Lunch and dinner served, French cuisine

Reviews of Hôtel Mercure Rouen Centre Champ-de-Mars

4 out of 5
Hôtel Mercure Rouen Centre Champ-de-Mars
12 bis Avenue Aristide Briand, Rouen, Seine-Maritime

Reviews

8.2

Very good

Rating 10 - Excellent. 166 out of 427 reviews" "
Rating 8 - Good. 169 out of 427 reviews" "
Rating 6 - Okay. 60 out of 427 reviews" "
Rating 4 - Poor. 23 out of 427 reviews" "
Rating 2 - Terrible. 9 out of 427 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff. Immediately upgraded us when our air conditioning did not work. Clean, modern rooms. Appreciated having on site parking.
Stayed 1 night in Sep 2023

4/10 Poor

Christine

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not our favorite;(
The location was great, parking on site was also Appreciated, & the staff were very friendly & the breakfast buffets was delicious. However, the cleanliness of our unit—the bathroom in particular, needed attention! The bathroom tile was moldy; the shower curtain was dirty. & full of mold & scum at the bottom; the mirror light did not work & was not fixed even when we told the front desk person about it twice.
Stayed 3 nights in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rouen stopover
It was a last minute decision to stay at the Mercure in Rouen. The directions were hard to follow. The parking lot was awful. The hotel lobby, staff, and room was very nice. We enjoyed the stay.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the outside appearance of this hotel, inside is of a very good quality.
Stayed 1 night in Sep 2023

2/10 Terrible

Helen

Stayed 1 night in Sep 2023

10/10 Excellent

D

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely dog-friendly hotel with parking
This is a good hotel and was great for our one-night stay. Large room and dog friendly. Unfortunately the window had clearly been left open so the carpet was very wet in places, but that's probably not the hotel's fault. The room service food was incredibly good and breakfast buffet was lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

Zoe

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient for the cathedral and old town. There is a good selection of bars and restaurants within 15 minutes walk. There are also good cheese, bread and charcuterie shops nearby (ask at reception for directions) and a large Intermarché. Good vfm if you don’t mind being slightly less than central. We have stayed here a couple of times.
Stayed 2 nights in Aug 2023

6/10 Okay

Matthew

Liked: Cleanliness
In a great position with parking on site. The room was small for a 4* hotel and the bathroom a bit tired. The staff were amiable enough but I found dinner a bizarre experience. The layout of the menu was at best strange, the wines on offer were limited and the food did not excite. Breakfast, however, was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay with welcoming staff, fantastic breakfast and a lovely room.
Stayed 1 night in Aug 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room w/comfy beds
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Hayk

Travelled with family
Liked: Amenities
Good location, friendly staff, good service
Stayed 2 nights in Aug 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Joshua

Stayed 1 night in Jul 2023

6/10 Okay

Wassim

It is ok
Stayed 1 night in Jun 2023

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in May 2023

8/10 Good

Clive

Stayed 1 night in May 2023

10/10 Excellent

Barbara L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standards - very reasonable cost
Clean & very comfortable. Back rooms have view from juliet balcony of a small park with large fountain. Kettle & supplies in room. Short on toiletries but I had what I needed. 4 nite stay included fab bkfst buffet.
Stayed 1 night in May 2023

8/10 Good

Terrilynn

Travelled with partner
Liked: Cleanliness, staff & service
If you’re planning on parking at the hotel. rent a small car.
Stayed 3 nights in Apr 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Close to all major attractions. Underground Parking was very difficult to navigate with mid-sized vehicle. We had 2 rooms, therefore had plenty of space.
Stayed 2 nights in Apr 2023

8/10 Good

Siu Yin Alithy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Laura

Stayed 1 night in Apr 2023

6/10 Okay

Evelyn de la

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property good very well located
Stayed 2 nights in Apr 2023

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
My husband fell in our room. I went to the front desk to ask for ice and explained why we needed it. I was curtly given a plastic bag of ice. No one at the front desk seemed concerned about the fall or asked if we needed other help.
Stayed 2 nights in Apr 2023

10/10 Excellent

Wai Cheong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Janusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
A very nice hotel, clean. The staff are kind and helpful.
Stayed 1 night in Oct 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Recently (and well) refurbished, this is a comfortable, well-located hotel on the edge of the city centre. The road system provides easy and fast access and the dedicated on-site parking means parking is always available.
Stayed 5 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with secured underground parking. Our “prestige” room was large. The hotel is nearby a city centre. We could communicate in English with the staff at the reception.
Stayed 2 nights in Sep 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel within an easy walk of the centre. Large Intermarché on the doorstep. Half an hour's walk from the station.
Stayed 4 nights in Aug 2022

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and comfy beds
Wonderfully large room with brilliant views over the next door park and fountain! Very convenient parking under the hotel. Modern decor and good quality bedding.
Stayed 1 night in Aug 2022

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Meg

Stayed 1 night in Aug 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good location 10 minute walk to cathedral. Parking is on site which is great but tight and reasonable.
Stayed 1 night in Jul 2022

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is pretty standard for Europe. Clean, somewhat stylish w basic services. My room was my favorite on this trip. It had a picture window that swung open all the way allowing for beautiful crisp air and a lovely view of the garden. Areas of improvement are: coffee in rooms is instant w a hot water pot. The entrance is for smokers and the garage dumps out far from the hotel leaving us to fight traffic to make our way back.
Stayed 1 night in Jun 2022

8/10 Good

stuart

Liked: Cleanliness, room comfort
Overnight in Rouen
Room good apart from grey towels Good location near to cathedral and other sites, also a lot of restaurants there, but 5-10 minute walk Told parking was 60c per hour, but somehow the barrier opened for free. Thought breakfast at Euro 19 was a bit steep, so went to Ibis next door for Euro 9 instead
Stayed 1 night in Jun 2022

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, no nonsense family hotel
Shame we had to pay for the parking. Otherwise, very helpful, clean and a comfortable stay.
Stayed 1 night in Jun 2022

8/10 Good

Elmaz, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. I loved having room to move and stretch, which is not common. The bathroom and shower were excellent. We were greeted by Audrey who took time to orient us, give recommendations and answer all questions. The location is away from the center/cathedral area, so we had a 15 minute walk to there but we liked the local neighborhood which was more locals and fewer tourists. The only point deduction was the bath towels were not replaced as well as some of the other amenities. We asked for refills when we found someone to help us. For long stays for more than one person, there is not much storage.More excellent stuff: beds, wifi and tv.
Stayed 6 nights in May 2022

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Very nice hotel near center of town. Parking I sit was convenient.
Stayed 1 night in May 2022

8/10 Good

Christopher

Stayed 1 night in Feb 2022

10/10 Excellent

Maxim, Moormerland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed hotel, clean, nice surroundings
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff where outstanding from the moment we arrived to the moment we left. Hotel is super clean. Bedroom ceiling needs redoing though.
Stayed 1 night in Jan 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location for a nice city, with underground parking. Beware, the parking entry ramp if you have a low profile car, and the parking bays are very small.
Stayed 1 night in Oct 2021
Response from The reception, on 9 Nov 2021
Dear Customer, Thank you very much for this feedback. Do not hesitate to come back and see us the next time you come to Rouen. Regards,

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Booked an overnight stop to break up the journey home after a holiday in France and very pleasantly surprised. Super easy to get to from the main route through Rouen. Stayed in a privilege room which seemed to have been very recently refurbished to a good standard, it also had the sofa bed around the coroner from the main bed which was a nice feature. Hotel was a 10 min walk to the interesting bits of the centre. Car park is tight esp with a big car and you have to pay extra (60 cents / hour) but no big deal really. Would defo stay again.
Stayed 1 night in Sep 2021
Response from The Reception, on 27 Oct 2021
Hello, We thank you for your comments. Your satisfaction remains our priority. All our Privilege rooms have a different decoration. Let yourself be tempted during your next stay on another style. We look forward to welcoming you back to the Mercure Rouen Champ de Mars. Regards, The Reception,

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Its a clean modern style hotel. It lacks soul and charm.
Stayed 1 night in Aug 2021
Response from La Réception on 10 Sept 2021
Good morning, Thanks for your feedbacks. We took well note of them. It'd be a pleasure to welcome you again at the Mercure Rouen Centre Champ de Mars Hotel. Best Regards

8/10 Good

Jeff

Good basic stop for journey.convient location for needs
Stayed 1 night in Aug 2020