Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Econo Lodge Richmond Hill

2 out of 5
Econo Lodge Richmond Hill
4701 US 17 S, Exit 87, Richmond Hill, GA

Reviews

7.2

Good

Rating 10 - Excellent. 135 out of 569 reviews" "
Rating 8 - Good. 197 out of 569 reviews" "
Rating 6 - Okay. 118 out of 569 reviews" "
Rating 4 - Poor. 66 out of 569 reviews" "
Rating 2 - Terrible. 53 out of 569 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

linda

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for 2 1960s “ladies” on vaca. No seriously……safe, clean, well literally perfect!!!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Royale, Boone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprised at how nice both the staff and property are. I'll stay here again.
Stayed 1 night in Dec 2023
Response from M on 6 Jan 2024
Dear Royale,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
A clean basic place to stay. Good Value
Stayed 2 nights in Dec 2023
Response from M on 27 Dec 2023
Dear Bob,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

STEPHEN

Disliked: Cleanliness, staff & service, property conditions & facilities
TV not working and the description for the hotel stated breakfast, but there was no breakfast.
Stayed 1 night in Dec 2023
Response from M on 7 Dec 2023
Dear Stephen,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Wei

Travelled with partner
Overall, it's OK to stay here but there is no breakfast and the room is dark. I thought the breakfast was included with the rate. Also, the room is dark. I need to read a map on the desk and there is no light near the desk.
Stayed 1 night in Nov 2023
Response from M on 1 Dec 2023
Dear Wei,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

2/10 Terrible

Debra, Apopka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly, they don't serve breakfast like they said, the bathroom ceiling had a lot of water damage and there were roaches everywhere.
Stayed 2 nights in Nov 2023
Response from M on 1 Dec 2023
Dear Debra,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Mohsen

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Customer service-not friendly
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Mohsen,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely,Management Team

2/10 Terrible

Robert

Stayed 1 night in Oct 2023
Response from M on 17 Nov 2023
Dear Robert,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on 20 Oct 2023
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from M on 13 Oct 2023
Dear Julio,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Pamela

Liked: Cleanliness, staff & service
For the money it was acceptable. There was noise and music from the parking lot nearly all night.
Stayed 1 night in Sep 2023
Response from M on 6 Oct 2023
Dear Pamela,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Tina

Stayed 1 night in Sep 2023
Response from M on 13 Oct 2023
Dear Tina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Takeila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy
Stayed 1 night in Sep 2023
Response from M on 21 Sept 2023
Dear Takelia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Lataasha

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didnt like the smell of the room. It smelled like mold and couldnt sleep well because the tiolet ran constantly
Stayed 6 nights in Sep 2023
Response from M on 21 Sept 2023
Dear Lataasha,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
This is a very comfortable, clean place to stay! Very close to the highway and food venues. Property was well taken care of! Very reasonable pricing per night.
Stayed 1 night in Sep 2023
Response from M on 8 Sept 2023
Dear Timothy,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location nice property love it.
Stayed 3 nights in Aug 2023
Response from M on 24 Aug 2023
Dear Anthony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Stayed 3 nights in Aug 2023
Response from M on 17 Aug 2023
Dear Kevin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok for an overnight stay
Checking in was easy, room was simple but clean, there was a hole in the wall from what looked like a previous electrical outlet and the bed was a little hard for my preference so not much sleep.
Stayed 1 night in Aug 2023
Response from M on 11 Aug 2023
Dear Wesley,We appreciate your feedback and are pleased that your check-in experience was seamless. We apologize for any inconvenience caused by the condition of the room and the comfort of the bed. Your comments will aid us in enhancing our accommodations for future stays.Best Regards,Management Team

6/10 Okay

Raimundo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roches in the room
Stayed 1 night in Jul 2023
Response from M on 3 Aug 2023
Dear Raimundo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Chaim, New York

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from M on 3 Aug 2023
Dear Chaim,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023
Response from M on 11 Aug 2023
Dear Mark,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay.
Stayed 3 nights in Jul 2023
Response from M on 13 Jul 2023
Dear Anthony,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean. Friendly staff.
Stayed 1 night in Jun 2023
Response from M on 6 Jul 2023
Dear Sylvia,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To me there were 2 ladies that worked there that were both very nice and helpful. Good staff like them is hard to come by. Thanks again Ladies
Response from M on 6 Jul 2023
Dear John,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from M on 20 Jul 2023
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Yong

Liked: Staff & service, property conditions & facilities
Fair condition for the price
Stayed 2 nights in Jun 2023
Response from M on 29 Jun 2023
Dear Yong,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Sharanda

Stayed 1 night in Jun 2023
Response from M on 20 Jul 2023
Dear Sharanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant overnight stay.
Stayed 1 night in Jun 2023
Response from M on 29 Jun 2023
Dear Joseph,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and staff very helpful.
Stayed 3 nights in Jun 2023
Response from M on 29 Jun 2023
Dear Anne,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from M on 1 Jun 2023
Dear Desiree,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from M on 19 May 2023
Dear Richard,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Steve

Stayed 1 night in May 2023
Response from M on 11 May 2023
Dear Steve,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from M on 5 Apr 2023
Dear Jeremy, Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
Not again
TV didnt work. Took an hour for someine to cime to the riom and he couldnt resilve the ussue. He offered to send manager later but it was almost 10 pm so we said no. There were aa group of men dribking beer and playing music in the parking lot which was annoying. In morning discovered we couldnt get hot showers.Our riom was meh, but clean. Hotel needs repair, not safe. Wont come back.
Stayed 1 night in Mar 2023
Response from M on 5 Apr 2023
Dear Steven,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Best Regards,Management Team

8/10 Good

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. Linens nice. Two staff members delightful. Outside was in disrepair but being worked on. No breakfast. Close to highway and restaurants (with car). Pet friendly. It’s a simple motel with clean rooms.
Stayed 1 night in Mar 2023
Response from M on 12 Apr 2023
Dear Pamela,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Katie

Stayed 1 night in Mar 2023
Response from M on 6 May 2023
Dear Katie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023
Response from M on 11 May 2023
Dear Jessica,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is apparently undergoing renovation. The front entrance is blocked off and the dining room is closed. The room had not been vacuumed and there was no ice bucket. The toilet tank cover did not fit - not the correct size. Nothing in the reservation system gave any indication of renovations….
Stayed 1 night in Mar 2023
Response from Management Team on 8 Mar 2023
Dear Sheila,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,

10/10 Excellent

James, Egg Harbor City

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good value budget priced motel. A.O.K.
Stayed 1 night in Feb 2023
Response from M on 3 Mar 2023
Dear James,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

margaret

Stayed 1 night in Feb 2023
Response from Management Team on 1 Mar 2023
Dear Margaret,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

2/10 Terrible

Jonah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few days before I realized it was Roach infested. Wouldn't give me my money back for the new booking I just made Expedia had to give me a credit.
Stayed 1 night in Feb 2023
Response from M on 24 Feb 2023
Dear Jonah,Thank you for sharing your much-valued feedback with us. We’re extremely gutted to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for our failure to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here under any circumstances
The pictures are from when the property was brand new. This location looks nothing like the images. The lot is full of broken down cars and homeless people. The rooms are poorly maintained. Im not sure if the room i stayed in was clean. The sheets were stained, carpet was sticky and the bathroom floor was as well. I did stay the night though because i traveled 6 hrs to get there and arrived around 11pm. Not sure if it was dust mites or bed bugs but my wife felt things crawling on her all night. We showered before we went to bed and after we woke up to rinse whatever it was off of us. Had we arrived earlier i would have canceled and booked somewhere else. No one that can afford to stay somewhere else should stay here. Had i been by myself i may have showed and slept in my truck.
Stayed 1 night in Feb 2023
Response from Management Team on 22 Feb 2023
Dear Brain,Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value TV reception sketchy only negative
Stayed 1 night in Feb 2023
Response from Management Team on 22 Feb 2023
Dear Guest,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Regards,

4/10 Poor

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area was unacceptable and the staff were at best rude.
Stayed 1 night in Feb 2023
Response from Management Team on 16 Feb 2023
Dear Lori,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely,

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its convenient for me and my family
Stayed 1 night in Feb 2023
Response from Management Team on 8 Feb 2023
Dear Jessica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Regards,

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Management Team on 1 Feb 2023
Dear Patricia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

4/10 Poor

Tina

Disliked: Staff & service
Avoid this hotel
When checking in, no one was at the front desk and the door to main lobby locked- small desk inside. Sign said ring bell- it was 9:30 pm- rang bell then called phone number listed waited over ten minutes for someone to come- I was getting ready to leave and go to another hotel. No I am sorry for the wait. When checking out at 6:30 am same thing - No one at desk rang bell and someone came out could tell they were sleeping in the room behind front desk. Also sign on lobby door saying sorry no free breakfast lobby closed.
Stayed 1 night in Jan 2023
Response from Management Team on 1 Feb 2023
Dear Tina,We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.Regards,

8/10 Good

DON, Gallion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good value.
Response from M on 6 Jan 2023
Dear Don,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was in really poor condition
Response from Management Team on 4 Jan 2023
Dear Daniel,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,

8/10 Good

DON, Gallion

Stayed 1 night in Dec 2022