Dear DUOYUN, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Our front desk is always available to assist you and make the most of your stay. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Craig, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we want to apologize for the issues that kept it from being perfect. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. Thank you again for your feedback. We look forward to making your next stay with us perfect.Sincerely,Hotel Management

Dear Lisa, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognized and valued these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. Also, we appreciate you mentioning to future guests we are a pet-friendly hotel and we hope to have the opportunity to welcome you back soon to Extended Stay America.Sincerely,Hotel Management

Dear Mary, Thank you for your review. We are pleased you enjoyed your comfortable room and had a pleasant visit. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management

Dear David, Thank you for evaluating your stay with us. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We certainly understand the frustrations and apologize for the inconvenience caused. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear SHARAD, Thank you for taking the time to review your stay with us. Our brand standards require us to make these items available at the front desk rather than leaving them in the suites to ensure their cleanliness. However, we apologize for any confusion this may have caused. Our team will gladly deliver them to your suite when needed, and we will remind our front desk to communicate this more clearly going forward. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management

Dear Jerry, Thank you for being our guest. It is great to know you enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments are shared with the entire team. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

Dear Tina, Thank you for being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback as we continuously work to keep our accommodations fresh and updated. We will share your valuable notes with the appropriate individuals for our future remodeling plans. Until then, our housekeeping and maintenance team will work to serve the guest with clean and maintained rooms. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Scott, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely,Hotel Management

Thank you so much ! We are so glad you enjoyed your stay !! We look forward to seeing you again !!

Dear Mark, thank you for your review, and it's nice to know you enjoyed your overall stay with us. We understand how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the concerned team regarding food and beverage selections at our hotel. Considering the highlights of your stay, we invite you to join us soon for another visit. Sincerely, Hotel Management

Dear Mark, thank you for staying with us and sharing your comments online. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of good value. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with our brand leaders, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope you will return and see we are constantly working to improve our property. Sincerely, Hotel Management

Adam, thank you for evaluating your stay. We are sorry for your disappointment with the condition of our hotel and that you had to leave us earlier than anticipated. We also apologize for the cleanliness issues you encountered during your visit, as we take the cleanliness of our property and suites very seriously. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We genuinely regret the inconvenience this caused and are grateful for your patience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

Susan, thank you for choosing Extended Stay America and taking the time to share your review. We are delighted to know you loved our well-maintained property with relaxing accommodations, It was a pleasure to host you, and we look forward to welcoming you back whenever you are in the area. Sincerely, Hotel Management

Robert, thank you for sharing the specifics of your stay. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure such oversights do not happen again. We are also sorry for the noise issue you encountered in your suite and the inconvenience this caused. We will share your concern with the appropriate individuals to take the necessary actions. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Thank you very much. We will continue to strive to make your stay enjoyable!

Thank you for your great review!! We do want you to enjoy your stay! Flower, too !! We will continue to strive to make the rest of your stay just as nice ! Thank you!!

Geraldo, thank you for taking the time to post your feedback. We sincerely apologize for the service issues you faced upon arrival and the inconvenience this caused. Please be assured we will address this appropriately to ensure we are more consistent in our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management

Billy, thank you for the candid review. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we are sorry for the inconvenience you experienced while locating our property. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management

Bruce, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America and that we were able to meet your expectations at a great price. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Adam, it is disappointing to read that you did not enjoy your stay with us. We are also concerned about your billing-related concerns and that we did not provide you with a clear explanation. We will review the charges on your bill to check for any incorrect transactions. Thank you for your patience and understanding. Sincerely, Hotel Management

Shawn, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon!   Sincerely, Hotel Management

Jennette, thank you for choosing us and reviewing your stay. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked something during your visit. We will discuss your feedback with our staff to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are pleased you choose to stay with us and are glad you had an overall enjoyable time with us. We appreciate your observation and have taken note of it. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

Carolyn, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management

Cory, thank you for your review. Although you liked our cordial staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management