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Reviews of Grand Soluxe Zhongyou Hotel Shanghai

4.5 out of 5
Grand Soluxe Zhongyou Hotel Shanghai
969 Dong Fang Road Pudong Shanghai, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 233 reviews" "
Rating 8 - Good. 130 out of 233 reviews" "
Rating 6 - Okay. 28 out of 233 reviews" "
Rating 4 - Poor. 8 out of 233 reviews" "
Rating 2 - Terrible. 3 out of 233 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Location close to subway and shops. Can't use swimming pool without a cap. Front desk staff not helpful when room wasn't satisfactory. Also a problem with Expedia advertising a room not suitable for 4 people
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay everything went smooth only issue was language barrier...so clean and modern first class service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find when using subway system. Only way to travel in Shanghai. Breakfast selections were great for overseas travellers if you didn't want to eat dumplings and soup which were on the menu as well. Rooms spacious,clean and good value for money. Would stay again.
Stayed 2 nights in May 2019

8/10 Good

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi was painfully slow.
Stayed 2 nights in May 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean but outside of center
Overall a good stay, but few of the staff spoke English and it’s a little far from city center. Close to subway and a great food-court right next door makes it all worth it. Very clean and softer bed than most Chinese hotels!
Stayed 3 nights in Apr 2019

10/10 Excellent

ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
it was well worth the price for the location and service.
Stayed 1 night in Apr 2019

10/10 Excellent

ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i like it
for the price, the hotel is well worth it. Good breakfast, central area, clean room, okey lounge with simple meals served at night.
Stayed 1 night in Apr 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Stayed 3 nights in Apr 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For price so expensive There is a much better hotel
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Terrible wifi. no connection what's so ever.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Easy access to public transportation and many great restaurants - modern and traditional. The room is clean and comfortable, except it's a little cramped. The only issue we had was that the room was overheated and the room temperature could not be controlled by the thermostat in the room. The housekeeper was nice enough to suggest opening the windows. But the issue should be addressed by the hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great clean room. Staff are very attentive . Breakfast range of food is excellent to my standard. Thanks
Stayed 3 nights in Nov 2018

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from 上海中油阳光大酒店 on 29 May 2018
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Pudong
I’ve stayed twice now at the Grand Soluxe - this is a comfortable hotel situated conveniently in Pudong. The hotel is right next to Pudian Road metro station, so getting around isn’t a problem. It’s also only about a 10 minute taxi ride from the Maglev station, so getting to and from Pudong International Airport is easy. The hotel itself is clean and comfortable with helpful staff. The beds are very comfortable, I’ve slept well here on both stays. I’ve only used the restaurant for breakfast, it has a good selection of Chinese and Western food available. Great hotel for a business trip, its location also makes sightseeing a breeze! I’ll be staying again.
Stayed 3 nights in Mar 2018
Response from 上海中油阳光大酒店 on 21 Mar 2018
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from 上海中油阳光大酒店 on 3 Apr 2018
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

10/10 Excellent

Hariprasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay and Food
Service was cordial. The location worked well for me. Their food is also decent.
Stayed 1 night in Oct 2017
Response from Grand Soluxe on 6 Nov 2017
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stayed here for three nights and slept very well. The beds are extremely comfortable, the rooms are clean and quiet plus the air conditioning helps to achieve perfect sleeping conditions. There's a great range to eat at breakfast and the staff is very helpful. I will certainly stay at this hotel again.
Stayed 3 nights in Jun 2017
Response from Grand Soluxe on 12 Jul 2017
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Unfomfortable beds.
The hotel was nice and clean, and the staff very helpful and friendly. One minor issue was that the beds were very very hard. This not due to poor quality beds, it's clearly a conscious choice of the hotel. The hotel mostly cater to middle aged Chinese, and they tend to prefer hard beds over soft beds. Another minor issue is that the breakfast seemed very overpriced, even for hotel standards.
Stayed 3 nights in Jun 2017
Response from Grand Soluxe on 22 Jun 2017
Dear Guest,Thank you for staying at our hotel. We sincerely apologize for the unsatisfactory experience during your stay. We have co your suggestion to the related department for further improvement so as to avoid similar situation. Thank you again for your sharing, and hope you can continue to offer your support and encouragement. Besides we sincerely invite you to supervise us to improve our service. Looking forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location suited our purpose
the staff were friendly and the hotel meet our requirements
Response from 上海中油阳光大酒店 on 3 May 2017
Dear Guest,Thank you for staying at our hotel. It is a great honor to provide you with professional service and gain your recognition. We are looking forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Convenient location.
Overall good experience. Helpful staff. convenient location.
Response from 上海中油阳光大酒店 on 3 May 2017
Dear Guest, Greeting from Grand Soluxe Zhongyou Hotel Shanghai. Thanks for you kindly advice. We will keep try hard to improve high quality of customer service. We are looking forward to welcome you next time.

8/10 Good

Hiro_Aki, NTC,TW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location
Excellent location. 1min to line 6, 2min to line 4. Front desk is very friendly and efficiently. No air conditioner during my stay(11/4 ... 14/4) even though room temperature reached 29C was not acceptable!!!
In short, no ac no matter how hot you are!
Room temperature at 11:30pm
No swimming pool now.
Change to heat mode as they said, still 28.5C at midnight!
Response from 上海中油阳光大酒店 on 18 Apr 2017
Dear Guest,thank you for staying at Grand Soluxe Zhongyou Hotel Shanghai !If will take the central air conditioning system a little while to convert the temperature because of the changeable climate .we sincenely apologize for the inconvenience that may cause . We are looking forward to your next stay!

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Very good
Response from General Manager on 6 Mar 2017
Thank for staying of Grand Soluxe Zhongyou Hotel Shanghai and sharing your living experience.We are glad to hear that you feel satisfied with our room.We are looking forward to you next time!

10/10 Excellent

LOPHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean modern hotel with free breakfast buffet
I had a 24 hours layover in Shanghai and stayed over the Soluxe Hotel. The hotel is located only a block from the subway station, very convenient. From the airport, I took the MagLev to Long Yang Station, then took the subway (2 transfers) to the hotel. My only complaint (not the hotel's fault) is the subway transfer was not easy - long walk and fair amount of stairs. The hotel is very nice - modern, clean, and spacious. It deserves the 4.5 stars assigned in the hotels.com website. The price was very good, substantially better than other comparable hotels in Shanghai. The best part is that it comes with free buffet breakfast. The food quality and range of choices is 10 times better than any continental breakfast from a typical Best Western! The room was very comfortable. At 26th floor, I had a good view of the Shanghai Tower, WFC, and Pearl Tower. My only complaint (again not the hotel's fault!) is the air was smoggy, the the view was not very clear!
Response from General Manager on 2 Mar 2017
Dear Guest,Thanks for choosing to stay with Hotel zhongyou and for giving us your valuable feedback ，we are very happy for service can get your love and spent a pleasant day in ShangHai.expect for long walk and fair amount of stairs,The air was smoggy, the the view was not very clear.We are looking forward to you coming.

4/10 Poor

marshall, Philippines

Disliked: Staff & service, property conditions & facilities
Few Restaurant to dine at
Food at the hotel is not good. Not much stores to visit and restaurants to eat out. Staff Service is not great. Difficult to communicate with the staff in English.
Response from 上海中油阳光大酒店 on 16 Dec 2016
Dear Guest, thank you for choosing the Grand Soluxe Zhongyou Hotel Shanghai. We apologize that any inconvenience in service, we will continue to work hard for guests to provide better and more comprehensive services to satisfy every guest. We are looking forward to welcome you next time.

10/10 Excellent

Bethany, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. The rooms were very nice and filled with many amenities, large towels. Hotel staff did not speak much english, but were very nice. The cab ride from the airport was about 25$
Dear Guest, Greeting from Grand Soluxe Zhongyou Hotel Shanghai.We will continue to improve service quality. We are looking forward to welcome you next time.

8/10 Good

Zhigang, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The stay was great, they upgraded my room for free and the view is wonderful and I can see the downtown area from my room.

8/10 Good

UGUR, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel but.....
Shanghai was rainy during my stay. entrance of hotel is few steps away to main road and door-man refuses to get a taxi when i asked for, due to rain... it should not be the a 5-star hotel service... In addition, it's surprising for a 5-star hotel to charge internet in this century....

10/10 Excellent

KV, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel will stay again
Staff were nice, breakfast was excellent, this is my second stay and would stay again

8/10 Good

Ala, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
all good. toilets are abit small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel in Pudong
PROS * This hotel, at a room level, represents amazing value for money and I would stay here again in a heart beat. * Very well presented, clean, spacious. * Very comfortable beds. * Reasonable wifi service. * Breakfast was very reasonable too catering for all tastes and of fairly high quality. Cons * TV on-demand wasn't working which wasn't ideal for non Chinese speaking guests. * The hotel lobby bar was poor to be honest and the main bar wasnt open when we tried to visit it

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel though staff not flexible and accomodative. Had to wait 2 hours for a room though they were available simply because of a rule book being followed, Also, very poor internet connection - spent twice the time it should take for mails etc. All in all not a good experience for a business traveller.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Dependable business hotel but nothing more.
Glad they upgraded me to a suite. Spacious, clean and with good amenities. However, too bad that the in-room wired internet access isn't free. There is no wi-fi in the room as well. Location-wise, walking distance to metro. Taxi to nearby shopping centres also fairly near, though don't really have any eateries around the hotel. Front desk staff was polite but not really friendly. Also quite often can't get any staff to help me with getting a taxi.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Fantastic hotel I would recommend it to anyone

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhong You in Shanghai
Decent hotel, good location-close to business office. Plenty of space in the room, clean!

10/10 Excellent

SEONGGU

Stayed 3 nights in Oct 2023

8/10 Good

Chang Kung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

TARO, Osaka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新し目で綺麗な設備ではありました。 アメニティについてもきちんと用意して頂けました。 改善をお願いしたい点は、最初に特段説明なく クレジットカードをフロントで出すよう言われ、1500元課金されたことです。 最終日に、責任あるかたから英語で、保証金として一旦受け取り、今日返すと言われてやっと分かりましたが、 初めてきたところで不安だったので、一言説明があれば印象が良くなったのにな、と思います。
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지내기 편합니다.
10분만 걸어나가면 큰 쇼핑몰이 있어서 지내기 좋았습니다.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2019

8/10 Good

HAJIME

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
毎回利用しています
上海出張時にはいつも利用しています。旧日系ホテルと言うこともありウォシュレットやバスタブがついています。 朝食も中華以外にも和や洋風な料理もあり品数も多いです。 地下鉄6号、4号の浦電路駅から数分の距離のため、渋滞の多い上海市内移動もスケジュールを組みやすいと思います。
Stayed 1 night in Dec 2019

8/10 Good

TAKASHI, 東京

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
バスタブからシャワーのお湯がこぼれ床が濡れてしまう。
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
フロントスタッフの対応が悪い。
チェックインの際に支払を済ませ領収書を要求したが、 「チェックアウトの時に渡します。」 と言われ領収書をもらえなかった。 チェックアウトの時に領収書をくださいと要求したが、 「聞いていない。我々は20時以降仕事してるので。」 との回答。 チェックインの時に領収書に書く会社情報も渡したが、 それも「無い」と言われた。 スタッフの引き継ぎができてないし、全く社員教育ができていません。 二度とこのホテルは利用しません。
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

若袁, 横浜

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは清潔感もあり、朝食も美味しいです。上海では、よく泊まります。直ぐ近くに地下鉄の駅もあり便利です。
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
上海だけかもしれませんが、 １）使い捨ての歯ブラシ ２）使い捨ての櫛 の提供が今回ありませんでした。 　フロントに言えばもらえそうではありましたが、面倒くさくて コンビニで旅行用の歯ブラシを購入しました。 エクスペディアの注意事項に記載お願いします。 他の設備としては、昔からウオッシュレットが完備されており、ウオッシュレット必須な私には、大変心強いです。
Stayed 2 nights in Nov 2019

8/10 Good

Yusuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019