Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 03-Aug-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new mexico

Great location...

Posted 03-Jul-2014
We were there for only one night during the World Cup. The hotel is situated near the jardin area and about 1 mile a 20 min walk to that Oscar freire st which has lots of nice restaurants and shops. Overall the hotel is nice and the breakfast is good too....and the metro is like 2 blacks away..,..DO NOT TAKE THE CITY TOUR with them ..... It sucks! The guide doesn't know his stuff
4 out of 5
Recommended
for Everyone
by Salimfrom Toronto, ON

great location near paulista ave

Posted 24-Jun-2014
Pros: location
Cons: more english speaking customer service reps.
Location: great location, near paulista ave, the heart of downtown.
room had upgraded finishings, great balcony, flat screen tv, fast free wifi, customer service was friendly and accommodating.
4 out of 5
Recommended
for Everyone
by Neilfrom Manchester

Friendly, helpful and comfortable

Posted 26-May-2014
Pros: Friendly staff and comfort of room.
Cons: Concierge or equivalent service to give more details on things to do/ services available.
Location: Paulista ave for general coffee, food, etc. Plenty of good restaurants hereby. Metro station 5mins walk giving access.
Good location served by airport express bus. Nice clean and comfortable room with very comfy beds. Staff were friendly and helpful.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by Luis Carlos Zuimfrom Brazil

Excellent location and service for Business trip

Posted 22-Apr-2014 on Hotels.com
Excellent location and services. The room is confortable and very clean.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel in great location

Posted 14-Apr-2014 on Hotels.com
Overall very happy with the stay. Great location, nice hotel, comfortable room, friendly service, quick check-out, good breakfast. Room for improvement when it comes to elevator capacity/speed, room safe (needs key lock from reception), toiletry products. Also pricey laundry service and no free parking. Did not use the wi-fi.
5 out of 5
Recommended
by Bobfrom Roswell, GA

Great Hotel

Posted 31-Mar-2014 on Hotels.com
The reception staff was very helpful and even came to their restaurant to help me with language translation when I rodered dinner...
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 25-Feb-2014 on Hotels.com
2 out of 5
Recommended
by A verified travellerfrom Chicago, IL

Business travelers do not stay here

Posted 24-Feb-2014 on Hotels.com
I travel throughout Latin America all the time, and have become accustomed to having to ask for an iron and ironing board in Brazilian hotel rooms. But here they didn't have one at all, and the only thing they could offer was their exorbitantly priced laundry service, which was so slow--even when I opted for the "express" service (for which you pay 50% more, and all you get is a delivery at the very end of the night even if you drop it off first thing in the morning--they caused me to have conduct two days of very important business meetings in wrinkled clothing. To add insult to injury, even when I selected "express," they didn't deliver them until the next day. And when checking out, I had to battle even to get them not to charge me for the express service, which they obviously didn't deliver. Finally, even after much arguing and not getting any discount for the serious problems they caused me due to their failures and disorganization, they tried to charge me almost $90 Reais extra (because of a "miscalculation"), which I thankfully caught because I double checked their math. This hotel showed horrible organization and management from the moment I entered. DO NOT stay here.