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Reviews of Hotel du Château d'Arche, Grand Cru Classé de Sauternes


Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 81 reviews" "
Rating 8 - Good. 19 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

2/10 Terrible

Ran

Disliked: Staff & service, amenities, property conditions & facilities
The staffs were so irresponsible and unprofessional. In the last minute they told me on Sunday everybody is off and I needed to check in by myself following a specific procedure, which did not work at all and I could not enter the facility, ended up in booking another hotel nearby. They don’t even pay any attention to provide explanation or apology. If you want a trouble, this is a right place.
Stayed 1 night in Aug 2022

8/10 Good

Maria Valeria, Holmdel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice stay!
Stayed 1 night in Apr 2022

8/10 Good

Johan

Stayed 1 night in Apr 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place in the vineyards
This is a beautiful place in the vineyards. The room was large and nice, but no air conditioning. It was cool at night so not a big issue. Breakfast was good and I had it in the garden. There are restaurants not far away in the town of Sauternes. I did a tasting at their winery and at a place in the town. There are other wineries nearby. Overall a very nice stay.
Stayed 2 nights in Aug 2021

10/10 Excellent

julie

Stayed 1 night in Jul 2021

10/10 Excellent

marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with great recommendations. Beautiful setting and boutique.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Extremely friendly staff. Beautiful room and wonderful views
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, unique chateau, spacious suite, helpful staff, excellent breakfast. Weathered a heat wave thanks to 3-foot thick stone walls!
Stayed 3 nights in Jun 2019
Response from Hélène on 3 Jul 2019
Bonjour, Thank you for your very kind review. We are delighted that you enjoyed your stay in our hotel and hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasent
Very nice and friendly we were looking for a place to stay while travelling through France into Spain. This will become our regular stop over now
Stayed 1 night in Feb 2019
Response from Hélène on 18 Feb 2019
Bonjour, We are really happy that you enjoyed your stay in our hotel. We are looking fowards to seeing you again in Château d'Arche. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vintages and misty mornings
Expectation: it's all about expectation! We arrived with open minds and were greeted delightfully, with charming courtesy by Elaine. Our room was on the 1st floor with views over Ch.d'Arche's lush vineyards, comfortable bed and bath. The view of the sun breaking through Sauterne's [essential] morning mist unforgettable. And a perfect opportuity to stock up on the Chateau's best vintages. Perfection
Stayed 1 night in Sep 2018
Response from Hélène on 10 Oct 2018
Bonjour, Thank you very much for your very kind review. We are very happy that you enjoyed your stay in Château d'Arche.

8/10 Good

George, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understated rural charm
Super calm, quality chateau in the most lovely rural setting. You don’t get big hotel facilities and that’s why we liked it.
Stayed 1 night in Sep 2018
Response from Hélène on 19 Sept 2018
Bonjour, Thank you for your kind review. We hope to see you back in Château d'Arche.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Chateau in Sauternes!
Great working Chateau in Sauternes. Room was spacious, and only a 5 minute walk into town for dinner. Loved the wine tasting and tour too!
Stayed 1 night in Jul 2018
Response from Hélène on 8 Aug 2018
Bonjour, Thank you very much for your very kind review. We are happy to see that you spent a wonderful time in our hotel. We hope to see you back in Sauternes. Best regards.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. This is the most beautiful Chateau! Small and romantic. The staff is fantastic!
Stayed 2 nights in Nov 2017
Thank you for your kind review

10/10 Excellent

Blossom, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful as its name.
Value-add, spacious and graceful chateau. Short walk into town area. Situated amongst a productive vineyard and makes a beautiful Sauternes. Great breakfast with local produce. Recommend both restaurants in town, classic French and the other with fish/ steak grilled in the dining room fireplace. Recommend the local wines. A truly peaceful and beautiful stay, with friendly and helpful staff.
Stayed 1 night in Aug 2017

10/10 Excellent

Pascal, Hernando Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay while in the Sauternes area
What a gem!! beautifully nestled in the winery estate of Chateau d' Arches, it is just a few minutes from the village of Sauternes. Great rooms, beautiful surroundings and excellent service. Breakfast is outstanding and the 7 pm estate Sauternes tasting is an unexpected and delightful treat

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Quiet & close to many wine houses, but not 4*!
Booked here to be close to the numerous wineries in the area (Sauternes and Barsacs), but in hindsight I would have chosen to stay in Bordeaux proper. It's only a thirty minute drive away from most of the chateaus.

8/10 Good

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant location for a 1-night stop over.
Chose this hotel as it is out of town. Nice location and good for a one night rest. Receptionist was very helpful and booked us a nice local restaurant for the evening - No doubt on a commission! Not keen on a roll-top deep bathtub, which would take 1/2 hour to fill. No separate shower, so forced to use bath for showering causing a lot of spray all over the bathroom floor. Breakfast was minimal and expensive at 10 EUR per person. Room rate was reasonable of the website, but when local tax, breakfasts and VAT is added, the value was not so good. Overall a pleasant experience, but could have been even better if the above points had been addressed.

10/10 Excellent

lorelei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!

10/10 Excellent

cindy, Sparks NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Wonderful! We had the chateau to ourselves since it was early in the season. Helene was very helpful with everything and spoke very good English. Highly recommend!

10/10 Excellent

Rebecca, Melvindale, MI,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine Chateau in Sauternes
Booked two rooms for two nights but stayed three! Wonderful wonderful wonderful! No restaurant on site but two very lovely restaurants in town only a short walk away. Nice French breakfast for 10€ a person and good coffee. Spent a whole day "castle hunting". House wine put out each evening for sampling. Very clean and large rooms Highly recommend especially after 7 nights in Paris! One note to Americans - the French love their bathtubs. Most rooms equipped with bathtubs and hand held shower heads not what is considered standard in USA.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful Place in Sauternes
We stayed overnight. The rooms where very spacious, well apointed, clean, a bit worn (worn out carpeting) bed was comfortable. Extremely quiet. Very refreshing after a long trip. The place was almost impossible to find. Our Garmin GpS did not know it, the website coordinates where not recognized. We had to ask around in the tiny village. No WIFI... Not good. Overall very nice. Would recommend for couples mainly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

George, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Sauterne area
A beautiful hotel in the midst of the vineyards and offering very informative tours of the winery and delicious tastings. Also conveniently located for visits to many interesting chateaux to see inside. You definitely need a car.

8/10 Good

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une agréable découverte le château d'Arche
Super, tout est parfait. Le personnel est charmant et la visite des caves mérite d'etre faite.
Stayed 1 night in Jun 2023
Response from Marie on 18 Jun 2023
Bonjour, Et merci de votre commentaire, nous avons à coeur de faire vivre une expérience complète à nos clients.Au plaisir de vous revoir parmi nous, Marie, Relais de Château d'Arche

8/10 Good

Stine

Stayed 1 night in May 2023
Response from Château d'Arche on 2 Jun 2023
Thank you very much, we are glad you enjoyed your stay and we look forward seeing you again ! The team of Château d'Arche.

10/10 Excellent

Gonzalez

Stayed 1 night in Nov 2022

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antico monastero in mezzo alla natura
Hotel in mezzo alla natura in un antico monastero arredato con cura. Piscina esterna con vista sui monti. Personale gentile e efficiente
Stayed 2 nights in Jun 2022

8/10 Good

Reinaldo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Romualdo

Travelled with partner
Liked: Cleanliness, staff & service
Ottima posizione, camera molto accogliente
Stayed 1 night in Sep 2021

8/10 Good

Till

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar lindo e tranquilo
O lugar é muito tranquilo, bem bonito e confortável, cafe da manhã delicioso e a única recomendação é que na recepção deveria oferecer uma taça de boas vindas de um sauternes.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Olivier

Liked: Cleanliness, property conditions & facilities, room comfort
Agréable
Séjour d'une nuit. Visite de la région de Sauternes. La chambre est vaste, confortable et dotée d'une belle salle de bains. Agréable petit dejeûner dans le jardin. Il est nécessaire d'anticiper, en saison tout au moins, pour réserver une table dans un restaurant dans les environs pour le soir.
Stayed 1 night in Aug 2021

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très jolie étape. Vue sur les vignes. Visite du chai très intéressante.
Stayed 1 night in Jul 2021

10/10 Excellent

PASCAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

JeanPhilippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
Un séjour très agréable dans un hôtel de charme, environné par les vignobles. Personnel très accueillant qui nous a donné de nombreux renseignements utiles, chambre confortable (lit de 200 x 200!), hôtel très tranquille.
Stayed 2 nights in Sep 2020

8/10 Good

Jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Magdalena

Stayed 1 night in Jul 2020

10/10 Excellent

ricardo n

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para volver
Un lugar de ensueño en la campiña francesa la zona de las bodegas de los vinos de Burdeos, en general son castillos restaurados. Buen desayuno. Por supuesto que es un lugar para ir en coche. Es complicado el check in, deberian mejorar las indicaciones y especificar bien el horario, el resto excelente.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bel emplacement au calme dans les vignes, belle bâtisse et excellent acceuil
Stayed 1 night in Aug 2019

8/10 Good

Veillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique ! Bons vins Beaux paysages
Stayed 1 night in Aug 2019

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une soirée étape de qualité
Un beau château dans le Sauternais, au milieu des vignes. Un accueil très chaleureux et une très grande chambre (suite), spacieuse, claire dans une des deux tours, d'où la salle de bain, bien équipée, séparée de la chambre, un étage plus bas. Literie de qualité. Une soirée étape reposante tout près des plus grands crus de sauterne, comme le château d'Yquem.
Stayed 1 night in Jul 2019

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Sauternes
We stayd one night at Château d’arche On Our way to spain. The place was very nice. Very peaceful place in A small. Owners and staff was very kind and helpful. Room was big and quiet. Would recommend it.
Stayed 1 night in Jun 2019
Response from Hélène on 26 Jun 2019
Bonjour, Thank you for your very kind review . We hope to see you back in our hotel very soon. Best regards.

10/10 Excellent

verdiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from hélène on 14 Jun 2019
Thank you very much for your nice review.