From arrival to departure a consistently high standard of customer service, welcoming and professional staff across all areas, particularly accommodating as we were travelling with our six year old son.
nice hotel is great part of sao Paulo. the hotel was clean large sized rooms.
the facilities are fantastic live band and disco on premises. many restaurant options with American breakfast.
would recommend it without hesitation.
I had some trouble with the WiFi and critical being there on business and working pretty much night and day - but the staff were really committed to getting it sorted and finally installed my own personal router in the room. Super-friendly competent staff at the front desk.
Water and electricity was off between 1am and 5:30am for one evening - but plenty of warning, and torches issued to all guests. Used the meeting room facilities - and all went well, the lunch was superb. Breakfast in Brazil is fruitilicious!
Rascal is my favourite restaurant in Brazil and its around the corner from this hotel. Plenty of restaurant and food options a walk away. Guest parking is expensive - so if you are using it for meetings - might be useful to look for cheaper parking alternatives nearby.
LOVE the bathrooms in this hotel. Full showers and a separate tub.
No complaints! Stayed here before and will definitely stay again.
Generally a pleasing experience at the Mercure with a decent sized apartment for an excellent rate. Bizarrely the living room featured a decent sofa but no TV whilst the bedroom DID feature a TV. The kitchen and utility area was a very, very welcome bonus.
The only let downs were a lack of any plug which would accept the adaptor plug for South America (due to the very thin 'female' receptor) and that the bathroom featured one or two unwelcome curly guests who had not left with their previous occupants or been properly cleaned away by the house-keeping staff.
The staff themselves were on the whole superb from arrival through to departure.
Recommended at the Expedia Rate - but don't expect Nectar Points as Expedia continues to hide the box where you re-submit your registered Nectar Card number on the confirmation...
The description and pictures gives one the idea that the Atma spa-hostel is an oasis of tranquility. It is not. There are a lot of people sharing a very small public space and restroom facilities. It is noisy from quite early until late. Nowhere in the description of this property does it say that the hostel's breakfast area is transformed into a bar with live rock and roll acts at night. I love live rock and roll music, but not where I am trying to sleep. Staff, clients of the spa and other guests have no concern over talking loudly andr waking those sleeping.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.