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Reviews of Mercure Sao Paulo Nacoes Unidas

3.5 out of 5
Mercure Sao Paulo Nacoes Unidas
Rua Manoelito de ornellas 104, Chacara Santo Antonio, São Paulo, SP

Reviews

8.2

Very good

Rating 10 - Excellent. 245 out of 597 reviews" "
Rating 8 - Good. 227 out of 597 reviews" "
Rating 6 - Okay. 79 out of 597 reviews" "
Rating 4 - Poor. 30 out of 597 reviews" "
Rating 2 - Terrible. 16 out of 597 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tatiana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
disgustingly dirty
Stayed 2 nights in Aug 2023
Response from Ana Paula on 6 Sept 2023
Dear Tatiana,Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ana Paula KimuraGeneral ManagerMercure SP Nações Unidas

8/10 Good

Brenda

Stayed 1 night in Mar 2023
Response from Ana Paula on 21 Mar 2023
Prezada Brenda,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-la novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mejor relación precio/valor!!!
Response from Ana Paula on 3 Jan 2023
Estimada Maria,Gracias por tu reseña.Las impresiones y comentarios de nuestros huéspedes son extremadamente valiosos para nosotros para mejorar nuestros servicios.Espero tener la oportunidad de darle la bienvenida nuevamente pronto.Atentamente,Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service
Bien ubicado
Stayed 2 nights in Jul 2022
Response from Ana Paula on 18 Jul 2022
Estimado Carlos, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

10/10 Excellent

William

Stayed 6 nights in Jun 2022
Response from Ana Paula on 18 Jul 2022
Prezado William, Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall conditions Ok. Some renovations are required in the bathroom.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
very good staff
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2017

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Front office staff spoke English but could have been nicer. Room was clean and comfortable but the hotel was under construction. My credit card was charged 2x; overall it was clean and nice.

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
While street was being worked on by the city, the service was great as always

8/10 Good

Diego, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apart hotel close to Morumbi
The hotel is about 50 min away from Guarulhos Int. Airport (without traffic though) in the Chácara Santo Antonio neighbourhood, very close to Morumbí and full of business offices. Attention was good, room was very comfortable and had a kitchenette of it's own, so you can buy groceries in the nearby Carrefour (one block away) and cook for yourself, if you are on a budget. Food from the room service is quite good. The hotel also has a roof top pool / gym / sauna / terrace, with a good view of sao Paulo's southwest. I chose this hotel because it is somewhat near Interlagos (the race track in which the Brazilian GP takes place - 15 min away in Metro), near a metro station, near a mall (Morumbi Shopping) and a supermarket, and near Morumbi, which is a very nice upscale neighbourhood in the city.

8/10 Good

ANIL, Dhaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need SPA
I enjoy it

8/10 Good

ABHIJIT, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Nice Location..
Breakfast was quite disappointed. No choice in veg food... Rest is fine.Room with Kitchen Location is quite good near from Carrefour Super Market only 5 min walking.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
2 weeks in Sao Paulo
the hotel was under renovation

6/10 Okay

Edward, Boca Raton, FL

Disliked: Staff & service, property conditions & facilities
Under Construction
The place was under construction. No amenities. Could've been alot better.

2/10 Terrible

Laurence, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was very dirty, with stained carpets, worn furniture, and the bathroom shower stall was so dirty you couldn't see through the glass. The sheets had little black dots all over. We did not stay - we left immediately to look for another hotel. This Mercure was too disgusting to spend even one night.

4/10 Poor

Marco, San Antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
Only if you need to be around the area
Overpriced hotel, result of a overcrowded and overpriced city: what else can you expect? $100 per night for that hotel is an insult to the intelligence and budget of any traveler, but Sao Paulo is by itself a crazy place.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel, very clean, not the best location
Room was very clean, location was not great. Service was good, staff was kind, although any extra requests took a very long time and needed 2 or 3 phone calls to reception, but i find this to be standard in any of the Mercure hotels.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Nice hotel, close to Business Locations!
Staff on Receptions are great!. Technical support when Internet issue raised was ok too. Only element to improve is the noisy air condition. It will require change or maintenance.

6/10 Okay

Max, San Diego

Liked: Cleanliness, room comfort
Basic Hotel-Basic Services But Ok
Basic hotel that has full kitchens-a big plus since there is a large grocery story within two blocks. Hotel is not centrally located. Few restaurants within walking distance. The area looks a bit iffy but I walked at night without concern. The rooms are large and a bit worn but clean. Hotel staff speaks some English enogh to get buy. Everyone is very friendly. The breakfast is not worth it and really not all that good. The cereal was so stale you could bend the cereal flakes. I enjoyed the fact you could open windows and the aea was quiet. The shower was awesome-like a fire hose. Two single beds but comfortable. Reasonable price was a factor

8/10 Good

Alfonso, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Very good if attending show @ Transamerica
Rooms are a little small, specially if sharing. They have a kitchenette, but we did not use it at all. Shower is great! Breakfast is very good. 10 min cab ride to Transmaerica Expo Center. Surrounding neighborhood is packed with offices so there are "excecutive lunch" menus all over the place.

8/10 Good

Paresh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confy stay
The location is appropriate, supermarket, train station is just 5 minutes walking distance.

6/10 Okay

philip, USA

Liked: Room comfort
fair way to expo center
It is good

2/10 Terrible

JAIME V, MIAMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
YOU GET WHAT YOU PAY FOR
OVER RATED HOTEL; NOT REALLY NOT AS CLOSE TO THE CONVENTION CENTER AS DESCRIBED. NO ONE SPOKE ENGLISH THEIR TELEPHONE DIDN'T WORK, RECEPTION DOESN'T ANWER THE PHONE, THEY KEEP YOU ON HOLD FOR 20 MINUTES AND THEN HANG UP. WILL NEVER STAY HERE AGAIN.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

klmsystems

Liked: Staff & service, room comfort
Good for Short Stays
The room was a decent size, the bed very comfortable. I found the room to only be lacking in having some mold in the bathroom, and no iron/board in the closet. The food from room service was great but a bit high in price. The area has many good choices for dining, but not at night time. The staff was also very helpful with each need.

6/10 Okay

krissy, London

You get what you pay for... Ok place to stay
The hotel boasts 'fully equipped kitchen' which included a few pans, minimal utensils and cutlery etc... not in any way fully equipped, not even able to make tea or coffee in the room... unless you buy all the necessary stuff yourself! 'Free wifi' in the rooms is hit and miss, I had to get the floor router restarted to gain access on my first day, and it wasn't reliable so I pretty much gave up after that and just accessed when signal was strong enough! One huge surprise was that I wasn't able to print my airline online check in details in the hotel anywhere.... when I asked if someone at the hotel could do it for me I was told 'no, that website is blocked, check in at the airport' by the female receptionist ( i cant believe that an airline website would be blocked in a hotel), who was surly and unhelpful. Having said that the male receptionists were much more helpful, and one suggested where I could go to find an internet cafe, which is what I did eventually. THANK YOU BRUNO! Having said all this, the room was clean and comfortable, and the hotel felt safe, no visitors are allowed in unannounced. Room cleaning tended to be very late afternoon, usually the time when I was returning to the room to nap or eat, so a couple of days there was no room cleaning as a result.. Overall an ok place to stay!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Peter, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Can do better.
We booked 2 rooms 2 months ahead of our stay but when we arrived there was confusion about what we had booked. we ended up on different floors and one room was a smokers room despite requesting non smoking. It was very noisy at night. The food was good. The day reception staff were helpful and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ivan, Cincinnati, OH

Liked: Cleanliness, staff & service, property conditions & facilities
Fine, but better options around for same price
Hotel is OK, location is great, near to mall and other amenities. Personnel was great and very helpful. In the area there are other hotel options at same price level with better / newer rooms.

6/10 Okay

Patricia, Miami

Liked: Cleanliness
Disliked: Staff & service
Horrible Service
Personnel were very rude, did not speak English or Spanish wich made it hard to understand each other. Restaurant food was not worth my money. Location was good, near TransAmerica Expo, did not feel save in the neighborhood.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MICHEL

Stayed 2 nights in Jan 2024
Response from Ana Paula on 12 Jan 2024
Prezado Michel,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

LEONARDO

Stayed 1 night in Dec 2023
Response from Robson Almeida on 28 Dec 2023
Prezado Sr. Leonardo, Obrigada por sua avaliação.As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebe-lo novamente em breve.Robson AlmeidaCoordenador de RecepçãoMercure SP Nações Unidas

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, staff & service
Não recomendo
Comida ruim (serviram leite estragado) Quartos não foram arrumados por 3 dias Lixo não foi retirado do quarto Roupas de banho não foram repostas
Stayed 3 nights in Dec 2023
Response from Ana Paula on 18 Dec 2023
Prezada Andrea, Obrigada pela avaliação. Esteja certo de que medidas necessárias para evitar futuras ocorrências quanto aos problemas relatados serão tomadas. Agradeço que tenha nos contado sobre sua hospedagem e espero que nos dê a oportunidade de recebê-la num futuro próximo. Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ana Paula on 13 Dec 2023
Prezado Hóspede,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

EDUARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Otima
Stayed 1 night in Dec 2023
Response from Ana Paula on 13 Dec 2023
Prezado Eduardo,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

8/10 Good

Tania

Business traveller
Stayed 1 night in Nov 2023
Response from Ana Paula on 6 Dec 2023
Prezada Tania,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-la novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa hospedagem Uma questão é que quando chegamos não tinha fila de prioridade para o check-in. A fila estava grande deixamos as malas e fomos almoçar fora para retornar e fazer o check-in mais tarde
Stayed 3 nights in Dec 2023
Response from Ana Paula on 6 Dec 2023
Prezado Hóspede,Obrigada por sua avaliação.As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

Ronaldo

Stayed 1 night in Dec 2023
Response from Ana Paula on 6 Dec 2023
Prezado Ronaldo,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

6/10 Okay

Jorge

Stayed 1 night in Nov 2023
Response from Ana Paula on 18 Dec 2023
Prezado Jorge,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Robson Almeida on 21 Nov 2023
Prezada Sra. Lia, Agradeço sua avaliação referente ao Mercure São Paulo Nações Unidas.Foi um prazer receber seus comentários. Não deixarei de partilhá-los com toda a equipe.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um bom serviço. Espero ter a oportunidade de recebe-lo novamente em breve.Robson AlmeidaCoordenador de RecepçãoMercure SP Nações Unidas

10/10 Excellent

aline

Stayed 1 night in Nov 2023
Response from Robson Almeida on 17 Nov 2023
Prezada Sra. Aline, Nosso maior objetivo é atender suas expectativas. Agradecemos seus comentários sobre sua hospedagem. Espero ter a oportunidade de recebe-lo novamente em breve.Robson AlmeidaCoordenador de RecepçãoMercure SP Nações Unidas