From arrival to departure a consistently high standard of customer service, welcoming and professional staff across all areas, particularly accommodating as we were travelling with our six year old son.
I only stayed at the Hotel for 12 hrs and everything went just perfect.
I arrived early in the morning and the Hotel offered me an early check up at 10:00 AM at no cost.
Staff was very nice and attentive of my needs at all times.
Check out was smooth. I would stay again at Novotel Hotel in Sao Paulo.
Reserved the room months ahead of time for two double beds. We got a small apt. With 2 bedrooms, 2 baths, kitchen and living room. It was so comfortable. Great breakfast every morning in hotel for ten dollars. Good location for trains. A/C in each bedroom. On 22nd floor with great view of city. Enjoyed our stay very much.
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