Twin Room, Garden View | Down duvets, individually furnished, desk, iron/ironing board
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Reviews of Craiglynne Hotel

3 out of 5
Craiglynne Hotel
Woodlands Terrace, Grantown-on-Spey, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 292 reviews" "
Rating 8 - Good. 94 out of 292 reviews" "
Rating 6 - Okay. 58 out of 292 reviews" "
Rating 4 - Poor. 41 out of 292 reviews" "
Rating 2 - Terrible. 22 out of 292 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dulce

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 2 adults and a Husky. It is a lovely hotel. A bit tired but clean! The staff were amazing as was service. Breakfast Buffet delicious we had one evening meal and it was delicious. We stayed for 3 nights and unfortunately our room was not cleaned once! Bins not emptied and toilet paper not replenished had to go down one evening to request. That really is the downside! Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Arungandhi Indrapuram

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. Highly satisified with the room facilities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Great food. Comfortable bed. Good base to start the NC500 from.
Stayed 1 night in Mar 2024

10/10 Excellent

Taz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, the staff were excellent and very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. Warm welcome. Bar was excellent and bar man was a throw back to when people cared!
Stayed 1 night in Dec 2023

10/10 Excellent

John Stansworth

Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Dec 2023

10/10 Excellent

Aidan

Stayed 1 night in Nov 2023

8/10 Good

Craig

Stayed 3 nights in Nov 2023

10/10 Excellent

William

Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Craiglynne Team on 12 Nov 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Craiglynne Team on 12 Nov 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

8/10 Good

Craig

Stayed 1 night in Nov 2023
Response from Craiglynne Team on 12 Nov 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Craiglynne Team on 12 Nov 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Chris

Stayed 2 nights in Oct 2023

2/10 Terrible

Farbod

Disliked: Cleanliness, staff & service, property conditions & facilities
My experience with this hotel was incredibly disappointing, and Expedia's lack of assistance in refunding my money made it even worse (although I booked another hotel the same night). It's evident that all the glowing reviews for this place are entirely misleading. Despite the promising pictures and positive feedback, the reality was a stark contrast. Room 206, assigned to us, was a nightmare. Mold infested every corner, from the window to the bathroom and the walls. The bed sheets were stained, the ceiling paint was peeling off right above the bed, blood stains adorned the pillowcases, and the curtains were riddled with unidentifiable spots. Room 136, which I occupied, fared slightly better but still fell far short of expectations. There were unsightly stains and molds on the bathroom walls, and even the towels were not spared from staining. The presence of mold in both rooms is a severe health hazard and entirely unacceptable. We promptly returned our keys to Stefan at the reception and checked out. However, he informed us that, as we had booked through Expedia, we needed to contact them for resolution. This ordeal not only cost us the money for the rooms but also the valuable time, emotional distress, and effort it took to scramble for another place at the last minute late in the evening. This experience was utterly disappointing and frustrating.

10/10 Excellent

Jim

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, warm and friendly. Superb location and great breakfast. Dog friendly throughout the hotel. The only slight issue was that the tv in our room could not get a picture, but we did not go on holiday to watch tv!
Stayed 1 night in Oct 2023

8/10 Good

Nusrat

Travelled with family and small children
Room was very big as only one small electric heater was not enough. In the morning room was cold. Parking was not good. Not enough space.
Stayed 1 night in Oct 2023

6/10 Okay

Val

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is fabulous, staff was extremely nice and helpful and the food was excellent. The only complaint was the actual room. Very small shower, pealing paint over our heads, no heat with thin blankets and we had to lug our luggage up and down stairs to get to our room. Limited parking if you have a car. We were only there for one night so just decided to go for it. I would definitely stay there again but look at a different room!
Stayed 1 night in Sep 2023

2/10 Terrible

Moozhan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Room was clean and comfortable. Staff are very helpful. Enjoyed an evening with entertainment in the lounge. Fabulous cooked buffet breakfast with good quality bacon and sausages. The only negative was the not very powereful shower above the bath.
Stayed 1 night in Sep 2023

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Bit of TLC, maintenance and a tidy up outside would be great to see for this hotel that has potential to be quite grand. At the moment the room was ok and clean and reasonably priced. However, this was an exceptionally noisy hotel with large numbers coming in late and you could hear every sound from the neighbouring rooms.
Stayed 1 night in Sep 2023

6/10 Okay

Nikitkumar

Stayed 1 night in Sep 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have the old fashioned charm which it managed to keep despite having to modernise some parts. Spacious room/bathroom. We managed to park ok, however that was on an evening where 3 coach parties were booked in. Had they been independent in own vehicles then I'm not sure where we would have parked. Finally, breakfast which was all nice. However, when we arrived the maitre d' said that we needed to order hot food as it had been out too long and would cook fresh (this was before 9am and before breakfast concluded). We asked a member of staff where there was a language barrier and had no idea what we were talking about. Eventually it was sorted. I'm grateful that he wanted to cook it fresh which is great but if this is usual then surely the staff should be briefed? However, none of this would put me off. Great location , very comfortable and would stay again.
Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was incredible
Overall a pretty good stay given the price. Staff were friendly on arrival and there was ample space to park. The bedroom itself was very roomy which was nice and the biscuits in the tea/coffee tray were a lovely touch. The star of the show was the breakfast buffet in the morning which had a fantastic selection with both continental and cooked options. Highly recommend the tattie scones which were the best we had on our Scotland trip. A few things to note: - We booked a double room but our double bed was two single beds pushed together which left a dip in the mattress where the two mattresses met and was slightly uncomfortable to sleep in. - The bathroom felt a bit dated (and wasn't soundproof). This meant the sink was outside the toilet/shower area, the door was a sliding door and the shower, whilst perfect for me, was a little short for my partner who needed to bend down to fit into the pod.
Stayed 1 night in Aug 2023
Response from Craiglynne Team on 31 Aug 2023
Hi, Thank you for taking the time to leave us your positive review. We are working hard to improve all aspects of the hotel and your helpful feedback and comments will be passed onto the corresponding departments.Kind Regards, Craiglynne Team

4/10 Poor

Joel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rain leaked into our room and on the night stand, I awoke to being splashed by water. Went downstairs to ask for a different room but they didn’t have anything available. They gave me some towels to stop the splashing. No refund, we were just told it was an old building and they sometimes leak. We were able to move to a different room for our second night.
Stayed 2 nights in Aug 2023
Response from Craiglynne Team on 31 Aug 2023
Hi Joel, Thank you for taking the time to leave us your review. I express my sincerest apologies for the issues that occurred in your first room during your stay. Kind Regards, Craiglynne Team

4/10 Poor

James

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Half the hotel has been upgraded and is fine the other half is in dire need of renovation and upgrading. This hotel takes contracts from tour bus companies and when these large number of tourists occupy the dining room, especially at breakfast time, there is very little choice left for other residents and in our experience the few staff were slow to replenish as they were rushed off their feet.
Response from Craiglynne Team on 31 Aug 2023
Hi James, Thank you for taking the time to leave us your review. We are working hard to improve all aspects of the hotel with future refurbishment due to happen. We will investigate the issues experienced with breakfast to avoid this happening again. Kind Regards, Craiglynne Team

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
The hotel was a convenient stop over. An impressive building from the outside. Unfortunately due to the age of the property, we had a few issues. The old but beautiful sash window would not close, the staff were quick to sort it out for us. Also we all managed to get ourselves stuck at some point during our stay in the bathroom. The door handle didn’t twist, you had to just push and pull from either side with quite a lot of effort! We found it amusing but will need fixing! Generally the room needed a bit of updating but was still clean. We also missed out on some lovely pastries at breakfast due to a large coach group leaving early and swiping everything from the buffet. The rest of the breakfast was hot and tasty.
Stayed 1 night in Aug 2023
Response from Craiglynne Team on 31 Aug 2023
Hi Amanda, Thank you for taking the time to leave your review. Our maintenance team investigating the door situation. We apologies for the pastries running out and will be updating our restaurant staff to be more prepared to avoid this happening. We look forward to welcoming you back again one day. Kind Regards, Craiglynne Team

10/10 Excellent

Dil

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Simon

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Vimalkumar

Stayed 1 night in Aug 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 Okay

Angela

Cute property, rooms need a upgrade
Stayed 1 night in Aug 2023
Response from Craiglynne Team on 19 Aug 2023
Hi Angela, Thank you for taking the time to leave us your review. We are working hard to improve all aspects of the hotel. Kind Regards, Craiglynne Team

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

MARK

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

TAMSIN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, we had a family room, nice and spacious. Friendly staff. Lovely position. Walkable to the town.
Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Anna

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natalya
As soon as we walked the service started. Natalia was working the front desk. She went above and beyond to make our stay very comfortable. I would recommend this hotel.
Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

10/10 Excellent

Mathieu

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Norman

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service
Had a very nice stay at Craiglynne. Room was clean and comfortable. Stayed in a more recently renovated room and was very happy with it for the price. We were very happy with the value and would stay again.
Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Christopher

Stayed 1 night in Jun 2023

2/10 Terrible

Vanessa

Stayed 1 night in Jun 2023

2/10 Terrible

Leonard

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What a lousy property! The staff was very nice, but the hotel is rundown. The bed was very uncomfortable and the room was very stuffy. No a/c or fans. You had to leave your windows open but there was no shear curtain so other guests could see into your room. Overall it is very rundown. Terrible! It really only caters to large tour groups (I was forced to eat dinner & breakfast in the bar). Toilet did not flush well either. Don’t stay here if you can avoid it!
Stayed 1 night in Jun 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Overall excellent. My Venison Burger was tough as old boots. Restaurant manager said the Venison burger was tougher than Beef. I'm no stranger to Venison including as a Burger but let it slide, it was edible if only just. Mentioned it to reception on check out and she deducted it from our bill so all good in the end. Otherwise a lovely stay and would return but possibly eat out.
Stayed 1 night in Jun 2023

10/10 Excellent

S J

Stayed 1 night in Jun 2023
Response from Tommy Sutherland on 14 Jun 2023
Good MorningThank you for your positive feedbackWe look forward to welcoming you back in the not too distant future.Many Thanks