Indoor pool

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
4949 Park Ave W, Seville, OH

Reviews

7.6

Good

Rating 10 - Excellent. 106 out of 352 reviews" "
Rating 8 - Good. 117 out of 352 reviews" "
Rating 6 - Okay. 73 out of 352 reviews" "
Rating 4 - Poor. 30 out of 352 reviews" "
Rating 2 - Terrible. 26 out of 352 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Travelled with partner
Disliked: Staff & service
When I booked our stay, I was happy to see the pool area and looked forward to using it. The pool area was pretty gross. The water was not cold but it was not hot. It was like bath water but not in a good way. Additionally, the water was very cloudy and had a strong smell of chlorine. The water was also just gross feeling on your skin. I could not wait to shower. The front desk staff was not the friendliest-there was a sign that stated if you needed assistance to call. During check out, I called and the man working the desk was in the office with the door locked. He made it seem like an inconvenience when he had to come to the desk. He did not offer me a receipt for my stay or anything. Did not even ask my room number.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Amber, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the pool area and guest service. We take all guest comments seriously and will address these issues with our team to ensure a better experience for future guests. Please feel free to reach out to our management team for further assistance or clarification on your stay.

4/10 Poor

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was out of service and apparently has been for quite some time. Breakfast looked like leftovers. There may have been enough food there for six people… Maybe. Broken coffee machine, stale bread. Empty cereal containers. And milk that I think was going off. The place was old and not in great shape, but there were signs that they were working on improvements. They should replace the beds first thing. You can feel the springs through the mattress.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Victoria,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services. We value your input as we continue to enhance our guests' overall experience with us. Thank you for bringing these concerns to our attention.

8/10 Good

Hailey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and gave us their menu for the pizza place across the street! Was walking distance to a pizza place, subway and DQ. The room and lobby was clean. The pool area could have been cleaner but the water was warm and the kids had fun! Breakfast was good. Overall we enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Hailey,We are delighted to hear that you found our staff friendly and enjoyed the convenient location near local dining options. It's great to know that you found the room and lobby clean, and that the kids had fun in the pool. We appreciate your feedback and are pleased that you enjoyed your stay with us.

10/10 Excellent

Kristen, Greensburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Kristen,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

10/10 Excellent

Blake, Bennington

Liked: Cleanliness, staff & service, property conditions & facilities
A kind staff and helpful
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Blake,We appreciate your positive feedback about our kind and helpful staff during your stay. We strive to provide exceptional service to all our guests to ensure a memorable experience. If you have any further comments or suggestions, please feel free to reach out to our management team to address any concerns.

6/10 Okay

James

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello James, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Response from Manager on 9 Feb 2024
Hello David,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is dirty and rundown. Pool was not as advertised, spa tub did not work. Rooms were dirty, found pubic hairs in the tub. Very few options on the breakfast table and not well stocked. We ate breakfast both mornings elsewhere!!
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Dear Guest, We apologize for the disappointment you experienced during your stay. We appreciate your feedback regarding the cleanliness and amenities and assure you that we take this matter seriously. We will address it with our housekeeping team to improve our standards. We value your time and feedback and hope to have another opportunity to provide you with a better experience in the future.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok. But probably won’t return.
The room was nice and the bed was comfortable. Unfortunately the bathroom had pubic hair not cleaned from previous guest. Some of the furniture had some big stains on them (not too bad, but noticeable). The hallway on the second floor stunk of smoke. Would be nice to have a smoking floor, no smoking, or the rooms grouped together. Having them mixed doesn’t seem to be a good idea.
Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello John, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on the room and bed comfort. We apologize for any inconvenience caused by the cleanliness issues you encountered in the bathroom and furniture stains. Rest assured, your comments will be shared with our housekeeping team for further improvement. We have also taken note of your concerns about the smoke smell in the hallway and will address this accordingly. We value your suggestions and will take them into consideration for future improvements.

2/10 Terrible

Chris

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Chris,We're sorry to hear about your experience. Please reach out to us directly so we can address any issues you may have encountered during your stay. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, not a bad choice for hotels... Unfortunately, it's a little rough around the edges ... I think they were in the process of remodeling and so they put me in a wing of the hotel where the elevator didn't work and then they weren't finished with cleaning my room from the previous occupant ... Thankfully the hotel clerk was able to put me in a different room with a jacuzzi tub which was a nice gesture ... They took care of me but I thought the hotel needs a lot of work to be ready for more customers when it gets busy ...
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Luke,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the ongoing remodeling process and apologize for any inconveniences caused. Our team is committed to improving the overall experience for our guests and we will take your comments into consideration. We're glad our helpful staff was able to accommodate you in a different room with a jacuzzi tub. We value your patronage and hope to welcome you back in the future.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty tub
Jeted tube was nasty. Pubic hairs all over it. Scum ring in the tub whete it hadnt been cleaned for a long time.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Wayne,We appreciate your feedback and apologize for any inconvenience caused during your stay. Cleanliness is of utmost importance to us, and we have shared your concerns with our housekeeping team for immediate attention. We are continually working to ensure our guests have a pleasant experience and appreciate you bringing this to our attention.

6/10 Okay

Jason

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Jason,Thank you for staying with us. We appreciate your rating and would love to hear more about your experience. Please reach out to our hotel directly so we can address any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Lindsay

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Lindsay,We're sorry to hear that your recent stay with us fell short of your expectations. We greatly value guest feedback and would appreciate it if you could reach out to our hotel directly to share your specific concerns. We strive to provide a positive experience for all our guests and would like the opportunity to address any issues you encountered.

8/10 Good

Tami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
I was there for an overnighter; the desk clerk was very friendly and informative. The room overall was nice.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Tami,Thank you for your kind words about our friendly and informative desk clerk! We're glad to hear that you found the overall room nice during your overnight stay. We hope you had a comfortable experience with us and we appreciate your feedback.

6/10 Okay

Richard

Travelled with partner
Disliked: Staff & service, amenities
The area seems to be suffering from an economic downturn. The front desk was frequently unoccupied.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Richard, Thank you for taking the time to share your feedback with us. We appreciate your insight into the local economy. We strive to ensure that our front desk is adequately staffed and will address any issues regarding the availability promptly. Your comments will be shared with the appropriate team to make improvements.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Tom,We are delighted to hear that you had a fantastic experience during your stay with us! Your satisfaction is our top priority and we are thrilled to have met your expectations. We hope to welcome you back in the future for another outstanding stay!

4/10 Poor

Steven

Disliked: Staff & service, amenities, property conditions & facilities
This property responded quickly to my request for a pet-friendly room and for late arrival. However, the bad overwhelming negates that good. The outside temp was 27 degrees and the room was freezing cold - no heat running even at 60 degrees or so upon arrival. Continental breakfast the next morning had 1 cereal option, no milk or juice available, 6 small containers of yogurt, no fruit, and no staff either at front desk or servicing the food area for cleaning or replenishment.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Steven, Thank you for providing feedback on your recent stay. We apologize for any inconvenience you experienced with the temperature in your room upon arrival. Our team strives to provide comfortable accommodations, and we will certainly address this issue with our maintenance department. We also apologize for the limited options and lack of staff at the breakfast area. We appreciate your comments and will use them to improve our services.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Rebecca,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Nicholas

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Nicholas, We are sorry to learn that your recent stay did not meet your expectations. We would appreciate it if you could reach out to our hotel directly to provide us with more specific feedback so that we can address any issues you may have encountered. We value your input and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Hello Jennifer, We're sorry to hear that your experience with our hotel did not meet your expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to improve upon your experience in the future.

8/10 Good

CYNTHIA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello CYNTHIA,Thank you for choosing to stay with us during your visit. We appreciate your positive rating and are glad to hear that you had a good experience at our hotel. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

mary

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello mary,Thank you for sharing your experience with us. We value all feedback and take it seriously. We apologize for any inconvenience caused during your stay. Our team continually strives to provide the best service possible, and we appreciate your input. Please feel free to contact our management team directly to discuss your concerns further.

6/10 Okay

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Wayne,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Jacqueline

Stayed 1 night in Oct 2023
Response from Manager on 22 Nov 2023
Hello Jacqueline,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience with us. We strive to provide excellent service and will continue to improve our breakfast options accordingly. We hope to welcome you back as our guest in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was exactly what I expected. Lower cost with no frills but quality stay.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello William,Thank you for your feedback! We're glad to hear that our hotel met your expectations with its affordable rates and comfortable accommodations. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Maria Luz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My kids enjoyed the pool and loved how warm the bed and no bed bugs.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Maria Luz,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service
Booked a king size suite. Was given two queens. Told because I booked thru a third party (Orbitz), king size suite not available.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Nancy,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like my stay the staff was rude
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Anita ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

G

Stayed 1 night in Sep 2023
Response from Manager on 14 Oct 2023
Hello G,Thank you for the perfect rating! We hope you had a fantastic stay with us.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad/not good
Other than letting breakfast run out at 8 a.m. and not replenishing the eggs and sausage and walking through cigarette butts where the desk men was smoking the stay was ok. The pool was nice but the jets were not working so it wasn't want we expected.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Dennis,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast as well as our pool. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Maureen

Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hello Maureen,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Scheylimyn

Travelled with family
Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Scheylimyn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Cecilia

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I travel a lot- we’re used to staying in hotels that are a bit run down. We don’t like dirty rooms, but we don’t expect them to be perfect by any means and are not people to complain. If the black mold wasn’t an issue in this room, we wouldn’t have complained about the piece of sausage on the floor, beer bottle, popcorn, hair in the bed, dirty sheets, and bad smell. That being said, this hotel was horrendous. We found significant amounts of black mold all over the bathroom. It was everywhere.The shower, the sink was completely filled with it, the towels had mold growing on them. It was not only disgusting, but a HUGE health risk. In case you are unfamiliar with the risks of exposure to black mold, here are a few: respiratory issues, infection, memory loss etc. Exposure to black mold is extremely dangerous. As soon as my husband and I noticed the mold, we brought the issue to the attention of the front desk employee. He obviously knew the risks associated with mold as he began profusely apologizing and was visibly worried. He first offered us a new room. My husband went to check on the room and found the same mold as well as I giant black footprint on the sheets. He then offered us a third room which also had the black mold in the bathroom. At this point it was after 3AM and we had nowhere else to go so we had to stay in the third room. We have been declined a refund and the hotel manger declined to speak about it. This place was absolutely horrid.
Response from Manager on 4 Sept 2023
Hello Cecilia, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Mohammed, fairfax

Travelled with family and small children
Disliked: Cleanliness, amenities
Smell of smoke was too strong even if it is a smoke free facility.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Mohammed,We appreciate the comments, especially with regards to your opinion of our facility. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Barb

Travelled with family
Beds were comfortable. Bottom surface inside tub was uneven, and with no grab bars inside the shower, I felt unsteady. Shower area needs updating.
Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello Barb, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

6/10 Okay

Jean

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Jean,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Good parking for our truck and trailer.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hi Kathleen,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 Okay

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 17 Aug 2023
Hello Andrew, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 13 Aug 2023
Hello Edward,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

FRANCINE

Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello FRANCINE,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

DEBORAH

Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello DEBORAH,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Okay

Margaret

Travelled with group
Liked: Property conditions & facilities
Our first impression of the property was that there was a car full of people loitering outside with others standing around it. We hadn't seen that anywhere else we stayed. When I went to check in, the clerk was eating something pungent at a table, finished it, and came to the desk. He reeked of the food. Otherwise checkin went fine. Our room was perfect except for the soaker tub, which was super slick and rounded up in the middle. The bed was comfortable and the black out blinds made the room really dark, which was great for sleeping. When I got up for breakfast the next morning there were no more eggs and there was no attendant in sight. There was no more milk and the selection was limited to sausage and waffles. We went to Hardees next door. The tiled hallway leading to the carpeted hallway was wet and slick because it had rained and people came and went, a couple of rugs had been placed but you had to watch your step. I would give this place an average rating and doubt I would stay again, we stayed other places for similar prices and had nicer accommodations.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Margaret, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Henry

Travelled with family
Disliked: Staff & service
Disappointed
We’ve made it a habit of staying at this hotel each time we come to Seville but not anymore. The room smelled horribly, the wheels on the luggage carrier were at various levels of wear, and the ice machine looked dirty and had a collection of what looked like bacteria collected in the pan on the bottom. The gentleman at the desk was less than helpful and would not give me a receipt for my stay. I will never stay there again after many years of my repeated visits. So sad.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Henry, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Manager on 9 Aug 2023
Hello David,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Timothy

Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Timothy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Pamela, Oneida

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overpowered by room incense. Window not locked, bathroom floor could have been cleaned better, get the built up dirt out of corners. Hair dryer falling off wall. Other then that. Staff nice and beds clean!
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Pamela, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. The room was clean and the staff was friendly. There is a bit of noise from the nearby highway but overall it was quiet and comfortable.
Stayed 2 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Jeremy,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our room. Please do consider us again on your next visit to the area.

4/10 Poor

Rebecca

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was filthy. And other patrons stated that there was a turd in the pool and the staff just added more chlorine, called it good. Hair in our shower, floors dirty even bedding did not seem fresh
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello Rebecca, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.