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Reviews of Domaine Le Clos des Fontaines

3 out of 5
Domaine Le Clos des Fontaines
191, Rue des Fontaines, Jumièges, Seine-maritime

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 184 reviews" "
Rating 8 - Good. 54 out of 184 reviews" "
Rating 6 - Okay. 15 out of 184 reviews" "
Rating 4 - Poor. 10 out of 184 reviews" "
Rating 2 - Terrible. 1 out of 184 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay, nice location
Easy check in, quaint hotel setting, staff were accommodating although we had to go back to reception and ask for the WIFI pass word as we were not told were the fact sheet was
Stayed 1 night in Oct 2023
Response from Sophie on 15 Oct 2023
Dear SirThank you for taking the time to lets us a feedback.your stay is feeling good, we're happy.Hopping seeing you for next time.Best regards

10/10 Excellent

David, Tonbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small hotel has a unique layout in four separate traditional Normandy buildings situated in a small, grassy park. The staff were very helpful. The dining options in Jumieges which were all 3 minutes walk away suit every palate and price point. We especially recommend La Petite Flamme and l'Auberge des Ruines for fine cuisine and a superb wine list and cheese board.
Stayed 4 nights in Aug 2023
Response from Emilie B - Owner on 28 Sept 2023
Dear David, thank you for the great feedback on our place and Jumièges in general. We're indeed located in a beautiful area, full of great dining options and historical sites to visit. We hope to have the pleasure to welcoming you again in the future. Best regards.

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
Lovely location and very nice room given for our second night when we were moved rooms. However first room had a grubby bathroom and boiler fumes came into our room at night due to the boiler room chimney being in line with our open window. Tried to sort refund for first night but this was refused
Stayed 2 nights in Jul 2023
Response from Emilie B - Owner - on 14 Aug 2023
Dear Ms Barrow, thank you for your review. We're sorry to hear about the issue during your stay. You made a booking through Expedia/Hotels.com and made the payment in full for a non refundable, non cancellable stay. Our director, offered to move you in a different room category (superior suite) with no add cost when she heard of the boiler issue. You accepted and enjoyed your 2nd night away from the issue from the boiler room (which does not make fumes as a hotel we are bound by the law to have it checked and fully functionnal). As you booked through Hotels.com, the breakfast was not inc, which you were aware off when you received the booking confirmation, it's the same with local tax. We tried to invited you to contact the agency or go on the website where you made the booking to sort out the payment issue. But bearing in mind that we have allocated a different room upon your arrival if you did not feel confortable in the room we gave you. We already made a commercial around 150 euros when you refused to settle your extras and were to leave the hotel without paying. This is equivalant to the price of the room you paid.Also, you mention that we did not agree for a refund of the 1st night, which is correct because we offered for you to amend your booking for 1 night instead of 2 and we would have refunded the 2nd night as promised.Any further information or request, please do nto hesitate to contact me personally.

10/10 Excellent

Coskun

Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 1 night in May 2022

6/10 Okay

Kim

Stayed 1 night in May 2022

4/10 Poor

S

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! My son wants to come back next year, as do I. Swimming pool a pleasure. Good value. very pleasant and helpful staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Quiet hotel with all options you could ask for. Very friendly and attentive staff. Great location for cycling. We had a somewhat smaller room that didn't have a nice view but we only stayed two not. For longer stays I'd recommend upgrading to a room with a patio. It'll be worth it if the weather is good.
Stayed 2 nights in Sep 2020
Response from Le Clos des Fontaines on 4 Nov 2020
Thank you for your feedback, it is well appreciated. We look forward to welcoming you again.

6/10 Okay

Ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay experience but would not worth it
Overall not a bad experience, probably not worth the time or money I would say. The area around the pool is very small, limited to 10 people we were told due to covid and for one hour, though people would stay for more than one hour without being told to leave. So not very convenient, plus you have to pay for access to the steam room/sauna/jacuzzi i dont see why. You normally pay for spa treatments, not to use a sauna. Makes little sense. I would not go back there, nothing to write home about.
Stayed 2 nights in Aug 2020
Response from Le Clos des Fontaines on 22 Sept 2020
Thank you for taking the time to leave us a review. In this current situation we have to take safety measures for our staff and customers, we're sorry you did not manage to get more pool time and the Spa is a separate service, which is why there is a fee for it. We're always trying to improve and we'll take your comments onboard. Once again thank you for choosing us.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful gem of a hotel.
Great property under new ownership in difficult times. Would certainly return as it's a great location for weekends away, only 2.5 hours drive from Calais. Great, walkable local restaurants, so don't worry about hotel being only B+B. Would like to see better mattresses coming as part of new owner's improvements. Worth paying extra for larger family rooms on Ground Floor as they have a small terrace.
Stayed 1 night in Aug 2020
Response from Le Clos des Fontaines on 22 Sept 2020
Thank you for your feedback. We appreciate your enjoyed your stay with us and looking to improve ourselves as you said, as we are now under new ownership. Thanks again and looking forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room better if there was a restaurant
Stayed 1 night in Jun 2020
Response from Le Clos des Fontaines on 21 Jul 2020
Thank you for your comment, we have few good restaurants around in Jumièges and Duclair for all our customers. We take your comment onboard, for the future Looking forward to welcoming you again in the future

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love!
Beautiful hotel and friendly staff!!
Stayed 1 night in Feb 2020
Response from c on 20 Feb 2020
Thanks a lot for your comments.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice in a beautiful village outside Roeun.Easy drive to town albeit 25 to 30 minutes. Also good spot for day trip by car to Normandy Beaches. The staff was very friendly and recommended a charming restaurant for dinner within walking distance. Very clean and comfortable bed. Our bed was upstairs in a nice loft however toilet is downstairs which may not appeal to older couples. I would stay there again !
Stayed 2 nights in Sep 2019

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
It was a lovely one night stay where the room was clean and tidy. Had all that we needed and a great little terrace too. The pool was lovely as was the breakfast with an all round great service. Would definitely recommend.
Stayed 1 night in Aug 2019

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful hotel in a great location
A delightful hotel with some great facilities. Staff are really friendly and helpful. Beautiful location close to the abbey
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Emmalyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We got a chance to stay in the Fez room and we were pleasantly surprised by the nice moroccan themed interior. The room was large and clean with a Jacuzzi. We loved that there was a small terrace that was available for us to relax. We had a good sleep. They were very accommodating and we had an enjoyable time at the hotel. The breakfast spread was great and we were always warmly greeted.
Stayed 2 nights in Jun 2019

8/10 Good

Gert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort and class at the boarders of the Seine
nice and quiet hotel, very tasty breakfast and comfortable spacious rooms. beautiful surroundings
Stayed 2 nights in May 2019

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a quaint hotel in a beautiful setting.
I loved the quiet peaceful location. The staff was exceedingly accommodating, my room was comfortable, the hot water in the shower was ample and had excellent pressure and the breakfast was lovely.
Stayed 1 night in Apr 2019

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Seán

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quaint hotel with friendly owners.
Hotel was somewhat overpriced in my opinion and I feel for the £200 a night they could have thrown in breakfast as well. Horrible showers that don't hold themselves up and end up soaking the entire bathroom.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel - Idyllic surroundings
Excellent accommodation. The staff were very friendly. The best way to experience the villages and rural France. The crossings of the River Seine were amazing. Highly recommend this hotel.
Stayed 4 nights in Aug 2018

10/10 Excellent

David, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in country for relaxation. Very nice!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous room - beautifully and exquisitely decorated (although the lack of ensuite door - just a screen - bothered my husband!). Slight negative was the lack of facility for making a coffee in the room, but there was a mini bar, if wanted. Overnight stopover only so didn't see much of locality. No restaurant in the hotel but some eateries were close by.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Deb, Boston USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with gorgeous garden and pool
Walkable to Jumièges Abbey and restaurants. Beautiful breakfast room and many tasty breakfast choices. Staff was warm and helpful.
Stayed 2 nights in May 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel in lovely grounds, I will definitely be back.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bijoux hotel in a beautiful area of Normandy
The room was spacious and comfortable, the staff welcoming and friendly, the pool looked lovely although I didn't have time to use it. My only criticism was that there wasn't a proper shower cubicle and the water went all over the bathroom floor and didn't dry or drain away which was unpleasant when I wanted to use the bathroom subsequently
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Lovely hotel in a picturesque setting. Nice pool and spa. Rooms beautifully decorated and very comfortable

6/10 Okay

kevin, uk

Disliked: Staff & service, property conditions & facilities
could be so good
Situation and location good. Room was nice although no door on the toilet ! No restaurant in a hotel ! Difficult to find staff. In fact we sat in the lounge for over 30mins wanting to order bottle of wine. Only had three wines- Red, Rose,White (is this France we enquired !

8/10 Good

Sunny, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful, quiet location.
Wish we had more time to enjoy the spa facilities. This was away from nearby Rouen. And restaurant choices are a bit limited.

10/10 Excellent

Alan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Jumieges.
We stayed for two nights, visiting the Abbey, walking around the area and eating in local restaurants in the evening. It's a pleasant rural area, the Abbey ruin is imposing.

4/10 Poor

Geraldine, England

Liked: Cleanliness
Disliked: Property conditions & facilities
pretty country location
Situated in a very pleasant area of the Lower Seine Valley in an old orchard. It was built in 2005 but seemed not to have had any maintenance done since. The toilet flush had a problem which the receptionist knew about but did nothing. The bathroom was a wet room with a very uneven pebble floor which resulted in puddles of water everywhere. The washbasin was also cracked.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Overpriced and not what I thought I had booked
Very disappointed, I had booked a junior suite and got a poky small room. We only had one pillow each which was soft. There were hardly any restaurants open. This hotel is not suitable for families. I took my son to the spa for a steam and swim to be confronted by a couple naked in the sauna. This hotel should not let families stay here.

4/10 Poor

Jason, Leeds, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very rude manager!
The hotel itself was very beautiful and room was lovely. It has nice swimming pool and spa, also sauna which was nice. My room was supposed to have free wifi which was the main reason of my booking as I needed it for my work as I work for myself. The wifi did not work, so I went to the receptionist to ask her to look into it. She did look into it but she could not do much so she went to her manager. The manager did not really bother to do anything about it, I went to receptionist again in the next morning to inform her that wifi did not work at all. The manager was surprising so rude, she did not even apologise for this or offered something to make up for this. As it is an expensive hotel, I expected that they would try something. The manager was so rude and had bad attitude toward me. She was also quite aggressive as well which shocked me, I decided that I would not pay extra for breakfast and left a bit early. Very disappointed despite how beautiful the hotel is and the village is lovely as well.

4/10 Poor

TheQuiet woman , Brighton

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overnight stay en route to calais
When we arrived we were acknowledged rather than welcomed but we weren't checked in ie. confirmation of T&Cs and check out times, etc. We were told breakfast was in the lounge from 7.30am. Unfortunately we didn't realise breakfast wasn't included, in our bill,which led to difficulties on check-out. On being taken to our room we were asked fairly curtly to keep the noise down as our next door neighbours were an elderly couple. Our 5yr old son and 9yr old daughter were excited at being in the hotel but were not making a racket. So not really child friendly then...! The management clearly didn't have the wit to check a young family into a room away from guests who object to a bit of regular hotel noise and traffic - instead we were made to feel like we weren't welcome! Then came check out: we were asked to pay for breakfast, which at €50 euros for two adults and 2 small children was a shock, especially as we thought it was included and there was no price information on the table or in our room. As we hadn't been checked-in properly I suggested we split the difference. The young manager was unhappy about this reiterating we'd all had b'fast - despite the fact my son had only had a glass of milk and tiny pastry and my partner had only had a pot of tea. the manager finally agreed to splitting the bill but it was a very uncomfortable conversation. FYI - You can't eat dinner in the hotel, there's no tea and coffee in the room., just a small fridge with mini-bar contents.

8/10 Good

collins, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very quiet and clean but a shame it doesn't have a restaurant. We got lost trying to find the restaurant, however we still had a great stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Very comfortable hotel in the middle of a pretty village with excellent restaurants nearby

8/10 Good

Rosieb123, Cardiff, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very French hotel in lovely historic location
Lovely hotel but our stay was marred by teenagers using the pool until 4AM. There seemed to be no hotel management to stop them. The room and facilities were comfortable and clean. The TV could only be used for French channels. The breakfast was good, but at 15 euros a bit over priced. There was no restaurant in the evening (Saturday).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bikerbabe09, Chesterfield UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pool close to the Seine.
Ideal stopover on our way from the Loire towards the pas de Calais area. Good location with excellent customer service. Comfortable room with Japanese themed decor. Outdoor pool was warm and great after our journey followed by a drink and nuts by the poolside. Towels and bathrobes provided for use by the pool. All toiletries including manicure and vanity kit provided. Within 15/20 mins walk to a fantastic restaurant Auberge du Bac by side of the Seine which hotel staff arranged for us. Close to Jumieges Abbaye ruins and good choice of walks nearby. Excellent choice at buffet breakfast more than the usual cafe and croissant. Hope to return soon and thoroughly recommend.

8/10 Good

sumptners, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb peaceful location
This was a return visit for two nights only. It did not disappoint. Well above average. For dinner try the restaurant by the car ferry over the Seine. Longer walk than the one in the village, but lovely location and excellent value and food.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
hotel rip-off
toilet paper of a poor qualiy one botlle of mineral water should be free as a welcome drink and to charge almost 4 euros is a rip-off no slippers lousy coathangers breakfast is very very poor woking up by guests trampling above my room unfriendly waitress with no knowledge at all of the english lunquage

8/10 Good

J & J, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful area
Very comfortable. Inconvenient new car park as the gravel driveway to our accommodation, we were unable to use.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
beautiful buildings and lovely room, okay overall
We only stayed for one night on our way to Saumur. The room was lovely, with a nice en suite and a huge comfortable bed, although could have done with a mirror on the dresser and maybe a rug or two for the cold floor tiles in winter. The pool looked lovely although we weren't going to try it in Nov :) and we weren't told anything about the Spa. The restaurant recommendation was also very over priced and not very 'gastronomique!' We were also accidently upgraded without our knowledge and then the hotel tried to charge us for this-luckily we noticed.

8/10 Good

Randy, Sandy, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Hotel. The location is great.