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Reviews of La Bertelière, The Originals Relais Rouen

4 out of 5
La Bertelière, The Originals Relais Rouen
1641 Avenue De Mesnil Gremichon, Saint-Martin-du-Vivier, Seine-Maritime

Reviews

8.4

Very good

Rating 10 - Excellent. 151 out of 381 reviews" "
Rating 8 - Good. 162 out of 381 reviews" "
Rating 6 - Okay. 49 out of 381 reviews" "
Rating 4 - Poor. 13 out of 381 reviews" "
Rating 2 - Terrible. 6 out of 381 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here passing through to Calais. Ideal stop off as near to the motorway. Dog friendly. The restaurant was lovely French cuisine. The room had a second door separating the bedroom from the entry door which cut down on hearing anyone in corridors which was a bonus to help my dog settle a lot easier. Would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
We had a very happy stay at this beautiful hotel. The staff, the service, the food and the room were all excellent. A great place with a convenient location for access to the A28 motorway.
Stayed 1 night in Nov 2023

10/10 Excellent

Julia, Huntingdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have French cuisine in a lovely restaurant.... it was my final night treat!
Stayed 1 night in Oct 2023

10/10 Excellent

John, Keighley

Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely excellent.
Superb rooms, thoughtfully with separate wc. Parking ample, even though we were towing a car on a trailer. Good bar and some outside seating. Restaurant looked good though we didn’t sample it.
Stayed 1 night in Aug 2023

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023

10/10 Excellent

Jayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff and efficient service. Fabulous Dining experience and also a great hotel for our dog. Will definitely return here later in the year.
Stayed 1 night in May 2023

10/10 Excellent

Carole

Stayed 1 night in Dec 2022
Response from Karine on 16 Dec 2022
Cher Client,Toute l'équipe de The Originals Relais La Bertelière, Rouen en Normandie, vous remercie de l'excellente note que vous nous avez attribué, et nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel lors d'un prochain déplacement dans la Région Rouennaise.Karine- Relation Clientèle

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Colin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no air conditioning in our room. The toilet room was a bit close. The beds and linen were very good. The restaurant was good a lovely tasting menu. Our dog was welcome and plenty of outside space to run. The best bit was location for the motorway to Calais.
Stayed 1 night in Aug 2022
Response from ads on 21 Aug 2022
Dear Guest,Thank you so much for sharing your experience of your stay at La Bertelière and we are glad you enjoyed your stay with us: we understand you came during a very unusually warm summer for Normandy and I wish we had known you had found your room to be too warm as we have air fans at the reception to lend until we renovate and install the airconditionning in our rooms in 2023. We hope to welcome you on another occasion with your dog at The Originals Relais La Bertelière and we thank you very much for the good grade you gave us.Sincerely. Karine-Guest Relation

10/10 Excellent

Vjekoslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stop
Lovely peaceful location, with plenty of safe parking near to exit for motorway. Excellent overnight stop. Dinner was good, but let down by raw baked apple, twice! Good service at reception and in restaurant .Good selection at breakfast. Would stop over again as it is a only 2 hours from Tunnel.
Stayed 1 night in Apr 2022

8/10 Good

Dean

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
Great check in, fast and efficient. I didnt eat here, i just went straight to sleep. Seemed a lovely hotel.
Stayed 1 night in Jan 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in quiet upmarket Rouen suburb not far off the autoroute. Typical mid-market French hotel, food fairly ordinary but good value. Good park to exercise our dog 10 mins walk away so would stay again for location
Stayed 1 night in Jul 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was warm on what was a very cold day. The service was very friendly and adhered to covid rules. Having stayed at this hotel several times before when travelling between Eurotunnel and south west France, would recommend, convenient for the motorway yet in quiet location with gardens.
Stayed 1 night in Jan 2021
Response from ad on 4 Feb 2021
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires. Au plaisir de vous recevoir à nouveau

10/10 Excellent

Donna T Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay!
Another fantastic stay at this hotel! We use it every year as a stopover en route to Calais. The staff are very helpful and pleasant and work very hard! The whole hotel is extremely clean and the restaurant is a joy! An added bonus is location-easy to find, quiet, great parking and so, so easy to get back on motorway to Calais. We will return!
Stayed 1 night in Sep 2020
Response from ad on 29 Sept 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Au plaisir de vous recevoir à nouveau

10/10 Excellent

DAR, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and quick dinner service; restaurant stays open late. Comfortable bed; fast wifi; great shower and kettle in room. Perfect for a pleasant and efficient pit stop.
Stayed 1 night in Aug 2020
Response from ad on 29 Sept 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Au plaisir de vous recevoir à nouveau

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip stopover enroute
Just perfect for us on our trip south. Lovely setting not far from N28 so easy on and off route and easy to find Evening meal was delicious
Stayed 1 night in Jul 2020
Response from ad on 29 Aug 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeward bound
just perfect place for us friendly staff, delicious evening meal very clean place felt very safe and socially distanced able to get up and off early morning ready for our ferry at Calais we will return
Stayed 1 night in Jul 2020
Response from ad on 29 Aug 2020
Merci d'avoir séjourné dans notre établissement. Au plaisir de vous recevoir.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from reception on 15 Mar 2020
Cher client, Au nom de toute l'équipe nous vous adressons nos remerciements pour votre commentaire. En espérant avoir le plaisir de vous accueillir de nouveau lors de votre prochain passage dans notre belle région. Excellente Journée La Réception

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duval
Great stop off with a restaurant to die for, and for the guys they have Duval....no more needs to be said.
Stayed 1 night in Feb 2020
Response from reception on 9 Feb 2020
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

6/10 Okay

Tina, Kent

Travelled with pets, Travelled with partner
Receptionist was wonderful, hotel and amenities tired but clean. We went for the Gastronomic menu expecting great things but was sadly disappointed. Everything tasted of Maggie stock cubes and we had eaten far better homemade food in a workmans cafe in Portugal the day before for €10 between us with drinks. Not €49 per headas in La Berteliere. However we had three dogs with us so grateful for any hotel that lets us stay! We just wont eat there next time....
Stayed 1 night in Jan 2020
Response from reception on 7 Jan 2020
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Reception

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve jill and dogs
We stayed just one night with our 2 large dogs. The hotel staff were freindly and welcoming to all of us. There was a large function that night but we never waited for anything. A great place to stay. Highly reccommended.
Stayed 1 night in Dec 2019
Response from reception on 10 Dec 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stop over for easy morning run to Chunnel.
generally very good rooms clean spacious and beds big & comfortable. Felt breakfast let it down slightly, wasn't enough attention to hot buffet running out and needing topped up.
Stayed 1 night in Oct 2019
Response from reception on 4 Nov 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Mr

Liked: Staff & service, room comfort
One night stay
Room clean a few cobwebs in bathroom the fridge wouldn’t open but reported to reception and she bought two bottles of water. Bed comfortable. Ate in restaurant which was a bit of a shambles owing to staff shortage. Food and wine was excellent when it arrived but we thought very expensive.
Stayed 1 night in Sep 2019
Response from reception on 5 Oct 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Antoinette

Liked: Staff & service, property conditions & facilities, room comfort
Excellent standard.
Lovely hotel, great staff, beautiful location. Would definitely recommend and book another stay. Restaurant excellent food and service.
Stayed 1 night in Sep 2019
Response from Reception on 24 Sept 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from La réception on 2 Oct 2019
Cher client, Au nom de toute l'équipe nous vous adressons nos remerciements pour votre commentaire. En espérant avoir le plaisir de vous accueillir de nouveau lors de votre prochain passage dans notre belle région. Excellente Journée

10/10 Excellent

b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY TYPE OF HOTEL
JUST WHAT I LIKE FROM A HOTEL. OUT OF TOWN. QUIET.COMFORTABLE BED. GOOD FOOD. GOOD SERVICE
Stayed 2 nights in Aug 2019
Response from reception on 1 Sept 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from reception on 29 Aug 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with lovely garden view. Large comfy bed and a bath. Lovely surroundings and peaceful location.
Stayed 1 night in Aug 2019
Response from reception on 6 Aug 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reception on 6 Aug 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Donna T Wilson

Stayed 1 night in Jul 2019
Response from Reception on 29 Jul 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Mr R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the job
Quiet location, v clean, fab food & drink with friendly and professional staff. Recommended.
Stayed 1 night in Jul 2019
Response from Frederic on 19 Jul 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
A real disappointment
The hotel was rated 4 stars and it was nice in the common areas, however the rooms were very dated, there was no air conditioning in an east facing room so it was stinking hot all the time and to add to that the beds were very soft and uncomfortable. Finally breakfast at 19 € per person is the most expensive we had seen for some time - unfortunately we would not recommend this hotel and would not stay there again! The photographer they got to take the hotel photos online is very good - they have made this hotel look far better than it is and definitely not 4 star!
Stayed 2 nights in Jul 2019
Response from reception on 11 Jul 2019
Dear client, We thank you for your comments and recommendations that are always a plus for our future customers and very pleasant for us. The hotel haven't got air conditionning in the room, that's true , and it's specify on the web site. We are sorry for this time and we hope to see you again in winter with the fireplace fro the breakfast. Have a nice day. Regards

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay would book again.
Stayed 1 night in Jun 2019
Response from reception on 11 Jul 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome & convenient overnight stay.
Decor etc has improved in rooms, super comfy beds. The restaurant is lovely as ever, could do with a few changes on menu after the years we have been staying, current chef is very good! All staff/patrons are pleasant & helpful, with good language skills. Very welcoming to small dogs. Quiet & secure location yet very near motorway. I’m sorry we will no longer take breakfast at €19 each, that’s a personal thing, after a lovely dinner we do not feel this is worthwhile, can’t eat that much ! But, if you are able to book a room including breakfast at an advantageous rate I probably would !
Stayed 1 night in Jun 2019
Response from reception on 6 Jul 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

6/10 Okay

Malcolm

Disliked: Cleanliness
Good restaurant but...
Excellent food in great main restaurant. Breakfast was not great. Room was fine but had not been thoroughly cleaned. Service was slow.
Stayed 1 night in Apr 2019
Response from Reception on 16 Apr 2019
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from reception on 14 Feb 2019
Cher client, Au nom de toute l'équipe nous vous adressons nos remerciements pour votre commentaire. En espérant avoir le plaisir de vous accueillir de nouveau lors de votre prochain passage dans notre belle région. Excellente Journée La Réception

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Réception on 13 Nov 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, friendly, helpful. Highly recommended.
We were delayed en route and did not reach the hotel until midnight. Reception had left our keys ready and the night receptionist got us into our room in less than 5 minutes. The hotel is beautifully appointed and warm. 5 minutes from the Autoroute. Although the breakfast looks dear at €20, we had a huge choice including freshly squeezed orange juice, hot and cold buffet and a wide selection of meats and cheese. The bedrooms are well furnished and the bed was enormous. In our room the bathroom and WC were separate - very useful. The staff were all incredibly friendly. Cannot recommend this hotel highly enough.
Stayed 1 night in Nov 2018
Response from Frédéric on 13 Nov 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Frederic on 12 Sept 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Reception on 9 Sept 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

6/10 Okay

V, Milton Keynes

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room ok. No air conditioning would've been an issue if the weather had been much hotter. Quiet area & good car park. Nobody serving in the bar at 7pm, despite waiting several minutes, so I had to ask at reception (even had to wait until someone arrived there), though the mojito was good when I finally received it & the canapés were a nice touch. Again a wait for any staff when I arrived at the restaurant, then a refusal to let me sit outside, despite the nice weather, resulting in the restaurant being very stuffy. The waiter did sit me at a decent table near the door, but then I was moved after I had already sat down because I was by myself! The decision was taken by a manager & the waiter was so embarrassed he then allowed me to sit outside. I've eaten in many places by myself and I can't remember the last time I was made to feel so unwelcome. I decided to treat myself to the €49 menu. The food was a bit disappointing & not worth the money (the scallops in the ceviche were gritty) - the last time I spent that much on dinner, it was in a 5* hotel in London and the food far better. However, because I was hungry & tired after a long drive that day, I ate it without bothering to complain. Breakfast entailed another wait for staff & even for a plate! Bacon thin, only frankfurter sausages, generally poor selection, with hot drinks only from a machine. Rack rate was €168 + €19 for breakfast. If I'd paid this, I'd have complained. At the £75 all in I paid, it was ok.
Stayed 1 night in Aug 2018
Response from frederic on 6 Sept 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Frédéric on 27 Aug 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Frédéric on 27 Aug 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
This was a nice hotel. The rooms were clean and quiet. It is sort of in the middle of a suburban area, so not really close to anything tourist-y. Nice courtyard. There is no game room, despite it being advertised in the lobby. The restaurant was rather expensive, but the food was very good.
Stayed 1 night in Jul 2018
Response from Mélanie on 19 Aug 2018
Dear Sir, Thank you for your feedback. We do have a pool table at the back of the hotel. Do not hesitate to ask the reception during your next stay, we would be glad to propose it to you. Kind regards

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Was an overnight stop on way back to Calais. Found the hotel no problem with the sat nav but was a bit of a way out of Rouen. Room was very nice & large with a very comfortable bed. Food in the restaurant was a bit over priced but was nice & the staff were friendly.
Stayed 1 night in Aug 2018
Response from Frédéric on 27 Aug 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

8/10 Good

Grazza, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel but a bit dated. No Room ac and very hot summer. Great restaurant and breakfast. Good value.
Stayed 1 night in Aug 2018
Response from Reception on 8 Aug 2018
Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards