Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from wigan

overnight stay en route

Posted 25-Jul-2015
Pros: its location very central for everything
Cons: having a large family car this hotels car park was the worst iv ever encounted and is the main reason i will not return
Location: just everything was at hand without a car this location is perfect the reason i would not recommend the car park
a nice hotel a great location but i will never return why ? the car park never again
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Overnight stop over and sight seeing.

Posted 13-Jul-2015
Pros: Modern relaxing interior, helpful bi-lingual staff.
Cons: Would be nice to be able to book parking in advance and more info on how to locate and get into the parking garage.
Location: Great location. All you need is within easy walking distance, especially the Cathedral.
Centrally placed for sight seeing and restaurants. Hotel parking was difficult to locate, and was full anyway. Found underground parking nearby, so not too much of a problem, except the 17 euros overnight parking charge. No hotel restaurant for dinner, but many restaurants within walking distance.
Comment from Hotel Management
22-Jul-2015 by CHRISTOPHE POMAREDE, Hotel Management
Dear guest, Thank you for sharing your experience on Expedia. We know that it is difficult to access to the hotel, and we are totally dependent of the council and we are sorry for that. For future guests, it would be easier if you write "Rue des Arsins" on your satnav. We can also guide you by phone, do not hesitate to call the hotel. As you said, the Mercure Rouen Centre Cathédrale benefit from a good location, in the historical center near to all the attractions and restaurants of the city. The staff and me wish you a very nice day and please, be sure that we would be pleased to welcome you again at the Mercure Rouen Centre Cathedrale. Best regards. C.POMAREDE General Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Simple, clean hotel in a great location

Posted 29-Jun-2015
Pros: Location, cleanliness and AWESOME staff
Cons: It was incredibly difficult to find. do not rely on a satnav, you will have an hour of misery! Parking is ultra tight and difficult to not scratch car
Location: It's difficult to locate this hotel more centrally- literally facing the cathedral in the middle of the old town.
This is a typical Mercure- good location, solid 3 star facilities and no real frills to speak of. Great staff who genuinely want to help and were flawless in their service, there were clean rooms and good services (i.e. room service and bar). On the downside, its really difficult to find this place - really down small antiquated old roads with no directions. The decor is cheap and because it's an antiquated building, most of the rooms are rather small. All in all I recommend this place- good value, great staff and excellent location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Naples, FL

Perfect location

Posted 23-Jun-2015
Pros: Location, helpful staff
Cons: Room ventilation, hard beds
Location: Wonderful walking town, easy to get around. Take the little train which runs around the town
Cannot beat the location of this hotel, close to the cathedral. Room was small and the bed very hard, I slept on top of the comforter to cushion it a bit. It was quite warm outside and the AC had not yet been turned on in the hotel, so room was quite stuffy. The helpful reception staff came up to my room and opened the large angled window - but there were lots of pigeons right outside and I was concerned one might fly in. Happily they didn't but made a lot of noise.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 20-Jun-2015
Pros: Walking distance to most attractions.
Cons: Recommend local restaurants. Web searches time consuming.
Location: Close to cathedral and great shops.
Central location great for local attractions, but hard to find in one way complex in a car (satnav gave up twice !) Helpful staff, pity that there was no restaurant as most local venues catered for lunch time trade. However room service was good. Good secure parking.
Comment from Hotel Management
22-Jul-2015 by CHRISTOPHE POMAREDE, Hotel Management
Dear guest, Thank you for sharing a comment on Expedia. We are glad to read that you enjoyed your stay in the Mercure Rouen Centre Cathédrale. According the hotel access, we know it can be difficult and we are sorry about that.We are completely dependent on the city council. We asked for more road sign but it seems impossible. So, the only solution we have found is to send a detailed map to guest or to guid you by phone until the hotel when you arrived in the city center. I will share your satisfaction to my staff and we hope to see you soon in our hotel. Best regards. C.POMAREDE GENERAL MANAGER
4 out of 5
Recommended
for Everyone
by A verified traveller

Stop off on way back from Le Mans

Posted 16-Jun-2015
Pros: Central location in Rouen
Cons: Make sure there is Port available to drink...!
Location: Excellent central Rouen location.
Being in central Rouen it is a pain to get to it - we have stayed there the past few years on the way back from Le Mans and have always ended up reaching it via a different way. A problem with Rouen not the hotel! Car park very tight especially for large vehicles. Forget getting anything high in there. Friendly staff on check in and rooms are excellent for the money. Close to amenities. Bar ran out of port though... but was the only downside.
3 out of 5
by A verified traveller from los angeles

Great location but lacking in character.

Posted 31-May-2015
Great location but a rather bland hotel especially considering its four star rating.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Nice hotel, excellent location

Posted 23-May-2015
Very nice hotel with underground parking in excellent location. Well deserve the rating. staff was great. Room comfortable and clean.
Comment from Hotel Management
23-Jul-2015 by CHRISTOPHE POMAREDE, Hotel Management
Dear guest, Thank you for sharing your experience. It is a pleasure to read that you enjoyed your stay and and I will share your satisfaction with my staff as soon as possible. As you said, the hotel is well located in the historical center of Rouen, near to the cathedral and the other touristic attractions. We hope to see you soon in the Mercure Rouen Centre Cathédrale. Best regards. C.POMAREDE General Manager
3 out of 5
by A verified traveller from g

Decevant

Posted 17-May-2015
Moquettes sales. Ménage de la salle de bains approximatif (robinets non essayés carrelage sanitaire douteux),personnel non impliqué. Indigné d ' un 4M
3 out of 5
by A verified traveller

Mercur Hotel

Posted 06-May-2015
Pros: The staff
Cons: Needs major remodeling
Location: Very well located close to the center of the city
The room was small and the building quite old. I guess it's good for the price