Exterior

Reviews of Comfort Inn & Suites Scarborough - Portland

2.5 out of 5
Comfort Inn & Suites Scarborough - Portland
329 US Route 1, Scarborough, ME

Reviews

6.2
Rating 10 - Excellent. 170 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 201 out of 1000 reviews" "
Rating 2 - Terrible. 180 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Cammie

Tv didn’t work, water was cold in the shower, smelled like varnish in the hall and in the room. Very disappointed m.
Stayed 1 night in Apr 2024

8/10 Good

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean room. They povided beakfast.
Stayed 1 night in Apr 2024
Response from Nick on 18 Apr 2024
Dear Yaritza,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and found your room to be nice and clean.Ensuring the comfort and satisfaction of our guests is our top priority, and we are pleased to hear that you were satisfied with the breakfast provided.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Guest services

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Martha, Biddeford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the folks at the front desk were not friendly, seemed like we were a bother, had to ask for bedding for the pull out three times, there were rotten berries and food ground into the pull out couch, an old bottle of juice under the ottoman, rust, black mold and peeling wall paper and an odd smell in the room. I’ve never written a negative hotel review in my life but felt this was warranted. Do not stay here.
Stayed 1 night in Apr 2024
Response from nick on 7 Apr 2024
Dear Martha,We are deeply sorry to hear about your disappointing experience during your recent stay. It is clear that we failed to meet your expectations, and for that, we sincerely apologize.The issues you described are completely unacceptable, and we understand your frustration and disappointment. We apologize for the lack of friendliness and responsiveness from our front desk staff, as well as the cleanliness and maintenance issues you encountered in your room. Your feedback is extremely valuable to us, and we take it very seriously. We will address these issues with our team immediately to ensure improvements are made.We understand your decision to leave a negative review, and while we regret that we could not provide you with a satisfactory experience, we appreciate your honesty as it helps us identify areas for improvement.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to regain your trust in the future.Warm regards,Guest services.

4/10 Poor

Stephen, Fort Fairfield

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor staff interaction.
Stayed 1 night in Apr 2024
Response from nick on 5 Apr 2024
Dear Stephen,We apologize for the disappointing experience you had with our staff interaction during your stay. Providing exceptional service with a friendly and helpful attitude is a top priority for us, and we regret falling short of your expectations in this regard.Your feedback is invaluable to us, and we take it seriously. We will address this matter internally with our team to ensure that all our guests receive the attentive and courteous service they deserve.We appreciate your honesty and regret that we were unable to provide you with a satisfactory experience in this aspect. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Guest services.

8/10 Good

Karaline

Liked: Staff & service, amenities, property conditions & facilities
Could have been cleaner but felt a lot safer here than at other hotels I have stayed at being a woman traveling alone.
Stayed 3 nights in Mar 2024
Response from nick on 31 Mar 2024
Dear Karaline,Thank you for sharing your feedback with us. We're glad to hear that you felt safe during your stay, especially as a woman traveling alone. Ensuring the safety and comfort of all our guests is a top priority for us, and we're pleased that we could provide you with a secure environment.We apologize if the cleanliness of the room did not meet your expectations. Rest assured, we take cleanliness very seriously, and we will address your concerns with our housekeeping team to ensure improvements are made.Your feedback is invaluable to us, and we appreciate your understanding. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,Guest services.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my 2 night stay. I was very pleased with the cleanliness of the property. The swimming pool was a huge plus as I was there during an ice storm. Most of coastal Maine lost power including this property. But you would never have known as their generator kept everything going. I was also pleased that their breakfast choices included waffles, eggs and home fries along with the usual muffins, toast and bagels. I would highly recommended this property and will look forward to staying again in the future.
Stayed 1 night in Mar 2024
Response from Nick on 27 Mar 2024
Dear Stephanie,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your two-night stay with us and that you were pleased with the cleanliness of our property. It's wonderful to know that you found our swimming pool to be a huge plus, especially during the ice storm, and that our generator ensured everything continued to run smoothly despite the power outage.We're delighted that you appreciated our breakfast choices, including the waffles, eggs, and home fries, along with the usual options. Providing a variety of breakfast options is important to us, and we're glad you enjoyed them.Your recommendation means the world to us, and we can't wait to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Guest services.

10/10 Excellent

Melissa, Danville

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from nick on 26 Mar 2024
Dear Melissa,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be helpful and friendly during your stay. Providing excellent service is our top priority, and we're delighted that our team was able to assist you with your needs.Your kind words mean a lot to us, and we truly appreciate your recognition of our staff's efforts. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Guest services.

4/10 Poor

Danai

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property is dirty, soon as you get in at the reception there is a strange odor. A/C unit in the room very noisy, shower curtain very filthy at the bottom. Most accommodations in the area didn’t have power due to winter snow storm so this being one of the few with it, I had limited choice .
Stayed 1 night in Mar 2024
Response from nick on 25 Mar 2024
Dear Danai,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We take cleanliness and maintenance concerns seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made promptly.We also apologize for any inconvenience caused by the strange odor in our reception area and the noisy A/C unit in your room. Your comfort is important to us, and we will investigate these issues further to prevent similar occurrences in the future.We understand that your options were limited due to the winter snowstorm, and we appreciate your understanding. If there's anything else we can do to make amends for your experience or if you would like to discuss your stay further, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Guest services.

6/10 Okay

Justin

Travelled with family
Disliked: Property conditions & facilities
Rates are reasonable but there’s a lot of funny smells about this place. Lots of space heaters in hallways. Breakfast was questionable.
Stayed 1 night in Mar 2024
Response from nick on 25 Mar 2024
Dear Justin,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our reasonable rates, but we're disappointed to hear about the issues you encountered during your stay.We apologize for any unpleasant smells you noticed during your time with us. We take cleanliness and maintenance seriously, and we will investigate the source of these odors to address them promptly.Regarding the space heaters in the hallways, we apologize for any inconvenience caused. We utilize these heaters to ensure the comfort of our guests during colder periods, but we will review their placement and effectiveness to improve the overall atmosphere of our property.As for the breakfast, we regret that it did not meet your expectations. We strive to offer a variety of options to cater to different tastes, and we will take your feedback into consideration as we continue to improve our offerings.We appreciate your honesty and value your input as it helps us identify areas for improvement. If you have any further concerns or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Guest services.

2/10 Terrible

Kenisha

Stayed 15 nights in Mar 2024

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Then staff was super nice. My room was clean. I checked it late with with no issues. The bed was huge and very comfortable.
Stayed 2 nights in Feb 2024
Response from AJ on 18 Feb 2024
Thank you so much for your positive feedback. We love to hear about satisfied customers as we work hard to ensure that our management service is the best it can be. We aim for our guests to have wonderful experiences so I am thrilled this was the case.

8/10 Good

Marilyn

Stayed 1 night in Feb 2024
Response from nick on 23 Mar 2024
Dear Marilyn,Thank you for your positive rating! We're glad to hear that you had a pleasant experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Guest services.

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a weekend getaway with my daughter; we had an absolute great time! The guys at front desk were some of the nicest people I have ever met! Rooms were clean and fresh! The property is clean and very friendly staff. Thank you!
Stayed 2 nights in Feb 2024
Response from Guest Services on 9 Feb 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on 11 Jan 2024
Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Guest Services

2/10 Terrible

Mitchell

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 11 Jan 2024
It's disheartening to learn that your experience with us was not up to our standards. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Guest Services

6/10 Okay

Rachel, Bradley

Travelled with partner
Disliked: Property conditions & facilities
The people at the desk were nice, but the property itself was dirty and sketchy, the elevator was even sketchy. It was also a ghost town in the hotel
Response from Guest Services on 11 Jan 2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Guest Services

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Considering other options
The Scarborough Comfort Inn has been my go-to place to stay for many years but I hadn't been since before covid hit. Its location is very convenient to where I've needed to be but I'm considering other options now. There was mold/mildew in the tub, shower surround, and under the rim of the sink. The shower curtain rod was coming out of the walls on both sides. The bed I used and the towels appeared clean but the mold made me wary of touching anything in the room (and I figured all the rooms would have the same problems so I didn't bother to try to change). Checking in and out took way longer than it should have, too. Not as pleasant an experience as in the past.
Stayed 2 nights in Dec 2023
Response from Guest Services on 2 Jan 2024
I am saddened to learn that your experience with us was not the memorable one we intended. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Guest Services

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was great very kid friendly breakfast is great ❤️
Stayed 2 nights in Dec 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Dec 2023
Hi Donald,Thanks for sharing this amazing feedback on your recent visit to Comfort Inn & Suites Scarborough. We are delighted to hear you found our location perfect for exploring all the great sites nearby and our staff was there to provide friendly and helpful service when needed. We appreciate these kind comments and hope to welcome you back and impress you on a future stay. Regards,Guest Services Manager

10/10 Excellent

Kimberly, West Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, breakfast, candlepin bowling across the street, mall and food options within 10 minutes.
Stayed 1 night in Dec 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Dec 2023
Thank you for taking the time to review your stay and for the wonderful rating. It's true that the Comfort Inn & Suite Scarborough's coveted location is quite convenient! Combined with our spacious and comfortable guest rooms, our wonderful amenities, and a genuinely caring staff committed to personalized service, our Comfort Inn & Suites Scarborough is dedicated to creating exceptional stay experiences. We are hopeful we have become your "go-to choice in Scarborouhg," and look forward to welcoming you back once again.Regards,Guest Services Manager

10/10 Excellent

Gilberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Dec 2023
Hello Gilberto,Thank you for taking the time to share your feedback, we sincerely appreciate it. As you discovered, there is much to love about our Comfort Inn & Suites Scarborough where relaxing and recharging is the order. We are humbled by your marvelous review and we will be sure to share your rating with our staff. On behalf of all of us, the pleasure was ours and we invite you to join us again in the months and years ahead.Regards,Guest Experience Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Services on 28 Dec 2023
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Guest Services

10/10 Excellent

Traver

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Quiet spot. Attentive staff. I'll be back.
Stayed 3 nights in Dec 2023
Response from Guest Services on 28 Dec 2023
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Guest Services

10/10 Excellent

Claire

Stayed 1 night in Dec 2023
Response from Guest Services on 7 Jan 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Guest Services

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 19 Dec 2023
Your high rating has truly made our day! We're grateful beyond words for your feedback, which affirms that we're delivering on our promise of exceptional service. Your satisfaction is our driving force, and we're honored to have earned your trust and loyalty. We eagerly await the chance to welcome you back, ready to create more cherished moments and provide you with an extraordinary stay that surpasses all your desires and expectations.Regards, Guest Services

6/10 Okay

Matt

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Guest Services on 19 Dec 2023
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your rating is valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Guest Services

8/10 Good

Laureen

Liked: Cleanliness, staff & service
Everyone of the staff . Helpful and Kind
Stayed 3 nights in Dec 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 15 Dec 2023
Dear Laureen,What a pleasure to read how wonderful your experience was at our Comfort Inn & Suites Scarborough. We are truly delighted to read how much you enjoyed impeccably maintained guest rooms, and most importantly the warm, friendly, helpful, and attentive service provided by our team members.We won't miss thanking them on your behalf for looking after you so well and ensuring that you had an unforgettable experience. Thank you and we can't wait to see you again!Regards,Guest Services Team

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't ask for more!⭐
⭐BEST hotel in Scarborough⭐ Special thanks to the kind, personable staff that was always there for me! I arrived for a family funeral after a difficult couple weeks abroad plus a long night of flights and a bus trip, and they made an exception for an early check in! So grateful* I got a 1st floor king suite...the price is super affordable considering it is one of the best hotels I've ever been to; soft cozy bed, quiet, everything in the room worked and was clean, the breakfast was perfect, and the location is safe for a single woman! I was able to sleep like a log and recharge* I wish I could've stayed longer🙂
Stayed 2 nights in Dec 2023
Response from Guest Services on 10 Dec 2023
Thank you for your outstanding feedback of your stay. Your positive comments about the excellence of your accommodations and the exceptional service provided by our staff is much appreciated. We are focused on delivering outstanding service to meet the needs of our guests, and it's always a proud moment to learn that we have done so. We will make sure to give recognition to all team members who played a role in ensuring your seamless experience. We eagerly anticipate the pleasure of welcoming you back on many future visits.Regards, Guest Services

10/10 Excellent

Alexei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was personable and pleasant
Stayed 2 nights in Dec 2023
Response from Guest Services on 10 Dec 2023
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Guest Services

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be very accommodating. Breakfast was very good.
Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Dec 2023
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the near future.Regards, Guest Services

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quite weekend would come back again
Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Dec 2023
We were delighted to read your review and see much you enjoyed your time in residence with us. Our pride and joy is providing ample and enthusiastic hospitality to ensure all of our guests feel special. We will certainly let all of our team know how much you appreciated their assistance – that will make their day! Thank you again for your feedback and we look forward to your next visit!Regards, Guest Services

10/10 Excellent

Merle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed breakfast daily. Very good assortment. Waffles, cheese omelets and yogurt and fruit. The hot coffee was a great start.
Stayed 3 nights in Nov 2023
Response from Guest Services on 4 Dec 2023
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Guest Services

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and short distance to lots of shopping.
Stayed 2 nights in Nov 2023
Response from Guest Services on 4 Dec 2023
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Services

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, location was perfect, great experience!
Stayed 2 nights in Nov 2023
Response from Guest Services on 4 Dec 2023
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service.Regards, Guest Services

8/10 Good

Leslee, Santa Clara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to spend the night prior to catching the Concord Coach to Logan airport.
Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for taking the time to share your review. We couldn't be happier to hear that our team made such a positive impression during your stay. Creating memorable experiences for our guests is our utmost priority, and your feedback reassures us that we're succeeding. We are immensely grateful for your kind words, and we can't wait to welcome you back for another fantastic stay!Regards, Guest Services

10/10 Excellent

Jennie

Stayed 1 night in Oct 2023
Response from Guest Services on 20 Nov 2023
Thank you for your outstanding review. We are delighted you enjoyed your stay, the well-appointed rooms, and the service our colleagues were able to provide you with. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. We look forward to welcoming you back very soon, at which time we will make every effort in providing you with another perfect visit.Regards, Guest Services

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome... friendly , responsive. The breakfast was a bit spartan.
Stayed 3 nights in Nov 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 14 Nov 2023
Hi Davis,At Comfort Inn & Suites Scarborough, we pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct! I do hope you enjoy the rest of your stay, and we look forward to welcoming you back to Comfort Inn & Suites Scarborough on many more occasions.All the best,Guest Services Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Good stay helpful employees
Stayed 2 nights in Nov 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 14 Nov 2023
Hello Eric,It is always great to hear from guests. Thank you for sharing your review! During all travel, for personal or professional, our guests expect impeccable guest service and no worries throughout their visit and I am pleased our staff provided this for you!We look forward to welcoming you back to Comfort Inn & Suites Scarborough on many more occasions.Kind regards,Guest Services Team

10/10 Excellent

tammy

Stayed 1 night in Nov 2023
Response from Guest Services on 8 Dec 2023
It brings us great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Guest Services

8/10 Good

clairessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice budget friendly place, although room smelled like cigarettes when we entered. We were able to open the window and put the air on so we got the smell out pretty quick. Overall would stay again if I am tight on money.
Stayed 1 night in Nov 2023
Response from Guest Services on 12 Nov 2023
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Guest Services

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite, clean and was safe as they have cameras Staff was good and was in us route 1 so was easy to access.
Stayed 1 night in Nov 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 9 Nov 2023
Dear Alexei,We enjoyed hosting you on your most recent visit to Comfort Inn & Suites Scarborough. It is a delight knowing our hospitable staff, our location, and our guest rooms contributed to your fond memories of our hotel. With our offering, our goal is to provide our guests with a fun and comfortable experience that they cannot find elsewhere. Your kind appreciation of our staff members was met with smiles all around.I look forward to welcoming you back to our hotel for another memorable stay soon.Regards,Guest Experience Team

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very pleasant and efficient. the room was comfortably situated and quiet. Though it was for only an overnight stay, It was very enjoyable
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
Thank you for your incredible rating! Your feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Guest Services

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. They were friendly and helpful. We will be returning on our next trip to the area.
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
We want to express our heartfelt gratitude for your excellent rating! Your 5-star feedback is incredibly valuable to us, and we're delighted that we met and exceeded your expectations. Your positive experience is a testament to our commitment to providing exceptional service to every guest. We're already looking forward to your next visit, where we'll strive to make it even more memorable than before.Regards, Guest Services

6/10 Okay

Roxanne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Oct 2023
Dear Roxanne,We take great pride in providing outstanding and exquisite service, and we truly regret this was not your experience. Please be assured your review will be shared with our entire team and we will discuss where we fell short and how we will do better in the future. Thank you so much for letting us know about your experience.Regards,Guest Services Team

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I have stayed.
Stayed 2 nights in Oct 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Oct 2023
Dear Andrea,As our main priority is to be able to offer a very well-maintained, comfortable, and welcoming atmosphere, your feedback is taken into serious consideration and will be used for the improvement of our Comfort Inn & Suites Scarborough.We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience.Thank you again for your feedback and we hope you will consider staying with us again.Best,Guest Services Team

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, staff & service
Dirty elevators, old, not kept up well. Would not stay here again.
Stayed 4 nights in Oct 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 31 Oct 2023
Dear Eric,Thank you for responding to our survey. Reviews allow us to identify areas in which a guest's stay can be further elevated. The experience you have highlighted is dumbfounding and certainly not reflective of the lasting impressions we strive to create. Thank you for bringing these issues to our attention. We would be honored to welcome you back to our hotel in order to show you this experience is not typical of our Comfort Inn & Suites Scarborough.Regards,Guest Services Team

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Guest Services, Comfort Inn & Suites Scarborough on 14 Nov 2023
Hello Terry,We are incredibly grateful that you took the time to leave us this review of your Comfort Inn & Suites Scarborough stay. Our top priority is to ensure you have the most pleasant and comfortable stay during your time with us. We are pleased to know that our team exceeded this goal. We do strive to deliver great experiences consistently, please visit us again and we look forward to welcoming you back soon.Warm regards,Guest Services Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Guest Services on 25 Oct 2023
Your rating is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.Regards, Guest Services

8/10 Good

Karen

Stayed 2 nights in Aug 2023
Response from Guest Services on 8 Nov 2023
Your high rating has truly made our day! We're grateful beyond words for your feedback, which affirms that we're delivering on our promise of exceptional service. Your satisfaction is our driving force, and we're honored to have earned your trust and loyalty. We eagerly await the chance to welcome you back, ready to create more cherished moments and provide you with an extraordinary stay that surpasses all your desires and expectations.Regards, Guest Services