Exterior

Reviews of Days Inn by Wyndham Richmond Hill/Savannah

2 out of 5
Days Inn by Wyndham Richmond Hill/Savannah
3926 Hwy 17 I 95 Exit 87, Richmond Hill, GA

Reviews

5.6
Rating 10 - Excellent. 108 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 230 out of 1000 reviews" "
Rating 4 - Poor. 184 out of 1000 reviews" "
Rating 2 - Terrible. 251 out of 1000 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Gordon

Stayed 1 night in Mar 2024

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
The property and unit were tired and worn out. It all needs a refresh. Trains ran by the hotel all night long. The heater/air conditioner system was very noisy. Soundproofing from adjacent rooms was poor. The carpet was dirty. The mattress was worn out.
Stayed 1 night in Dec 2023

4/10 Poor

Spencer

Liked: Staff & service
Disliked: Property conditions & facilities
It's pretty dated. Not a bad price.
Stayed 2 nights in Dec 2023

4/10 Poor

Jon

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice :-)
Going from one home preparing to move into another, this hotel journey has been CRUCIAL. Cost of living is way up so i could not go to the luxury hotels i would normally choose. Due to recent bad hotel experiences with bugs, noise etc. I didnt want my family to experience that again so i booked this room for 1 night first. Nothing is like what is on the photos, the building is worn but under repairs. Very small continental breakfast w/waffles. Room is super clean and comfortable. Staff is kind and courteous, no hassle or discrimination. BUG FREE ROOM! Quiet stay(except some traffick noise)i booked 6 more nights. Great rest area for my fellow OTR drivers, Dennys offer 10% discount with show of room card. Cant wait to see it after remodling.
Stayed 1 night in Dec 2023

6/10 Okay

Pablo I.

Travelled with family
Disliked: Amenities, property conditions & facilities
There was on going constriction on the property. Our sink was cracked and the towel rack was falling off. The cable box connection was separated from the wall exposing cables.
Stayed 4 nights in Nov 2023

2/10 Terrible

Mikhail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst Days Inn by Wyndham
This Days inn is in terrible condition. The room was dirty, smelly, and everything in the bathroom was cracked and covered with stains. I don’t understand how Wyndham could associate its name with such place. We have stayed in many Days Inn’s before and it has never as bad as this stay.
Stayed 1 night in Nov 2023

2/10 Terrible

miguel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1st room smelled like smoke, the 2nd smelled less smoke but no other choice at the time.
Stayed 1 night in Nov 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty
Stayed 1 night in Nov 2023

2/10 Terrible

Roxana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Aside from premises being old and weathered there were roach!
Stayed 1 night in Nov 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The tv was very annoying, we couldn’t even watch a movie without it going out.
Stayed 1 night in Oct 2023

2/10 Terrible

Thanh, Grand Prairie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! I would not leave this negative review if the property manager would give me a refund for the unused day but they refused. We booked for Friday to Sunday and checked in around 5 pm and had to leave immediately to a party. When we came back later there was a giant centipede in the bathroom. We couldn't call the front desk because the phone didn't work and was too tired to walk there so we went to sleep. The next day we discovered just how dirty the place was as my feet was all covered in black soot. The shower was super filthy and the towels had black stains on them. We checked out early immediately and asked for a refund for the one unused day. The manager said to contact Travelocity. I contacted Travelocity but they couldn't get me a refund as the property manager refused to. I then discovered that me and my wife had a bunch of bed bug bites all over. This is the WORST place I've ever been too. Please avoid at all cost. BTW we booked the next day at the avid hotel Savannah South - Gateway and it was affordable, looked new, and super clean.

4/10 Poor

Cheryl

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service, room comfort
Room was clean. A bit outdated. We had trouble with the tv and someone came right away to take care of it.
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Days Inn up North is an ok, middle of the road hotel, deep in GA not so much. I actually think this is low income housing or a shelter. The bugs were disgusting I did t stay 5 minutes and couldn’t get a full refund. The girl at the desk was nice that’s it. It is really not a property that should be on Expedia
Stayed 2 nights in Oct 2023

2/10 Terrible

Saida

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pool would have been a good thing but it was closed. There were tables and chairs in the yard area for partying and drinking. The ac in my room didn’t work well and it was hot upon entry. Worst experiences I’ve had at two days inn
Stayed 1 night in Oct 2023

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Oct 2023

8/10 Good

Kelly

Stayed 1 night in Oct 2023

10/10 Excellent

Amir

it was clean
Stayed 1 night in Oct 2023
Response from management on 15 Oct 2023
Thank you for staying with us and hope you had great stay hope to see you soon

4/10 Poor

Kyleigh

Disliked: Cleanliness, property conditions & facilities
At night the bathroom sink would make a weird gurgling sound and in the morning the sink would be full of brown dirty water
Stayed 4 nights in Oct 2023
Response from management on 14 Oct 2023
We apologize for the inconvenience you experienced with the bathroom sink during your stay. This is certainly not the level of cleanliness and functionality we strive to provide for our guests. We appreciate you bringing this matter to our attention and we will immediately address it with our maintenance team to ensure that the issue is fixed and does not occur again in the future.

4/10 Poor

Simone

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There’s people walking around the doors all night and looking into the windows. They are out all night talking and smoking. The carpet in the room we had was soooooo dirty and old/outdated. Soon as we walked in, there was a roach on the wall. We let it go. Within the hour, roaches were coming out everywhere. Couldn’t let my daughter walk on the floor because the carpet was so dirty. We called the desk and asked to be moved. No more queens available so we got moved to a double bed on the other side. That room was upgraded and much better. No carpet on the floor thankfully. Better tv. No roaches that we could see. They need to update and upgrade all of their rooms. It’s long overdue.
Stayed 1 night in Oct 2023

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2023
Response from management on 14 Oct 2023
Thank you for staying with us i hope you had a wonderfool stay.

2/10 Terrible

Tabby

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches
Stayed 1 night in Sep 2023
Response from management on 14 Oct 2023
We sincerely apologize for the presence of roaches during your stay. We understand how inconvenient and unsettling this can be, and we take this matter very seriously

4/10 Poor

Amber

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok. The toilet was unbalanced and the tv was sticky when I accidentally touched it. The drink machine was broken and there was not much for breakfast unless you went to Denny’s and brought it. There were people hanging out behind the hotel blasting music until at least 1am which made it hard to go to sleep. I also felt unsafe with another person seeming to always be in a car when I would go outside and it was creepy. The two females I talk to didn’t seem to friendly but the guy I talk to on Friday Morning was nice.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and moldy
The floor was dusty. There was mold in in the shower and on a wall. We booked two beds but one bed had a huge stain on the white linen. So we both got in the other bed. At 3:30 am, we realized the bed we were in had camouflaged white stains. We were out by 4 am. I would not recommend staying here. Sleep in your car instead.
Stayed 1 night in Oct 2023

2/10 Terrible

Amber

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we first checked in, the lady was super nice. We stayed to ourselves, we did not utilize the breakfast (they only offer waffles and small muffins), my daughter got a bad look when she requested toilet paper, and we cleaned our own room. I didnt complain about my air co ditioner, or that outlets were literally falling out of the wall, because the price was very cheap, and we are trying to save money until we find a home in the area. After all of this, the hotel refuses to extend my stay, but would not offer an explanation. I think that is a terrible way to conduct business. We were spending a lot of money there. Not to mention, every week the price got more and more expensive. This place does not care about anything but making as much money as possible.
Stayed 7 nights in Sep 2023

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
My room was infested with roaches and I called front desk and went up there twice but never did get my room sprayed.
Stayed 1 night in Sep 2023
Response from management on 14 Oct 2023
We apologize for the inconvenience and frustration you experienced due to the roach infestation in your room. This is certainly not the level of service we strive to provide, and we deeply regret the oversight in addressing this issue promptly.We take reports of pests very seriously, and it is disappointing to hear that the necessary measures were not taken to resolve the problem during your stay.

10/10 Excellent

Tonya

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Sep 2023
Response from management on 14 Oct 2023
We are thrilled to hear that you found our location to be nice and quiet. Creating a peaceful environment for our guests is one of our top priorities, and we are glad to know that we have succeeded in providing you with a tranquil atmosphere. Thank you for taking the time to share your positive feedback. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Good

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for work location
Stayed 14 nights in Sep 2023
Response from management on 14 Oct 2023
We are delighted to hear that our location is convenient for your work. We understand the importance of having a convenient and accessible location, especially when it comes to your professional commitments. We strive to provide a location that is well-suited for our guests' needs, and we are glad to know that we have met your expectations in this regard.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very friendly, and the stay has just been relaxing. I only would complain that the pool hasn't worked majority of the stay, but other than that it has been excellent
Stayed 7 nights in Sep 2023

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Cherina

Disliked: Cleanliness, property conditions & facilities
Bugs crawling around bed
Stayed 3 nights in Sep 2023

10/10 Excellent

Fallon

Comfy beds and really nice staff
Stayed 2 nights in Sep 2023
Response from management on 14 Oct 2023
Thank you for your positive feedback! We are delighted to hear that you found our beds to be comfortable and our staff to be friendly and helpful. Providing a comfortable and relaxing stay for our guests is one of our top priorities, and we are glad that we could meet your expectations in this regard.

2/10 Terrible

Janet

Stayed 5 nights in Sep 2023

4/10 Poor

Claudia

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Lacks professionalism
I had to wait 30 to be check in and the housekeeping staff tried to sell me jewelry
Stayed 1 night in Sep 2023
Response from management on 14 Oct 2023
We apologize for the inconvenience you experienced during your check-in process and for the behavior of our housekeeping staff. This is certainly not the level of service we strive to provide to our guests. We appreciate you bringing this matter to our attention and we will address it with our team to ensure it does not happen again in the future.

2/10 Terrible

Enola

Business traveller
Disliked: Cleanliness, property conditions & facilities
This propery was run down, had a horrific stench, and I found a huge bed bug on my 2nd night. The water pressure for the shower was the equivalent of a trickling sink.
Stayed 3 nights in Sep 2023
Response from Management on 11 Sept 2023
Thank you for sharing your feedback with us. We're truly sorry to hear about your negative experience. We strive to provide our guests with a comfortable and pleasant stay, and it's clear that we fell short of your expectations. We sincerely apologize for the issues you encountered, including the condition of the property, the unpleasant odor, the presence of a bed bug, and the low water pressure. Rest assured, we take these matters seriously and will address them with the utmost urgency. We appreciate you bringing this to our attention and we'll do everything we can to rectify these issues to ensure a better experience for future guests. If there's anything else you'd like to share or if there's any way we can make it up to you, please don't hesitate to let us know. Thank you again for your feedback.

6/10 Okay

Lauren

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Management on 11 Sept 2023
Thank you for providing your rating. We appreciate your honesty and feedback. We always strive to provide the best experience possible for our guests, and we apologize if we fell short of your expectations. We value your input and will take your feedback into consideration as we continue to improve our services.

6/10 Okay

Noelis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Management on 5 Sept 2023
Thank you for staying with us Let Us know how we can make you next stay more comfortable

10/10 Excellent

Lawrence

Stayed 1 night in Sep 2023
Response from Management on 5 Sept 2023
Thank you for your perfect 10/10 rating! We're absolutely thrilled that you had such an amazing experience with us. Your satisfaction is our top priority, and we're delighted to have met and exceeded your expectations. We appreciate your support and look forward to welcoming you back for another exceptional stay in the future

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 5 Sept 2023
Thank you for your fantastic 5/5 rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction means the world to us, and we're thrilled to have met all of your expectations. We truly appreciate your support and look forward to providing you with another outstanding experience in the future.

2/10 Terrible

Patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Sherry

Disliked: Amenities
Dirty. Not great area. Front desk lady was great though.
Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
I'm sorry to hear that you found the hotel to be dirty and located in an area that you didn't find great. However, I'm glad to hear that you had a positive experience with the front desk staff. Their helpfulness and professionalism can make a difference in your overall stay. Your feedback regarding the cleanliness and location is appreciated, and I will make sure to pass it along to the appropriate management team to address these concerns. If there's anything else I can assist you with or if you have any further feedback, please let me know.

10/10 Excellent

Traci

Stayed 1 night in Aug 2023

6/10 Okay

inskip

Disliked: Cleanliness, property conditions & facilities, room comfort
The first Room we were given 114 we encountered six roaches in two minutes we had to go back to the check-in counter and request to be moved to another room. As a result, we were very uncomfortable during our stay there. The outside stairway to the second floor is filthy. It needs a good power washing painting some thing it is awful.
Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
I'm sorry to hear about your unpleasant experience with roaches in your first room. That must have been quite unsettling. I understand how important it is to feel comfortable during your stay. It's good that you brought the issue to the attention of the front desk, and I hope they were able to assist you promptly.Regarding the cleanliness of the outside stairway, I apologize for the inconvenience. It sounds like it's in need of some attention. Your feedback is valuable, and I will make sure to pass it along to the appropriate team for improvement.If there's anything else I can do to assist you or if you have any further concerns, please let me know.

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
That was the worst hotel I ever stayed in. It was so late that I couldn’t stay anywhere else at that point. Cleanliness was the biggest issue.
Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
I'm truly sorry to hear that your experience at the hotel was so disappointing. Cleanliness is a crucial aspect of any accommodation, and it's unfortunate that it fell short of your expectations. Your feedback is important, and I will ensure that it is shared with the management team so they can address the issue appropriately. It's regrettable that you were unable to find alternative accommodations due to the late hour. If there's anything else I can assist you with or if you have any further concerns, please let me know.

4/10 Poor

Andre

Disliked: Staff & service
For the breakfast, the did'nt have no table. It was on the go. Not very much choise, so I toke only a 1/2 coffey.
Stayed 1 night in Jul 2023
Response from Management on 4 Sept 2023
I apologize for the inconvenience you experienced with the breakfast setup For now we are only doing grab and go Breakfast

6/10 Okay

Emmanuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty, roaches, needs an upgrade for sure. Never again!
Stayed 1 night in Jul 2023
Response from Management on 4 Sept 2023
I'm truly sorry to hear about the unsatisfactory condition of the hotel, including the presence of roaches and overall cleanliness issues. This is certainly not the experience we want for any guest. Your feedback is valuable, and I will ensure it is shared with the management team. They will need to address these concerns immediately and take steps to improve the conditions and prevent such issues from reoccurring in the future. Please accept my apologies for the inconvenience caused

8/10 Good

Hal, New Durham

Liked: Staff & service, property conditions & facilities
None
Stayed 1 night in Jul 2023
Response from Management on 4 Sept 2023
Thank You for dtsying with Us