this hotel is geared to the Chinese.. food to chinese as well ..very little on the menu for western people, l think there was one person [staff] who know some english.they had a sports theme bar ...but no t.v.'s to watch the sports games
still give it high marks ...they tried hard it was a nice place
We stayed here for 2.5 weeks straight and we were pleased with the spacious size of our room which was at the end of the hallway. The mattress was incredibly comfortable and my wife, son and I slept very well each night. The staff were friendly and helpful. The washroom was clean and roomy. Overall an excellent experience for the price we paid. This is a very underrated hotel. The location was superb as it was close to the beach, numerous eating establishments and a newly opened mall across the street which had a great grocery store. Our stay in Sanya was made even better by staying here. Room cleanliness got only 4 stars because our room sometimes wasn't cleaned every day, but if you ask, the staff will promptly do so. Towels were changed everyday without having to be asked and the room floor was mopped as well daily without being prompted to do so. Definitely no regrets and my wife, who is normally quite picky, agreed that this hotel was of great value. Yeah, there's no breakfast included, but just outside are a number of eating places.
"Not Accommodating to English Speaking Foreigners"
The hotel is wonderful and the accommodations are excellent. But I would not recommend this hotel to my friends because there is very little to no English speaking amongst the staff. They were very unfriendly in my opinion and would push us aside to assist Chinese speaking people. My family and I have lived in China for over a year now and can speak some basic Mandarin, however, the dialect there was not well received, appreciated, nor understood.
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