international hotel
I spent one night to use the hotel facilities, and found the pool, saina and Gym at my part of the hotel was not working for the next week. the alternative in the other building was not as good and smaller. the service at the front desk was extremly slow for check in and most all the staff did not talk english. talking with a phone translator can be nice, but not in a 5 star international hotel
Stayed 1 night in Aug 2023

4/10 Poor

Timon

We checked in on 7/12/2023. The room was very spacious and nice with gorgeous view. However when my husband sat on a vanity chair, he fell down and hurt his back because the vanity chair was broken! It’s such an unacceptable mistake that it could get someone especially old people severe hurt. The hotel staffs came over to look at the chair and apologized. They also gave some medicine for my husband to sanitize the wound. However, we don’t really feel that they understand how bad is the incident so we are pretty upset. The management needs to look into this matter seriously to avoid same mistake happen to any hotel guest.
Stayed 1 night in Jul 2023