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Reviews of W Santiago

5 out of 5
W Santiago
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 444 reviews" "
Rating 8 - Good. 115 out of 444 reviews" "
Rating 6 - Okay. 45 out of 444 reviews" "
Rating 4 - Poor. 14 out of 444 reviews" "
Rating 2 - Terrible. 17 out of 444 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

fangyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and amenities. Great infinity swimming pool and roof top bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

ALEX

Liked: Cleanliness, amenities, property conditions & facilities
Nothing else
Stayed 2 nights in Dec 2023

10/10 Excellent

Teak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made us feel like we were at home. Very accommodating.
Stayed 1 night in Jan 2024

8/10 Good

Emma

Liked: Cleanliness, room comfort
Ok but not the best
The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,
Stayed 3 nights in Dec 2023

10/10 Excellent

JULIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Excellent Staff ! Great Service
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

alberto

Liked: Cleanliness, amenities
Disliked: Staff & service
Problems with te aircon at the room.
Stayed 1 night in Sep 2023

6/10 Okay

Diego

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close. Expensive medium quality
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore
Stayed 1 night in Aug 2023

2/10 Terrible

paul

Disliked: Cleanliness, amenities
Service horrible especially front desk
Stayed 1 night in Aug 2023

10/10 Excellent

Karen, landrum

Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful property. Very good service !
Stayed 1 night in Jul 2023

2/10 Terrible

Guillermo

Stayed 1 night in Jun 2023

8/10 Good

Callum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, high quality hotel in nice area
Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.
Stayed 1 night in Apr 2023

2/10 Terrible

Craig

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The decor is tired and needs a refurbishment, there was none of the 'wow' factor that W's are meant to provide. The breakfast buffet was very poor, there was a lot of food but it was poor quality and poorly presented. Staff at the rooftop bar were very good, but other staff seemed not to care about much. And in this day and age, a hotel still using toiletries in small disposable bottles is really disappointing.
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and area of Santiago
Very nice hotel. Very luxurious and all amenities were top notch. Rooms were very spacious . Great selection for breakfast. Rooftop pool and deck was incredible Best location for restaurants
Stayed 2 nights in Mar 2023

4/10 Poor

Geraldine

Travelled with partner
Disliked: Cleanliness
Las habitaciones son muy oscuras, los halls de las habitaciones parecen un motel. Lo unico que me parecio lindo es la zona del desayuno y el desayuno esta rico. El precio del hospedaje me parecio excesivo para lo que ofrece el hotel. Para ponerlos en contexto me salio mucho mas costo que el Mandarin Oriental un hotel superior al W. No volveria a hospedarme en este hotel, ni en otro W, cobran como si fueran 5 estrellas y realmente no lo son.
Stayed 4 nights in Mar 2023

10/10 Excellent

Alexander

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and courteous.
Stayed 3 nights in Feb 2023

4/10 Poor

Reda

Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a night after a cruise. The hotel is in a modern office building in a nice residential/ business area. I felt safe walking around. The rooftop pool was a good feature - it was long enough for laps but not wide. The pool area is nice, though it got a bit crowded on Saturday afternoon. The has a “happening” type vibe. Rooms were large and convenient. The breakfast was good. It is a short distance to La Golf Metro.
Stayed 1 night in Feb 2023

8/10 Good

Denis

Stayed 5 nights in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The guest service team is super friendly to foreign passengers, but super awkward to chilean nationals (e.g no champagne at the reception, no offering of taking care of luggage). I get it, Chile loves foreigners, but that doesn’t mean to provide a worst service to locals.
Stayed 2 nights in Feb 2023

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Allen, Boston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites with balconies. I had a great stay.
Stayed 3 nights in Nov 2022

10/10 Excellent

Mariette, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the center of Las Condes, so you have a lot of options to eat and buy essential things. The hotel is really pretty and centric.

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, highly recommended
Stayed 5 nights in Oct 2022

10/10 Excellent

Jeff

Stayed 4 nights in Sep 2022

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Great service overall. Highly recommended.
Stayed 1 night in Oct 2022

2/10 Terrible

Carlos

Stayed 1 night in Aug 2022

10/10 Excellent

BENJAMIN, PALM SPRINGS

Stayed 1 night in Aug 2022

10/10 Excellent

carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in May 2022

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
I like every thing . More restaurants will be excellent and update A Little bit .
Stayed 3 nights in Apr 2022

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service
As instalações são modernas bem decoradas e agradáveis. O ponto negativo foi que ao tentar frequentar o bar do roof top fomos barrados pois o local estava reservado para um evento externo. Achei isto um absurdo pois os locais de eventos devem ser separados dos locais frequentados pelos hóspedes que pagaram pela sua completa utilização.
Stayed 4 nights in Apr 2022

2/10 Terrible

sergio

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Robbed at gun point- bad security
The hotel security is awful. I was robbed at gunpoint walking INTO the hotel. Security did nothing, no one is guarding the entrance since the lobby is on the 4th floor.
Stayed 3 nights in Feb 2022

10/10 Excellent

Phillip

Stayed 1 night in Feb 2022

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
All was perfect The only issue is the number of elevators to come and go
Stayed 3 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Mediocre experience. More attentive staff needed.
The room was fine, but a bit more attention pertaining to customer service would have gone a long way!
Stayed 1 night in Jan 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort
Rude restaurant staff and pigwash served as milk
Our two breakfasts were a traumatising experience. Service was shockingly bad. Never came across a more rude waiter: looking daggers at you, talking down and pulling faces at you. And after all of this appalling treatment, dirty, milky water was served as milk to be had with porridge. All issues raised with restaurant manager. The following day, thankfully no more pigwash was served, but we waited 45 minutes to be served anything. At each step they kept trying to make us sign bills, even if we had prepaid all of our extras.
Stayed 2 nights in Jan 2022

6/10 Okay

MATIAS

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Few missing aspects
Nice hotel in a good area but unfortunately staff wasn’t clicking at all times. With exception of Juan Pablo at the restaurant everyone else seemed to work very much in a silo. Called room service for 2 bottles of water at 10pm and had to walk down myself at 11:30 after 3 follow up calls and no one showing up. Also front desk did a poor job at I’ll advising on a welcome benefit I had from a separate reservation, stating it can be applied to my entire stay.
Stayed 4 nights in Dec 2021

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant but no recycling or garbage in the room.
Stayed 8 nights in Nov 2021

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, pleasant staff and great food. I wished the hotel would have had a concierge to help you with reservations and find good restaurants in Santiago.
Stayed 7 nights in Nov 2021

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Great location, very friendly and helpful staff. Great view.
Stayed 1 night in Mar 2021

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The most remarkable thing about the stay here was the customer service. The staff was without doubt the most polite and accommodating hotel staff I have ever dealt with. They helped me make special arrangements for a marriage proposal and arranged a private driver from the airport. Every question I asked was answered with a smile with no hint of the irritation that enters the voice of so many people involved in customer service. I thank the staff for making this a wonderful stay
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is in a really centric area a lot to eat, shop . Clean and safe area Family oriented area a Park across the street and a lot security everywhere
Stayed 1 night in Feb 2020

8/10 Good

HWASHIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020