Spa

Reviews of Sunset Inn & Suites

2 out of 5
Sunset Inn & Suites
3629 Progressive Rd, Seward, NE

Reviews

5.0
Rating 10 - Excellent. 9 out of 142 reviews" "
Rating 8 - Good. 25 out of 142 reviews" "
Rating 6 - Okay. 32 out of 142 reviews" "
Rating 4 - Poor. 34 out of 142 reviews" "
Rating 2 - Terrible. 42 out of 142 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is by far the filthiest hotel that I have ever stayed at. I have pics if I could send them to you. Toilet hadn't been cleaned for awhile, a hair and filth on the bottom of the toilet seat, shower drain was filthy, long black hair on the bathroom floor. I had it reserved for two nights, but didn't even shower there, and left after one night. It was not refundable, but I definitely deserve a refund for at least the one night I didn't stay. I told the guy the next morning how bad it was, and that I would never stay there again.
Stayed 2 nights in Mar 2024

4/10 Poor

Lynn

Travelled with partner
Old and bad condition no amenities
Stayed 1 night in Feb 2024

4/10 Poor

Kaelin

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed for one night and it served its purpose just to sleep. The heat in my room was not working great and several lights were not functioning. It seems a little over priced for the poor quality but ultimately it was bearable for one night.

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Pete

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is poorly maintained, the rooms haven’t been cleaned, bed sheets not washed between costumers, towels we gray and too old, inside door lock broken 😡
Stayed 1 night in Dec 2023

4/10 Poor

CURTIS

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Trash cans outside the door, heater didnt work. Lamp shades were old and dingy, no chair. Pillows were flar and cases look like they had been slept on. Will never stay here again. Did not match the picture on we bsite.
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was bugs, everywhere, holes in the wall
Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety lock was broken floor dirty, very little hot water, holes in walls like no one cares for the property worse stay I’ve ever booked

4/10 Poor

Nathan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bedding and bugs
Stayed 1 night in Oct 2023

2/10 Terrible

Amy

Disliked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Brandey

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet was plumped wrong and ran constantly. Tub faucet leaked causing water all over the floor when you showered. Housekeeping did not come in and clean up, only left towels on the bed and didn’t remove the soggy ones that were used to absorb the mess.
Stayed 2 nights in Mar 2023

2/10 Terrible

Tonya

Disliked: Cleanliness, amenities, property conditions & facilities
The room had not been cleaned before checkin. Unmade beds and garbage from previous occupants. Got a room change and upgrade, but there were dead bugs all over the floor in the room and bathroom. Never found the remote to the TV, door lock did not work. Cobwebs everywhere. Rooms are not clean. Didnt even shower during my stay. Owner was nice and accomodating.
Stayed 2 nights in Dec 2022

2/10 Terrible

lacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhere
The door was open, the room smelled of pot, Curtains not hung up, carpet was shredded near the door.
Stayed 1 night in Nov 2022
Response from th on 14 Nov 2022
the door was open do to the house keeper replacing the curtain the room had just been shampooed the wear in the carpet but thank you for your review

2/10 Terrible

AJ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair on the floor, carpet was disgusting. No TV, worst place to stay. Spend the extra money and go to cobblestone inn down the road
Stayed 1 night in Oct 2022

10/10 Excellent

David ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Available
Stayed 3 nights in Oct 2022

4/10 Poor

Linda

Disliked: Property conditions & facilities
Was clean other than lampshades. Door did not shut like it should as locks did not engage properly. Would be very easy to push open and very drafty in the winter. It was late when we got back to room and did not notice how bad the lock was until next morning. Older motel in need of repair.
Stayed 1 night in Oct 2022

4/10 Poor

Ben

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Last Resort
I did not expect much: Small town motel at a low price, clearly. It a 4 start hotel. But goodness. It was not clean. The beds are very aged, linens poor quality and the pillows have seen better days. The aesthetics left much to be desired… like, hire a real handyman to insulate the air conditioner. We only stayed here because the other hotels were full.
Stayed 1 night in Sep 2022
Response from TH on 6 Oct 2022
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Janet

Stayed 2 nights in Sep 2022

10/10 Excellent

Heather

Stayed 1 night in Sep 2022
Response from TH on 1 Oct 2022
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Troy

Stayed 1 night in Sep 2022
Response from TH on 30 Sept 2022
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Ray

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

Janice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I were terribly disappointed about this property. No care was taken to actually "clean" our room. Dirty mirrors, baseboards were nasty, towels were paper thin. Ever stay somewhere you were afraid you were bringing "bed bugs" home w/you? This was such a place. At the moment all is in the washer and all else is in the sunshine and I am googling how to prevent bringing unwanted critters in the household. (whether they had bed bugs or not I did not want to find out. I am taking precautions!!!!!
Stayed 1 night in Sep 2022
Response from TH on 7 Sept 2022
I am deeply sorry for you bad stay however when ask how your room was you reply that you were too tired when you got to it to notice rest assured we do take complaints at are front desk and when things are brought to are attention we do are best to correct them

2/10 Terrible

Dezarae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Understandably the hotel is privately owned. When i went to talk to the manager about stains on the sheets i was told id have to wait for the manager 45 mins to an hour. When the manager arrived he told me all the laundry is done onsite. And assured the room was cleaned, yet the restroom smelled stongly of urine. I felt uncomfortable and bullied since i asked for my money back. Instead of arguing with the owner i just left without a refund or being compensated. * manager also said since i had been in the room more than 15 mins that i couldnt get a refund which was not mentioned at the time of check in, since the daughter who doesnt work there was just volunteering. When i checked in i sat in the parking lot 15 mins before entering my room, and was only in the room for close to 15 min.
Stayed 1 night in Aug 2022

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Rachael, Roy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly, nice and very easy to get a hold of. Incredibly helpful with towels and needed amenities.
Stayed 2 nights in Jun 2022

8/10 Good

Johnny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. The driveway needs attention and the surrounding area could be cleaned up and mowed. Overall it was a great spot for what I needed, a place to sleep while completing business in town.
Stayed 3 nights in May 2022

6/10 Okay

Douglas

Disliked: Property conditions & facilities
My stay at this motel
A run down motel that was keep clean, but wasn't immaculate. Check in was out doors because the door in couldn't be open. It was windy and cold. The room was occupied with what seem to be second hand furniture or at least very worn furniture. The TV was difficult to figure out and has limited channels. Very sketchy looking place, may me be prepare to leave at moment notice.
Stayed 1 night in May 2022

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness
The room was clean and beds comfortable. There were no cups available and no coffee pot. Check in is at one building and the room at a different building - a bit confusing.
Stayed 1 night in May 2022

2/10 Terrible

Tammy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Felt unsafe, dirty.
Stayed 2 nights in Dec 2021

2/10 Terrible

Ashley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nasty
Disgusting. The bed had poop stains and other stains we weren’t sure what they were! Disgusting.
Stayed 1 night in Nov 2021
Response from Manager on 27 Nov 2021
Guest was upset that there was a $25 deposit. Other than that the room was checked before returning deposit and there were no "poop" stains on our beds.

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Comfort
It was easy and comfortable. Very close to our venue, within a short distance of restaurants and Walmart! Quiet and peaceful. Everyone we met there was friendly and we made some new friends, exchanged email, phone, and addresses. Weather was great, just a bit windy! But I am from Kansas so wind is a way of life. Thank you everyone!!
Stayed 1 night in Nov 2021
Response from TYLER on 12 Nov 2021
THANK YOU FOR THE POSITIVE REVIEW AND WE LOOK FORWARD TO SERVING YOUR LODGING NEEDD"S

4/10 Poor

Patti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t clean, floor was not vacuumed and the bathroom was awful.
Stayed 1 night in Oct 2021

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Oct 2021

10/10 Excellent

sabrina, Oxford

Liked: Cleanliness
Stayed 1 night in Oct 2021

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities, room comfort
Old and expensive
Old. Has not been kept up. Not worth the price.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
I didn’t like anything except the man who worked there; he was cordial.
Stayed 1 night in Aug 2021

4/10 Poor

Terry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay for concert in Lincoln
No bottom sheets on both beds. Bed comforter was on the floor. Looked like someone had been sleeping on it. Kleenex on floor under comforter. No extra blankets but did bring us some towels.
Stayed 1 night in Aug 2021
Response from Manager on 16 Aug 2021
This is completely inaccurate. The rooms were made & checked prior to your arrival. Also, after check-in an employee even came to your room to ask if everything was okay and you confirmed it was.

2/10 Terrible

Lori

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Need refund
We checked into this hotel and one room was a non smoking but reeked of smoke. The other room had bugs all over the floor. We did not stay and the guy running said I needed to go though you to get my refund.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here. Negative reviews accurate.
Motel was very dirty. Lots of hair in bathtub. In general disrepair. Door lock wouldn’t work. Windows falling apart. Mattresses very old and sketchy. Smelled heavily of smoke with ashtray in room even though room was marked non smoking. All negative reports are accurate. Do not stay here.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Got confirmation from Expedia drove there and was told they were over booked
Stayed 1 night in Jul 2021
Response from Danny Jones - Manager on 16 Jul 2021
We apologize for the overbooking error. We are taking steps to ensure this does not happen again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The red hot tub and décor was dated. It was obvious it was not cleaned before our stay. My husband refused to take a shower because it was disgusting. We contemplated sleeping in our car rather than the bed.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Oscar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
We arrived approximately 11:30 pm and checked in. Discovered at check in that breakfast was not being served due to the lobby closed for COVID restrictions. that's fine, but would have been nice to know when I booked the room. We go to our room... supposedly non-smoking. Not so... the hallway and room smelled of cigarette smoke and our room even had odor of cigarette smoke and urine. The room was disgusting. the microwave had proably never been cleaned since new out of the box. The bedding was dirty. The pillows were stained. The bathroom was dirty and not wiped down. Trash. Cigarette ash in and on the night stand. no toilet paper - I'm serious, none on the roll and no extra rolls. and I have pictures to prove it. So.... we ended up sleeping in the pickup. 39 degrees cold and raining. one for the memory book.... I remember two things when I was booking a room that night online: 1. This place stated it was doing extra measures to clean and sanitize for COVID. 2. on the search this was the only place supposedly in Seward, NE to stay. Come to find out - neither one of those statements are true. Obviously I shared how dirty it was. And two...there is a Cobble Stone Hotel and Suites 2 blocks away and East Side Inn and Suites. We plan to travel back to Seward in the future and I know where not to stay. Very frustrated; and frankly would like my money back on this one.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

2/10 Terrible

dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We did not stay even though we had prepaid. When we arrived it was dark and dirty. It appeared that there were people in the parking lot engaging in illegal activity. We left and found somewhere else to stay.
Stayed 1 night in Mar 2021
Response from Danny Jones - Manager on 19 Mar 2021
We have not had anyone named Dan stay here for the entire month. We only had a few workers staying at the hotel. Nothing was brought to management's attention in regards to any illegal activity. This is a very nice neighborhood. We have not received any complaints before; but if something is brought to our notice, we would have definitely taken action. Since we did not have anyone named Dan stay here, please specify the date if/when you did stay. We will do further investigation.

2/10 Terrible

Rita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a terrible experience we never even stayed there we actually had to go spend money on another hotel I have sent in my complaints still haven't heard anything I'm very disappointed in hotels.com and sunset in they had bugs dirty linens dirty towels door didn't lock Windows didn't have screens
Stayed 1 night in Sep 2020

2/10 Terrible

John, Kansas City, MO

Travelled with family
Disliked: Cleanliness, staff & service, amenities
People say you get what you pay for... not here. $130 for a room to find out you’re the only people staying in the whole place when you get there. Non smoking room, walls and ceiling were yellow with smoke and the smell was awful. Bugs in the bathroom and the light switch was hanging off the wall with wires showing. Never again
Stayed 1 night in Aug 2020