Arrived late by bus after travelling 16 hours. Had trouble finding the entrance from the main Street and then found they had no record of our booking.
The extra bed requested and paid for was not ready . We found the beds too small and the extra beds were rustic at best.
Very dissapointed to find the Gym and pool was not free and was going to cost $40 per head for a visit : no thanks .
Breakfast were spectacularly good, staff were polite and helpfull but some serious sytem problems here.
I wanted to let my three kids experience what a hotspring is like, and started planning a trip to Hokkaido half a year ago. We initially wanted to try out Niseko, because the reviews were good, but I later found that it would be difficult to connect easily from Chitose Airport to Niseko. In the end, we opted to stay two nights in Sapporo, take a bus to Jozankei, and stay two nights there. We were not disappointed. We enjoyed building snowmen in the day, and soaking in the hotsprings in the evening. In fact, the kids love the hotspring so much that we went for a dip just before we check out of the hotel!
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