Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from Sydney

Simple, clean hotel in a great location

Posted 29-Jun-2015
Pros: Location, cleanliness and AWESOME staff
Cons: It was incredibly difficult to find. do not rely on a satnav, you will have an hour of misery! Parking is ultra tight and difficult to not scratch car
Location: It's difficult to locate this hotel more centrally- literally facing the cathedral in the middle of the old town.
This is a typical Mercure- good location, solid 3 star facilities and no real frills to speak of. Great staff who genuinely want to help and were flawless in their service, there were clean rooms and good services (i.e. room service and bar). On the downside, its really difficult to find this place - really down small antiquated old roads with no directions. The decor is cheap and because it's an antiquated building, most of the rooms are rather small. All in all I recommend this place- good value, great staff and excellent location.
4 out of 5
for Everyone
by A verified traveller from Naples, FL

Perfect location

Posted 23-Jun-2015
Pros: Location, helpful staff
Cons: Room ventilation, hard beds
Location: Wonderful walking town, easy to get around. Take the little train which runs around the town
Cannot beat the location of this hotel, close to the cathedral. Room was small and the bed very hard, I slept on top of the comforter to cushion it a bit. It was quite warm outside and the AC had not yet been turned on in the hotel, so room was quite stuffy. The helpful reception staff came up to my room and opened the large angled window - but there were lots of pigeons right outside and I was concerned one might fly in. Happily they didn't but made a lot of noise.
4 out of 5
for Everyone
by A verified traveller

Great location

Posted 20-Jun-2015
Pros: Walking distance to most attractions.
Cons: Recommend local restaurants. Web searches time consuming.
Location: Close to cathedral and great shops.
Central location great for local attractions, but hard to find in one way complex in a car (satnav gave up twice !) Helpful staff, pity that there was no restaurant as most local venues catered for lunch time trade. However room service was good. Good secure parking.
4 out of 5
for Everyone
by A verified traveller

Stop off on way back from Le Mans

Posted 16-Jun-2015
Pros: Central location in Rouen
Cons: Make sure there is Port available to drink...!
Location: Excellent central Rouen location.
Being in central Rouen it is a pain to get to it - we have stayed there the past few years on the way back from Le Mans and have always ended up reaching it via a different way. A problem with Rouen not the hotel! Car park very tight especially for large vehicles. Forget getting anything high in there. Friendly staff on check in and rooms are excellent for the money. Close to amenities. Bar ran out of port though... but was the only downside.
3 out of 5
by A verified traveller from los angeles

Great location but lacking in character.

Posted 31-May-2015
Great location but a rather bland hotel especially considering its four star rating.
4 out of 5
for Everyone
by A verified traveller from Seattle

Nice hotel, excellent location

Posted 23-May-2015
Very nice hotel with underground parking in excellent location. Well deserve the rating. staff was great. Room comfortable and clean.
3 out of 5
by A verified traveller from g


Posted 17-May-2015
Moquettes sales. Ménage de la salle de bains approximatif (robinets non essayés carrelage sanitaire douteux),personnel non impliqué. Indigné d ' un 4M
3 out of 5
by A verified traveller

Mercur Hotel

Posted 06-May-2015
Pros: The staff
Cons: Needs major remodeling
Location: Very well located close to the center of the city
The room was small and the building quite old. I guess it's good for the price
4 out of 5
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 27-Mar-2015 on Hotels
3 out of 5
by A verified traveller from UK

Worst car park we have ever encountered

Posted 24-Mar-2015
Pros: Centre city location Staff were friendly and helpful
Cons: Rooms are tired Bathroom needs modernising Car Park!!!
Location: Good location for shopping, sight seeing and restaurants - La Couronne highly recommended
This hotel was almost impossible to locate by map or sat av - the hotel road signs need upgrading The entrance was challenging to say the least but trying to get a 4WD down to the parking spaces without damaging the wheels was not possible