Aerial view

Reviews of Staypineapple, Hotel FIVE, Downtown Seattle

3.5 out of 5
Staypineapple, Hotel FIVE, Downtown Seattle
2200 Fifth Avenue, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gladys, Sunnyvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has just enough of what I need and value. Like the comfy bathrob, comfy cushions, reusable aluminum water bottle, Keurig coffee.
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 12 Apr 2024
Hello Gladys,We're thrilled to hear that you enjoyed your stay and found everything you needed and valued at our hotel! From the comfy bathrobe to the Keurig coffee, it's our pleasure to provide amenities that enhance your experience. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Alizah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean and cozy. Perfect place to stay.
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 12 Apr 2024
Hello Alizah,We're thrilled to hear you had a perfect stay with us! Thank you for your kind words about our friendly staff, clean rooms, and cozy atmosphere. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience in the future!

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and convenient location!
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 12 Apr 2024
Hello Leroy,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and found our pricing to your satisfaction. We appreciate your support and hope to welcome you back again soon for another great stay!

10/10 Excellent

Bonnie, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located and the amenities are great! We are in awe with the pineapple decor and art work. The staff is awesome and we are intrigued with the room, bedding and robe. Their creativity and thoughtfulness was apparent. We enjoyed the games they set up and decided to stay another night.
Stayed 1 night in Apr 2024
Response from Amara. General Manager on 10 Apr 2024
Hello Bonnie,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our central location, amenities, and unique pineapple decor. Our team works hard to ensure each guest has a memorable experience. We're delighted you decided to extend your stay.We look forward to welcoming you soon!Regards,

10/10 Excellent

Emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, literally 10 min walk to all “attractions”. Very polite, informative and friendly staff. The room was clean and comfortable. Safe location, paid parking, but worth the hustle. Great place to stay!
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 9 Apr 2024
Hello Emil,Thank you for the glowing review! We're thrilled you enjoyed our convenient location and found our staff polite and friendly. It's wonderful to hear that you had a comfortable and enjoyable stay with us. We appreciate your recommendation and hope to welcome you back soon!

8/10 Good

Bradley

Travelled with partner
Liked: Staff & service, property conditions & facilities
Mattress was quite firm. Not as comfortable as I had hoped
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 10 Apr 2024
Hello Bradley,Thank you for sharing your feedback with us. We're sorry to hear that the mattress didn't meet your expectations. Your comfort is important to us, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and robes. Enjoyed the complimentary beverage and water. Staff were awesome, provided good recommendations and made us feel safe and welcomed. Rooms were cute but a bit stuffy and floors were very dirty.
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 8 Apr 2024
Hello Natalie,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you enjoyed our comfortable beds, complimentary beverages, and the hospitality provided by our staff. Your compliments on our team's recommendations mean a lot to us. We apologize for any inconvenience regarding the stuffiness of the rooms and the cleanliness of the floors. Your comments will be shared with our housekeeping team for immediate improvement. We appreciate your valuable insights as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

DAHLIA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to many dining spots, walkable to Space Needle, short driving distance to the waterfront, and shopping mall. Staff friendly, attentive, and helpful. Parked in secure garage which cost $42/night, but worth it as surrounding areas can be a little sketchy at night. We brought our dog and they offered a dog bed for our room along with complimentary treats, doggie bags, and travel bowl. Beds were comfortable and rooms were clean. The only not provided in rooms are a microwave and fridge. Will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 7 Apr 2024
Hello DAHLIA,Thank you for sharing your experience! We're thrilled to hear that you found our location convenient and enjoyed the amenities we offer for your furry friend. We appreciate your feedback regarding the parking and room amenities. Please note that fridges are available upon request, and we have a communal microwave available in the lobby area for your convenience. We look forward to welcoming you and your dog back for another comfortable stay in the future!

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service
Awesomeness
Stayed 1 night in Apr 2024
Response from Samantha Rice - Operations Manager on 7 Apr 2024
Hello Jose,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We can't wait to welcome you back to our hotel soon!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and unique deco and overall vibe!
Stayed 1 night in Mar 2024
Response from Samantha Rice - Operations Manager on 7 Apr 2024
Hello Erin,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We can't wait to welcome you back to our hotel soon!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and even nicer staff.
Stayed 3 nights in Apr 2024
Response from Amara. General Manager on 5 Apr 2024
Hello Aaron, Thanks for your feedback. We're delighted to hear you enjoyed your stay. Thank you for your kind words about our property and staff!We hope to welcome you back soon.Regards,

10/10 Excellent

Dawn M, Santa Fe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly and helpful. Property was clean and the room was amazing! Hot water for shower was immediate and it is close to everything. Love this hotel. This was our second stay and we will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 28 Mar 2024
Hello Dawn,Thank you for your kind words! We're delighted to hear that you had another fantastic stay with us. Our team takes great pride in providing exceptional service, and we're glad it made a difference in your experience. We appreciate your loyalty and look forward to welcoming you back for many more memorable stays at our hotel!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Amara. General Manager on 27 Mar 2024
Hello Nathan,Thanks for taking the time to give us a great ranking and for choosing to stay with us. We look forward to serving you again in the future. Regards,

10/10 Excellent

Jaycee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so cute, unique and with everything! The gimmick runs strong and they absolutely love dogs. Highly recommend
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 27 Mar 2024
Hello Jaycee,Thank you for your feedback! We're glad to hear that our dedication to hospitality shines through in every aspect of your stay. Pineapples are indeed a symbol of warmth and hospitality, and we're thrilled to incorporate them into our hotel experience. We look forward to sharing more pineapple-themed delights with you on your next visit!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 12 Apr 2024
Hello Andrew Thank you so much for your positive rating! We're delighted that you had a great experience with us. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Xiao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay! Nice location and very welcoming staffs. It’s a great place especially if you are traveling with the kids. Highly recommend!
Stayed 1 night in Mar 2024
Response from Amara. General Manager on 24 Mar 2024
Hello Xiao,Thank you for your positive feedback. We're delighted to hear that you had a nice stay with us and that our location and staff made your experience memorable. We strive to provide excellent service, and we're thrilled that it was evident during your stay. Your recommendation means a lot to us, and we can't wait to welcome you and your family back again soon!Regards,

10/10 Excellent

Monica Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to arriving I talked to William who was absolutely amazing. Check in was seem less and we had the best room available so no need to offer us an upgrade. All the staff were extremely friendly, nice and helpful. My husband and I have been coming to Seattle every year since 2018 and we always stay here. I brought my friend this time to celebrate her birthday. We will continue to come. We miss having the bar/snack option but we did find out that it will be returning soon. Yay! Love the new reusable water bottles, wish it came with two but no big deal as I typically bring my own reusable. Love the new coasters too! We will certainly be coming back.
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 19 Mar 2024
Hello Monica.Thank you for your glowing review! We're delighted to hear that you had such a fantastic stay with us and that William provided exceptional service. It's always a pleasure to welcome back our devoted regular guests like you and your husband, who have been visiting us since 2018. We're grateful for your continued loyalty and for choosing to celebrate your friend's birthday with us. We're glad you enjoyed the new additions like the reusable water bottles and coasters. We look forward to welcoming you back for many more wonderful stays in the future!Warm regards,

6/10 Okay

Olivia

Business traveller
Liked: Staff & service
Disliked: Amenities
Sneaky daily fees for the extra junk (the “free” aluminum bottle, “free” crappy sugar cookie) was irritating. Very thin walls. Friendly staff and convenient location, though.
Stayed 3 nights in Mar 2024
Response from Amara. General Manager on 15 Mar 2024
Hello Olivia,Thank you for sharing your feedback with us. Ensuring transparency and clarity in our service is paramount, and we regret any confusion surrounding the amenity fee. Rest assured, this information is clearly communicated both during the reservation process and at check-in. We apologize if the fee caught you off guard and if you didn't find the value in it.On a positive note, we're delighted to hear that you found our staff friendly and our location convenient. However, we apologize for any inconvenience caused by the thin walls during your stay. \We hope to have the opportunity to host you again,Regards,

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samantha Rice - Operations Manager on 3 Apr 2024
Hello Zachary,Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to us that you enjoyed your stay, and we're thrilled to hear that everything met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay at our hotel!

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Staff very helpful. We will be back.
Stayed 1 night in Mar 2024
Response from Amara. General Manager on 11 Mar 2024
Hello Anna,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and found our staff to be helpful. We look forward to welcoming you back on your next visit.Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samantha Rice -Operations Manager on 29 Mar 2024
Hello John,Thank you so much for your fantastic 5-star review! We truly appreciate your support and hope to have the pleasure of welcoming you back to Hotel Five in the future.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Amara. General Manager on 6 Mar 2024
Hello Mike,Thank you for your positive ranking! We're thrilled to hear that you had a good experience with us. We look forward to welcoming you back in the future.Regards,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha / Operations Manager on 5 Mar 2024
Hello Jenny,Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location - walking distance to everything great! A fantastic hotel!
Stayed 2 nights in Mar 2024
Response from Samantha Rice Operations Manager on 11 Mar 2024
Thank you for your wonderful 5/5 review, Lori! We're thrilled to hear that you appreciated our superb location, which allowed you to explore everything the city has to offer within walking distance. We're delighted that you found our hotel fantastic, and we hope to welcome you back for another fantastic stay soon!

10/10 Excellent

Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff great vibe clean rooms. A bit of construction work and sky train was noisy but probably seasonal. Close to the Pike market awesome place to be!
Stayed 1 night in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 27 Feb 2024
Hello Joseph,Thank you for your review! We're glad to hear that you found our staff friendly, enjoyed the great vibe, and appreciated the cleanliness of our rooms. We apologize for any inconvenience caused by the construction work and noise from the monorail. Nevertheless, we're pleased that our proximity to Pike Place Market added to your overall positive experience. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Cathiline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha Rice / Operations Manager on 21 Mar 2024
Hello Cathiline,Wow! Thank you for the perfect 5-star rating! We're so glad you enjoyed your time with us. Your kind words about our hotel and staff are truly appreciated. We look forward to hosting you again soon!Kindly,

10/10 Excellent

Bradley, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 26 Feb 2024
Hello Bradley,Thank you so much for the 5/5 rating! We're thrilled that you had such a positive experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay Pineapple hotel are always an enjoyable get an easy. This location didn’t disappoint and they staff was so kind and helpful
Stayed 1 night in Dec 2023
Response from Robin Fiero - Rooms Division Manager on 26 Feb 2024
Hello Rachel,Thank you for your kind words! We're thrilled to hear that you had an enjoyable stay with us and that our staff made a positive impression. Providing exceptional service is always our priority, and we're delighted that you found our team to be kind and helpful. We look forward to welcoming you back for another wonderful experience at Stay Pineapple!

6/10 Okay

Lauren

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If location and affordability trumps all for you, this may be your place. Unfortunately, we found the pro's of the hotel's walkability and price tag to not be worth the con's experienced during our stay. Upon arrival we learned that the hotel gym was under construction and that Seattle's noise bylaw allows construction noise to start as early as 7am. The hotel, despite its knowledge that many of their patrons would still be asleep at that hour, elected to allow their tradespeople to start work promptly at 7am. Given the hotel's age, noise dampening is poor and the construction was very loud from our 2nd floor room. When I noted this to the reception staff after our first night, I was met with a shrug and a "I didn’t know they were coming today" response, and offered a room on another floor which "may or may not be quieter." We were told our room was already on the "quiet side of the building" and that changing floors likely wouldn't alleviate the construction noise coming from the gym. We declined the room change given the annoyance of moving rooms without much of a chance that the second room would be quieter. We also found the shower in our room disappointing. The bathtub would not drain properly, so after ~3 mins in the shower you'd be standing in water up to your ankles that would drain 15 minutes after the shower was turned off. The shower head also sprayed up and over the shower curtain and soaked the floor of the bathroom. We'll be staying elsewhere next time ☹️
Stayed 2 nights in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 24 Feb 2024
Hello Lauren,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.We truly value our guests' comfort and strive to provide a pleasant stay for everyone. When you initially brought the maintenance issues to our attention, we were quick to offer solutions by either sending maintenance to your room or relocating you to a quieter room on a higher floor. We even waived the amenity fee as a gesture of goodwill for the inconvenience caused.We understand your disappointment with the noise from the construction and the condition of the shower in your room. We regret that our efforts to address these concerns did not meet your expectations. Your feedback regarding the gym construction noise and the shower issue will be shared with our team for immediate improvement.We apologize for any miscommunication or inconvenience you encountered during your interactions with our staff. We strive to provide exceptional service and regret if we fell short on this occasion.We appreciate your comments regarding the positives of our hotel's location and affordability. However, we regret that the overall experience did not meet your expectations. Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha Rice / Operations Manager on 21 Mar 2024
Hello Edgar,Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience at our hotel. Your feedback means a lot to us, and we're thrilled that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit!Best Wishes,

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and comfortable
Stayed 1 night in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 23 Feb 2024
Hello Ellen,We're glad to hear you found our accommodations affordable and comfortable! Thank you for choosing our hotel, and we hope to welcome you back again soon.Regards,

10/10 Excellent

Dilaila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I absolutely loved it. The hotel staff was very friendly from the moment we walked in to the moment we checked out. We loved the decor and it was just a beautiful vibe in the whole hotel. We will be back again.
Stayed 1 night in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 23 Feb 2024
Hello Dilaila,Thank you so much for your wonderful review! We're thrilled to hear that you and your sister enjoyed your stay with us and that our friendly staff made your experience memorable from start to finish. It's fantastic to know that you appreciated our decor and found the vibe of our hotel beautiful. We can't wait to welcome you both back for another amazing stay!Regards,

10/10 Excellent

Brenda Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and fun.
Stayed 1 night in Feb 2024
Response from Samantha Rice on 20 Feb 2024
Thank you for the outstanding 5-star review! We're thrilled to hear that you found our staff to be super helpful and fun during your stay at Hotel Five. Providing excellent service with a touch of fun is one of our core values, and we're delighted that it made your experience memorable. We look forward to the opportunity to host you again for more enjoyable moments ahead!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 4 nights in Feb 2024
Response from Samantha Rice on 20 Feb 2024
Thank you for the glowing 5-star review! We're thrilled to hear that you had an excellent stay at Hotel Five. Providing our guests with an exceptional experience is always our goal, and we're delighted to hear that we hit the mark with your visit. We can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

KYLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value stay
Stayed 3 nights in Feb 2024
Response from Samantha Rice on 20 Feb 2024
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you found your stay at Hotel Five to be a good value. Providing excellent value for our guests is something we take pride in, and we're glad to hear that reflected in your experience. We look forward to welcoming you back for another great stay soon!

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of fun things to do in the lobby, like video games, great drink selection. The staff is super accommodating and friendly beyond belief.
Stayed 1 night in Feb 2024
Response from Samantha Rice on 20 Feb 2024
Thank you for the fantastic 5-star review! We're delighted to hear that you enjoyed our lobby amenities, including the video games and great drink selection. It's fantastic to know that our staff provided you with super accommodating and friendly service. We strive to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back soon for more fun and memorable moments at Hotel Five!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Samantha Rice on 20 Feb 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.

10/10 Excellent

Pradyumna Reddy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. This is definitely the place I’ll stay whenever I’m in Seattle
Stayed 2 nights in Jan 2024
Response from Amara. General Manager on 15 Feb 2024
Hello Pradyumna,Thank you for your nice review. We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back whenever you're in Seattle.Regards,

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! Everyone was so nice and friendly. The gentleman that checked us out was awesome. He made sure that we were taken care of. Everyone at the front desk was great. I will be coming back here for my next visit
Stayed 2 nights in Feb 2024
Response from Amara. General Manager on 14 Feb 2024
Hello Daniel, Thank you for your fantastic review! We appreciate your kind words about our staff, as they always strive to be friendly and helpful to ensure our guests have a memorable stay.Thank you for choosing Hotel Fivel, and looking forward to welcoming you back to Seattle soon!Regards,

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would be nice to have had a refrigerator to keep things cold. The room was plenty big enough for it.
Stayed 1 night in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 12 Feb 2024
Hello Dustin,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the addition of a refrigerator in the room. We do offer refrigerators upon request, and we apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super kind and friendly place. Also offered 1 complementary drink from the fridge and unlimited complementary bottled water. The inside is also very stylish, it has more personality than any other hotel I've been to.
Stayed 3 nights in Jan 2024
Response from Robin Fiero - Rooms Division Manager on 4 Feb 2024
Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you appreciated our friendly atmosphere, complimentary amenities, and stylish interior design. It's great to know that we stood out for you. We hope to welcome you back soon for another fantastic experience!Regards,

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel; great staff and service. The neighborhood isn't as good as years past in terms of convenience stores and close by restaurants.
Stayed 2 nights in Jan 2024
Response from Robin Fiero - Rooms Division Manager on 2 Feb 2024
Hello Julie,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the tranquility of our hotel and received excellent service from our staff. We understand that the neighborhood's amenities may have changed over time, and we appreciate your input. We're always looking for ways to improve our guests' experiences, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future.Regards,

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
LOVE THE STAFF! Always so helpful and happy, second stay here has not disappointed.
Stayed 1 night in Feb 2024
Response from Robin Fiero - Rooms Division Manager on 2 Feb 2024
Hello Amber,Thank you so much for your kind words! We're thrilled to hear that you've had another great stay with us and that our staff made a positive impression. We strive to provide exceptional service and create a welcoming atmosphere for our guests. We look forward to welcoming you back for your next visit!Regards,

10/10 Excellent

Joseph Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
SUPER FRIENDLY AND HELPFUL STAY. EASY TO FIND AND SECURE
Stayed 3 nights in Jan 2024
Response from Robin Fiero - Rooms Division Manager on 29 Jan 2024
Hello Joseph Robert,Thank you for your kind words! We're thrilled to hear that you had a super friendly and helpful stay with us. Ensuring our guests feel welcomed and secure is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another fantastic experience soon!Regards,

10/10 Excellent

Kimberly, Burlington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff - rooms are cute and cozy complete with lounging robes and giant puffy duvets!
Stayed 1 night in Jan 2024
Response from Robin Fiero - Rooms Division Manager on 29 Jan 2024
Hello Kimberly,Thank you for your kind words! We're delighted to hear that you appreciated our responsive staff and found our rooms cute, cozy, and well-appointed with lounging robes and puffy duvets. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back for another cozy stay soon!Regards,

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, excellent walking distance to great places to eat and drink cocktails
Stayed 1 night in Jan 2024
Response from Robin Fiero - Rooms Division Manager on 29 Jan 2024
Hello Nick,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our convenient location and had a great time exploring the nearby dining and cocktail spots. We strive to provide a memorable experience, and we're delighted that you had such a wonderful time during your stay. We look forward to welcoming you back for more great experiences in the future!Regards,

10/10 Excellent

Maylene, Kahului

Stayed 1 night in Jan 2024
Response from Samantha Rice / Operations Manager on 21 Mar 2024
Hello Maylene,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience at our hotel. Your feedback motivates us to continue providing excellent service. We hope to see you again on your next trip!Warm Regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly welcoming and friendly. The rooms were very comfortable and and well decorated. There was nothing that we didn't like.
Stayed 2 nights in Jan 2024
Response from Amara. General Manager on 24 Jan 2024
Hello James, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our staff welcoming and friendly. We take pride in ensuring that every guest has a memorable stay, and we're thrilled to have contributed to your enjoyment. It's wonderful that you enjoyed the comfort and decor of our rooms. We're delighted that there was nothing you didn't like. We look forward to welcoming you back.Regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value: this hotel is packed with amenities for the price that you pay (including in-room coffee and tea, complimentary treats and beverage on check-in, included wifi, large tv, and many othera). The full commitment to the pineapple theme (down to the toilet paper!) is light-hearted, whimsical and fun, and perfect to set those vacation vibes (not to mention that the splashes of colour are great mood boosters in the rainy city). Service was warm, friendly and efficient - they made our stay in the city so welcoming. My only regret was that we couldn't stay longer!
Stayed 1 night in Jan 2024
Response from Amara. General Manager on 24 Jan 2024
Hello Jason,We sincerely appreciate your detailed and positive review! It's fantastic to hear that you found great value in the amenities offered. We're delighted you liked our pineapple theme and the splashes of color. The acknowledgment of our staff warms our hearts. Our staff's dedication to providing exceptional service is something we take great pride in. We regret that your visit couldn't be extended, but we sincerely hope to have the pleasure of hosting you again in the future. Thank you for choosing Hotel Five, and we look forward to creating more positive experiences for you on your next visit!Regards,

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I go to Seattle, this is where I always stay! The blankets they have in their rooms make it easy to get quality rest and be ready for the next day. Next time I visit, I’ll definitely be staying here!
Stayed 4 nights in Jan 2024
Response from Amara. General Manager on 24 Jan 2024
Hello Ivan,Thanks for taking the time to give us a great review and for choosing to stay with us. We are so happy you enjoyed your stay, especially our bedding called "The Naked Experience". Thank you for choosing Hotel Five, and we look forward to welcoming you back in the future!Regards,