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Reviews of The Clifton Hotel

3 out of 5
The Clifton Hotel
Queens Parade, Scarborough, England

Reviews

6.6
Rating 10 - Excellent. 96 out of 576 reviews" "
Rating 8 - Good. 200 out of 576 reviews" "
Rating 6 - Okay. 128 out of 576 reviews" "
Rating 4 - Poor. 84 out of 576 reviews" "
Rating 2 - Terrible. 68 out of 576 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Stayed 1 night in Jul 2022
Response from Clifton on 2 Aug 2022
Thank you for taking the time to comment Kind |Regards Clifton Reception Team

2/10 Terrible

Susan

Stayed 1 night in Jul 2022
Response from Clifton on 22 Jul 2022
Good Afternoon Thank you for taking the time to post your comments Kind Regards Clifton Reception Team

6/10 Okay

Denise

Stayed 3 nights in Jul 2022
Response from Clifton on 19 Jul 2022
Good Morning Thank you for leaving the above score. Kind Regards Clifton Reception Team

4/10 Poor

Rob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What a shame ..if only somebody cared;
What a shame ... Invest a little on decor and either more staff or refocus the staff on customer service and this incredible building could feel worth it's expensive room rate. Pretty much every initial impression was poor ..reception abrupt with guests, no offer of bag drop or early check in, bar man unwelcoming and potentially overworked.. Room could've been stunning, quirky space with massive windows facing 3 directions giving incredible views from 5th floor across the beach, Victorian tram and the area... Decor ok, sofa in the window, bathroom big space but on one of the hottest days of 22 so far only one window opened a small way....but wouldn't stay open! I get putting A/c in a building this big would be tortuous but windows that open or even some kind of fan and all of a sudden it's all about the views!!! From my experiences this stay it seems that all the ingredients are there for a hotel that celebrates its history and character but is lacking the vision, budget or commitment to excelling customer experience from its leadership that could make it so special. My partner's comment...'if they gave me a free nights stay here I wouldn"t come back'. Maybe this hotel works financially for Brittania as it is.Shame.
If only I couldve opened any of the windows..stunning
Stayed 1 night in Jul 2022
Response from Clifton on 19 Jul 2022
Good Morning Thank you for your comments, we will pass them onto the relevant hotel. Kind Regards Clifton Reception Team

2/10 Terrible

Audrey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Terrible room had to ask for a move dirty towels dirty grout in bathroom dirty marks on wall bedroom window did not open and husband has asthma moved to another room still dirty grout in bathroom food under bed dirty dusty light fitting and old window that only opened an inch won’t stay again
Stayed 2 nights in Jun 2022
Response from Clifton on 19 Jul 2022
Good Morning Thank you for your comments, I will pass them on to the relevant hotel. Kind Regards Clifton Reception Team

4/10 Poor

Kat

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Andy

Stayed 2 nights in Oct 2021

8/10 Good

Michele

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sea view room with views out of 2 windows was lovely, the bed was huge along with the room which wadl very spacious (it was a family room ) though there was only 2 of us. For the price, more than happy. Its not 5 star, but more than adequate.
Stayed 1 night in Oct 2021

6/10 Okay

Andrew

Stayed 2 nights in Oct 2021

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Love the sea view
Stayed 2 nights in Oct 2021

6/10 Okay

Joseph

cleaning
I really do not understand why rooms are not cleaned during stays.
Stayed 2 nights in Oct 2021

10/10 Excellent

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the clifton hotel Scarborough
lovely hotel, 3 time in two years. Lovely lady on reception offered us ground floor room due to disability. fantastic sea view's with friendly helpful staff. Hotel building is a bit run down but for its age thats to be expected.
Stayed 3 nights in Sep 2021

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

8/10 Good

Jacquie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Sep 2021

8/10 Good

Paul

Stayed 1 night in Sep 2021

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, happy with the accommodation, nothing to complain about. Enjoyed going up and down in the lift, we were on the fourth floor. That was a experience. Breckfeast was excellent. Will be booking another night there,, but not on the fourth floor..
Stayed 1 night in Sep 2021

6/10 Okay

Norman

Liked: Cleanliness, staff & service, room comfort
An ok short stay
Stayed 2 nights in Sep 2021

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were lovely but the hotel needs a big upgrade. Looking very tired and old fashioned.Room was very basic considering the price we paid. We were given a room with a sea view that was actually on the ground floor with two doors facing right in the middle of the car park where people were sitting drinking. No complementary toiletries which was an issue as we didn’t bring shampoo or shower gel as every hotel we’ve been to supplies small amounts of essential toiletries. Only 2 coffees, 2 teas and 4 tiny milkd for the entire 24 hours stay. Bed very hard with one pillow each. Stains in toilet when we arrived. Scarborough was beautiful but we wouldn’t choose the same hotel if we came again
Stayed 1 night in Sep 2021

8/10 Good

Ricky

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room dirty which considering covid isn’t very good
Stayed 1 night in Sep 2021

2/10 Terrible

frazer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Shaun

Stayed 1 night in Sep 2021

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good as were the views. But, the hotel was very "tired" overall, with our room, although reasonably clean, being of a poor state of repair, ie cracks in the wall, damp/water on window coll, window frames rotting/paint bubbling..... The toilet floor was not clean and the toilet seat was broken. Not very impressed at all.
Stayed 1 night in Sep 2021

2/10 Terrible

stephen

Stayed 1 night in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Nathan

Stayed 1 night in Sep 2021

2/10 Terrible

Andew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Ground floor room, between 2 fire doors with window in room that didn’t open. No ventilation so room damp & smelly. No wi-fi access in room!
Stayed 2 nights in Sep 2021

4/10 Poor

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good. The inside was clean but needs updating.
Stayed 1 night in Sep 2021

4/10 Poor

Debbie

Stayed 1 night in Sep 2021

4/10 Poor

Niamh

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very poor
Hotel is in chronic need of modernising and upgrading. No hot water due to a boiler leak. Bedding was clean and fresh but the room had a damp musty smell. Toiletries provided were pathetic. I wouldn’t use this hotel again.
Stayed 1 night in Sep 2021

6/10 Okay

fiona

Stayed 1 night in Sep 2021

8/10 Good

Denise

Stayed 2 nights in Aug 2021

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable stay, hotel in need of modernising however, was a clean & welcoming stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Stayed 1 night in Aug 2021

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are lovely and the room was clean and fresh and perfect for what i needed and the sea views are stunning.
Stayed 1 night in Aug 2021

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Joseph

Stayed 4 nights in Aug 2021

4/10 Poor

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired in need of a revamp
We booked a double room for 2 nights. The room we were given was a single room with a mid sized bed pushed against a wall. We paid well above the going rate for this accomodation. I asked to be moved, and to be fair, we were given a larger room. But it was still shoddy. I expected more. The staff were very pleasant and the breakfast was OK. I dont feel the hotel was as advertised.
Stayed 2 nights in Aug 2021

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Phillip

Stayed 2 nights in Aug 2021

4/10 Poor

Allan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Grossly overpriced…….
I always say you get what you pay for ! Unfortunately you shouldn’t really be charging £150 a night for a £50 a night room even if there is a concert on over the road ! When I pay £150 a night I excepted a bit better room then I got .. very small( only really just room for the double bed ..mould in the bathroom , and the shower gel dispenser full of water !
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, clean and nice staff. It’s a Britannia hotel and so don’t expect luxury but it’s fine and is in a great location if visiting the Open Air Theatre. Bar is nice and breakfast OK. If you want to part on site, book early!
Stayed 1 night in Aug 2021

6/10 Okay

Laura

Stayed 1 night in Aug 2021

8/10 Good

Rachel

Liked: Cleanliness, room comfort
Ok, but dated.
Our sea view room was clean and comfortable, hotel could do with an update as a little bit tried in places.
Stayed 2 nights in Aug 2021

2/10 Terrible

Hayley

Stayed 2 nights in Aug 2021

4/10 Poor

Lee

Disliked: Property conditions & facilities, room comfort
concert stay
The Hotel is in need of updating, the rooms are very basic. breakfast wasn't the best, no refresh coffee, it was from a machine. there was no complementary toiletries in the room. but it was clean and tidy. i was just expecting a little bit more for the price we paid for 1 night.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

The room was clean if rather basic for what we paid for the room and the staff were friendly, the breakfast was ok and with a good choice but the hotel is in serious need of updating and the cleaning was not of a high standard , the lift was inadequate and antiquated and the room itself old fashioned and the toilet and sink both had issues in the room there was also a really annoying noise that kept us awake just outside the room also . I have to say that I would never stay at this hotel again just a bit disappointed for what we paid.
Stayed 2 nights in Aug 2021

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was ok, the add said breakfast included. It wasn’t. Also a bit mislead with the parking. The car park is always booked up, and it’s damn hard to get a place on the road. Moreover, even if you do. I got this disk I had to mess with the times on it, move the car etc.. Was a pain. Wish I’d have been told about the scratch card. Would have had to pay, but less messing.
Stayed 1 night in Aug 2021

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Hotel needs decorating. The room was tiny but clean and bed was comfortable. Lift could do with a service! Breakfast was hot with plenty of choice. Housekeeping could make the bed and refresh the tea/coffee and leave clean cups.
Stayed 2 nights in Aug 2021