Sun deck

Reviews of Arroyo Pinion Hotel, Ascend Hotel Collection

3 out of 5
Arroyo Pinion Hotel, Ascend Hotel Collection
3119 West Highway 89A, Sedona, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 450 out of 1011 reviews" "
Rating 8 - Good. 351 out of 1011 reviews" "
Rating 6 - Okay. 138 out of 1011 reviews" "
Rating 4 - Poor. 55 out of 1011 reviews" "
Rating 2 - Terrible. 17 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
For $300 per night, not what you expect. Water takes a while to warm up. Only special perk is actually being the park and quick drive to canyon.
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 27 Mar 2024
Dear Martin,We appreciate your feedback and apologize for any inconvenience experienced. Rest assured, we're actively addressing the water temperature issue to ensure a more prompt warm-up. While we're delighted you enjoyed the proximity to the park and canyon, we'll strive to enhance your overall experience with additional perks and amenities. Your satisfaction is paramount, and we look forward to exceeding your expectations on your next visit.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was checking in. I walked in to the office and was told by a employee to use the check in kiosk that had a live person in the Philippines, but had a hard time understanding her. The employee behind the desk had to tell me what she was talking about. It took longer to check in then just have the in person employee check me in.
Stayed 4 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 27 Mar 2024
Dear Jeff,We apologize for the inconvenience you experienced during check-in. Our goal is to streamline the process for efficiency, but it seems we fell short in providing clear instructions. We'll work on improving communication between our kiosk attendants and guests to ensure a smoother experience. Your feedback is valuable, and we appreciate your patience. We hope to welcome you back for a more seamless stay in the future.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an OK hotel the staff was very nice. The place is pretty dated, but what’s there was clean just an average hotel. I would stay there again mostly because the staff was so nice but the place could use a little updating
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 27 Mar 2024
Dear JOHN,We appreciate your feedback and are glad to hear that you found our staff accommodating. While we strive to maintain cleanliness, we understand your concerns about the dated appearance. Rest assured, we continuously work on improvements to enhance our guests' experience. Your loyalty is valued, and we hope to welcome you back in the future with a refreshed ambiance that meets your expectations. Thank you for choosing to stay with us.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
I like that they have continental breakfast for guests and there’s enough parking. The room needed some renovation as the carpet looks dirty & I find it odd that the sink is the first thing you see when you open the door. The first night we can hear our next room neighbor’s noise but overall, it was a comfortable stay.
Stayed 3 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 27 Mar 2024
Dear Jeffrey,We appreciate your feedback and are glad to hear you enjoyed our continental breakfast and ample parking. We apologize for any inconvenience caused by the condition of the room and noise disturbances. We're committed to improving our facilities and will address the carpet and room layout concerns. Your comfort is important to us, and we hope to welcome you back for an even better experience in the future. Thank you for choosing to stay with us.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 21 Mar 2024
Dear Amanda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Arroyo Pinion Hotel Management

6/10 Okay

Bikila, Gilbert

Stuff was great
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 19 Mar 2024
Dear Bikila,We greatly appreciate your positive feedback regarding our staff. Providing exceptional service is our top priority, and we are thrilled to hear that our team exceeded your expectations. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another memorable experience. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 12 Mar 2024
Dear Kelly,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection Hotel, soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Larry, Winnipeg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Stay motel style (but classy has outside doors) where you can park your car within 20 ft of your door. We have 2 dogs and our ground floor unit had a patio. Perfect for them. Place is super clean. Devils Bridge 5 min dr. Super Loaf 10 min Chimmey Rock 8 min Lots of restaurants in the area
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 11 Mar 2024
Dear Larry,Thank you for your fantastic review! We're delighted to hear you enjoyed our motel-style setup with convenient parking and outside doors. It warms our hearts to know your ground floor unit with a patio was perfect for your furry friends. Our commitment to cleanliness is a top priority, and we're thrilled you found our place super clean. We're also pleased our location near Devils Bridge, Super Loaf, and Chimney Rock added to your experience. It would be our pleasure to welcome you back for another wonderful stay soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Cheryl

Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 27 Mar 2024
Dear Cheryl,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Arielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with fireplace and jacuzzi tub. It was so quiet and relaxing at the property, and we even had a small outdoor patio to ourselves directly outside the sliding doors. We would definitely go back.
Stayed 4 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 6 Mar 2024
Dear Arielle,Thank you for your excellent feedback! We're delighted you enjoyed the tranquility and amenities, especially the fireplace and jacuzzi tub. Providing a serene atmosphere and private outdoor space is our priority.We look forward to welcoming you back for another relaxing stay. Your satisfaction is our ultimate goal.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice except for 3 things. They booked a herd of elephants to stay above us. We could hear everything from them turning their tv off and on, walking, closing drawers, etc. The 2nd thing is the property directly behind us was crushing rocks at 8am. The 3rd thing was there was no blackout curtain. There was a pretend one, 3 feet wide and didnt move. The staff was very friendly. The room was nice.
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 6 Mar 2024
Dear Brian,We appreciate your feedback and apologize for the inconveniences you experienced. We sincerely regret the noise disturbances caused by the unusual circumstances of the elephants and construction nearby. We'll address these issues promptly to enhance future stays. Your positive comments about our friendly staff and the room are heartening. We're committed to providing a serene environment and will work diligently to improve the areas mentioned. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about our stay
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 5 Mar 2024
Dear Laura,Thank you for your delightful review! We're thrilled to hear that your stay was exceptional. Our team strives to provide outstanding service and create memorable experiences. Your positive feedback motivates us to maintain these high standards. We look forward to welcoming you back for another fantastic stay. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 5 Mar 2024
Dear Seth,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Anne, Fowlerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 29 Feb 2024
Dear Anne,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Mattia

Liked: Cleanliness, staff & service, property conditions & facilities
The people working are so kind. We stayed 4 nights.. a great stay!
Stayed 5 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 27 Feb 2024
Dear Mattia,Thank you for your gracious feedback! We're delighted to hear you had a wonderful 4-night stay. Our team takes pride in providing exceptional service, and your kind words reaffirm their dedication. It's our pleasure to create memorable experiences for our guests. We look forward to welcoming you back for another great stay in the future. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Ringo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff are hardworking and friendly, the area around is beautiful as well as the rooms
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 21 Feb 2024
Dear Ringo,Thank you for your kind words! We're delighted to hear that you appreciate our dedicated team and the picturesque surroundings. Ensuring a friendly and hardworking staff is crucial to us. We take pride in maintaining beautiful rooms and a pleasant environment. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Diane, MILLSTADT

Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 22 Mar 2024
Dear Diane,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 16 Feb 2024
Dear Pamela,Thank you for a Perfect Score Rating on your stay at the Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 15 Feb 2024
Dear Cecilia,We are delighted to receive your all-star vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in the Arroyo Pinion Hotel and Ascend Hotel Collection many more times.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 15 Feb 2024
Dear Adrian,Thank you for a Perfect Score Rating on your stay at the Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 22 Mar 2024
Dear Tracey,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

RITA

Stayed 2 nights in Jan 2024
Response from Arroyo Pinion Hotel Management on 25 Jan 2024
Dear RITA,Thank you for reviewing your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We hope you enjoyed our on-site amenities and enjoyed our convenient location.I hope you choose us again when you return to Sedona; we will gladly host you!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Anna Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. We were happy with the breakfast options.
Response from Arroyo Pinion Hotel Management on 23 Jan 2024
Dear Anna,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and were pleased with our breakfast options. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience. Should you have any specific preferences for your next visit, please feel free to let us know.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 15 Jan 2024
Dear Savannah,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 10 Jan 2024
Dear Alan,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection hotel soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Jennifer, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in January during a few inches of snow and cold temps. The property did an excellent job of maintaining sidewalks around the property. Breakfast options were better than I expected and we appreciated onsite breakfast, 24 hour coffee, etc while waiting out the snow. The room was a little dated but clean and had what we needed for night. The jacuzzi tub was a nice perk and worked great. The wall unit was loud but the heat worked great. Mattress was extra firm and pillows weren’t the greatest. Would not want to spend more than a couple nights here but it worked great as a last minute place to stay for us and I would stay again.
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 16 Jan 2024
Dear Jennifer,Thank you for your detailed feedback! We're delighted to hear that our team's efforts in maintaining the property during snowy conditions were appreciated. It's great to know that you enjoyed the breakfast options and amenities like the jacuzzi tub. We apologize for any inconvenience caused by the dated room and noise from the wall unit. Your insights on the mattress and pillows are duly noted. We're pleased to have served as a convenient last-minute stay for you and look forward to welcoming you again. Your valuable feedback helps us enhance the overall experience for our guests. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Liliana

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 10 Jan 2024
Dear Liliana,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 23 Jan 2024
Dear Christopher,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Arroyo Pinion Hotel, Ascend Hotel Collection.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 29 Dec 2023
Dear Rakesh,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

8/10 Good

Shari

Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 10 Jan 2024
Dear Shari,Thank you for staying with us when you visited Arroyo Pinion Hotel, Ascend Hotel Collection. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Arroyo Pinion Hotel, Ascend Hotel Collection!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 9 Jan 2024
Dear Richard,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place with a poor mattress
This was a great place to stay, that was quiet and pet friendly. Everything about the place was great, except for the mattress. The mattress was rock hard and very hard to sleep on. I expected there to be a better mattress, to match all the other great things in the room and property.
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 19 Dec 2023
Dear Anonymous,Thank you for your positive feedback regarding our quiet and pet-friendly environment. We're delighted to hear that you enjoyed many aspects of your stay. We apologize for the discomfort caused by the mattress; your feedback is valuable, and we will review our options for improvement. We appreciate your understanding and hope to welcome you back with an enhanced sleeping experience in the future.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 19 Dec 2023
Dear Mason,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 19 Dec 2023
Dear Ginger,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

4/10 Poor

Angela

Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 14 Dec 2023
Dear Angela,We are sorry that your experience at our Arroyo Pinion Hotel, Ascend Hotel Collection hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Arroyo Pinion Hotel Management

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
We stay in first floor room, and a noise from above our room until 3am we could not get sleep until 4am.
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 14 Dec 2023
Dear John,We sincerely apologize for the inconvenience you experienced during your stay. Our team is committed to providing a peaceful environment, and we regret that noise disrupted your rest. We will address this matter promptly and take necessary measures to prevent reoccurrence. Please accept our apologies, and we appreciate your feedback as it helps us improve. We hope you give us another chance to offer you a more comfortable and enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Arroyo Pinion Hotel Management

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was spacious for the price! Continental breakfast had a variety of options.
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 12 Dec 2023
Dear Maria,We're delighted to hear you appreciated our spacious accommodations and diverse continental breakfast. Our commitment to offering value for your money is paramount. We continuously strive to provide a comfortable and enjoyable experience for our guests. Your positive feedback is truly encouraging. If there are specific aspects you enjoyed most or areas where we can further enhance your stay, we'd love to know. We look forward to welcoming you back for another enjoyable visit, and thank you for choosing our hotel.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Iris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Floor of the Bathroom wasn’t clean , Carpet of the room, looks dirty, linen of the bed, wasn’t look clean. Positive review: Costumer service at lobby, very nice and friendly, outside building looks clean
Response from Arroyo Pinion Hotel Management on 14 Feb 2024
Dear Iris,Thank you for sharing your experience. We apologize for any cleanliness issues you encountered. Rest assured, we take your feedback seriously and will address the bathroom floor, room carpet, and bed linen concerns promptly. We appreciate your positive comments on our lobby customer service and the cleanliness of the exterior. Your satisfaction is our priority, and we are committed to ensuring a more enjoyable stay in the future. Thank you for bringing this to our attention.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Doliski, Yonkers

Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 26 Dec 2023
Dear Doliski,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Arroyo Pinion Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Arroyo Pinion Hotel Management on 6 Dec 2023
Dear Robert,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Centrally located, very close to town and to a lot of the wonderful hikes. Lobby was small and hot breakfast was just right. The fire pit at night was nice and the pool was heated to 85degrees. However, the room itself was very dirty. Carpet was old and smelly, the light fixtures, walls, and light switches were dirty. The sink didn’t drain and didn’t work. We didn’t have enough towels. The room didn’t have extra blankets for the couch. The TV was glitchy. Lots of issues during our stay…
Response from Arroyo Pinion Hotel Management on 4 Dec 2023
Dear Angie,We appreciate your detailed feedback and are delighted you enjoyed our central location and amenities like the heated pool and fire pit. Our sincere apologies for the cleanliness issues and inconveniences you faced in your room. We take these matters seriously and will address them promptly with our housekeeping and maintenance teams. Your input helps us improve, and we're committed to ensuring a better experience for future guests. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with a more enjoyable stay in the future.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

ALICIA

Travelled with pets
Liked: Staff & service
Disliked: Amenities
This hotel wasn't wow but it wasn't terrible. The location to nearby hikes and dining options was great. The walls are super thin so you could hear your neighbors. No patio light outside so it was pointless to sit out there at night in pitch black darkness, also no screen on the patio door. Breakfast was very small, no hot spread, minimal items, I picked a banana lol. Kind of a let down for the price of this hotel, but I guess for Sedona, it wasn't a bad price. I did like the soaker tub, that's the only reason I got the room I did. Front desk gentleman was polite and accommodating. Also dog friendly. 🐾
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 4 Dec 2023
Dear ALICIA,Thank you for sharing your experience with us. We appreciate your feedback on the location and our staff's friendliness. We apologize for any inconvenience regarding noise and lighting. We are actively addressing soundproofing concerns and exploring options for improved patio lighting. We understand the importance of a satisfying breakfast, and we're working to enhance our offerings. We're delighted to hear you enjoyed the soaker tub and found our front desk service accommodating. We value your input, and your satisfaction is crucial to us. We hope to welcome you back and provide an even better experience in the future. Safe travels! Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Evan

Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 22 Dec 2023
Dear Evan,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room! It had a fireplace, a whirlpool jacuzzi tub, and a lovely patio area, shaded by trees, with table and chairs. Everything was very nice and clean. The customer service was Top Notch. They were so friendly and welcoming and helpful. Nice breakfast spread in the morning as well.
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 29 Nov 2023
Dear Richard,Thank you for your glowing review! We're delighted you enjoyed your stay, especially the thoughtful touches in your room, from the fireplace to the whirlpool jacuzzi tub and patio oasis. Our commitment to cleanliness and top-notch customer service is evident in your positive experience. It warms our hearts to know you found our team friendly, welcoming, and helpful. We take pride in providing a pleasant atmosphere and a delicious breakfast spread. Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back for another delightful stay. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 19 Dec 2023
Dear Bernard,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

8/10 Good

Mike, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
too far to walk into the town of Sedona, need a car
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 29 Nov 2023
Dear Mike,We appreciate your feedback and understand the concern about the distance to Sedona town. While we apologize for any inconvenience, we also see this as an opportunity to highlight our peaceful location away from the bustling town, offering a serene retreat. We recommend local transportation options and can assist with arrangements. Our goal is to ensure a tranquil and enjoyable stay. Thank you for choosing us, and we hope to welcome you back for a relaxing experience in the future.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Lucinda

Travelled with family
Liked: Staff & service, property conditions & facilities
Outside pool with fire pit and lights is nice place to hang out in evening.
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 27 Nov 2023
Dear Lucinda,Thank you for appreciating our outdoor amenities! We're thrilled you enjoyed the pool, fire pit, and lights for a relaxing evening. We continually strive to create a welcoming atmosphere. Your positive feedback encourages us to maintain these features and enhance your overall experience. We look forward to welcoming you back for more enjoyable moments at our hotel.Thank You,Arroyo Pinion Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty Rooms
Got to the room and there were really long hairs all over the place. Noticed one in the shower which might have been ok if it was just one or two missed, but then saw a clump on the bathroom floor, then more on the floor of the main room, and in the bed. They were very easy to spot. We asked for another room which looked better but the garbage had not been taken out. Again, on its own might have been fine as just a one off oversight, but the combination made me think the general level of attention in cleaning was poor, especially considering it’s not exactly a budget hotel. I noticed some cobwebs and dust as well. I didn’t feel comfortable staying there and was able to get a refund.
Stayed 2 nights in Nov 2023
Response from Arroyo Pinion Hotel Management on 24 Nov 2023
Dear Guest,We sincerely apologize for the subpar experience you had at our hotel. Your feedback is crucial, and we regret the oversight in cleanliness that you encountered. We are actively addressing the issues you highlighted, reinforcing our cleaning protocols, and providing additional training to our staff. Your comfort is our priority, and we appreciate your patience as we strive to ensure a higher standard. We understand your decision to seek a refund and hope you might consider giving us another chance in the future. Your concerns will be thoroughly addressed to ensure a more enjoyable stay for all our guests.Sincerely,Arroyo Pinion Hotel Management

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was nice. The bed was comfortable with nice pillows. I told in the bathroom were kinda grungy. I really disliked the bathroom sink and mirror was right by the door. I had to keep moving while my husband was going in and .
Stayed 1 night in Nov 2023
Response from Arroyo Pinion Hotel Management on 16 Nov 2023
Dear Linda,Thank you for your feedback! We appreciate your positive comments on our comfortable rooms. We apologize for any inconvenience regarding the bathroom, and we're actively addressing cleanliness concerns. Your insights about the sink and mirror placement are valuable; we'll explore options for better design. Our aim is to enhance your overall experience, and we're grateful for your input. We look forward to welcoming you back for an even more enjoyable stay in the future. Safe travels!Thank You,Arroyo Pinion Hotel Management

8/10 Good

Nilanjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Central location - close to Crescent Moon ranch, Red Rock State park, Airport Mesa, Boynton Canyon, Amitabha Stupa, etc., as well as Tlaquepaque. Lots of dining options all around. Hotel staff were very friendly, breakfast was unique (omelet/wraps available in refrigerator for heating up, fresh yogurt machine, apart from the standard waffles/bread/boiled egg/etc.), free food/coffee available 24/7, room was large, pool area with fire pit was awesome. Cons: No view from room (like seen on their website), carpet had stains, rooms need TLC, no hot tub. Overall: Recommended
Stayed 2 nights in Nov 2023
Response from Arroyo Pinion Hotel Management on 15 Nov 2023
Dear Nilanjana,Thank you for sharing your experience. We're delighted to hear you appreciated our central location, friendly staff, and unique breakfast offerings. We apologize for any inconvenience regarding the view discrepancy and room condition. We are actively addressing carpet stains and room maintenance to ensure a better experience. Unfortunately, a hot tub is not currently available, but we value your feedback. We hope to welcome you back and provide an even more enjoyable stay in the future. Your recommendation is greatly appreciated. Safe travels!Thank You,Arroyo Pinion Hotel Management