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Very good location, used as a stop over whilst travelling, easy check in, room was warm, tidy and comfortable. We ate in the bar area where there was a good choice from the menu & specials board, for us the hotel met our needs with very helpful friendly staff.
Pleasant stay, friendly staff. Nice clean comfy room great set course dinner.
Highly recommended if going to Fort William near all amenities such as bars restaurants shops. Short hop to bus and train station. Great Value.
We stayed here for one night as we were exploring the Highlands. The bathroom was so, so cold it made it almost impossible to even brush our teeth in there. The room was very basic and nothing to write home about.
ANELA
6/10 Okay
Susan
26 Oct 2023
Disliked: Property conditions & facilities
Susan
Stayed 2 nights in Oct 2023
6/10 Okay
Thomas
25 Oct 2023
Liked: Cleanliness, room comfort
Tired
We thought our room very tired, creaky floor boards and very noisy being close to the road, the bottle recycling trip at closing time and other fort William Friday night closing time shouting etc.
A nice hotel in a great location. We felt the price was high but all hotels in the West Highlands are expensive.
The shower had very little power maybe as we were on the top floor?
Breakfast was very good.
The room was clean, pretty big and having a fan was a big plus!
The issue was that the area always has traffic on some level on the street below, it sits right on the road. There were also a considerate loud(possibly drunk) people as well. No elevator which was a big issue for us after a very long walk earlier so every step with the laggege was noticed.
The shower had a weird prerequesit where you had to open the sink faucet to hot if you want pressure / hot water in the shower...
ilan
Stayed 1 night in Sep 2023
10/10 Excellent
Janet
15 Sept 2023
Janet
Stayed 2 nights in Sep 2023
6/10 Okay
Tana
Travelled with family
14 Sept 2023
Beautiful area, within walking distance to many other restaurants and stores. We ended up having dinner at hotel because everything else was full.
Hotel could use some updates.
The hotel was very nice, clean and very good situated,, breakfast was very nice, near bars, restaurants, etc, only thing I could fault was the reception staff on arrival, very rude and miserable, end of day they shouldn’t be in the job if they don’t like it 🙃
Everything was good, but we didn’t realize there would be limited parking. Luckily we were able to secure parking in what appeared to be one of the last spots so it wasn’t an issue. Very walkable location to other restaurants and shops which was nice.
Noah
Stayed 1 night in May 2023
10/10 Excellent
Marie-Claude
Travelled with partner
30 May 2023
Liked: Cleanliness, staff & service
The location and service of the staff where great! We saw some mould around the bath but otherwise the stay was pleasant and would consider coming back
Perfect spot to stay while you visit Fort William. Wish we had more time!
Laura A
Stayed 1 night in Apr 2023
10/10 Excellent
jill
Travelled with group
16 Apr 2023
Liked: Cleanliness, staff & service, amenities
Great central high st' location, 5 minute walk from railway station. Friendly and very efficient staff - problem with shower in room, reported to reception and they immediately gave another room to use without question, even though was due to check out that morning. Would stay there again.
jill
Stayed 2 nights in Apr 2023
8/10 Good
Verified traveller
Travelled with family
16 Apr 2023
Liked: Cleanliness, staff & service
Met expectations
This hotel met our expectations. The room my wife and I had was rather small but our kids’ room was large. The facilities could use updating but overall it was adequate. The location was very convenient.
My shower didn’t work. I got moved rooms and looked out in to a brick wall opposite a kitchen which was noisy. Friend had a suitcase but no lift so had to drag it up the stairs. No offer of help. Kept having to get locked out of room and go up and downstairs to get it reset. Furniture basic and worn. Breakfast was ok - on menu it said chef special and when we asked what it was it was just a potato scone. The same the next day. Would not stay here again.
The receptionist was very quite and hard to understand. Got to room Tv didn’t work. But was fixed within the hour. Breakfast was ok. Bed comfortable and slept good. Shower very poor pressure.
Great reception staff greeting, very welcoming with a refreshing drink on arrival. Great location easy walk into main part of town and far enough away to avoid crowds
As a three star I expected better. The room itself was comfortable and clean with a refurbished bathroom although the contractors need telling off.
The staircase up 36 steps over three landings was in a poor unkept and dirty state. Although there were signs outside saying food available all day we found it difficult to know what was going on with no signs of life in the pizza restaurant or the bar at 5pm. Breakfast was a disaster. Plenty of staff immaculately dressed wandering around doing little whilst we had to fetch our own coffee toast etc. pastries on display were hard as board and inedible
Coffee was very poor quality.
I had poached eggs which were tiny over cooked and arrived on a plate no toast no muffins etc I’ve never seen anything like it. My wife ordered scrambled eggs the same happened they arrived on a bare plate completely over cooked and dry with no sense of seasoning. Still the staff floated around imagining they were at the Ritz. This place could be good but it was hugely disappointing. When the bar did open there were two customers three in the pizza restaurant and none in the main restaurant. Considering how bad breakfast was I think eating out of the hotel was a good move.
Hotel is near high street and thus convenient for dinning. There are only few of carpark outside. Hotel condition is a bit old. Will have a bit smell when you go in room. No lift. Staff will knock your door for cleaning although you post no disturbance. All facilities inside room were function.