Exterior

Reviews of Best Western Plus Shamrock Inn & Suites

2.5 out of 5
Best Western Plus Shamrock Inn & Suites
1802 N Main St, Shamrock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 692 reviews" "
Rating 8 - Good. 211 out of 692 reviews" "
Rating 6 - Okay. 67 out of 692 reviews" "
Rating 4 - Poor. 27 out of 692 reviews" "
Rating 2 - Terrible. 14 out of 692 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfy room
Stayed 1 night in Mar 2024

10/10 Excellent

Lois

Travelled with family, Travelled with pets
During our stay, we had encounters with 3 different front desk personnel. Check in lady was extremely nice, and greeted me by name. Second Lady was at midnight, when we had to take out our dog for his last potty break of the evening,she gave our pup a treat and pet when we came back in. The third young lady was during our check out, she thanked us for choosing Best Western, and asked if we needed any thing before we left. Also, another delightful woman was the lady that was in charge of the breakfast fare. The offering for a weekday breakfast was amazing, wheat&white bread for toasting, muffins, bagels, jam,jelly,peanut butter, cream cheese,waffles, cold cereal, 3 types, oatmeal, several flavors, juice 3 kinds, milk, coffee with multiple creamers, bacon, shredded potatoes, AND that sweet woman cooked guests eggs to order! If we ever go through Shamrock, TX again we will definitely stay at the BEST WESTERN there!
Stayed 1 night in Feb 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night. Room was in good condition. Staff very friendly and helpful. Would stay again for sure. Very close to the interstate.
Stayed 1 night in Feb 2024

10/10 Excellent

Eliezer

Liked: Cleanliness
My limpio los empleados amables
Stayed 1 night in Feb 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
we appreciate your feedback.

10/10 Excellent

Jamie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
we appreciate your feedback.

10/10 Excellent

Rushawnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
we appreciate your feedback.

10/10 Excellent

Darrel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have gotten a ⭐️⭐️⭐️⭐️⭐️ but the jacuzzi was not to temp.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had 'made to order' breakfast, which was very tasty.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Feb 2024
we appreciate your feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice
Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
Thank you for your feedback

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from General Manager on 8 Feb 2024
We appreciate your feedback.

10/10 Excellent

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
we appreciate your feedback.

10/10 Excellent

Robin

Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
Thank you for your feedback

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
we appreciate your feedback

10/10 Excellent

Kristen, Springfield

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, easy access from the interstate. Staff was great - helped hubby get his breakfast because he uses a cane. Would definitely stay here again!
Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
we appreciate your feedback

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 9 Feb 2024
Thank you for your feedback

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Dec 2023

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific!
Wonderful customer service. Super excellent breakfast. A very well kept, older hotel in the historic Texas panhandle.
Stayed 1 night in Nov 2023

10/10 Excellent

Tonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

michael

Stayed 1 night in Nov 2023
Response from General Manager on 9 Feb 2024
we appreciate your feedback

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newesh and clean
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
we appreciate your feedback and look forward to your future stay.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
I like the easy parking. I didn't like the fact that we saw so many dogs staying there. Also, the rooms need to desperately be updated. The breakfast isn't nearly as good as it used to be. Needless to say we were very disappointed in our stay and will probably look elsewhere for our next booking
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed on our way to Arkansas. Very nice hotel. Even though their whole housekeeping crew quit the day before, everything was outstanding.
Stayed 1 night in Nov 2023

6/10 Okay

Marianne

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Yvon, Whitby

Travelled with pets, Travelled with partner
Liked: Cleanliness
Older motel like property. Would stay again. Very limited choices for breakfast. Beds were comfortable, room was clean. Travelling with a pet.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
we appreciate your feedback and look forward to your future stay.

2/10 Terrible

Chuck

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in 1100pm. The a/c didn't work. Room was hot. Frt desk gave me an attitude and said, "you realize it's going down to 44 tonight? You probably won't even need the a/c." (it didn't even get close to 44) Second room, a/c wasn't turned on. Turned on and started unpacking. Room was still hot and humid and a/c barely working. Tub had stains, sink didn't have a stopper and room had somewhat of a bad smell. Too tired. Tried to open right side of big rectangular window. Frame was very rusty and taped shut. Got other side open but there where holes in the screen. Turned lights off and laid down. Awake 15mins later - bedbugs. 2:30am we're packing up and moving to 1st floor. A/c was somewhat better but not good. Window shears were dirty, very stained and had holes. Refrigerator had such a bad terrible smell we couldn't use it. Next morning we left the room at 9am, got back 10pm. Went to swipe the entry card and the door swung open. When the cleaning person left it that morning, they never completely closed the door so the room was left open all day. We come to Shamrock quite a bit and always stayed here. Not anymore.
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback this helps us improve our hotel.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback and look forward to your future stay.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback and look forward to your future stay.

6/10 Okay

Lucinda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was black mold in the shower around the soap dish and shower handle.
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback this helps us improve our hotel.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff was super friendly and the cooked hot breakfast was great.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
we appreciate your feedback thank you for the nice comment on our breakfast.

8/10 Good

Marvin

Travelled with family
Clean staff friendly. Breakfast dining room small
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
we appreciate your feedback and look forward to your future stay.

8/10 Good

Mike

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First room the tv satellite didn’t work. Waste paper was on the floor in the bathroom. Changed rooms. Supposedly the room had been cleaned but there was no toilet tissue and a previous guest’s clothes were left in the desk chair. Any reputable business would not have charged us for the stay.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
we appreciate your feedback this helps us improve our stay.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful breakfast! Property needs up dating. Exercise room needs lots of attention.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
we appreciate your feedback our future plan is to update our fitness center.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
we appreciate your feedback

10/10 Excellent

Jacqueline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at desk.
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback

10/10 Excellent

Chinita L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and clean facility
One of the cleanest and very spacious rooms we’ve stayed at in awhile. The BREAKFAST! I have never had a free breakfast that amazing. I wish all motels were this good!
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
It is always nice to see a good review on our breakfast. we look forward to your soon future stay.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback we look forward to your future stay.

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Cleanliness
Adequate, but not very clean.
The front desk and breakfast staff were nice and pleasant and the breakfast was better than most hotels as they have eggs to order. The room is well worn and way overdue for a renovation. Bathroom faucet was dirty. Finish is worn off the bathroom door. The HVAC unit needs a good cleaning. I have no idea where the people stayed that gave this place a 10/10.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback.

8/10 Good

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback

10/10 Excellent

NANCY, Oroville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique decor both inside & outside& loved all the murals! Friendly staff. The waitress in the restaurant was very friendly and went out of her way to see we enjoyed our breakfast. Would stay there again.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback we look forward to your future stay.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was a breeze, room was tidy and clean... morning complimentary breakfast was excellent..
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we are glad to hear you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Great staff. Handy to I40. Town lacks much.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
thank you for your feedback.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Two thumbs up
This hotel was a little out of our way but I'm so glad we stayed here. The check in was top notch. Beds were comfortable and room was nice. Breakfast was great! They even cooked a real egg to order. Amazing to get that included a hotel stay. The town is Irish and has a piece of the Blarney stone there.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we love to see reviews like yours, we look forward to your future soon stay with us.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Good breakfast bar with real eggs cooked to order.
Stayed 1 night in Aug 2023
Response from General Manager on 8 Sept 2023
we appreciate your feedback and look forward to your future stay.

6/10 Okay

Shawn

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
your feedback helps us improve our hotel thank you.

10/10 Excellent

Eugene

Stayed 1 night in Aug 2023
Response from General Manager on 26 Oct 2023
we appreciate your feedback we hope to see you in a soon future stay.