BBQ/picnic Area

Reviews of Residence Inn Seattle South/Tukwila

3 out of 5
Residence Inn Seattle South/Tukwila
16201 W Valley Hwy, Tukwila, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 197 out of 350 reviews" "
Rating 8 - Good. 100 out of 350 reviews" "
Rating 6 - Okay. 21 out of 350 reviews" "
Rating 4 - Poor. 18 out of 350 reviews" "
Rating 2 - Terrible. 14 out of 350 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis, SALKUM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, great check in
Stayed 1 night in Mar 2024

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. It was very spacious and convenient for seeing different parts in the Tacoma and Seattle area.
Stayed 5 nights in Mar 2024

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 29 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback.We hope to welcome you again soon.

2/10 Terrible

Larry

Stayed 1 night in Dec 2023
Response from Assistant General Manager on 29 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us at the Residence Inn, Tukwila. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.

6/10 Okay

Scott

Disliked: Property conditions & facilities
The staff seemed poorly trained. I had a visit by housekeeping once, about 5 days into an 8 day stay. I was just getting out of the shower and couldn't open the door. They didn't return later that day or anytime during the stay. The room had 5 hangers for 2 closets: really cheap. The front desk staff couldn't answer some simple questions about the hotel. I found out at checkout that my last name was wrong in the system, despite showing credit card and drivers license on check-in and being correct on the reservation confirmation. The hot food in the restaurant is substandard with the scrambled eggs being inedible. I tried them on 3 different mornings. The good news: all the staff were exceedingly polite, hospitable, and tried to do the right things. A little bit of a superior attitude from a couple of them, but that's true at most hotels.
Stayed 8 nights in Dec 2023
Response from Assistant General Manager on 29 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us at the Residence Inn, Tukwila. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.

10/10 Excellent

Darnell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good experience. I like the room set up and all the amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Lucas

Stayed 6 nights in Sep 2023

10/10 Excellent

IRASEMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the mall and public transportation. Made it easy to go to places without driving.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Your breakfast staff was amazing. Very cheerful and friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ginger

Stayed 16 nights in Dec 2023

10/10 Excellent

Claudia, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly
Stayed 1 night in Nov 2023

8/10 Good

Ty

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Vickie

Business traveller
Disliked: Property conditions & facilities, room comfort
When I tried to take a bath there was not enough hot water. The carpet was worn out by the bathroom door. There was no iron or ironing board. I was not told there was a charge for parking. We were woke up twice in the middle of the night by other guests.
Stayed 1 night in Nov 2023

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Missing amenities like bar soap in the bathroom and thwre was an empty shampoo bottle in the shower. Staff was friendly and the breakfast was decent.
Stayed 3 nights in Nov 2023

2/10 Terrible

Danny

Stayed 1 night in Nov 2023

2/10 Terrible

CHARLIE

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants in the room. There was mold in the room and rust and it smelled aweful. I couldnt stay there
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay one night or many. Very clean
Stayed 1 night in Oct 2023

8/10 Good

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay, and the staff was very welcoming!
Stayed 2 nights in Oct 2023

4/10 Poor

Sarah

Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
My room was dirty, dried blood and dirt on curtains, on the tub, dishes were dirty. It smelled of mildew and old wet dog. Found ants in my bed night 2
Stayed 3 nights in Oct 2023

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Something different
Stayed 1 night in Aug 2023

4/10 Poor

Janet

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room I was given reeked of smoke. The front desk was very polite and gave me another room. It is in a very unsafe neighborhood.
Stayed 7 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 7 nights in Jul 2023

10/10 Excellent

Yao

Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off of highway, right by south center mall
Stayed 5 nights in Jul 2023

2/10 Terrible

JEHYEOK

Stayed 1 night in Jul 2023

10/10 Excellent

Carla, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful even tho i only went once. Room was spectacular, even tho I had issues with wet carpet that was I 2m ⅔3³
Stayed 6 nights in Jul 2023

10/10 Excellent

Heysi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms had everything you could need. The hotel was safe and calm. It was a good walk from the Southcenter mall. Def recommend.
Stayed 12 nights in Jul 2023

6/10 Okay

Angela J

Travelled with family
Liked: Staff & service
Property’s rooms were not maintained well during stay. Also challenging for those with handicap.
Stayed 5 nights in Jul 2023

2/10 Terrible

K

Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Overgrown brushes in walkway. Stairs dorty and in disrepair. Staff excellent, stay excellent, breakfast was fairly good. Need eggs in am. None today.
Stayed 2 nights in Jun 2023

2/10 Terrible

K

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

2/10 Terrible

Spencer

Travelled with family
Made a reservation but the room wasn't available, they said they'd cancel when I called to verify the room but I got charged anyway
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed @ Residence Inn by Marriott in Tukwila, Washington for 3 months while our Seattle home recovered from a flood. We got to experience the everyday operations and came to know the employees by name in the various hotel departments (Administrative, Housekeeping, Maintenance etc.). They are all family-oriented here and friendly. We so appreciated this and it really made our stay comfortable.
Stayed 13 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
I booked a room for an extended family member who was stranded due to a delayed flight. The reservation was in her name and I paid using my app. When she got to the hotel they refused to honor the reservation. My wife had to call the hotel and persuade them to clean a room and honor the reservation.
Stayed 1 night in Jun 2023

2/10 Terrible

Elijah

The property and staff were fine, but you, and they, listed a room, and accepted my payment. I paid for a taxi to get there, and there was not a room. It was very late at night and a terrible experience.
Stayed 1 night in Jun 2023

6/10 Okay

byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
problems of room availability and door not unlocking. had to get a new room. initially, room not ready and had to wait for an available room. staff and facilities were nice. shower leaked on the floor. people above us noisy and their footsteps were very loud. beds were clean and comfy,facility had microwadve, refridge, coffee maker, plates, utensils, iron and even a laundry basket. everything you would need to live there! onsite breakfast was all you could desire. i would stay here again. hopefully with a smoother check in process
Stayed 1 night in Jun 2023

8/10 Good

Charles

Stayed 1 night in Jun 2023

8/10 Good

Ha Girl

Stayed 4 nights in Jun 2023

4/10 Poor

Jordan

Stayed 1 night in May 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in May 2023

8/10 Good

Richard

Stayed 1 night in May 2023

8/10 Good

Iyke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean
Stayed 28 nights in Apr 2023

10/10 Excellent

Jiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

mulan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit
Clean room and have everything one needs in a hotel.will definitely book again.
Stayed 1 night in May 2023