Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from new mexico

Great location...

Posted 03-Jul-2014
We were there for only one night during the World Cup. The hotel is situated near the jardin area and about 1 mile a 20 min walk to that Oscar freire st which has lots of nice restaurants and shops. Overall the hotel is nice and the breakfast is good too....and the metro is like 2 blacks away..,..DO NOT TAKE THE CITY TOUR with them ..... It sucks! The guide doesn't know his stuff
4 out of 5
for Everyone
by Salim from Toronto, ON

great location near paulista ave

Posted 24-Jun-2014
Pros: location
Cons: more english speaking customer service reps.
Location: great location, near paulista ave, the heart of downtown.
room had upgraded finishings, great balcony, flat screen tv, fast free wifi, customer service was friendly and accommodating.
4 out of 5
for Everyone
by Neil from Manchester

Friendly, helpful and comfortable

Posted 26-May-2014
Pros: Friendly staff and comfort of room.
Cons: Concierge or equivalent service to give more details on things to do/ services available.
Location: Paulista ave for general coffee, food, etc. Plenty of good restaurants hereby. Metro station 5mins walk giving access.
Good location served by airport express bus. Nice clean and comfortable room with very comfy beds. Staff were friendly and helpful.
3 out of 5
by A verified traveller

OK Hotel, poor fitness center

Posted 05-Feb-2014
Pros: The breakfast included iwth the stay was very good.
Cons: The fitness center needs updating.
The gym is extremely dissappointing. I have never seen equipment so old. The pools is about the size of a hot tub.
4 out of 5
for Families
by A verified traveller

Close to Ave Paulista

Posted 27-Jan-2014 on Hotels.com
Great service, nice hotel. The included breakfast was really good. There's a wonderful small park within walking distance, as well as great shopping options. Many restaurants nearby.
4 out of 5
for Everyone
by Traveller from non-USA

Good for short business stay

Posted 05-Dec-2013
Pros: The staff are excellent!!!
Cons: Rooms could use a happier colour scheme. They feel dated. Sound proofing next to the elevator would also help.
Location: Great location. Near shops, restaurants, bars. Walking distance to Paulista Avenue and metro but still in a quiet street.
Other reviews praise the staff and the breakfast. Staff are excellent! Breakfast is good and comparable with most hotels in Sao Paulo that are in the same range. The rooms are small and feel a little dated. This was my 7th hotel in Sao Paulo in the last 2 years and surprisingly came out to be the most expensive. Again, staff were the best out of those 7 but the rooms would be in the bottom half of my list. If you need a lot of hotel staff support, this hotel is for you. Loud guests knocking on doors in the middle of the night and poor sound insulation, especially near the elevator were not nice at all.
4 out of 5
by Manley, Greg from Switzerland

Safe Neighborhood - convienant

Posted 22-Oct-2013 on Hotels.com
The room service is TOP quality and the staff very kind. Check in was fast. I recommend this fine hotel to everyone.
4 out of 5
for Business Travellers
by A verified traveller

Excellent, helpful staff

Posted 11-Oct-2013
Where they found these people, I don't know, but they sure didn't work for another SP hotel before. They were extraordinarily helpful. And the breakfast was better than most all other SP hotels of this category.
5 out of 5
for Business Travellers

This traveller left a rating score only Posted 08-Oct-2013 on Hotels.com
2 out of 5
by Frequent traveler to Sao Paulo from US

good location but overpriced

Posted 07-Sep-2013 on Hotels.com
moderately professional staff, nice but providing "lip service". There is a sort of café area in front of the dining room, but poorly lit, seems to discourage anyone to sit there. Nobody seems to care if customers are really finding what they want. Internet connection slow, and you have to pay. Overall completely overpriced. Attempts to be a boutique hotel, but a long way to go.