Terrace/patio

Reviews of Renaissance Santiago Hotel by Marriott

4.5 out of 5
Renaissance Santiago Hotel by Marriott
Avenida Kennedy 4700, Vicatura, Santiago, Region Metropolitana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 310 reviews" "
Rating 8 - Good. 75 out of 310 reviews" "
Rating 6 - Okay. 23 out of 310 reviews" "
Rating 4 - Poor. 7 out of 310 reviews" "
Rating 2 - Terrible. 6 out of 310 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Diego Rodriguez on 19 Feb 2024
¡Muchas gracias por compartir su experiencia en nuestro hotel Renaissance Santiago! Nos alegra saber que disfrutó de su estancia con nosotros y que su experiencia fue positiva.

10/10 Excellent

Igor, Mendham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diego Rodriguez on 26 Jan 2024
Gracias por tomarse el tiempo de compartir su evaluación de Renaissance Santiago Hotel. Valoramos sinceramente su calificación y esperamos poder recibirle pronto de nuevo

8/10 Good

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Diego Rodriguez on 11 Dec 2023
¡Muchas gracias por compartir su experiencia en nuestro hotel! Nos alegra saber que disfrutó de su estancia con nosotros y que su experiencia fue positiva.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great amenities in common areas and in the rooms; easy parking; excellent location; well-maintained property. highly recommended;
Stayed 1 night in Dec 2023
Response from Diego Rodriguez on 11 Dec 2023
Thank you very much for sharing your experience at our Renaissance Santiago hotel, where luxury and sustainability go hand in hand! We are glad to know that you enjoyed your stay with us and that your experience was positive.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean updated rooms, friendly staff, convenient, good wifi, walkable to shopping
Stayed 2 nights in Nov 2023
Response from Diego Rodriguez on 7 Nov 2023
Thank you very much for sharing your experience at our Renaissance Santiago Hotel, where luxury and sustainability go hand in hand! We are glad to know that you enjoyed your stay with us and that your experience was positive.

10/10 Excellent

Mark, Slinger

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Sep 2023
Response from Diego Rodriguez on 14 Oct 2023
¡Muchas gracias por compartir su experiencia en nuestro hotel! Nos alegra saber que disfrutó de su estancia con nosotros y que su experiencia fue positiva.

10/10 Excellent

Hyung Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Diego Rodriguez on 22 Sept 2023
Nos esforzamos por brindar un servicio excepcional y una experiencia memorable a todos nuestros descubridores, y comentarios como el suyo nos motivan a seguir trabajando arduamente.

2/10 Terrible

Jorge

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 1 night in May 2023
Response from CK on 2 Jun 2023
Lamentamos que su estadía no fuera como esperaba.Nuestras sinceras disculpas.Saludos.

10/10 Excellent

Alexander, Fayetteville

Stayed 3 nights in Feb 2023
Response from Diego Rodriguez on 30 Jun 2023
Nos esforzamos por brindar un servicio excepcional y una experiencia memorable a todos nuestros huéspedes, y comentarios como el suyo nos motivan a seguir trabajando arduamente.

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
The Guest Lounge was understaffed outside the happy hour and basics like coffee milk and water unavailable. It is offensive to expect guest to pay for a coffee in their room. The room service was average. Breakfast was really good and all the staff were friendly.
Stayed 6 nights in Feb 2023
Response from CK on 28 Feb 2023
Thank you for staying with us. Our apologies for the inconvenient. Your comments are very important to improve our guest service.Regards

10/10 Excellent

Shirley

Stayed 2 nights in Dec 2022
Response from Diego Rodriguez on 30 Jun 2023
Nos esforzamos por brindar un servicio excepcional y una experiencia memorable a todos nuestros huéspedes, y comentarios como el suyo nos motivan a seguir trabajando arduamente

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bell hop Claudius and the van driver were amazingly friendly and couldn’t do enough for us. There was cucumber and melon water was very refreshing but the glasses were slow to be replenished
Stayed 1 night in Feb 2023
Response from CK on 27 Feb 2023
Thank you for staying with us.Your comment are very important to improve our service.Regards,

8/10 Good

Christopher

Stayed 1 night in Feb 2023
Response from CK on 21 Feb 2023
Gracias por sus comentarios.Saludos Cordiales

6/10 Okay

Sherry

Travelled with family
We found the hotel was lovely and comfortable, but lacking with the level of service that we expected. We were on the 12th floor and had access to the executive lounge. The evening cocktails and snacks were quite nice but in the morning it was absolutely impossible to get a cup of coffee. Either the access was not open at 6:30 AM when it was supposed to be, or when it was, I found the coffee maker to be inoperable and sometimes not even plugged in and ready to dispense coffee.. I called the front desk to ask that additional coffee be brought up to our room so I could use our own coffee maker, but was told That we were only entitled to one complementary serving per stay. I really did not think this was good customer service at this level of hotel. I found the staff to be pleasant, but at no time did I feel they went out of their way to make our stay comfortable. Everything was quite slow, and our housekeeping service was very inconsistent. One day we would have excellent cleanup, only to find the next day a very different story. I would like to give a better rating to this hotel, but I cannot at this time. The surrounding area is excellent with a Shopping Mall, a couple of blocks away and access to many restaurants and shops. The restaurant in the hotel was also quite good, and I would highly recommend that they obtain English menus for the American customers.
Stayed 4 nights in Feb 2023
Response from CK on 27 Feb 2023
Thank you for staying with us, your comments are very important to improve our guest service.Regards,

10/10 Excellent

David Jonathan, Calgary

Stayed 11 nights in Jan 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with friends
Excellent hotel , efficient friendly professional staff. Considering it was a public holiday (New Year) . Lots to do in Santiago , could have spent another few days.
Stayed 3 nights in Dec 2022
Response from CK on 16 Jan 2023
Thank you very much for sharing your comments with us. We hope you come back soon.

4/10 Poor

Nancy

Stayed 4 nights in Jan 2023
Response from CK on 16 Jan 2023
Lamentamos los inconvenientes durante su estadía. Nos ayudaría bastante si nos pudiera compartir mas información respecto a su experiencia.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Beatriz

Stayed 7 nights in Dec 2022

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool
Response from CK on 3 Jan 2023
Gracias Elizabeth por Hospedarse con Nosotros. Su opinión es muy importante.Que tenga un excelente día.!!

8/10 Good

David, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant service was uneven
Response from CK on 3 Jan 2023
Gracias David por Hospedarse con Nosotros. Su opinión es muy importante.Que tenga un excelente día.!!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel/ untrained staff
Had a very nasty experience in this so called "luxury" hotel. The front desk staff on duty at 2345 local time on 21 November, 2022 deliberately allocated me the worst possible room in the hotel without a working air conditioner. he punished me, because he said, I had not booked directly via "Marriott bonvoy" but via 3rd party side - Hotels.com. Despite my repeated requests, he did not change my room and I could not get absolutely any sleep though I had paid 200 usd for the room. Furthermore, I offered to pay another 200 usd, (over and above the 200 usd I had already paid for the room), as there were many empty rooms the hotel but he still refused to change my room. I request senior management to change this person from duty immediately as he is very toxic and not helping the reputation of your property. he need to be put for housekeeping or cleaning dishes. If you are a business traveler, I do not recommend this hotel as there was too much noise from street and the AC did not work the whole night.
Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff service
Stayed 2 nights in Oct 2022
Response from CK on 21 Nov 2022
Thank you for the comments.We are glad to hear about a good stay with us.

10/10 Excellent

elmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and it has all amenities you need, the staff was super friendly, Pablo Fabian, Anna, Ruly at the bar were awesome!!
Stayed 1 night in Apr 2022
Response from CK on 10 May 2022
Thank you for stayed with us. We will be waiting for your next visit.

10/10 Excellent

Lisanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a beautiful hotel and the staff is outstanding!
Stayed 1 night in Dec 2021
Response from CK on 15 Dec 2021
Thanks for your comments. We are glad to hear you enjoyed your stay We will be waiting for your next visit. Regards,

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piso de la ducha resbaladizo
Muy buen hotel. Solo una cosa a mejorar. El piso de la ducha es muy resbaladizo que lo hace peligroso sobre todo para niños y adultos mayores
Stayed 1 night in Nov 2021
Response from CK on 2 Dec 2021
Muchas Gracias por sus comentarios y sugerencias. Las vamos a considerar. Que tenga buen Día.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall happy
Only issue we had was when we landed we did not find the driver that we had organized to pick us up and got scamed from fake taxi drivers. We dont have scamers at airports in Australia so was not aware of issue untill it was to late, other than that we were well looked after and enjoyed the rest of our stay
Stayed 3 nights in Feb 2020
Response from Claudia Mondaca C. Reservation Agent on 16 Mar 2020
Dear Tracie, Thank you so much for your review. We are so sorry for the scammers and the bad time they put you through, but we are really glad you enjoy the rest of your stay with us. We hope to have you with us in your next trip to our beautiful city.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay; good gym
Great, safe place to stay with good restaurants in walking distance. The gym was also better than most hotel gyms.
Stayed 2 nights in Feb 2020
Response from Claudia Mondaca on 25 Feb 2020
Dear Andrew, Thank you so much for your appreciation. We are very glad that you liked our place that much! We hope to have you with us in your next trip! Best regards

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 2 week stay at Renaissance Hotel!
My 10 nights spent at the Renaissance Santiago Hotel was absolutely fantastic! The staff were so helpful in giving us idea's of places to go see, they were extremely attentive to our needs, the food was amazing - overall I could not have asked for a better stay! I will absolutely return, if only to visit the wonderful staff who really made our trip to Chile as special as it was!
Stayed 8 nights in Dec 2019
Response from Renaissance Santiago on 8 Jan 2020
Pia thanks for take the time and give us such a wonderfull feedback. This is your home in Santiago!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe convenient location
My husband and I have booked 3 rooms for our family X’mas trip before flying to Easter Island, checked in Dec 20. Hotel reception was very polite and managed to give us 3 rooms in a roll, my daughter room is connected to us feel good and comfort for the arrangement. Across the street is a good mall you won’t want to miss. Enjoy ours stay and Thanks to the hotel!
Stayed 2 nights in Dec 2019
Response from Renaissance Santiago on 4 Jan 2020
Thank for your comments! this is your home in Chile! Renaissance Santiago!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything at this program Highly recommended
Stayed 2 nights in Dec 2019
Response from Renaissance Santiago on 4 Jan 2020
Thanks for your comment!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for two day stopover on return home to Aust.
Stayed 3 nights in Dec 2019
Response from Renaissance Santiago on 4 Jan 2020
Thanks for your comments!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotels official website showed swimming pool is open from 1 Oct onwards but was closed until december for maintenance.
Stayed 2 nights in Nov 2019
Response from Renaissance Santiago on 8 Jan 2020
Sorry about that, for several reason we need to maintenance our pool, hope next time you can enjoy it.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do not booked an executive room
Stayed 1 night in Oct 2019

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Most disappointing Executive level ever
Very disappointing club room, do not.pay extra for it, it’s not worth it. They promote happy hour / cocktail every evening for two hours and it includes one drink (beer or wine). A total joke
Stayed 1 night in Oct 2019

10/10 Excellent

Bonita, Falklands

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu not that great for children, pool to cold for kids.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Santiago, the staff is very friendly always call you by you name and help with everything you need, the price are very reasonable and the location is perfect. is my second time staying in the hotel and definably I will came back.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and hotel with wonderfull personel
Great locatoon, superb design and wonderful people. Stayed for a short business trip and was pleasantly surprise by the hotel itself and the great staff. I will come for sure one again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good ,central, safe and friendly staff rooms very spacish
Stayed 1 night in Apr 2019
Response from G. Parsarisa on 14 May 2019
Dear Discoverer Thank you so much for your comments. It is always encouraging to hear positive feedback. Your feedback will be shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you once again and I hope we have the chance to welcome you again soon. Best regards.

8/10 Good

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

Francieli, Brasília

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Apesar de novo e muito limpo, achei o banheiro muito ruim devido à pouquíssima privacidade. Tb achei a cama muito pequena. O estacionamento é bem sem praticidade, toda vez vc tem que ir na recepção trocar o cartão pra conseguir sair. Tb achei desagradável o restaurante em que o café da manhã é servido ficar pedindo pra vc pagar pelo serviço, mesmo este estando incluso na diária.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Michael

Great Hotel Great Location
Hotel is in a great location and perfect for a business or vacation trip. Staff is super friendly and was very patient with a non-Spanish speaking guest. Great food options in the the hotel. Hotel was very clean. Would highly recommend.
Stayed 4 nights in Aug 2018
Response from Reservations Clerk on 29 Aug 2018
Thank you for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place in Santiago to stay
The Hotel is not far from the Shopping mall which has food court and restaurants near by also there restaurants near by which cater for Vegans.The hotel is modern clean friendly front desk staff and very helpful. The buffet breakfast is good but not much for vegans...
Stayed 1 night in Jun 2018
Response from Reservation Clerk on 20 Jun 2018
Thank you for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, good facilities, nice staff. Nice Hotel, good facilities, nice staffNice Hotel, good facilities, nice staff.
Stayed 2 nights in Mar 2018
Response from Reservation Clerk on 10 Apr 2018
Thank you very much for your comments

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great service.
Response from Reservation Clerk on 10 Apr 2018
Thank you very much for your comments

10/10 Excellent

june, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All employees in the hotel are Very helpful and very considerate
Stayed 1 night in Feb 2018