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Reviews of Aparthotel Adagio Sao Paulo Itaim Bibi

3.5 out of 5
Aparthotel Adagio Sao Paulo Itaim Bibi
Rua Prf Carlos De Carvalho 168, Sao Paulo

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 269 reviews" "
Rating 8 - Good. 109 out of 269 reviews" "
Rating 6 - Okay. 33 out of 269 reviews" "
Rating 4 - Poor. 9 out of 269 reviews" "
Rating 2 - Terrible. 4 out of 269 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Dani on 22 Jun 2018
Agradecemos por sua avaliação. Atenciosamente. Daniela Almeida Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Philip, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Abysmal wifi is a reason to avoid!!!
I visit Itaim Bibi a lot and Wanted to try this hotel. Read the other reviews as, for business travelers at least, the lack of usable wifi is a reason not to stay here. It's not even just slow, it's just impossible to get any connection, and when you do (for 5 mins) it's like dialup at best. I really wanted to like this hotel as it's clean, modern and spacious rooms in a great area, but I just can't overlook the problem with not being able to get any work done on wifi.
Response from General Manager on 28 Dec 2016
Dear Philip, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Sao Paulo Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerencia on 21 May 2016
Mr. Christopher, Thanks for choosing Adagio SP Itaim Bibi! We hope to see you soon in a new future. Renata Mendes Quality Service

6/10 Okay

Mauricio, São Paulo

Liked: Room comfort
Disliked: Staff & service
Great location, but the worst internet connection
I am originally from Sao Paulo, but living and working in Switzerland. Itaim is one of the best districts in Sao Paulo, it has lots of great restaurants, bars and its in the middle of the financial district, so the location of this hotel is great for me. The room has a decent size and the bed is very comfortable, with nice pillows. I don't care about not having daily cleaning, considering the price is ok. But the quality of the internet connection is horrible. This is my second time at this hotel and I will probably not go back because of the internet. It didn't work for the almost the whole week. When it rarely worked, I tested the speed and it was 0.3 MBPs. Impossible to work in my room. It didn't work with cable also. If you decide to stay at this hotel, I recommend you to go to the closest Starbucks at Jesuino Arruda x Bandeira Paulista when in need of internet connection. There it worked flawlessly all the time.
Response from Gerencia on 4 Jun 2016
Mr.Mauricio, Thanks for sharing your experience at the Adagio SP Itaim Bibi. We're sorry we have not exceeded your expectations during your stay. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Renata Mendes Quality Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
We stayed with our 2 kids 10 and 7 and they slept on the pull out couch which is very comfortable and easily and comfortably will sleep 2 adults. Location is great and feels safe, with good bars and restaurants around. Breakfast buffet is good and friendly staff. We had a nightmare with the parking as they couldn't find our key took 30 minutes to find the key that is the only thing to complain....

6/10 Okay

Luis, Louisiana, USA

Liked: Cleanliness, staff & service
Awesome location. Little small for family of 4
Pros: Very friendly staff. All of them were very helpful Location was the main reason for getting this hotel. Walking distance from dozens of bars, restaurants, drug store, market... the best of Sao Paulo is there. Room was recently renewed. All looked new and clean. Good bathroom with very nice shower. Cons: When I booked, it said in the reservation it had 2 full beds, but it's one bed and one sofa bed. It was not too comfortable for a family of 4, but for a couple would be perfect. Bedroom curtain had some mold spots. I notified the staff and I believe they will take care of it Internet is very very slow.... they said it there is a project approved to replace the internet connection. Needs renewal of fitness equipments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUITABLE COST BENEFIT IN A VERY COMFORTABLE REGION
SHORT STAY WITH A GOOD ATTENTION

8/10 Good

roger B , new york

Liked: Cleanliness, staff & service, room comfort
Rooms need uplift . Particularly run down chairs . Otherwise good service and great breakfast . Good free WIFI

6/10 Okay

Biz Traveler, NJ

Disliked: Cleanliness, property conditions & facilities
Run down; in process of being updated
The rooms had kitchenettes but no cookware. Microwave plug didn't fit in outlet. Desk chair torn and worn out. No maid service without paying extra!! What?? Breakfast very basic. The location is great though - close to Faria Lima, lots of great bars and restaurants nearby. Safe neighborhood.

4/10 Poor

Matthew, Santiago, Chile

Disliked: Cleanliness, property conditions & facilities, room comfort
Unreliable and painfully slow internet

10/10 Excellent

Ramon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Paulo during world cup
Very good hotel in a great, safe location, plenty of nice restaurants in the area. Friendly bilingual staff ( portuguese-spanish)

10/10 Excellent

natalia, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Cup 2014 - loved it !
I loved this hotel, the staff spoke English and were very helpful from ordering food for me when I fits checked in to giving me directions on how to get to certain places The room was clean and spacious, It had the most comfortable bed and pillows! Fast wifi internet and good cable channels. It is located around many restaurants and shops so you always had something to do. Most importantly I felt safe here, would definitely stay here again.

8/10 Good

Epeak, NY

Liked: Cleanliness, staff & service
Good for the price
good location and hotel for the price. Only big complaint was the internet. It was woefully bad. If you expect to do any work in the hotel when you are on business, the internet at this hotel won't get that accomplished.

8/10 Good

Gui Passos, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very dirty. They are slowly renovating the rooms but they refused to give me a renovated room.

6/10 Okay

Ted Ryerson, San Francisco

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lobby under construction
The hotel lobby is currently being renovated, so it's noisy and dirty in the lobby. The floor plan of the rooms is awesome, especially if you're traveling with kids. They are 1 bedroom suites with mini-kitchenettes.

10/10 Excellent

Michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Great Location
I have stayed many times at Mercure in Itaim. It is comfortable and feels like home. I really enjoy the free espresso machine in the lobby. Most of all, the neighborhood is convenient and very interesting.

6/10 Okay

A Steier, Miami

Liked: Cleanliness
Good For The Price
Very convenient for business meetings especially considering the traffic in Sao Paulo.

8/10 Good

Alek, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the middle of area with hundreds of restaurants
Hotel is not glamorous, but very clean. It is virtually located in the best area of the city, with lots of bars and eateries.

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, some rooms noisy at nightI.
Like it missing good Internet connection

10/10 Excellent

Lloyd, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great neighborhood in Sao Paulo
The hotel is located on a quiet side street in a great neighborhood - close to restaurants, cafes, shopping, and parks (and best of all, very safe for Sao Paulo). The hotel staff were polite, spoke English, and were knowledgeable of the area. The rooms are large, with a bed area separated from the sofa/TV room, and also included a mini-kitchen and dining table. For the price, this was an excellent hotel. I've stayed in several other hotels in Sao Paulo, and this was the best in terms of price, location, and comfort. On the other hand, the hotel didn't have a hotel bar (unlike other Hotel Mercures in Sao Paulo) but it wasn't needed due to the large number of bars within 1-2 blocks (and such a safe area it wasn't a problem to go out at night).

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This is a business hotel only
I did expect more from this hotel but then again I ws not disappointed. Perfect for in and out business. Also, the breakfast buffet was cheap and had the required american standard selections to keep you fixed until your next meal without being hungry all morning.

4/10 Poor

LPH

Liked: Cleanliness, room comfort
Disliked: Staff & service
Confusion in Booking
I came to stay for a business trip. They did not understand the Orbitz booking and were confused and did not know who should pay. Consequently it took far too long to check in.

10/10 Excellent

Lívia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Atendentes solícitos, quarto confortável para família
Stayed 3 nights in Feb 2020
Response from Daniela on 20 Feb 2020
Prezada Sra. Livia, Agradecemos por sua avaliação e comentários. Nossa equipe estará sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Daniela on 2 Feb 2020
Prezado Hospede, Agradecemos por sua avaliação. Atenciosamente Daniela Almeida Gerente Geral

2/10 Terrible

IVAN

Travelled with family
Liked: Cleanliness
INFEKIZMENTE O SITE HOTELS VENDEU ESTADIA COM CAFE DA MANHA INCLUSO POREM NAO HAVIA O COMBINADO NO MOMENTO DO CHECK IN
Stayed 2 nights in Jan 2020
Response from Daniela on 8 Feb 2020
Prezado Hospede, Agradecemos por sua avaliação. Pedimos desculpas pelo inconveniente e esperamos que nos dê uma nova oportunidade num futuro proximo. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

Paula C P M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotéis.com não passou reserva para Hotel
A estadia foi boa. O único problema foi que o Hotéis.com não passou a minha reserva para o Hotel. Aí tivemos que um tempinho bom para acharem a nossa reserva.
Stayed 1 night in Nov 2019
Response from Daniela on 4 Dec 2019
Prezado Hospede, Agradecemos por sua avaliação e pedimos desculpas pelo incoveniente em sua reserva, realmente ela não estava cadastrada no hotel. Ficamos gratos pela compreensão e felizes em poder atendê-lo. Esperamos recebê-lo em breve novamente. Sinceramente Daniela Almeida Gerente Geral

10/10 Excellent

Renata

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da excelência no atendimento á minha família e ao nosso PET , às instalações e limpeza.
Stayed 2 nights in Nov 2019
Response from Daniela on 8 Dec 2019
Prezado Hospede, Agradecemos pela avaliação e comentários. Nossa equipe estará sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bem localizado, fácil estacionamento e ótimo atendimento!
Stayed 1 night in Oct 2019
Response from Daniela on 6 Dec 2019
Prezado Hospede, Agradecemos por sua avaliação e comentários. Estaremos sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Bom hotel, bom localizado. Recepcao pequena.
Stayed 1 night in Sep 2019
Response from Daniela on 10 Oct 2019
Boa Tarde Sr. Felipe, Agradecemos por sua avaliação e comentários. Nossa equipe estará sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

4/10 Poor

Luziane

Disliked: Staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from Daniela on 20 Aug 2019
Prezada Hospede, Agradecemos por sua avaliação. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Otima opção custo/benefício para Itaim Bibi
Local muito bem localizado perto de vários e bons bares e restaurantes da região. Ponto estratégico para se locomover em São Paulo. Porém, o sofá cama é um pouco desconfortável para adultos. Tive o azar de ter hóspedes vizinhos barulhentos nos andares próximos ao nosso. Demais detalhes das instalações são ótimos.
Stayed 4 nights in Jul 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um ótimo hotel
Tivemos um probleminha com a porta da sacada que não trancava, mas o hotel resolveu rapidamente o problema. Café da manhã muito gostoso, Wifi bom, estacionamento bom com manobrista. Todos muito educados e gentis. A limpeza muito bem feita, quarto confortável, localização perfeita, perto de muitos restaurantes bons.
Stayed 2 nights in Jul 2019

8/10 Good

ANTONIO GONÇALVES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente
Achei o quarto bom mas não ter porta no quarto ,achei uma falha grande.
Stayed 3 nights in Jul 2019

10/10 Excellent

Aimbere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Daniela on 24 Jun 2019
Prezado Hospede, Agradecemos por sua avaliação. Atenciosamente Equipe Adagio Sp Itaim Bibi

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento no check in . Tratamento friendly ao nosso Pet. Ambiente limpo e silencioso. Fácil locomoção e acesso ao quarto. Espaço e comodidades como a cozinha no quarto. Qualidades e limpeza da roupa de cama. Localização especial próximo de tudo que se possa querer em uma estadia em São Paulo! Será nosso endereço nas próximas estadias com certeza !
Stayed 2 nights in Mar 2019
Response from Daniela on 30 Apr 2019
Prezado Hospede, Agradecemos imensamente pela gentileza de seus comentários. Temos certeza de que será fator motivador para que possamos continuar trabalhando na melhoria da qualidade dos serviços prestados. Estaremos sempre à disposição. Sinceramente Daniela Almeida Gerente Geral

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Daniela on 31 Mar 2019
Prezado Hospede, Agradecemos pela avaliação. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Daniela on 29 Apr 2019
Prezado Hospede, Agradecemos por sua avaliação, estaremos sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Daniela on 3 Mar 2019
Prezado Hospede Agradecemos por sua avaliação Adagio SP Itaim Bibi

8/10 Good

MAURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Daniela on 24 Feb 2019
Agradecemos por sua avaliação. Atenciosamente Daniela Almeida Gerente Geral

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo perfeito, localização muito boa.
Stayed 2 nights in Feb 2019
Response from Daniela on 24 Feb 2019
Prezado Sr. Jean, Agradecemos por sua avaliação e comentários. Estaremos sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

6/10 Okay

Eduardo

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Feb 2019
Response from Daniela on 23 Feb 2019
Agradecemos por sua avaliação.

2/10 Terrible

Rodrigo

Decepcionado
Não fui informado que o café da manhã não estava incluso.
Stayed 1 night in Jan 2019
Response from Daniela on 15 Feb 2019
Prezado Sr. Ridrigo, Agradecemos pela avaliação e comentários. Embora as condições da reserva estejam presentes na confirmação, trabalharemos internamente para que a informação seja reforçada no ato do check in. Esperamos que nos dê uma nova oportunidade num futuro proximo. Sinceramente Daniela Almeida Gerente Geral

10/10 Excellent

GUILHERME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Daniela on 13 Feb 2019
Prezado Sr. Guilherme, Agradecemos por sua avaliação. Nossa equipe estará sempre à disposição. Atencioisamente Daniela Almeida Gerente Geral

10/10 Excellent

Marina Novelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Daniela on 13 Feb 2019
Prezada Sra. Marina, Agradecemos por sua avaliaçlão. Permanecemos à disposição. Atenciosamente Daniela Almeida Gerente Geral

2/10 Terrible

Ramon

Disliked: Staff & service, property conditions & facilities
Ar condicionado somente no quarto, e a porta da varando com a tranca quebrada e eu estava com duas crianças , entrei em contato com a recepção e nada fizeram
Stayed 3 nights in Jan 2019
Response from Daniela on 13 Feb 2019
Prezado Sr. Ramon, Agradecemos pela avaliação e comentários. Pedimos desculpas por não termos atendido às suas expectativas. Esteja certo de que tomaremos as medidas necessárias para prevenirmos futuras ocorrências. Esperamos que nos dê uma nova oportunidade num futuro próximo. Atenciosamente Daniela Almeida Gerente Geral

10/10 Excellent

Tiago Pereira, Rondonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor custo beneficio
Custo beneficio otimo para uma familia de 4 pessoas Café da manhã bom Localização muito boa, perto de bons restaurantes e shoppings!
Stayed 1 night in Jan 2019
Response from Daniela on 13 Feb 2019
Prezado Sr. Tiago, Agradecemos por sua avaliação e comentários. Nossa equipe estará sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral

8/10 Good

Tiago Pereira, Rondonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gosto do hotel, apenas acho exploração os preços praticados nos itens do frigobar um absurdo, agua mineral uma garrafinha da pra comprar um galao de 5 litros em outro lugar!
Stayed 1 night in Jan 2019
Response from Daniela on 13 Feb 2019
Prezado Sr. Tiago, Agradecemos por sua avaliação e comentários. Atencisamente Daniela Almeida Gerente Geral

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
É O PRIMEIRO HOTEL QUE FICAMOS EM SP, E PRETENDEMOS RETORNAR A NOS HOSPEDAR LÁ QUANDO NCECSSÁRIO, TUDO ÓTIMO, LOCALIZAÇÃO EXCELENTE, ATENCIOSOS, CAFÉ DA MANHÃ ÓTIMO, LIMPEZA ÓTIMA, SEGURO, MEU FILHO FEZ ANIVERSÁRIO NO DIA 30/12, SAIMOS CEDO E QUANDO VOLTAMOS TINHAM FEITO UMA SURPRESA NO QUARTO PRA ELE, NOS SURPREENDEMOS, ESTÃO DE PARABÉNS, GOSTAMOS TANTO QUE PRORROGAMOS POR MAIS 1 DIA.
Stayed 2 nights in Dec 2018
Response from Daniela on 13 Feb 2019
Prezado Sr. Rafael, Foi um prazer recebê-los e saber que seu filho gostou da surpresa. Nossa equipe agradece imensamente pela gentileza de sua avaliação. Estaremos sempre à disposição. Atenciosamente Daniela Almeida Gerente Geral