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Reviews of Hua Ting Hotel & Towers

4.5 out of 5
Hua Ting Hotel & Towers
1200 Cao Xi Bei Road, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 510 reviews" "
Rating 8 - Good. 278 out of 510 reviews" "
Rating 6 - Okay. 88 out of 510 reviews" "
Rating 4 - Poor. 25 out of 510 reviews" "
Rating 2 - Terrible. 19 out of 510 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Pei Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
So far so good
Stayed 2 nights in Jan 2020
Response from huating on 15 Jan 2020
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although an older hotel it is nonetheless well maintained and its staff very professional. We will be happy to stay again.
Stayed 4 nights in Jan 2020
Response from huating on 15 Jan 2020
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Pei Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Happy to stay in this hotel again
Stayed 27 nights in Dec 2019
Response from huating on 15 Jan 2020
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

GAETAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real bargain for an excellent service
Excellent hotel. Huge room, fantastic bed, it worth the location. The service is very important for the hotel and more than any other thing, they are honest. It is a real bargain at this price.
Stayed 2 nights in Dec 2019
Response from huating on 26 Dec 2019
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
It's an old style 5 star hotel. The building itself is old but the staff do well to keep up a good welcoming service. Rooms are of decent sized. Best part was having the metro station exit (number 7) right by the front door of the hotel. Very convenient to get to Pudong airport on metro and maglev.
Stayed 4 nights in Nov 2019
Response from huating on 6 Dec 2019
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to stay this hotel
Stayed 1 night in Nov 2019
Response from huating on 29 Nov 2019
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Annemette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, a bit old school.
Nice place, nice staff. A little old school but comfortable. the breakfast buffet was big, but for a Scandinavian, I was missing some things, but I think that's normal.
Stayed 3 nights in Nov 2019
Response from huating on 11 Nov 2019
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from huating on 26 Sept 2019
Thank you for your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

meifen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from huating on 25 Jul 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy room, excellent service and close to the metro, line 2 and 4.
Stayed 3 nights in Jun 2019
Response from huating on 17 Jun 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Nabih

Liked: Cleanliness, property conditions & facilities, room comfort
convenient and good place
the people needs to improve the communication
Stayed 1 night in May 2019
Response from huating on 13 Jun 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We will strengthen the training of employees' communication skills ，We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019
Response from huating on 12 Jun 2019
尊敬的宾客，您好！非常感谢您选择下榻上海华亭宾馆！我们始终坚持以“待客如亲、尽我所能”的服务宗旨为宾客提供最优质的服务。我们所取得的每一点进步和成绩，都离不开象您一样广大宾客的关注、信任和支持。

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its okay
Really close to the subway line. Kind of out dated. The gym is a joke though. They placed only cardio equipment in 2 rooms and called it a gym so only 4 people can work out.
Stayed 7 nights in May 2019
Response from huating on 27 May 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, The hotel's fitness center is being renovated, and the two gyms on the sixth floor are only temporary replacements.We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Everything was great. I stayed in the executive room and had ordered two items from JingDong which came after I checked out. A manager Chen arranged to have them shipped to my parents' address in Shanghai. He really went extra mile to help customers. Kudos to him and other employees at HuaTing.
Stayed 3 nights in May 2019
Response from huatiing on 13 Jun 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Petros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall hotel, in a convenient location that unfortunately does not boast anything special. Close enough however to underground train lines 1 & 4 to travel easily to other places in Shanghai. Breakfast was OK but during the busy days we stayed there it was a struggle to get to some of the popular foods. Close enough to ECUST campus to attend the symposium hosted there. Good memories overall.
Stayed 4 nights in Apr 2019
Response from huating on 22 Apr 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Richard, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was exceptional..
Stayed 5 nights in Mar 2019
Response from huating on 1 Apr 2019
Thank you for taking the time to send the commendatory for us , We are pleased to learn that you satisfied with our services. We take pride in offering high standards of service at all times. Your recognition of all staff will allow us to acknowledge them excellence, As well, it will serve to encourage all members of our staff in our pursuit of excellence. Please accept our sincere appreciation. We looking forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near furture.

8/10 Good

Liang, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019
Response from huating on 18 Mar 2019
hank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from huating on 12 Mar 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from huating on 12 Feb 2019
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from huating on 28 Jan 2019
尊敬的宾客，您好！非常感谢您百忙之中对华亭宾馆的评价！我们始终坚持以“待客如亲、尽我所能”的服务宗旨为宾客提供最优质的服务。我们所取得的每一点进步和成绩，都离不开像您一样广大宾客的关心信任和支持。除夕之夜，宾馆26楼鲜筵餐厅团圆年夜饭，由资历丰富的中菜名厨邹业松师傅领衔主理，为您奉上一席南北风味团圆年夜饭。欢迎品尝！

8/10 Good

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from huating on 21 Dec 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
as usual happy to be at that place
Stayed 1 night in Dec 2018
Response from huating on 21 Dec 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from huating on 18 Dec 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

6/10 Okay

Chua

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2018
Response from huating on 5 Dec 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Clingwall, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
It was an excellent expereince on all levels. Thank you so much!
Stayed 4 nights in Oct 2018
Response from huating on 30 Oct 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

10/10 Excellent

Jie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from huating on 25 Oct 2018
尊敬的宾客，您好！非常感谢您百忙之中发表的点评！我们始终坚持以“待客如亲、尽我所能”的服务宗旨为宾客提供最优质的服务。我们所取得的每一点进步和成绩，都离不开像您一样广大宾客的关注、信任和支持。您的认可是我们全体员工寻求更高服务质量的动力。宾馆26楼鲜筵餐厅供应精品东海海鲜以及中华各地美食精粹。欢迎到店品尝！

2/10 Terrible

CMJ, Traverse City, MI

Liked: Cleanliness
Disliked: Staff & service
The hotel looks nice from the pictures, but I needs desperate updating in the rooms. Most staff, aside from the door man and the housekeepers who were wonderful to me were VERY SHORT with me and not accommodating. The website states airport shuttle. Free, to and from. “ airport. The staff stated, not to MY airport when I tried to have the shuttle pick me up from the airport. So when I arrived at the hotel I looked in their literature and found “ free airport shuttle to and from airport “ it does NOT state or specify which or only one. I traveled throughout China for five weeks. No problems and EXCELLENT service every where else. With a rating this high I expected the same. Would NEVER recommend this hotel.
Stayed 5 nights in Jul 2018
Response from huating on 21 Aug 2018
Dear Guest. Thank you for choosing Hua Ting Hotel & Towers. We regret to learn that you were not completely satisfied with your recent stay with us. Please accept our sincere apologies. We have carefully checked the website of the airport shuttle bus you mentioned. The website shows:” The hotel provides one-way FREE shuttle bus to Hongqiao Airport. The daily departure time is 7am and 8am. Please reserve at concierge desk 2 hours in advance. The service is only available to hotel in-house guests and is not available during National Holidays.” But our hotel do have limousine service to and from airports at a charge. We do apologize if any inconvenience caused to you. We are also very sorry to learn that you were disappointing with the warmth welcome of our staff. Your comment is very helpful in enabling us to re-address the manner in which we communicate with our guests to be more positive nature. And in our aim to continuously provide you with excellent service and quality facilities at great value, it is therefore our pleasure to advise you of our current process of upgrading some areas in the hotel. We sincerely hope that the shortcomings you have kindly brought up will not preclude you from a future visit to our hotel. We feel confident that we will have taken the necessary steps to improve on our service.

8/10 Good

Chih Chun

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from huating on 31 Aug 2018
尊敬的宾客，您好！非常感谢您百忙之中发表的点评！我们始终坚持以“待客如亲、尽我所能”的服务宗旨为宾客提供最优质的服务。我们所取得的每一点进步和成绩，都离不开像您一样广大宾客的关注、信任和支持。您的认可是我们全体员工寻求更高服务质量的动力。宾馆26楼鲜筵餐厅供应精品东海海鲜以及中华各地美食精粹。欢迎到店品尝！

10/10 Excellent

Dan, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic breakfast!!
Stayed 2 nights in May 2018
Response from huating on 29 Aug 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Too Old
This hotel mattress and all furnitures are too old. Especially, bath rooms are looks very old and not quite clean.
Stayed 4 nights in May 2018
Response from huaning on 29 Aug 2018
Thank you for your comments and your support to Hua Ting Hotel & Towers, We look forward to welcoming you back to Shanghai Hua Ting Hotel & Towers in the near future!

8/10 Good

Hua yong

Liked: Cleanliness, staff & service
Hotel is a little old but the location is good.
Stayed 2 nights in May 2018

8/10 Good

B

Liked: Staff & service, room comfort
Great location and convenience
Overall is pretty good. Great location with subway station next door, which is very convenient for travel in Shanghai. The are not many power plugs in the room for charging the phones, and no plugs nearby beds. The shower head cannot be taken down. Relatively older facility compare to other newly built 5-star hotels in Shanghai. But with such good price, I highly recommend it.

10/10 Excellent

davismacau, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall is good. Very good location, you can have all transportation
Stayed 2 nights in Mar 2018

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in this hotel many times in the last 25 years. Hwa Ting holds a special memory for me and my family. This time, I enjoy staying here except that air condition is not working well. The room was very warm.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs to be updated asap! The whole facility is pretty old! The breakfast costs too much! The people are very nice and helpful!
Stayed 11 nights in Feb 2018

8/10 Good

dahun, Singapore

Liked: Cleanliness, staff & service, room comfort
Good location which is just step away from Metro. Aged but still clean in acceptable level and room space is bigger comparison to modern new hotel. Nice staffs
Stayed 8 nights in Feb 2018

4/10 Poor

Jessica, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OLD HOTEL, NO TRANSPORTATION
We had booked 4 bedrooms for this hotel months in advance online through Expedia, I had left detailed notes of our flight details as I had believed that there was free transportation on the way back as it states on the site "Free airport transportation - drop-off ". Please be aware there is no free transportation to and from the airport what so ever. When we arrived at the hotel they had placed us all on separate levels which was frustrating since we booked the rooms together we expected to at least stay on the same floor. Each room we had gone into had a very strong smoke smell in the bedrooms as though someone had just smoked in our bedrooms even though there were no smoking signs everywhere. We went down and the reception knew exactly what we were talking about instantly gave us new rooms which were all on the same level and close to each other ( which he could've done in the first place ). The smell in the bedrooms was much better. The heaters in our rooms were constantly on high and we were unable to adjust it as all of them were broken. The only way they were able to adjust this was by opening the windows which is not what you want when hiring a hotel on your holiday.
Stayed 4 nights in Dec 2017

8/10 Good

Jie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
An old grandeur in desparate need of a makeover
This used to be one of the first five star hotels in Shanghai, with the elaborately fancy lobby to back it up. However, it was evident that they let the place go: 1) the fitness center has exercise machines that are rusted and nonfunctional, the steam room in women's locker room is also nonfunctional; 2) the hallway is inundated with cigarette smell; 3) the bathroom of the guest room begs a remodeling as the cracks in between tiles are not clean.
Stayed 3 nights in Dec 2017

8/10 Good

yaochiu

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Bing, Waterloo, Ontario Canada

Liked: Staff & service, room comfort
It's old 5-star hotel. It's outdated and needs renovation, but maintained well by its staff. The swimming pool is only 6mx12m as told by fitness staff. Don't understand how a supposedly five star hotel can have such a tiny pool.
Stayed 1 night in May 2017

6/10 Okay

Jack E.

Disliked: Cleanliness, property conditions & facilities
the carpet is in great need a replacement not the friendliest people working there

2/10 Terrible

Doug

Liked: Room comfort
Disliked: Staff & service
Old hotel living in the past
First they insisted on charging about an extra 20% above the price I prepaid through Expedia. This reflects equally badly in Expedia. The hotel was grand but us now worn and overpriced with unfriendly staff. Look and you'll find somewhere newer, better and cheaper

8/10 Good

ken, p

Liked: Cleanliness
Close to subway station
The location is good although the hotel is a bit old. Room condition is acceptable. The price is reasonable. We have met some problem upon check in. The staff took one day to confirm with Expedia on extra bed charges. Hope Expedia could do better

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable hotel
Great hotel. about 70rmb from HQ airport and about 130rmb from pudong airport. very clean and the staff were very helpful with good command of english. the location ok but all the shops and restaurants are a little walk away.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
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8/10 Good

Angelina

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for transportation
Hotel staff were helpful and pleasant. However, Hua Tings reputation as Shanghai's first five star hotel was well deserved - the hotel is so old that the door frames were chipped, the paint was peeling on some of the furnishings.

8/10 Good

Mario, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hub
I have stayed at this hotel several times over the 15 years that it has been there I highly recommend it but the business centre is very expensive ie printing out 20 pages of documents cost 40 AU DOLLARS Overall good

8/10 Good

Ahmed, excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
very good

6/10 Okay

no name

Liked: Staff & service, room comfort
Not all that glitters is gold
Non-smoking hotel but had to move rooms due to smoke ingress. Bathrooms could do with some organic mould remover. Quite disgusting. Breakfast and lunch buffets were excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort