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GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
Rooms
Four Points by Sheraton Shanghai, Pudong offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-panel televisions come with satellite channels. Bathrooms include bathrobes, slippers, makeup/shaving mirrors, and phones.
This Shanghai hotel provides wired high-speed Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as direct-dial phones with voice mail. Additionally, rooms include complimentary bottled water and coffee/tea makers. A turndown service, in-room massages, and wake-up calls can be requested. Housekeeping is provided daily.
Room Amenities
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Showing 1 - 2 results (of 2)
“Need more customer focused approach”
The lobby was very noisy and chaotic when I checked-in. The staff seems inexperienced handling big groups due to Expo. For non expo guests trying to check in there is no quick check in. I had to wait long time before all expo check in was completed. The hotel staff have problem with understanding English. I had the same issue when I stayed them back in March. For simple instruction about my dietary needs they had to transfer the call 4 times and finally hung up! Breakfast is expensive. I only found out after entering the breakfast room that the breakfast was not covered in my hotel charge! The reservation had no idea if my charge was included. During check-in the staff mentioned that I was upgraded to a new room and the High speed internet is free. However during the check out another staff wanted to charge for the internet use. I have stayed in Fourpoints in Taipei and Shenzhen. I will say it is day and night experience. I certainly see Fourpoints in Taipei is more organized and customer friendly than the Pudong Fourpoints. I hope the Pudong Fourpoints improve the customer experience.
“Be aware of the surrounding neighborhood”
Our 7 night stay at this hotel was not too bad. Unfortunately about 80 mt from the hotel there is a place called Rosewood which is basically a tourist trap. People from Rosewood just hang out around the entrance of the hotel trying to collect customers for their scam. The ridiculous thing is that the hotel security basically knows what is going on but pretends that nothing is happening. I have told the problem and the disturbance of the situation to the hotel management. They seemed to not care as they have not got back to me about the solution not to mention that they already know. My humble opinion is that It is a shame and embarrassment for the name SHERATON. Anyway, next time we will definitely not choose this hotel for our stay. I'll definitely recommend the east Nanjing area for travelers for their lodging preference.
“Great Hotel in Shanghai”
4 colleagues and myself stayed at the Four Points our last night on business in Shanghai. This hotel served as a great transition point. Fitness center was perfect to unwind and rejuvenate. The hotel is close to the financial and shopping district of Pudong. Located conveniently to the Oriental Pearl TV Tower. If you have been in country for a week or more and are craving some western exposure, there are many national chain restaurants near by. The Hooters restaurant is a classic ex-pat hang out. Breakfast was included with our stay and is an excellent combination of classic western dishes and chinese breakfast specials. Eggs cooked to order. Staff is friendly with great english. Cabs are readily available. Rooms are very comfortable and clean with complimentary bottled water, western cable TV. Only downside is pay internet, but it is free access in the lobby. Recommend this hotel as I am a frequent traveler to the area.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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The preferred airport for Four Points by Sheraton Shanghai, Pudong is Shanghai (PVG-Pudong Intl.) - 28.2 km / 17.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
