Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Canterbury, UK

Hotel in the heart of the city

Posted 27-Oct-2014
Tucked away among the narrow streets of Rouen we missed the hotel twice before finding it. Parking is provided and very useful. Inside is a modern hotel with friendly staff. We were lucky to get a top floor room and it was great to look over roof tops. Simple mod cons were provided, kettle, fridge, wifi, tv and was perfect for our one night stay. The cathedral is just two minutes from the hotel entrance and perfect to explore the narrow shopping streets. There's a boulangerie on the opposite corner that sells some very good bread if you wanted an alternative breakfast.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom mendoza

Bastante cómodo y bien ubicado

Posted 29-Sep-2014
Todo muy bien lo único malo es el estacionamiento que es casi inaccesible diminuto y en un sótano . El hotel esta cómodo y bien ubicado.
1 out of 5
Recommended
by Martinfrom Paris

I do not recommend

Posted 25-Sep-2014 on Hotels.com
First, it's impossible to find by GPS. It's in a very busy area and we went round and round trying to find it. Eventually we gave up and parked in a parking garage. Thankfully someone there walked us to the hotel. There we learned the hotel parking was full so we would have had to park in the garage anyway. We had booked a suite with cathedral view. The room was huge and right across from the side of the cathedral. We had lots of windows, all dirty and only one would open. The room was hot and smelled musty. There was a fan plugged in when we got there so someone on staff already knew it was needed. When we asked about the air conditioning, no one was available to fix it. They offered to move us to a room with twin beds and then into another suite the next day. We didn't want to have to move twice so made the best of it. Next day, I called the desk, asked about the move, and was told anytime between 1:30 and 4:30. We got back to the hotel at 4. We were told we were too late that we were supposed to be back by 2:30. When we protested, they said if we ran up to our room right then and brought all our luggage down to the lobby we could have the new room. Finally they listened to reason and let us just move our luggage into the new room. Terrible customer service for us and what is worse is that they were putting someone else in the hot, smelly room. The new room was smaller but it smelled fine and was cooler. We are on a long trip and have stayed in 9 properties before this one. This one was one of the most expensive. So not worth it. Would not recommend.
3 out of 5
Recommended
by Marafrom SJP

Posted 24-Sep-2014 on Hotels.com
Deixou a desejar,p um hotel 4estrelas.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Amsterdam

goede ligging

Posted 21-Sep-2014
Pros: goede kwaliteit, lekker ontbijt
Cons: ga zo door
Location: prima in het centrum
goed om terug te komen. Lekker centraal gelegen. Goed personeel
5 out of 5
Recommended
for Families
by Ole Skovfrom Danmark

Perfekt beliggenhed

Posted 19-Sep-2014 on Hotels.com
Perfekt beliggenhed - man skal dog være opmærksom på de ensrettede gader, hvis man kommer i bil. Vores gps var lige opdateret, men vi havde stadig lidt svært ved at finde ind til hotellet den første aften. Kig godt på kortet, hvor de ensrettede gader er angivet.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 19-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Zealand

Excellent location in city centre

Posted 18-Sep-2014
Pros: Location!
Location: Right next to Cathedral in centre of town
Loverly old hotel presented well. In absolute city centre by cathedral.
5 out of 5
Recommended
by A verified travellerfrom Bruxelles

Lits super confortables

Posted 16-Sep-2014 on Hotels.com
Literie exceptionnelle, très bel hôtel en général
2 out of 5
by A verified traveller

LOCATION IS GREAT - RIGHT DOWN TOWN

Posted 01-Sep-2014
Pros: LOCATION
NO WASH CLOTHS FOR 3 DAYS STAY BREAKFAST WAS $17 EURO FOR A BUFFET EQUAL TO HOLIDAY INN EXPRESS PARKING IN THE BASEMENT IS SUITABLE ONLY FOR SMART CARS OR VERY SMALL CARS. MUST DRIVE DOWN ONE CAR WIDE ALLEYS TO GET TO MOTEL