I stayed here the first and last night of our trip. The hotel was very clean and kept up well. Our room both nights were unfortunately facing the back so we didn't have much of a view. The location is an easy drive into Old San Juan and we learned our last night that there are a few places to eat and a grocery store down the street to the right of the hotel. Staff was friendly and helpful with directions to the forts. Will consider staying again for our next trip!
just what is needed.. Staff was great, lobby is clean and modern, room has everything you need, breakfast had more than expected, coffee available all day in lobby, nice pool, and nice gym. the hotel is surrounded by restaurants, other great hotels, bars, a Walgreens and cvs right in front. the walgreens is great if you have kids and need any snacks milk etc.. they also sale liquor.. the parking is a little tricky to get to because is behind the hotel and is only one way roads. I had no problems with noise from the street and we stayed on the 4th floor but if you have the option to stay in an upper floor go for it. Great stay!
eli from Orlando
Diamond Palace Hotel Casino offers extraordinary on-premises hospitality facilities- including three restaurants- a sky-high …More
AMAZING experience. I would highly suggest this hotel to everyone. Perfect location. Customer service was excellent and staff was always so welcoming. Felix was one of the most welcoming individual in that entire hotel. If my friends and I ever needed a ride or needed help finding a place he got us a taxi out front and made sure they didn't over charge us. Besides the lights going out our last night on the entire block, the weekend was spectacular and the resort had a big part of it (they did compensate us for the inconvenience, not a lot but it was something).
I liked that the hotel is right on the beach but the waters were rough so we hung at the two pools where one had a swim up Bar. Both the swim up bar and lobby bar was very lively and the red coral lounge had live music every night. everyone was very nice and accommodating, I would def come back here!
I went to San Juan for my girlfriend birthday. The hotel was clean and friendly staff. We had a ball. I would like for the hotel management to speak with the taxi drivers who is ripping off their guest. Example one taxi charge 13 bucks to Old San Juan, then one other charge 20. For only a 5 minute ride. Coming from the airport to the hotel was longer but cheaper than the local travel. Texas de Brazil was amazing and added a big value to the hotel. Thank you everyone for an amazing stay. Matt n Tiffany.
The hotel was modern, clean and spacious. Everything was better than we expected and the staff was very friendly and helpful. The gym is very small and the breakfast can take a bit of time but we can't complain. It was a great experience. One annoyance was the loud partying that occurred on the weekend in the parking lot next door. People dont seem to have much to do in that area so they just hang out in front of the convenience store.
Everybody was willing to help us and recommend us the best of the city, places to go and activities! We are super happy withy the hotel, staff in general and the beautiful island! Excellent trip and price!
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