Indoor pool

Reviews of Hotel de Bourgtheroulde, Autograph Collection

5 out of 5
Hotel de Bourgtheroulde, Autograph Collection
15 Place de la Pucelle, Rouen, Seine-Maritime

Reviews

9.2

Wonderful

Rating 10 - Excellent. 483 out of 705 reviews" "
Rating 8 - Good. 152 out of 705 reviews" "
Rating 6 - Okay. 41 out of 705 reviews" "
Rating 4 - Poor. 19 out of 705 reviews" "
Rating 2 - Terrible. 10 out of 705 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Borg

Stayed 1 night in Dec 2023
Response from Léopoldine Jay, Guest relations on 2 Jan 2024
Dear Borg, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Léopoldine Jay, Guest relations on 19 Dec 2023
Cher Marc,Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction had just started on their courtyard and we were unable to walk through the front door. We had to go around to the side.
Response from Léopoldine Jay, Guest Relations on 13 Feb 2024
Dear Nina, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Yassin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Léopoldine Jay, Guest relations on 2 Nov 2023
Cher Yassin, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Léopoldine Jay, Guest relations on 18 Oct 2023
Dear Michael,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Léopoldine Jay, Guest relations on 18 Oct 2023
Chère Deborah,Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond the nice old entrance and prime location is a two-star experience. I'm not a demanding guest, but there was a long list of issues during my stay, including: ROOM RESERVATION: I booked a modern-looking room with a "view" and was taken to a dumpy, traditional-looking room with no view at all. The room had just one window: a narrow foot-tall horizontal one about 8 feet off the floor through which you could see nothing. When I informed reception of the mixup, they said there was nothing they could do and offered me free breakfast, which I had already been told was free to me. PARKING: The hotel advertises "valet" parking, which you access by pulling up to a retractable barrier along a narrow one-lane road in the city center. When I arrived (not long after checkin time) the parking attendant was on a smoke break. I ended up causing a minor traffic jam for 5-10 minutes until someone else behind me (either a hotel employee or guest) got our of their car and badged me into the lot. MAINTENANCE: The room's bathroom had a bucket under the sink that collected loud drips. The shower only got lukewarm, not hot. The kettle for coffee/tea was in the closet and had no obvious wall plug, so I used it in the bathroom. It seemed quite old (you had to hold down the boil switch or it wouldn't work). We couldn't figure out how to turn off the bedside lamps, so had to unplug them at night. And the sheets had a stain. Find somewhere better!
Response from Léopoldine Jay, Guest relations on 12 Oct 2023
Dear Steven, Thank you for sharing this comment, I am sorry to read these few lines. This is not worthy of the experience we offer our guests. The sole objective of your team at the Hotel de Bourgtheroulde is your complete satisfaction. May I invite you to contact me so that we can discuss the subject together? Your feedback allows us to constantly evolve, and I thank you for that. I remain at your entire disposal, Sincerely,

6/10 Okay

Victoria

Stayed 1 night in Oct 2023
Response from Léopoldine Jay, Guest relations on 29 Oct 2023
Dear Victoria, Thank you for taking the time to share your comments with us.What a pleasure to read that your experience was positive! Our first mission is to offer you flawless hospitality, comfort at all times in a clean and welcoming environment! Do you have any suggestions for improving your experience ? For our brand, all scores below 4 are negatives ! I look forward to welcoming you back soon,Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel and Staff
Amazing hotel and staff. Rouen great city to visit and the hotel staff is extremely helpful.
Stayed 5 nights in Sep 2023
Response from Léopoldine Jay, Guest relations on 5 Oct 2023
Dear MichaelThank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

8/10 Good

Barry

This really should be a 4 star hotel, at over 300€ per night, one expects larger rooms, and better amenities in the room. The building is wonderful, lobby and paintings are great, valet service was good, the breakfast not that great!
Stayed 2 nights in Sep 2023
Response from Léopoldine Jay, Guest relations on 4 Oct 2023
Dear Barry, Thank you for taking the time to let us know about your experience during your stay with us. It is through your feedback that we are able to improve our customers' experience.I see that all our ratings are extremely low. Could you tell me more?If you wish, you can contact me on my direct line by asking for Léopoldine at reception. We pay particular attention to customer feedback and have passed on all your comments to our department heads.We would be delighted to welcome you back so that you can see for yourself our commitment to quality and customer satisfaction. Please do not hesitate to contact me personally.

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Léopoldine Jay, Guest relations on 30 Sept 2023
Chère Lisa, Merci à vous pour ce beau retour !Nous vous attendons bientôt pour une nouvelle parenthèse historique de bien-être, de confort et d'hospitalité !Bien sincèrement,

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from Léopoldine Jay, Guest relations on 30 Sept 2023
Dear Michael,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, friendly professional staff.
Stayed 1 night in Sep 2023
Response from Léopoldine Jay, Guest relations on 21 Sept 2023
Dear James, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely helpful and friendly; the room was spacious, attractive and had a comfortable bed and a nice bathroom; there was music on Friday and Saturday night in the entry courtyard; the breakfast was delicious with a nice variety. Elegant, historic, lovely…
Stayed 6 nights in Sep 2023
Response from Léopoldine Jay, Guest relations on 18 Sept 2023
Dear Susan, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from Léopoldine Jay, Guest relations on 18 Sept 2023
Dear Kelly, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Robert, Ciudad Juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in all aspects. Totally recommend it.
Stayed 1 night in Sep 2023
Response from Léopoldine Jay, Guest relations on 8 Sept 2023
Dear Robert,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I just can't believe this hotel manage to get a 5 star status. I went to the toilet next to the lounge area. 3 cuticles did not have any toilet papers so I had to use toilet paper from disabled persons' toilet. There is no hand wash area inside the women's toilet so you will have to get out from there and go the common wash area. Only one place you can wash your hand inside the women's toilet was again, disabled person's cubicle and there was no soap. One of the cubicle had some poo running over the toilet and it was just too gross to even take a picture to complain. How on earth 5 star hotel run the property this terribly? I was just so disgusted by the scene and very offended that this is a so called 5 star hotel. Again, the hotel does not reserve any restaurant table for a staying guest.
Stayed 1 night in Aug 2023
Response from Léopoldine Jay, Guest relations on 29 Aug 2023
Dear guest, First of all, I would like to thank you for taking the time to share your experience with us. We do our utmost every day to satisfy our customers' requirements and your feedback is essential to us.I am also deeply sorry to read that your experience at L'Hôtel de Bourgtheroulde did not live up to your expectations, and I thank you for telling us about it. What you describe is totally abnormal and not representative of our standards. I would like to express my dismay. We pay particular attention to our customers' feedback and have passed on all your comments to our department heads.We would be delighted to welcome you back so that you can see for yourself our commitment to quality and customer satisfaction. Please do not hesitate to contact me personally.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Léopoldine Jay, Guest relations on 27 Aug 2023
Dear James,Thank you for taking the time to share your recent experience with us.On behalf of the entire hotel team, I would like to thank you for giving us these this goods rates !It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation!Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Rachael

Stayed 2 nights in Aug 2023
Response from Léopoldine Jay, Guest relations on 27 Aug 2023
Dear Rachael,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Stuart

Stayed 1 night in Aug 2023
Response from Léopoldine Jay, Guest relations on 21 Aug 2023
Dear Stuart, Thank you so much for taking the time to make this beautiful review ! We could not be more proud, our first mission is to provide you with flawless hospitality with the highest professionalism , comfort at all times in a clean and welcoming environment in the heart of our wonderful city! The recognition you send us is the greatest gift we can receive !I hope to welcome you again soon,

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Léopoldine Jay, Guest relations on 5 Aug 2023
Dear Yang, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to everything in Rouen. Oversized room, impressive pool, helpful staff
Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 2 Aug 2023
Dear William,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,Léopoldine Jay,Guest relations

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay at affordable price!
Amazing hotel in a historic building. Lovely room. Great Restaurant Large spa. Centrally situated in Rouen.
Stayed 2 nights in Jul 2023
Response from Ilionah - Front office Manager on 30 Jul 2023
Dear Alex, I would like to thank you for sharing this feedback with us. It's a pleasure to read that you spent your stay as expected. It will be a pleasure to welcome you again in your hotel.Have a beautiful day,Best regards,

10/10 Excellent

Olivier

Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 25 Jul 2023
Cher Olivier, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Tim

Stayed 2 nights in Jul 2023
Response from Léopoldine Jay, Guest relations on 19 Jul 2023
Cher Tim, Merci à vous pour ce beau retour !Nous vous attendons bientôt pour une nouvelle parenthèse historique de bien-être, de confort et d'hospitalité !Bien sincèrement,

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à redire
Très bon séjour dans cet hôtel. Personnel sympathique. Chambre spacieuse, lit confortable. Grande piscine et spa très agréable.
Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 19 Jul 2023
Chère Adeline,Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Shane

Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 19 Jul 2023
Dear Shane, Merci à vous pour ce beau retour !Nous vous attendons bientôt pour une nouvelle parenthèse historique de bien-être, de confort et d'hospitalité !Bien sincèrement,

10/10 Excellent

Jussi

Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 13 Jul 2023
Dear Jussi, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Flemming

Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 13 Jul 2023
Dear Sir Flemming,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Farzan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!! The hotel was beautiful and very clean Absolutely loved everything!!
Stayed 6 nights in Jun 2023
Response from Léopoldine Jay, Guest relations on 6 Jul 2023
Dear Farzan, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Léopoldine Jay, Guest relations on 6 Jul 2023
Dear Eric, Thank you for taking the time to share your recent experience with us.On behalf of the entire hotel team, I would like to thank you for giving us these 5/5! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely,

8/10 Good

Fiona

Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 6 Jul 2023
Dear Fiona, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Anne, riverdale

Stayed 1 night in Jul 2023
Response from Léopoldine Jay, Guest relations on 25 Jul 2023
Chère Anne, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

8/10 Good

S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Step back in time ... To 1985!!!
Stayed for 3 nights in Room 405. Very basic rooms with dated decor that reflected the rest of the hotel: its like stepping back to 1985! Staff were lovely, but honestly the outside of the hotel is at complete odds with the revolting red and black interior: a major overhaul is needed to brinv this in line to anything like the 5 star rating its been given
Stayed 3 nights in Jun 2023
Response from Léopoldine Jay, Guest relations on 4 Jul 2023
Dear Guest,Thank you very much for giving us your feedbacks. We pay particular attention to our customers' feedback and have passed on your full comments to our department heads. We would be delighted to welcome you back so that you can see our commitment to quality and customer satisfaction. Please do not hesitate to contact me personally.

10/10 Excellent

charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem downtown Rouen. Super professional team, an absolute must!
Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 27 Jun 2023
Dear Charles,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon !

10/10 Excellent

Hironori

Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 27 Jun 2023
Dear Hironori,Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Erica

Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 27 Jun 2023
Dear Erica, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

RUSSELL

Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 27 Jun 2023
Dear Russel, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,Léopoldine Jay,Guest relations

10/10 Excellent

Marie Paule

Stayed 1 night in Jun 2023
Response from Léopoldine Jay, Guest relations on 13 Jun 2023
Chère Marie Paule, Merci à vous pour ce beau retour !Nous vous attendons bientôt pour une nouvelle parenthèse historique de bien-être, de confort et d'hospitalité !Bien sincèrement,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy to stay in this hotel again when in Rouen. The staff were friendly and helpful, the courtyard was a lovely place to relax with a book and a drink. The spa and swimming pool were a bonus.
Stayed 3 nights in Jun 2023
Response from Léopoldine Jay, Guest relations on 9 Jun 2023
Dear John, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Léopoldine Jay, Guest relations on 3 Jun 2023
Cher Fred, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

8/10 Good

Sharma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel amd spa
Stayed 3 nights in May 2023
Response from Léopoldine Jay, Guest relations on 3 Jun 2023
Dear Sharma, Thank you for taking the time to give us this feedback.What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

4/10 Poor

Éric

Stayed 1 night in May 2023
Response from Léopoldine Jay, Guest relations on 30 May 2023
Cher Eric, Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour chez nous. C'est grâce à vos retours que nous sommes en mesure d'améliorer l'expérience de nos clients.Je vois que toutes nos notes sont extrêmement basses. Pourriez-vous m'en dire plus ?Si vous le souhaitez vous pouvez me contacter en appelant la réception et en demandant Léopoldine.Nous donnons une attention particulière au retour de nos clients et avons remonté l'intégralité de votre ressenti aux chefs de services.Nous serons ravis de vous accueillir de nouveau pour que vous puissiez remarquer notre engagement en termes de qualité et de suivi de la satisfaction de notre clientèle. N'hésitez pas à me contacter personnellement.Sincèrement,

8/10 Good

benoit

Stayed 1 night in May 2023
Response from Léopoldine Jay, Guest relations on 27 May 2023
Cher Benoit, Merci à vous pour ce beau retour !Nous vous attendons bientôt pour une nouvelle parenthèse historique de bien-être, de confort et d'hospitalité !Bien sincèrement,

6/10 Okay

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Poor communication from staff made access to property very difficult.
Stayed 1 night in May 2023
Response from Léopoldine Jay, Guest relations on 25 May 2023
Dear Joseph,Thank you for taking the time to tell us about your experience during your stay with us. It is through your feedback that we are able to improve the experience of our guests.We always send an email summarizing the services and access to our hotel to help you before and during your stay. I'm sorry to see that this one must have gotten lost. Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon,

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sejours
Tres bon séjours l accueil, la disponibilité du personne et la politesse etait toujours la, les soins tres tres bien exécuté la piscine et sauna hammam tres propre,le petit déjeuner tres copieux le restaurant etait tres bon aussi le seul points et que nous avons manger 2 soir de suite au restaurant et la carte etait la meme sur le plat du jours mais sinon un tres bon sejours a refaire vite
Stayed 2 nights in May 2023
Response from Léopoldine Jay, Guest relations on 25 May 2023
Chère Christelle, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,Bien sincèrement,

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Léopoldine Jay, Guest relations on 12 May 2023
Cher Alexandre,Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Elodie

Stayed 1 night in May 2023
Response from Léopoldine Jay, Guest relations on 11 May 2023
Chère Elodie, Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux séjour dans un des plus beaux batiments de la ville de Rouen. Le personnel est fabuleux et très à l'écoute
Stayed 3 nights in May 2023
Response from Léopoldine Jay, Guest relations on 6 May 2023
Cher Alexandre,Merci d'avoir pris le temps de nous faire part de votre expérience.Quel plaisir de lire que votre expérience a été très positive ! Notre première mission est de vous offrir une hospitalité sans faille, un confort de tous les instants dans un environnement propre et accueillant et cela au cœur de notre merveilleuse ville! J'espère avoir le plaisir de vous accueillir à nouveau prochainement,

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place in a nice town
A lovely hotel in an historic town. The big courtyard in the center which has a nice bar is a great place to chill. Service staff was top notch!
Stayed 2 nights in Mar 2023
Response from Ilionah - Front office manager on 2 May 2023
Dear Matthew,Firstable, I would like to thank you for that feedback that I already shared with the team of the hotel.Then, I'm glad to read that your stay was as expected ! We all look forward to welcome you again,Best regards